Author Topic: Village broadband and high-speed optic fibre  (Read 253172 times)

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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #660 on: March 24, 2017, 10:02:22 am »
I was with PlusNet previously and although the customer service is great the actual service was patchy where I live in Peplins

Hence I went for the FTTP service with BT which cuts out all the copper

Depends where you live, but Peplins is served by the cabinet near the A1000 on Mymms, or at least it was in my case

New fibre service so far is fine, all I expected it to be
 

Offline Trent

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Re: Village broadband and high-speed optic fibre
« Reply #661 on: March 24, 2017, 11:34:19 pm »
Editor, sorry if this is in the wrong place but ....a question, how does this thread, i.e. People giving their opinions and personal experience about a village service (BT FTTP) differ from people giving their opinions and personal experience about a restaurant or local service? I'm all for Information sharing but it seems odd that we can criticise or compliment BT but not other businesses. Without a doubt posts on this thread are influencing other people's decisions, exactly the same as say....asking for a suggestion of a local vegetarian restaurant which tonight was deemed should be responded to via inbox only. Confused.....
 

Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #662 on: March 25, 2017, 07:56:40 am »
Editor, sorry if this is in the wrong place but ....a question, how does this thread, i.e. People giving their opinions and personal experience about a village service (BT FTTP) differ from people giving their opinions and personal experience about a restaurant or local service? I'm all for Information sharing but it seems odd that we can criticise or compliment BT but not other businesses. Without a doubt posts on this thread are influencing other people's decisions, exactly the same as say....asking for a suggestion of a local vegetarian restaurant which tonight was deemed should be responded to via inbox only. Confused.....

Hi Trent, the rule covers local businesses and services and is explained in the site's guidelines under local businesses (text copied below)

Quote
Local businesses and services

Edits will rarely be made to forum contributions where a correspondent is questioning the services provided by the government, local authorities, or a public service. The government and local authorities are elected on a mandate, and a site like this is an excellent tool for examining their record in delivering what they promise. Similarly, posts about the service provided by rail or bus companies, which have customer charters and are duty-bound to deliver, will rarely be edited.

Recommending or criticising the services provided by local restaurants and businesses is not allowed under the forum rules. If a precedent were to be set allowing that to happen it could open the floodgates to all sorts of abuse for commercial advantage and gain. However, people are allowed to discuss the impact of a local business, such as the behaviour of people visiting and leaving a restaurant (but not criticise or recommend the services provided by the restaurant), or the likely impact of building development plans (but not criticise or recommend the services provided by the builder/developer), because those are local issues that are in the public interest and affect the lives of people living nearby.

The only exception could be where a local business has invited a discussion about its services and users respond. Even then, the tone of those responses will be carefully monitored to ensure they comply with the forum agreement and these guidelines. Unfortunately, this means that innocent, and often humorous, observations also have to be edited for consistency reasons.

This particular thread is entitled Village broadband and high-speed optic fibre and was started 15 years ago when people in the village started to enquire about the different speeds of access. More than 216,000 people have viewed the 660+ contributions as we have discussed infrastructure, local black spots, and some failed and some successful attempts to improve connectivity. The services discussed are national business concerns, not local businesses, and so the thread is fine by forum rules.

David
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Offline Trent

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Re: Village broadband and high-speed optic fibre
« Reply #663 on: March 25, 2017, 10:13:10 am »
It still seems double standards to me but I appreciate the explanation. Thanks you.
 

Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #664 on: March 25, 2017, 11:12:08 am »
It still seems double standards to me but I appreciate the explanation. Thanks you.
Hi Trent, I've sent you a personal message attempting to explain the policy. David
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Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #665 on: March 28, 2017, 04:09:55 pm »
For those residents not serviced by openreach on this FTTP upgrade programme please dont forget that virgin are interested in hearing from interested parties across the UK at http://www.virginmedia.com/cablemystreet/. The more interest they get from an area then the more chance it will have of being cabled. Cheers BP

 

Offline Sisyphus

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Re: Village broadband and high-speed optic fibre
« Reply #666 on: March 28, 2017, 09:43:45 pm »
I'm delighted for those that have ordered FTTP from BT and are happily up and running, I however placed my order on 13 Feb and despite being given 7 different appointment dates I  have yet to see an engineer. I have been promised repeatedly that managers will call me back to explain what is happening - but they haven't, and tonight I learnt that my appointment on Friday 31st will not go ahead. Although I specifically asked them not to, they cut off my broadband service from my previous supplier on the 15th March and today wrote to me asking me to set up a direct debit - for a service I don't yet have, and they asked that I set it up on-line despite the fact that they removed my ability to do that. Right now I bitterly regret leaving TalkTalk - that's quite some achievement BT!
 

Offline Purrfect

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Re: Village broadband and high-speed optic fibre
« Reply #667 on: March 29, 2017, 08:45:47 pm »
For those residents not serviced by openreach on this FTTP upgrade programme please dont forget that virgin are interested in hearing from interested parties across the UK at http://www.virginmedia.com/cablemystreet/. The more interest they get from an area then the more chance it will have of being cabled. Cheers BP

Virgin Media installed a full fibre to the premises cable to some non-residential buildings in Brookmans Park many years ago but it was too costly to also install any infrastructure to serve residential premises on an individual basis. Large businesses will often only invest in expansion when there’s a 100% guaranteed payback on the planning/digging/civils/labour/equipment etc. involved which is hard to achieve with home broadband.
I’ll stick with the basic Infinity package via EE (£13.50/month + line rental £18.50 inc. free calls & 5GB extra free mobile data) which offers 22 to 50Mbps download (more than enough to meet our needs) and seems very reliable!

 

Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #668 on: March 30, 2017, 12:49:17 pm »
Yes I think i heard about this Virgin install a while back. I have a shaky connection that buffers due to bandwidth issues and so restricts home use to the extent I need. I am at the end of trouble shooting with BT/Openreach-they have done all they can. Hoping but not hopeful of a solution with Virgin. Will wait for 5G rollout in 2020 if nothing else happens. Cheers BP
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #669 on: March 30, 2017, 01:40:49 pm »
Will wait for 5G rollout in 2020 if nothing else happens. Cheers BP

Before the FTTP option became available I looked at using 4G as the tower is only about 100yds from my house

However it is very expensive (if even possible) to get unlimited data on 4G (you could on 3G) - so it was a non-starter for me.

I think 5G is a way off and even then there might not be an economical package available
 

Offline sgoldswo

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Re: Village broadband and high-speed optic fibre
« Reply #670 on: April 02, 2017, 02:10:53 am »
For those with cancelled orders, there is a problem with the booking system which BT use to place the orders for FTTP Broadband. Seemingly that system doesn't recognise Moffats Lane (and possibly other roads in Brookmans) as being valid addresses for FTTP. To get my order booked in I had to ring during the day on a weekday (after 5 the call centres become a bit read from a multiple choice card), tell the person I was speaking to that their booking system was incorrect and to escalate to a manager if necessary. The manager checked the BT Broadband availability, I explained other houses in moffats were already connected to FTTP and the operator told me that a manual override for the booking would be put in place. After that, we had no hitches.

No doubt everyone's aware of this already and have already tried it, but I thought I would mention it for sanity...
 
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Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #671 on: April 04, 2017, 10:40:37 am »
For those with cancelled orders, there is a problem with the booking system which BT use to place the orders for FTTP Broadband. Seemingly that system doesn't recognise Moffats Lane (and possibly other roads in Brookmans) as being valid addresses for FTTP.

Thanks for that tip.

I called BT and, after being transferred several times (I wish they would vary the piped music), was told that my third order is still on track for an external inspection later this month. For those not up-to-speed with the saga, BT, Openreach, or both, cancelled my previous two orders without telling me.

Apparently the whole process has to start again. I told them about the manual override suggestion, but they seemed to dismiss that saying there isn't a problem with our address. So I will just have to wait to see what happens.

Incidentally, I tracked down an Openreach engineer working in the area to give him a roll of fibre cable and drill that I had found left in the road. I mentioned that my installation had been cancelled twice. He asked where I lived and I gave him the address. He said "the only way to stop it being cancelled again is to call that bloke who lives round the corner, you know, the MP fella".

Really, is that the only way I can be sure that a commercial business carries out its obligations as set out and agreed in a contract? Surely not.

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Offline Sisyphus

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Re: Village broadband and high-speed optic fibre
« Reply #672 on: April 04, 2017, 11:07:14 am »
Keep the faith David. I posted my own tale of woe on here previously. I was told by BT that a problem with the OpenReach system meant that appointments booked by BT were being rejected without letting anyone know. And then, out of the blue, without appointment, two charming OpenReach engineers turned up and did all of the work, external and internal, to connect me. They even waited while I got someone to let them in as I was at work. So far my service is running splendidly.
 
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Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #673 on: April 04, 2017, 11:14:28 am »
Keep the faith David. I posted my own tale of woe on here previously. I was told by BT that a problem with the OpenReach system meant that appointments booked by BT were being rejected without letting anyone know. And then, out of the blue, without appointment, two charming OpenReach engineers turned up and did all of the work, external and internal, to connect me. They even waited while I got someone to let them in as I was at work. So far my service is running splendidly.

Brilliant, thanks for that. I will get some chocolate digestives in for their arrival.   ;)
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Offline Nobby

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Re: Village broadband and high-speed optic fibre
« Reply #674 on: April 07, 2017, 05:09:48 pm »
I've noticed that my broadband connection has been very iffy over the last few days. This morning I received an invitation from BT to subscribe to their extremely expensive Infinity service. Purely coincidental of course.
 

Offline larrylamb

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Re: Village broadband and high-speed optic fibre
« Reply #675 on: April 07, 2017, 08:46:59 pm »
I've noticed that my broadband connection has been very iffy over the last few days. This morning I received an invitation from BT to subscribe to their extremely expensive Infinity service. Purely coincidental of course.
Yes have noticed that as well.
 

Offline Trent

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Re: Village broadband and high-speed optic fibre
« Reply #676 on: April 08, 2017, 09:19:24 am »
My BT broadband also very very poor the last 3 days
 

Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #677 on: April 08, 2017, 05:10:13 pm »
I have to reboot the router several times a day to reconnect.
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Offline Trent

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Re: Village broadband and high-speed optic fibre
« Reply #678 on: April 08, 2017, 05:33:55 pm »
I have to reboot the router several times a day to reconnect.

Same here!
 

Offline Red-Point

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Re: Village broadband and high-speed optic fibre
« Reply #679 on: April 09, 2017, 03:15:50 pm »
Not sure if the folks having flakey broadband issues are affected by this, but the BT manhole at the Mymms/Calder junction has been damaged for well over a week.  The sidewall has partially collapsed and the chamber has been flooded. I'm surprised that the Openreach engineers working on the nearby cabinets haven't noticed it!  Anyway, I've reported the damage.
 

Offline Trent

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Re: Village broadband and high-speed optic fibre
« Reply #680 on: April 12, 2017, 06:14:42 pm »
I've spoken to BT again today re the flakey broadband dropping out repeatedly. Literally weren't interested as no one else had reported the same apparently. Did a 2 minute test on my line which showed no problems at the time (they of course picked the 2 minutes when I had a solid connection. No idea where to go from here. Made them aware (for the third time) of the dangerous and compromised manhole at Calder J/w Mimms. Again was told 'we have no way of recording a report of dangerous equipment'   I give up and hope no one is injured by it. If so, sue then as they have been made aware!
 

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Re: Village broadband and high-speed optic fibre
« Reply #681 on: April 14, 2017, 06:34:42 am »
Finally got connected yesterday. Really helpful engineer turned up unexpected and did a great job. Lucky we were in. Happy with the speed.
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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #682 on: April 14, 2017, 09:43:10 am »
Speeds look good but your ping time is much higher than mine, speedtest.net reports 3ms for me.

I'm only on Infinity-2 (80M) and get around 75M down and 21M up
 
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Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #683 on: April 14, 2017, 09:57:27 am »
Speeds look good but your ping time is much higher than mine, speedtest.net reports 3ms for me.

I'm only on Infinity-2 (80M) and get around 75M down and 21M up

It's interesting to see the different readings from different test sites.
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Offline Tubbs

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Re: Village broadband and high-speed optic fibre
« Reply #684 on: April 17, 2017, 10:27:02 am »
I've been with BT Broadband for many years. Over the last 6 -9 months the servce quality has fallen. Now it's often just appalling. Broadband not available (if it tells me anything at all). Can wait literally hours for the broadband connection to open and deliver (bearing in mid all emails are stored at BT's end - I must get my own storage..). This awful situation seems to occur every evening and at weekends. Presumably when lots of other BT (and other..) customers are using tne system simultaneoulsy.

What has / is BT doing about this? Nothing, it seems.

Is the poor service / inaction to improve it (or more accurately bring it to the level we pay) part of a cunning plan to get people to 'upgrade to hi speed fibre (or whatever it is) which costs more (admittedly not much more but it still does).
 
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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #685 on: April 17, 2017, 12:03:25 pm »

What has / is BT doing about this? Nothing, it seems.


Well quite a lot actually. The introduction of the new FTTP service means that a truly high quality service is now available (at least in the streets recently wired). This will eventually get rolled out to everyone

What people don't realise is that ADSL/VDSL ie broadband down a phone line is just a stopgap measure. The infrastructure was never designed for high speed data (at most ISDN which 128k I think) therefore the results were variable depending on the characteristics of your line

Copper (and aluminium) wiring has several disadvantages for data, mainly bandwidth and crosstalk. These issues are eliminated with fibre. The problems are worsened the more circuits in a cable have broadband signals on them. That might be why the service has got worse if more and more people have got broadband that share your cable.

It might also be a general deterioration in the quality of the cable. My service was always worse after rain, presumably damp in various joints upset things

Some areas of course were cabled by Virgin Media and its predecesors which meant infrastructure designed for data from day one.

In BP that never happened for whatever reason so we are where we are
 

Offline Tubbs

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Re: Village broadband and high-speed optic fibre
« Reply #686 on: April 17, 2017, 07:04:48 pm »
 Sasquartch, Thank you for the reply.
It seems you are implicitly agreeing with me; that the poor service is part of a cunning BT plan to get people to upgrade and pay for it. My understanding is that ‘fttp’ is an acronym of ‘fibre to the house / premises’. I imagine this is a physical fibre connection to the house/premises, not a wireless / radio signal from a nearby telegraph pole? If it is a physical connection (or even a wireless one), I’m not aware of BT offering or making such a fibre connection without the customer paying (extra) for it as an ‘upgrade’. Your own post of 24th March says ‘Hence I went for the FTTP service with BT which cuts out all the copper’. Ie you had to order pay for it/ upgrade? I paid / pay BT for a service. I accept your point (based on you knowledge) that the ‘fibre’ gives better performance than the existing copper. But the material used is surely BT’s choice of how they deliver the existing promised/contracted service. If BT’s existing infrastructure  / system can’t deliver that service (the one they promised and I pay for), and they want me (and you and everybody else) to pay for an ‘upgrade’ to get it, is this not part of a cunning plan?
 
 

Offline Adrian

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Re: Village broadband and high-speed optic fibre
« Reply #687 on: April 18, 2017, 08:43:57 am »
This will eventually get rolled out to everyone


 I hope you are right but "eventually" includes decades and beyond..
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #688 on: April 18, 2017, 02:23:34 pm »
Sasquartch, Thank you for the reply.
It seems you are implicitly agreeing with me; that the poor service is part of a cunning BT plan to get people to upgrade and pay for it. My understanding is that ‘fttp’ is an acronym of ‘fibre to the house / premises’. I imagine this is a physical fibre connection to the house/premises, not a wireless / radio signal from a nearby telegraph pole? If it is a physical connection (or even a wireless one), I’m not aware of BT offering or making such a fibre connection without the customer paying (extra) for it as an ‘upgrade’. Your own post of 24th March says ‘Hence I went for the FTTP service with BT which cuts out all the copper’. Ie you had to order pay for it/ upgrade? I paid / pay BT for a service. I accept your point (based on you knowledge) that the ‘fibre’ gives better performance than the existing copper. But the material used is surely BT’s choice of how they deliver the existing promised/contracted service. If BT’s existing infrastructure  / system can’t deliver that service (the one they promised and I pay for), and they want me (and you and everybody else) to pay for an ‘upgrade’ to get it, is this not part of a cunning plan?
 

Yes, I have to pay slightly more for a substantially better service. To me it's worth it and with all copper cable removed from my circuit I hope that it will not degrade over time

Most companies sell different products at different prices that all do ostensibly the same thing eg an airline will charge a premium for business class, Tesco will charge more for their 'Finest' baked beans etc.

Someone has to pay for the infrastructure at some point, nothing is for nothing. BT are a private company with shareholders. It's just a shame that in our area they (or at least Openreach) are in practice the only practical providers of ADSL/VDSL services
 

Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #689 on: April 18, 2017, 05:36:07 pm »
Its a shame also that only a third of Brookmans Park is FTTP. Openreach didn't really apply any joined up thinking when upgrading in this area. I would welcome the chance to abandon the tired and end of life copper and aluminium infrastructure we have to put up with. BP
 

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