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Text of letter from WAGN Railways
to season ticket holders
November 2000

From Mark Powles, Commercial Director

Dear....

Please accept my personal apologies for the disruption and inconvenience you have had to endure on your journeys with WAGN Railway, since the derailment at Hatfield on Tuesday October17.

The latest estimate we have from Railtrack for the re-opening of the East Coast Main Line around the Hatfield area is November 13. Until then the service will remain as it currently stands.

Railtrack has imposed a series of emergency speed restrictions on various routes in the wake of the derailment, while track is checked and repaired if necessary. WAGN has around 50 of those Restrictions at the moment.

Owing to the extensive operating restrictions that this imposes on us, an emergency timetable will be introduced once the main line is open. Unfortunately, this will mean fewer services, around 75% of our normal timetable, and it will be in place for some time, three months being the latest forecast from Railtrack. Where possible, we will be lengthening the trains we do run, to offer you a similar amount of seating and to minimise the potential for overcrowding. A timetable will be available to you once the details have been agreed with the relevant bodies, although it may be subject to some changes, should Railtrack impose further Restrictions.

While we all understand the need for this level of care and attention to detail when it comes to travelling safely on the railway, I fully appreciate the constant frustration when you are delayed on a daily basis and I thank you for your patience through these difficult times.

We are in the process of reviewing the ongoing disruptions to evaluate whether our existing procedures for recompense are adequate, bearing in mind recent events. Once a more consistent service has been established we will be in a position to advise you further.

Please rest assured that the whole WAGN team is continuing to work with our industry partners to resolve all these problems as quickly as possible and we will keep you posted on developments.

Yours sincerely

Mark Powles
Commercial Director
WAGN Railways

WAGN is laying on a shuttle bus service between Brookmans Park and Potters Bar. From there an emergency rail service is operating.

A temporary forum has been set up on this site to try to help those finding it hard to get about because of the rail problems.

Submit your transport requests or offers
Read the latest transport requests of offers
[ Temporary forum courtesy of TheGuestBook.com ]

If you want to discuss the state of the railways or your journey to work please use the 'Have Your Say' section

November 8, 2000


Related news items

Emergency rail service until February 2000 - November 8, 2000
Emergency rail service to continue - November 8, 2000
Rail disruption until middle of month - November 2, 2000
Commuters suffer more misery - October 31, 2000
No trains for the rest of the month - October 24, 2000
Broken rail caused derailment - Railtrack - October 19, 2000
Station fencing plan challenged - April 3, 2000

Station: security concerns raised - February 19, 2000
Toughened glass for station shelters - February 12, 2000
Station renovations continue - Jan 29, 2000
Patrols to target rail vandals - Dec 2, 1999
New station shelter vandalised - Dec 1, 1999
New shelter for station - Nov 29, 1999
Station shelter - work underway - Nov 11, 1999
New waiting room to be built next week - Nov 11, 1999
Station facelift brought forward - Nov 4, 1999
Vandals target station waiting room - Nov 2, 1999
Local residents to meet Railtrack - Oct 15, 1999
Vandalism to track damages train - Sept 9
Railtrack invite feedback on station  -  Sept 5
Railtrack to tackle vandalism  -  August 23, 1999
New plans to beat vandals -  July 13, 1999
Crackdown on station vandalism -  July 9, 1999
Station face-lift hits buffers -  March 19, 1999
WAGN failures -  August 20, 1998
WAGN anger - July 12, 1998

Have Your Say

Are you happy with the state of the station, do you feel WAGN and Railtrack provide a good service?  Have your say and contribute directly to this site.


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