Here's some background reading. GN gets mentioned in passing, but they illustrate what's preoccupying GN management elsewhere at the moment.
Thanks for sharing those two articles Nimbus - interesting reads.
I guess that when GTR originally pitched to run the service they were aware of many of the issues mentioned - which include growing passenger numbers, the state of the rail infrastructure, and the required staffing levels to run the service being expected/promised.
Their research for the successful bid would, I presume, have been detailed. I would be surprised if they didnít have to address such points in their proposal which was later accepted, and which, perhaps, included an outline for a timetable which, increasingly, they seem unable to honour.
It seems to me that whatever company runs our local services they will have to address the same problems, and with shareholder/stakeholder demands and expectations high they will always be between a rock and a hard place.
With public transport being so crucial for getting people from A to B in order to keep ithe country ticking over, is it wise to risk it in the hands of the profit-focused private sector?
On a personal level, all I know is that when friends and family want to visit, or I need to get to London or to an airport, I now expect delays and cancellations and, frequently, have to make alternative arrangements, which are costly.
The Govia Thameslink About Us
page makes interesting reading and includes this promise for improvements.