Author Topic: Village broadband and high-speed optic fibre  (Read 245837 times)

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Offline jonS

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Re: Village broadband and high-speed optic fibre
« Reply #630 on: February 21, 2017, 10:21:05 am »
For people with 2 install dates, you might find they get collapsed. When i had it installed i had two dates, but the first one got cancelled (they wont tell you about it) and the guy on the second date does it all, which is helpful since the guy runs the wire all the way to the modem without any splicing with an outside box.


The wire itself can be a second fibre only line or alternatively a hybrid two cable in a single wire for the the copper + fibre. The engineer told me they are not insured to go work in customers lofts for health and safety reasons, although our loft is semi converted so its like working on a normal floor and there is ducting to allow dropping the wire through the house (the guy at first said he won't go through floors until i showed him the wire ducting). The wire + modem and BBU (battery back up unit) also needs to be secured down since it is fibre and can break easier if bent beyond its specified bend radius, in general they wont extend the wire beyond 30m if splicing. If you have a two stage install i think it will be harder to have a wire run through the loft. The first guy needs to attach a box on the outside and then the second guy needs to splice an extension fibre onto it. I can't imagine that would be practical (since the splice machine tends to be the size of a small toolbox) unless the box was easy to get to (at floor level).
 
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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #631 on: February 21, 2017, 12:14:20 pm »
Hopefully they'll be able to install in my loft as that is where my existing BT master socket is. All my phone extension wirings is there as well as power for the existing modem and router

Given that BT were happy to install it in the loft (this was to bypass some very old 1950s wiring)  I'd hope there wont be a problem
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #632 on: March 02, 2017, 01:54:00 pm »
Just ordered Infinity-2 on FTTP
With landline it's 44.99 including free weekend calls
It's 80M down, 20M up so if it gets close to this I'll be quite happy, I'm currently getting around 9 down and 0.4 up
Two appointments, one for the external work, another a week later for the internal stuff
Took about 20 minutes on the phone to a very helpful lady, no problem at all in getting the order processed (Im in Peplins Way)
 

Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #633 on: March 02, 2017, 04:56:39 pm »
Im 200m from the nearest Fibre Node and am not FTTP. It will cost me minimum £1500 install and up to £10000 they have said. Then its 300 a month rental. An unrealistic and so prohibitive costing. BP
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #634 on: March 03, 2017, 09:06:33 am »
Im 200m from the nearest Fibre Node and am not FTTP. It will cost me minimum £1500 install and up to £10000 they have said. Then its 300 a month rental. An unrealistic and so prohibitive costing. BP
When broadband first came out not all properties could get it.

Originally I couldn't but my neighbour could

I seriously considered paying for my neighbour to have it installed and then running some cat-5 to my property.

Maybe you could consider something like that if there's an opportunity to run some cable ??
 

Offline sgoldswo

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Re: Village broadband and high-speed optic fibre
« Reply #635 on: March 04, 2017, 09:23:33 am »
Just to note that we are having BT Infinity 4 installed on Moffats nr Park Close. The cost was a reasonable £46 per month, significantly cheaper than my current FTTC package, but I had to ask for a 2 year contract. By default they try to offer you the deals on an 18 month contract, which cost more per month. Will let others know how it goes when the installation happens, booked for 9 March.
 
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Offline Red-Point

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Re: Village broadband and high-speed optic fibre
« Reply #636 on: March 04, 2017, 10:33:02 am »
As jonS mentioned earlier, our Phase 1 installation didn't happen.  The Phase 2 BT  engineer did the external and internal work in one 2 hour session on the date and at the time specified. 


Of possible interest, if you already have a landline installed on copper, then that service can be retained so there's no need for the Backup Battery Unit to be installed on your wall.  That means you can have the FTTP entry point at a different location from the copper one and your master socket and other paraphernalia can be left as is.


A side effect of this (for us at any rate) is that we still have the old broadband service active on copper.  So if you've a lot of reconfiguring to be done for all your routers and devices, you'll have some time to do that at leisure and you can migrate gradually.
 

Offline Chase

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Re: Village broadband and high-speed optic fibre
« Reply #637 on: March 05, 2017, 02:58:10 pm »
A cautionary tale for anyone who has ordered the new broadband service. I live in Peplins and ordered my new 'fast' broadband connection on 13 Feb and was given an install date of 2 March. The 2nd came, I had the morning off waiting for the engineer to arrive, he never came!! When I finally got through to BT they said that the engineer had been cancelled but they had not told me, so a wasted morning! If that wasn't bad enough I had no broadband, again after connecting I was amazed by their response- they informed me that Openreach had informed them that there was NO capacity in the exchange for the new FTTP service and that they didn't know when there would be even though they had sold it to me and incidentally taken my payment. The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!
 

Offline Purrfect

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Re: Village broadband and high-speed optic fibre
« Reply #638 on: March 05, 2017, 07:47:22 pm »
I seriously considered paying for my neighbour to have it installed and then running some cat-5 to my property.
Maybe you could consider something like that if there's an opportunity to run some cable ??

It’s ok to share your internet connection with those you can trust, but if anyone in your neighbour’s house downloads any music etc. illegally then you might be held liable!
It’s also possible to share Internet access by linking houses together from several roads away (if the aerials can see each other or have near line of sight) using 5GHz radio equipment which is normally used for business links, but is best avoided for the reason mentioned above.


The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!
As mentioned in a previous post, if you have, or can get mobile 4G service you can use your smartphone to connect a laptop to the internet (known as ‘tethering’ and normally only used when away from the house) – I currently get 49.36 Mbps download and 16.66 Mbps upload and it doesn’t need a landline to work. This is perfect for occasional internet use but not suitable for heavily downloading of videos/music/iplayer unless you have an unlimited 4G contract.
 

Offline jonS

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Re: Village broadband and high-speed optic fibre
« Reply #639 on: March 06, 2017, 09:51:50 am »
A cautionary tale for anyone who has ordered the new broadband service. I live in Peplins and ordered my new 'fast' broadband connection on 13 Feb and was given an install date of 2 March. The 2nd came, I had the morning off waiting for the engineer to arrive, he never came!! When I finally got through to BT they said that the engineer had been cancelled but they had not told me, so a wasted morning! If that wasn't bad enough I had no broadband, again after connecting I was amazed by their response- they informed me that Openreach had informed them that there was NO capacity in the exchange for the new FTTP service and that they didn't know when there would be even though they had sold it to me and incidentally taken my payment. The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!


Are you sure that the 2nd was just not the first phase install which will likely not happen since they now do it in one go? I stayed in for my phase 1 and no one told me it was not going to happen. Also did you speak to the FTTP team or just general BT help when they told you exchange was full? This sounds like mis-information since that FTTP is delivered via a GPON (passive optical network) that gets split 32/64 ways and each split shares a 2.5gbs down/1.25gb/s up line back to an aggregation node (which could be a cabinet or somewhere else) before being back-hauled normally via 10Gb/s to the exchange. Since people are live with FTTP then the infrastructure for back haul will be live and in use and therefore no capacity at exchange sounds B.S. fob off talk to me.



 

Offline mj

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Re: Village broadband and high-speed optic fibre
« Reply #640 on: March 06, 2017, 11:48:16 am »
A cautionary tale for anyone who has ordered the new broadband service. I live in Peplins and ordered my new 'fast' broadband connection on 13 Feb and was given an install date of 2 March. The 2nd came, I had the morning off waiting for the engineer to arrive, he never came!! When I finally got through to BT they said that the engineer had been cancelled but they had not told me, so a wasted morning! If that wasn't bad enough I had no broadband, again after connecting I was amazed by their response- they informed me that Openreach had informed them that there was NO capacity in the exchange for the new FTTP service and that they didn't know when there would be even though they had sold it to me and incidentally taken my payment. The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!
The communication between customer, BT and Openreach seems to be a complete shambles. My initial second phase install was booked and confirmed for 28th Feb but on checking the order progress online a few days before I found out it had been rearranged, without informing me of course, for 7th March. Checked that appointment online today and that new one was showing as cancelled, however after talking to BT on the phone (via online chat, callback and transfer to the right department) they claimed that although their system said it had been cancelled, the Openreach system (which they can access, but we can't) still had the appointment booked. After speaking to Openreach, BT now tell me the appointment is definitely still on - I'll find out tomorrow...
 

Offline Adrian

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Re: Village broadband and high-speed optic fibre
« Reply #641 on: March 07, 2017, 09:08:57 pm »
  - I'll find out tomorrow...


Well ?
 

Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #642 on: March 08, 2017, 07:43:13 am »
Just to put my mind at rest, has anyone who was already on BT Infinity 2 made the switch to FTTP and BT Infinity 4 without a hitch and with a painless, stress-free migration? Mine is being installed the week after next. We are at the lower end of Moffats.
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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #643 on: March 08, 2017, 09:59:31 am »
I'm booked for 22 March - going from Infinity-2 FTTC with PlusNet to Infinity-2 FTTP with BT

Hopefully it'll go smoothly now they've done a few in the village
 

Offline Red-Point

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Re: Village broadband and high-speed optic fibre
« Reply #644 on: March 08, 2017, 11:40:49 am »
Just to put my mind at rest, has anyone who was already on BT Infinity 2 made the switch to FTTP and BT Infinity 4 without a hitch and with a painless, stress-free migration? Mine is being installed the week after next. We are at the lower end of Moffats.


Apart from the Phase 1 no-show, everything went very smoothly for us. We were on Infinity 2 and switched to Infinity 4.  Hub arrived by post the day before, engineer arrived and completed the installation at and within the allotted time.  That's from the pole to running a speed test.  Speed of installation may have been helped by having the existing copper landline left in place.  Headline speeds of 308/30 obtained but this can vary down to 250/30 throughout the day.  We're at the other end of Moffats.


All-in-all, apart from the rather lengthy upgrade ordering process (phone), I'd say things went pretty well.  You may or may not get some tail time on the old Infinity 2 service.  We got 5 days - ample for switching all devices over to the new service.
« Last Edit: March 09, 2017, 02:23:35 pm by Red-Point »
 
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Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #645 on: March 08, 2017, 03:29:42 pm »
Good to see 5G funding in the current budget. At speeds of 1gb/ps theoretical minimum over the air by 2020 it will be a game changer for the UK. BP
 

Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #646 on: March 08, 2017, 05:00:45 pm »
All-in-all, from the rather lengthy upgrade ordering process (phone), I'd say things went pretty well.  You may or may not get some tail time on the old Infinity 2 service.  We got 5 days - ample for switching all devices over to the new service.

Thanks for that. Nice to hear it went smoothly.
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Offline Ratta

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Re: Village broadband and high-speed optic fibre
« Reply #647 on: March 09, 2017, 10:06:28 am »
Router arrived yesterday as planned for my infinity 3 installation taking place today. When I called BT to see what time the engineer was due, I was told the order had failed and they would have to re-book  ??? ??? ??? ???

The person was very apologetic on the phone, but it doesn't help when you have had to take a day's leave to be at home for the engineer !!!!!!!
 

Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #648 on: March 09, 2017, 12:48:31 pm »
The person was very apologetic on the phone, but it doesn't help when you have had to take a day's leave to be at home for the engineer !!!!!!!
Hi Ratta, are you moving from another BT service or from a different supplier?
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Offline mj

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Re: Village broadband and high-speed optic fibre
« Reply #649 on: March 09, 2017, 01:59:09 pm »
  - I'll find out tomorrow...


Well ?




Sorry, been too busy downloading stuff at 200mbps to update the thread!


The 'cancelled' engineer did turn up on time and, after a shaking his head and umming and ahhing for 30mins about the line the cable would have to take across the road to the pole, installed the fibre connection successfully, phew. Took about 3hrs in all.


One other thing I forgot to mention earlier, the new router which was supposed to be posted the day before the original install date was taken to Hatfield collection office as 'it didn't fit through the letterbox'. When I got home and tried, it did fit through the letterbox so anyone relying on it turning up just in time might want to bear in mind the post office think they know whether something will fit your letterbox without actually trying to post it.

 

Offline Ratta

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Re: Village broadband and high-speed optic fibre
« Reply #650 on: March 09, 2017, 02:56:41 pm »
Editor, no I am with BT, so was hoping it was going to be straightforward.
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #651 on: March 13, 2017, 01:26:28 pm »
When I booked my installation I was given two dates, one for external works (ie connecting the pole to the house) and another for the internal works and commissioning

Today was booked for the external works and expected someone to turn up, however it got to 1pm (work was booked 8-1) and nothing

Called BT and eventually it appears there are now no longer two appointments, everything is done on one day which is booked for next week

So a little frustrating that I've taken time off work (I want to make sure the cables are routed how I want them) but hopefully all will be done next week

So, if you're booking Id suggest insisting on just visit, Openreach clearly are a bit confused with their scheduling :-)
 

Offline Red-Point

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Re: Village broadband and high-speed optic fibre
« Reply #652 on: March 13, 2017, 01:32:37 pm »
Practice and process are two activities that BT struggles to integrate!  Maybe that will improve when Openreach become their own boss (more or less).
« Last Edit: March 14, 2017, 11:32:37 am by Red-Point »
 

Offline Chase

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Re: Village broadband and high-speed optic fibre
« Reply #653 on: March 14, 2017, 07:09:35 am »
Just when I thought the service from BT couldn't get any worse, they have surpassed themselves! Since not arriving to install my new fttp service on 2 march, I have spoken to numerous advisors/ customer service operatives who have all said something different- including not enough capacity at the exchange- a statement made all the more laughable when properties across the road from me had it installed last week! As a stop gap BT did install copper broadband last Wednesday, this gave me a download speed of 1MB! But there was light at the end of the tunnel when last Thursday I received a letter stating that an engineer should visit today to install broadband. Just to ensure that I didn't waste more time waiting for an engineer, I contact BT yesterday only to find out that as far as BT were concerned I had working broadband and the engineer had been cancelled!!! So if I hadn't phoned them they would not have told me again! They have now suggested that the engineer will visit on 24 March, although still haven't confirmed that will be the start date (as they are talking about 2 visits as discussed in previous posts), therefore I am still without broadband and this loos like continuing for another 10 days at least.
 

Offline sgoldswo

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Re: Village broadband and high-speed optic fibre
« Reply #654 on: March 19, 2017, 05:26:57 pm »
We had infinity 4 installed last week on Moffats and I'm happy to report its now working well with approximately 300mbps download speeds and 31mbps upload speeds. BT aren't very organised and I did have some hiccups. One problem we had was BT sending our new smart hub to our old address, despite us having moved over 2 years ago and the billing address on the account being our current address.

Our Homehub 5 was only able to reach 150mbps. Once I installed an Asus router we used to use for FTTC, it hit full speed. One other thing to note is that if you use homeplugs to distribute internet around the house, FTTP will likely exceed their maximum speed, but your should still get 40-50mbps as a minimum. The full 300 mbps is only available by connecting directly to your router by ethernet or by a wifi ac connection. One last thing, we used to use a wifi extender to distribute internet in our living room: this blocked the full speed available directly through the router and needed to be turned off.

Hopefully some of that's helpful to someone else.
 

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Re: Village broadband and high-speed optic fibre
« Reply #655 on: March 19, 2017, 06:37:09 pm »
Was due to be installed tomorrow. Message on our answerphone a few days ago to say there has been a computer glitch and they will have to place the order again. Apparently it will take five days to clear the first order off the system and put in a new order. The message said they will call again to arrange a new installation date before 9pm on the 23rd.  ::)
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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #656 on: March 23, 2017, 11:04:20 am »
My installation went ahead yesterday without a hitch with the one engineer doing the external and internal works all together (original external appointment was cancelled, see my earlier post)

The engineer was really helpful and there was no problem with cable routing - I wanted the overhead line to come directly into the loft area where my router is

Once the modem and backup battery were installed (these have to be attached to a wall or other surface) the BT hub was plugged in and everything worked.

I only went for Infinity-2 but am getting approx. 75M down and 21M up which seems fine. Ping is 3ms (all from speedtest.net)

The one thing I hadn't appreciated was that I kept my existing phone line, the pole only has fibre. It is possible for the fibre modem to support voice but this is not done where there is an existing line. I would like to try and get this implemented as my phone line has always been crackly. Something to investigate for another day

But so far, pleased  ;D
 

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Re: Village broadband and high-speed optic fibre
« Reply #657 on: March 24, 2017, 06:29:08 am »
The call from BT, which was scheduled for yesterday before 9pm, didn't happen, despite messages to my home number and mobile confirming it would.   ::)
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Re: Village broadband and high-speed optic fibre
« Reply #658 on: March 24, 2017, 09:03:35 am »
I have just spoken to BT to ask why I didn't get the scheduled call yesterday. The assistant told me that my order had been cancelled. That's twice they have cancelled it without checking with me. So back to square one. I waited on the line to be transferred to another department to place a new order only to be told that the system is unable to recognise the order (whatever that means), and that it will go through to another department who will have to enter my details in the system again. This morning's call wasted 43 minutes of my time. What a shambles.
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Offline Aqila

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Re: Village broadband and high-speed optic fibre
« Reply #659 on: March 24, 2017, 09:52:12 am »
We have opted to stay with plusnet - we have always been very impresed with their customer service.  We are having copper from the cabinet which means we won't reach the very top speeds of fibre all the way to the house, but should be considerably faster than currently, and more than sufficient for our needs.  Due to happen 11th April - I'll let you know how it goes!!
 

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