Author Topic: Train updates, news and information  (Read 261432 times)

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Offline Nobby

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Re: Train updates, news and information
« Reply #720 on: October 29, 2016, 07:59:13 pm »
Lots of cancellations tonight, and a replacement bus service.
 

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Re: Train updates, news and information
« Reply #721 on: October 29, 2016, 08:12:47 pm »
Lots of cancellations tonight, and a replacement bus service.

Not good is it.
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Offline Angel

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Re: Train updates, news and information
« Reply #722 on: October 30, 2016, 09:59:34 am »
Replacement buses today between Welwyn Garden Centre and Alexandra Palace.

(Different times too)
 
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Offline Nobby

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Re: Train updates, news and information
« Reply #723 on: November 06, 2016, 07:29:25 pm »
And buses only tonight as well.
 

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Re: Train updates, news and information
« Reply #724 on: November 14, 2016, 06:59:44 am »
Both the 06:34 and 06:54 to London cancelled this morning. What a rubbish service. Of course there is no compensation for the extra cost of driving and parking. Made a fitting screen grab from the Sainsbury's festive ad.   ::)
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Re: Train updates, news and information
« Reply #725 on: November 14, 2016, 07:27:22 am »
From the Great Northern site (see grab below), but contradictory tweets. First sent 06:15 and the second at 06:46. Probably fair to say they have no idea what's going on.  :icon_scratch:


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Re: Train updates, news and information
« Reply #726 on: November 16, 2016, 04:45:30 pm »
Ongoing rubbish service.  :-\
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Offline Nobby

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Re: Train updates, news and information
« Reply #727 on: November 28, 2016, 10:18:53 pm »
Service bad again. Rail replacement on Sunday, ticket office closed this morning, 7.42 cancelled at short notice, 7.57 six minutes late, and the 22.16 from Moorgate cancelled this evening. I recall one of Great Northern's excuses was that it takes 14 months to train a driver. Well they've had the franchise for over two years now, so the problem is clearly of their own making.
They're getting away with it, and there seems to be nothing to stop them.
 

Offline Angel

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Re: Train updates, news and information
« Reply #728 on: November 29, 2016, 07:00:40 am »
Service bad again. Rail replacement on Sunday

I quite like it when they put on replacement buses as at least they aren't cancelled!  Unfortunately, a lot of the drivers don't seem to know where they're going, which happened twice on Sunday with the drivers asking for directions from passengers.

 :)
 

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Re: Train updates, news and information
« Reply #729 on: November 30, 2016, 02:13:24 pm »
Has there been an incident on the line to cause so many cancellations, or is it just the increasingly common shoddy service?
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Offline shads

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Re: Train updates, news and information
« Reply #730 on: November 30, 2016, 04:43:00 pm »
This really is getting beyond a joke, trains late in morning on way to work then messed up on way home so late home also...its seems to be everyday there is a problem. Oh and another moan, When was it suddenly OK to stand still on both sides of the escalators at Moorgate...its becoming a log jam at the top of the escalators every evening as people are not walking down on the left hand side, STAND on the RIGHT and WALK down on the LEFT, same way it has been forever, then there will not be a crush at the top of the escalator, or at least a less of a crush anyway
 
 

Offline Nobby

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Re: Train updates, news and information
« Reply #731 on: November 30, 2016, 09:38:18 pm »
Today 8.27 arrived at Moorgate 15 minutes late. 8.44 cancelled. Ticket office closed again. 22.16 from Moorgate this evening cancelled. It gets no better.
 

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Re: Train updates, news and information
« Reply #732 on: December 10, 2016, 04:34:08 pm »
Great Northern treating travellers with contempt again tonight. WGC trains at 16.44 and 18.14 cancelled, and two consecutive trains from Moorgate (17.42 and 18.12) also cancelled. I expect it will be rail replacement buses again tomorrow. Great Northern will soon propose cutting all weekend services on the grounds that nobody uses them!
 

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Re: Train updates, news and information
« Reply #733 on: December 12, 2016, 08:55:57 pm »
Has there been an incident on the track tonight or is this just another sign of a shoddy service?
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Offline James Bentall

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Re: Train updates, news and information
« Reply #734 on: December 13, 2016, 12:00:37 am »
Their twitter feed reported damage to overhead power lines at Hatfield
James Bentall, Brookmans Park, Herts.
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Offline Purrfect

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Re: Train updates, news and information
« Reply #735 on: December 13, 2016, 06:35:11 pm »
The 9.58pm arrived at Brookmans Park only a couple of minutes late so the overhead line problems had been resolved fairly quickly. The station staff at Finsbury Park said don’t rely on the Train Apps as they can often be misleading i.e. later ‘cancelled’ trains may actually run on time like last night so best check at the station first before catching a bus/tube/cab!
 

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Re: Train updates, news and information
« Reply #736 on: December 17, 2016, 05:16:42 pm »
The latest train arrivals and departures widget on the front page is not working at the moment. The note suggests the feed is being blocked. Not sure how much people rely on these updates - we certainly check them every day. If Matthew (the guy who captures the data) can't sort it, then we will have to try to find another solution.
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Offline Nobby

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Re: Train updates, news and information
« Reply #737 on: December 17, 2016, 05:42:33 pm »
The train update is something I use a lot, not having an I-thingy. It will be a shame to see it go.
 

Offline Angel

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Re: Train updates, news and information
« Reply #738 on: December 17, 2016, 07:13:29 pm »
I use it a lot too.
 

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Re: Train updates, news and information
« Reply #739 on: December 19, 2016, 07:09:45 am »
Matthew, the bloke who wrote the code for the latest train times updates on the front page of the site, has come up with a temporary fix.
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Offline Angel

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Re: Train updates, news and information
« Reply #740 on: December 23, 2016, 04:21:51 pm »
Not great for anyone travelling this evening and having to wait an hour.
 
 

Offline jmj

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Re: Train updates, news and information
« Reply #741 on: December 28, 2016, 10:14:31 pm »
Commuter info:
An annual season ticket from Brookmans Park to Moorgate/Kings Cross goes up from £2088 to £2124 from Monday 2/1/17 (1.7% rise), so you may want to consider renewing before then to save yourself £36.
 

Offline sasquartch

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Re: Train updates, news and information
« Reply #742 on: December 28, 2016, 11:53:02 pm »
Another cancellation tonight, the 20:14 Moorgate train cancelled.

I actually got the 20:12 to Hatfield and got the 20:28 fast train back to Potters Bar which was quicker than waiting for the next Moorgate bound train

Not sure whether my ticket (BP - PB) would have been valid even though that was the route I took even if via Hatfield
 

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Re: Train updates, news and information
« Reply #743 on: February 23, 2017, 11:47:35 am »
Be sure to leave enough time if you are travelling by train to and from BP today.
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Re: Train updates, news and information
« Reply #744 on: April 15, 2017, 09:12:45 am »
I am confused by this Great Northern tweet. It reads "If you're delayed by 15 mins or more, we'll compensate you", but when I click the link, the page I am directed to reads: "We know how frustrating train delays can be, and we do our best to keep you moving. But if you’re delayed by half an hour or more, you may be entitled to compensation." and then, in the next paragraph, "You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works.". So which is it, 15 or 30 mins? Can anyone interpret, please?

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Offline sasquartch

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Re: Train updates, news and information
« Reply #745 on: April 15, 2017, 09:35:30 pm »
The sign at the station seems pretty unambiguous - 15mins.

I've claimed in the past and the level of refund does depend on how long you are delayed, I think 15 mins late entitles you the first level, 30 mins a bigger amount and after an hour possibly the whole fare paid - I might be wrong on the exact amounts

If everyone claimed perhaps it might concentrate the minds of the train companies, they receive massive government subsidies to run the service and usually seem to make a profit regardless of the standard of service.

In November my son returned from Swansea and was delayed by just over 90 minutes into Paddington by which time the tubes were shut so had to take a cab. His total return fare was around £45 yet we (eventually after chasing up) got a £60 refund even though his return journey ran fine.
 
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Offline James Bentall

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Re: Train updates, news and information
« Reply #746 on: April 15, 2017, 11:29:07 pm »
It was changed from 30 minutes to 15 minutes a few months ago.

Quote
From December 11, passengers on these routes, along with their counterparts on Southern and Gatwick Express, will be the first in the country to benefit from Delay Repay 15. This will enable passengers to claim compensation for delays to their journey of 15 minutes or more, rather than the current 30 minute threshold.

https://www.mynewsdesk.com/uk/govia-thameslink-railway/pressreleases/improved-compensation-for-thameslink-and-great-northern-passengers-1831816

In other railway related news, I have had communication from Great Northern that unfortunately the nice new machines they have installed at local stations in order to accept cash payments again have had to have their cash payment facility disabled as they keep being broken into. So no cash can be used to buy tickets until further notice unless the ticket office is open. You should however be able to buy tickets with cash at the end of your journey (or when you change trains if you have time to do so).

James
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Re: Train updates, news and information
« Reply #747 on: April 16, 2017, 09:06:57 am »
It was changed from 30 minutes to 15 minutes a few months ago.

Thanks James, I'll send them a tweet to remind them to change the conflicting information on their website. David
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Re: Train updates, news and information
« Reply #748 on: April 16, 2017, 09:53:25 am »
Great Northern replied promptly to clarify.

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Re: Train updates, news and information
« Reply #749 on: May 09, 2017, 07:48:53 am »
Hi David
There seems to be a problem with the train times link on the front page.
 

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