Brookmans Park Newsletter Community Discussion Forum

General Discussion Boards => Technology => Topic started by: Marky on July 03, 2002, 03:20:19 pm

Title: Village broadband and high-speed optic fibre
Post by: Marky on July 03, 2002, 03:20:19 pm
Does anyone know if there is a cable supplier in Brookmans Park ?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 03, 2002, 04:54:59 pm
Unfortunately there is not a cable TV supplier, my enquiries indicate that neither NTL or Telewest have any immediate plans to cable up BP.

However, if its fast internet access you're after then ADSL is available from BT. My postcode (Peplins Way) is indicated as being available, check on the bt.com website to make sure. You will need to have an existing BT phone line and the line will also need to be tested to see if it is suitable for ADSL.

My advice, however is not to buy ADSL from BT but a third party (who still use the BT line) such as Demon. This is often cheaper than the BT product and you get a better choice of modem.

Many people want to be able to share their internet connection amongst several PCs and the best (although not only) method is to use a router, these are available for about 90.00 and generally use an ethernet connection. The BT broadband product uses USB which is much less flexible.

I have used ADSL on quite a few occasions (I support a network as part of my job) for homeworking and have found BT to be excellent, despite what many people say.

I'd be happy to offer any further advice to anyone who wants to message me.

SQ
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on July 03, 2002, 04:59:12 pm
You are right SQ, ADSL is available locally.  You have to check with BT to see if it reaches your road (something to do with the distance from the Potters Bar exchange) but I have it and it is excellent.  If you are using it for your business, consider having a new line put in for the ADSL or converting your business line. The same number serves for both your business phone and your online connection and you can receive and make calls while online.  As I write my line rate in Kbps is 576.000 for receiving and 288.000 for sending.  So does that work out about 10 times faster than an ordinary modem?  Not sure but it is really fast.
Title: Re: Village broadband and high-speed optic fibre
Post by: Marky on July 03, 2002, 05:47:12 pm
Looks like ASDL it is then. Do I have to use a router to share PC's will a hub not do the job.
Thanks for the replies they have been of great help.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 03, 2002, 06:46:19 pm
Marky

A hub is not the same as a router and will not achieve what you need to share your internet connection.

On a network running TCP/IP (the protocol that the internet and many other networks use) every device on the network needs a unique address. This is a 32 bit number normally split into four numbers, eg 217.33.40.74

Your modem supplied by BT or whoever will generally only have ONE address available. In the case of a single computer this address is used.

However, if you have more than one computer you will need to share this address. This is the job of the router. This takes the connection (and single address) of the ADSL modem and translates it to a 'private' range of IP addresses. This is called NAT (network address translation)

Without wanting to get too technical (although I will if you like  ;D) there are special 'reserved' ranges of IP addresses that are used for private networks, in many cases this is 192.168.x.x

Generally the router will have 4 or more ports on the 'LAN' side of the router (you can increase this with another hub if required) which your computers connect to. The router will automatically allocate IP addresses to your computers in this 'private' range. Connections to the internet then get translated by the router to the 'real' address - the result is that to the ADSL modem it just looks like there is one computer running lots of sessions at once.

Another benefit of using a router (and I recommend people use a router even if they don't share the connection) is much increased security. Although not foolproof they act as a rudimentary firewall as in general they only allow connections from the 'inside' (LAN) out. Also it is possible to 'hide' the router from the outside world by disabling ping responses, this will deter the majority of script kiddies from trying to hack your computer. You should ideally also run a decent, up-to-date anti-virus product and a software firewall such as ZoneAlarm for maximum protection.

Hope that explains a bit further, I'm happy to advise further.

BTW, my recommended product is the SMC Barricade 7004ABR - I have bought 4 or 5 of these and have been no trouble.

SQ
Title: Re: Village broadband and high-speed optic fibre
Post by: Marky on July 03, 2002, 08:05:32 pm
Does the router come pre-configured with an IP range or would I need to configure it myself ?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 03, 2002, 08:24:11 pm
Marky

Generally yes, the default setup for the Barricade router will work 'out-of-the-box'. As long as the computers connected are configured to obtain an IP address automatically (probably are anyway) it should work. This is probably true for other makes of router.

I'm normally available to solve any problems for the odd pint... ;)
Title: Re: Village broadband and high-speed optic fibre
Post by: Marky on July 03, 2002, 08:27:30 pm
sasquartch

I will keep that in mind. Thanks for your help.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on July 03, 2002, 10:52:21 pm
I’ve been looking at ADSL providers. The following link gives an extensive list of providers with links to their sites:

http://www.ispreview.co.uk/broadband/xdsl.shtml

Who you chose depends on what you want e.g. several offer fix IP addresses and prices vary. I’ve asked around for peoples experiences and every supplier has horror stories as well as people who say that it couldn’t be easier. BT seems to have the biggest share of complaints, but it is the biggest supplier so that might be expected.

Even if you don’t have broadband get a firewallll. I’m on dial up and my firewall blocks several attempts to access my computer every night. A Firewall is as important as a virus scanner. Even a cheep software FW like Black Ice will offer vastly more protection than the majority of internet users have

http://www.amazon.co.uk/exec/obidos/ASIN/B00004WKK0/026-1101951-9186814
Title: Re: Village broadband and high-speed optic fibre
Post by: MC on July 04, 2002, 02:19:42 am
I hadn't noticed this thread. Interesting. I have a question and an observation.

The observation is that I use Zonealarm which is a free firewall application; it's always had good reviews and seems to work fine.

The question is a bit more tricky. I had been (very loosely) contemplating broadband and sharing it between PCs. Right now I have a very small (2 PC !) network that exists using Firewire. Which is great because I have an easy to use 400Mbps LAN.

Anyway there is an ISDN line on the desktop and a laptop is connected to the desktop via the Firewire network. Prior to it all falling over after a major problem with the desktop (...and now it's subsequent rebuild....) I was able to share the ISDN connection between both machines using the capability inherent in W98SE.

So my question is would I or would I not be able to have a broadband connection to the desktop in future and then share that between both the desktop and the laptop????

Thanks

MC
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 04, 2002, 12:31:25 pm
MC

You should be able to share an internet connection using ICS in Win98 whether its using dial up or through another adapter, ISDN or otherwise. I've no experience of firewire but in principle you shouldn't have a problem.

A router is still the best option for sharing because
a) you don't need both PCs on all the time
b) NAT provides good security against hacking (in conjunction with a software firewall of course)
c) The barricade router I recommend features a print server to allow printing from any PC on your network
d) inherently more reliable - never known one crash yet !

The downside is of course the cost at around £90 inc VAT and you need network cards in each PC (very cheap these days though)

Hope this helps, if you still have problems feel free to message me.
Title: Re: Village broadband and high-speed optic fibre
Post by: MC on July 04, 2002, 01:38:10 pm
Sasquartch - thanks for the info. I didn't know that ICS limited sharing to only one extra computer; I doubt it would be a problem in my case but it depends how things work out.

MC
Title: Re: Village broadband and high-speed optic fibre
Post by: Govvy on July 10, 2002, 08:29:03 pm
Just to let you know, Brookmans Park has been upgraded and everyone should be able to get BroadBand.

If you noticed all the BT staff around Brookmans Park. They have been updating the elements and wire checking for most of Brookmans Park. Making it compatable to access the Broadband.

On a downside they now can listen in to all your home conversations! just a joke!
Title: Re: Village broadband and high-speed optic fibre
Post by: CarolineB on August 12, 2002, 02:56:54 pm
I also have a question, and apologies if it is too basic. We have 3 computers in different rooms in our house with 2 phone lines and use AOL unlimited access for £15.99 per month (useful, since we are on-line a lot). I am very interested in broadband since our present connection speed is abysmally slow due to BT giving us a split line for the 2 phone lines (apparently unavoidable since we are at the end of their line system in Pine Grove). I would be happy to use AOL Broadband, but at present they say this is for only one computer. Can I use a router dor this, enabling all 3 computers to use this? And if so, does a router require cabling networking between the computers?

Caroline
Title: Re: Village broadband and high-speed optic fibre
Post by: MC on August 12, 2002, 04:08:33 pm
As far as I know you ought to be able to set-up a network between your PCs and then use "something" as the point of connection to the outside world.

That something would either be a router or could be one of the PCs - there is a feature called internet connection sharing (ICS). From what I know and I think previous posts on this thread it should be possible to have one of the PCs as a master PC with the broadband connection and then use ICS so that the others can access the internet via this master PC.

My solution is to use Firewire connections - these provide a very fast network between the PCs. Firewire is also the means used to connect a Digital Video camera to a PC so there's a spin-off benefit there too. I have tried ICS between PCs and successfully accessed the internet indirectly. It is also possible to share printers etc.

That said you would need the master PC on for the other PCs to access the internet - this is the primary benefit of the router approach. Although of course then you need the router on all the time  ;D

I like the Firewire solution because I happened to have Firewire ports on the soundcard I have so it was essentially free in terms of hardware. I needed software of course but that's not too expensive. It's really easy to set-up and the network runs at 400Mb/s compared to Ethernet/router at 100Mb/s.

Importantly, having said all that, I've only got ISDB and not broadband so the ultimate test hasn't been made. Previous posts by others suggest ICS with broadband should work though.

Happy to talk this through if that would help

Mark
Title: Re: Village broadband and high-speed optic fibre
Post by: CarolineB on August 12, 2002, 08:05:31 pm
Mark,

Thanks for your reply. I am not going to do it just yet but will consider it for the near future. Really appreciate your offer to talk me through it and would be delighted to take you up on this at a later date.

Caroline
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on August 13, 2002, 11:49:08 am
If you don't have Firewire (AKA IEEE 1394) you could use your USB ports. Bandwidth is not as good, but probably good enough for a home network:

http://www.usbgear.com/usa/item_35.html

Or Wireless:

http://www.linksys.com/Products/product.asp?grid=22&prid=435

I've only one PC, so the last SoHo network I setup was with Windows 3.11. Anyone tried this?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on August 14, 2002, 12:46:57 am
Bandwidth is not an issue on a home network for internet sharing as ADSL provides at best 512kbits ie half a meg. So it doesn't matter whether you're using USB (I think about 5Mbits in theory max) Ethernet (10Mbits) Fast Ethernet (100Mbits) or Firewire (400Mbits).

The most reliable method by far in my experience is ethernet, you need a card in each PC admittedly but these can be bought for £15 or less even from high street stores like PC World. less from mail order places like Watford Electronics. The cables between the PCs and the router or hub can be up to 100 metres long (and are cheap), so unlike USB, cable length will never be a problem for a home network. FireWire whilst a great solution isn't as  cheap, although if you have other peripherals like video cameras it may be right for you.

Ethernet is a very mature technology, being around for 20 years, so is cheap and reliable. So I think its probably best for the average user.

I'd be pleased to offer advice on this, I've set up many home workers this way. Also, for ADSL I'd recommend Demon Internet, slighter cheaper than BT OpenWorld and with a better choice of modem. (The BT product is USB only)

Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on October 25, 2002, 12:37:28 am
Finally got onto ADSL and I thought I’d share my experiences in case anyone was thinking about changing to broadband:

Installation
I ordered ADSL last Friday. The ADSL modem and micro-filters were sent by the ISP last Tuesday and the line was activated today.

The actual installation couldn’t have been much easier. Although I don’t know if this would be true if I wasn't using Windows XP – I really love the way hardware installations are handled under XP. They actually work.

First I pluged the micro filters into the phone socket that will have a phone on it. This took seconds, as its just a small box – about 1cm by 2cm by .5cm – that sits between the phone and socket. If I had wanted to use a phone and the computer on the same socket, the micro filter has two connections, so no problem.

Then I pluged the ADSL modem into the micro-filter and into a USB port on my PC. When the “new hardware wizard” popped up I told  it to look for the drivers on the CD supplied with the modem.

Took about a minute. Then it will asked for my username and password. These had already been  supplied by the ISP a few days earlier.

That’s it! Less than five minutes work and no issues.

Speed
On paper its supposed to be 10 times the download speed. My reaction was WOW! Does it fly or what! I work for an exceeding large company which has a 20Mb pipe, but this seemed almost as fast – although that pipe is shared across 17,000 employees. I’ve just downloaded a 39Meg trailer for The Two Towers while listening to Radio 4.

You also don’t have to dial up to get a connection. Boot up and you’re on the internet. So maybe now I can do as many posts as Jet :)

Cost
Would you believe its cheaper? I use to have two phone lines so as not to tie up the phone, plus I paid the ISP for unlimited access. Well with ADSL you can use the phone at the same time and it's always unlimited access. So I had a line removed, which more than covered the additional cost.

The ISP
I used Zen www.zen.co.uk and after one night’s experience I can recommend them. Contracts are for a month, you get 50Mb of web space, a mail account and a fixed IP address.

I recommend you visit ISP Review to see what other ISPs offer
http://www.ispreview.co.uk/broadband/xdsl.shtml

So in summary, I fully recommend the switch.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 25, 2002, 12:11:52 pm
John

Good to hear that you're happy with ADSL.

Only thing I would point out is that if you want to share your broadband connection between multiple PCs it is easier to do this with an ethernet cable modem. The downside is that you need a network card in your PC rather than USB (which you will already have anyway)
Then, using a router (which also acts as a firewall) you can connect multiple computers.

So, if anybody considering broadband thinks they want to do this, make sure the ISP can provide a ethernet modem rather than a USB type. I know that BT do NOT offer this option although others do, such as Demon Internet.



Title: Re: Village broadband and high-speed optic fibre
Post by: Largey on October 25, 2002, 12:21:20 pm
Just a small observation. BT offer a "Wires Only" ADSL connection. This allows you to put anything you like on the end. Either a USB modem or Router. But of course you have to pay for the equipment which vary according to brand.

Regards
Title: Re: Village broadband and high-speed optic fibre
Post by: Alfred the Great on October 25, 2002, 11:38:40 pm
Well I'm dead jealous. One of the reasons for wanting broadband at home is so that I don't have to go grovelling to the chap at work (who has cable from NTL) to download trailers, movies, etc.

The one thing you didn't say John was how much Zen are charging you.

Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on October 26, 2002, 12:04:08 am
£59 connection
£82 modem and filters
£30 per month including VAT

All about par, but looking at ISP Review does help you compare prices. You can get cheaper.

A friend got "wires only" from BT and that is about £27per month including VAT

I use to pay £16 per month for BT plus £9 line rental. Which, after doing my sums with VAT included, means that I pay an extra £5 for 10-12 times the performance.

I'm now busy trying to get Fiona to let me setup a wireless LAN :). Only condition seems to be that I have to decorate the hall first :(
Title: Re: Village broadband and high-speed optic fibre
Post by: MC on October 27, 2002, 12:46:05 pm
try gio internet. They're £18 per month
Title: Re: Village broadband and high-speed optic fibre
Post by: MC on November 01, 2002, 02:44:27 pm
actually don't. I found out that there seem to be a lot of people with credit card charges for services they never got. Puls it's allied to yet claims to be seaprate from another ADSL provider that went bust.

However I think Eclipse may be a much better proposition.  Nearly 15% cheaper and only require a one month notice period rather than the bigger providers who demand 12 month contracts
Title: Re: Village broadband and high-speed optic fibre
Post by: NMLHS on April 29, 2003, 01:40:04 am
Like John I can recommend ADSL.  However I did have to get BT to check the line and get the connection working.  I have three extensions to the line plus one of the cheap number for long distance  and international calls gadgets.  This I discovered is too much for the modem to cope with.  The connection only works if I disconnect the cheap number gadget  and the third extension.  Having done that and fitted a stronger radio suppressor to 'clean up' the line, it works like a charm.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on April 29, 2003, 10:24:09 am
We have linked both our PC and my laptop with a crossover patch cable so that the ADSL connection can be shared. Before, I was always being nagged by the children who wanted to use the connection  for browsing online for their homework. Now we can have two machines online for the same cost as one. You have to have two network cards to do this of course.  Another advantage is that you can have 'shared folders' on the main PC to store material everyone wants to access.
Title: Re: Village broadband and high-speed optic fibre
Post by: shads on April 29, 2003, 05:01:53 pm
 ???I'm glad everyone else seems to have a relatively easy instalment.
I purchased mine thru aol and could not get it to work at all.After numerous calls to Aol and being told to buy better cables then being told to contact BT who then informed me it was aol's problem not theirs,i finally lost the plot and had an extremely heated argument with both aol and BT.The next day a BT engineer turned up and fixed the problem within 2 minutes.This was 2 months after first receiving the kit.
The problem stemmed from the radio filters in the bt boxes which were not only cutting out the radio signals from the BBC transmitter but also the ADSL signals.
What annoyed me the most was all the time i spent on various helplines trying to get this working whilst all the time the problem was one i could not fix myself.
I really think that if aol/bt could cross reference the ADSL order with your postcode and realise that these addresses have radio filters fitted you could avoid months of hassle.
Thats the moan over with and as for the adsl ....now it finally works i think it is superb
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on June 24, 2003, 03:47:04 am
BT should have ADSL installation in BP down pat by now.  Mine was installed two years ago and the standard 4-port ADSL router was plagued by RF interference from the BP transmitter.  The standard BT phone RF suppressor does not clean the line correctly for this set up, another kind is needed.  Strangely the single port USB hub they use for testing worked without extra suppression.  I had BT do the installation given all the hassel I'd had with the regular phone & ISDN lines due to RFI.  Hook up... It makes such a difference  :)
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on June 24, 2003, 11:54:22 am
I "lost" my ADSL on Sunday when BT truned off my connection, along with some for other users at the same ISP. I'm still waiting for them to get their act together to turn it back on. Good old BT.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 24, 2003, 01:00:37 pm
I know from the posts in this thread that ADSL is available in BP, yet when I tried to sign up I was told I live too far from the exchange. I'm in Peplins Way. Has anyone in the Peplins area got ADSL ?
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on June 25, 2003, 12:09:00 am
Over 5.5Km?  Have you run the ADSL service check at BT's web site?  I was also over the cable distance but because BT had agreed the installation with my ISP, they went ahead anyway.  The service is spot on AFAIAC.  It might be worth badgering them a bit because the 5.5Km thing probably gives BT a fair bit of leeway (for poor cable quality).  For all I/we know, they could drive  ADSL the extra half mile to your location.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on June 26, 2003, 11:30:25 pm
That’s better, at last I’m back on line at home. I’ll let you know what happened, because there is a morel in this and a tip. It seems BT made a mistake and took down a lot Zen users on Sunday morning. They corrected their mistake the same day and most of those effected were back on line shortly afterwards.

But not yours truly. I appear to have suffered a “stale session” where the BT system thought I’m connect when wasn’t, so when I tried to connect it wouldn’t let me. Apparently the way to get around these things is to log in as:

bt_test@startup_domain

Use any old password and it will clear your session and let you connect with your correct username and password. Only it didn’t work. So today, which I had off anyway I called Zen support and tried connecting while they monitored the line. This convinced them it was a stale session which would need BT to fix, and hey presto I’m back to do battle with JET.

The Morels
1 - This is the first problem I’ve had with ADSL – in 9 months – and Zen’s support was excellent. But they only work 9-5 Monday to Saturday. Which oddly enough – so do I. I’m not sure how long it would have taken to diagnose and fix if I hadn’t had a day off to talk to them while I was on the PC. I’m not saying don’t use Zen – as I really like their service – but look at the quality and hours of the support line, because when you need it, you really need it.

2 - If, like me you swap to a router, keep your ADSL modem handy. Rooter make it a lot harder to find out where the failure is.

3 – If internet access is important, use an ISP with a backup dial up connection and don’t throw away you 56k modem.
Title: Re: Village broadband and high-speed optic fibre
Post by: Rob on September 16, 2003, 12:47:44 am
I live in Peplins Way and according to the BT web site, although the exchange has broadband ADSL, the length of the telephone line between me and the exchange is too long for broadband ADSL.
Has anyone else experienced this and overcome it?
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on September 16, 2003, 01:26:50 am
You must be pretty close to the boundary - I am running broadband quite happily (using the excellent and highly recommended zen internet - zen.co.uk) from Bradmore Green with no problems. Might be worth making enquiries to BT - if there is little 'noise' on the line you might be in luck.

James
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on September 16, 2003, 03:50:38 pm
I live in Peplins Way and tried enquiring about what amounts to BT Broadband through Plusnet. After trying their web site tester and ringing their customer help line I was told both times that I lived to far away from the Potters Bar exchange for the connection to work. My only hope (Obi-Wan) was to join an experiment being undertaken in extending the 5.5km limit out to 6km with me paying full whack but with no guarantee of success.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alfred the Great on November 15, 2003, 09:26:27 pm
Don't know if this is the correct thread to ask my question, as follows:

We have just joined up with Tiscali broadband and were supplied (free) with a Sagem USB powered modem, which works fine. The other three PCs in the house access the web via my machine which of course has to be switched on to allow this, via the Belkin 5-port 10/100 switch.

What would be the easiest/best/cheapest way of getting a different modem/router so that any PC could individually access the web without having my machine on? Any suggestions of make/model/suppliers would also be appreciated. Could we also still use the Belkin switch if we wanted to expand beyond 5 ports?

Thanks in advance for your advice.

ATG
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 17, 2003, 01:37:34 pm
A combined ADSL modem / router would be the best solution, most of these are 4 or 5 port so should be suitable for most home setups.

It will be possible to connect an existing hub or switch to the new modem / router although a cross-over cable may be required unless either hub or switch has a port that can be switched to an 'uplink' port. Most do.

Personally I'd go for a reasonable brand of modem / router such as Netgear although there are loads to choose from

I'd recommend any of the following.

http://www.dabs.com/uk/productView.htm?quicklinx=2J2F

http://www.dabs.com/uk/productView.htm?quicklinx=2137

http://www.dabs.com/uk/productView.htm?quicklinx=ZS7

These are all from dabs.com (excellent service in my experience) but other suppliers are available !

There are cheaper devices available but a little extra spent on a brand name generally means less trouble getting support when things don't work as expected. But it's your choice, I speak as someone involved in network support.

If you need any help feel free to contact me

Title: Re: Village broadband and high-speed optic fibre
Post by: Alfred the Great on November 17, 2003, 11:17:50 pm
Thanks for your advice and suggestions. I looked at the three units you linked to and they all say "connectivitiy - cable". Would they  work with a normal BT socket like we've got?

ATG
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 18, 2003, 11:57:08 am
An ADSL modem by definition DOES use a phone line - so these will be suitable.

You are right in thinking that there are 'cable' routers used for people with cable access, these use either a USB or ethernet connection - not ADSL.

Hope that clarifies
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on December 29, 2003, 08:16:35 pm
Can any of our local IT experts explain whether we will be able to benefit from this development please?  According to the BBC....
Quote
"Rural broadband has been given a boost by the UK Government's decision to free up a key radio frequency...
The decision could help bring high-speed wireless net access to every household in the country."

Click here for the full story (http://news.bbc.co.uk/1/hi/technology/3353911.stm)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 31, 2003, 01:08:06 pm
As far as I know broadband using ADSL is available to everyone in Brookmans Park now - therefore I don't think there would be any need for wireless services here. Personally I think there is more than enough microwave radiation from mobile phones etc without adding yet another source.
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on December 31, 2003, 05:46:56 pm
Sorry to burst the collective balloon but I've again checked with the website for Plus.Net and they still tell me that I can't get ADSL at the bottom end of Peplins Way.

I do agree about unnecessary extra radiation though.
Title: Re: Village broadband and high-speed optic fibre
Post by: Largey on December 31, 2003, 07:24:36 pm
Wireless Broadband is destined for those who really are remote. I have read of people in the US who have used it and say that it works very well, better than dial up but they did complain about upload speeds. The technology uses line of sight transmissions. In light of this I don't think that any ISP would be bothered to install masts unless they have enough subscribing members. The cost is also an issue as extra equipment would need to be purchased. Our existing ADSL technology is constantly improving and as has already been mentioned, most of BP should be available soon if not already. I favour a little patience and then everyone should be able to use the RADSL.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on December 31, 2003, 07:50:20 pm
Quote
I favour a little patience and then everyone should be able to use the RADSL.

I hadn't heard of RADSL before Paul, but after you mentioned it I looked it up and found a fairly good page describing it. http://www.adslguide.org.uk/qanda.asp?faq=radsl

I tend to agree with the other Paul about the downside of the need for more masts and radiation.

Quote
Personally I think there is more than enough microwave radiation from mobile phones etc without adding yet another source.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 12, 2004, 12:14:44 pm
I've just tried (unsucessfully) to get an ADSL line in Peplins Way

Has anyone got ADSL in Peplins Way, if so which supplier did they use ?

The bt.com website says the property is too far from the exchange although I'm sure I heard that the latest RADSL equipment is now available from the Potters Bar exchange which should increase the range sufficiently.

Any advice welcome !
Title: Re: Village broadband and high-speed optic fibre
Post by: trinity on March 12, 2004, 02:13:34 pm
Not quite. Nildram do mine to the village end of Oaklands - and there isn't any evidence of service degradation. But I think it is just their service carried over BT lines.
Title: Re: Village broadband and high-speed optic fibre
Post by: Largey on March 12, 2004, 03:36:49 pm
There is a snippet of info which states that the village should be "Upgraded" within the next 5-6 weeks or so. So it may well be worth the wait.
In respect of nildram, I can highly recommend their service provision. Uninterupted streaming has been tested by us using their service and it passed a lenghty continuous test without a single break. Superlative. Cannot say the same for BT.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 12, 2004, 07:27:17 pm
I'm really after signing up to Plusnet.

They do a 21.99 a month 512kb service with some useful extras eg static IP address and multiple mail accounts.  Several work colleagues have recommended them and always seem to do well in surveys.

Where was the "snippet of info" that suggested an upgrade was coming soon ?

I spoke with BT today who said my line tests out at just over 5km from the exchange, up to 5.5km should be possible. They didn't mention any upcoming upgrades.

The only alternative at present MAY be Bulldog who I think have their own equipment at Potters Bar, therefore bypassing any restrictions imposed by BT.

I've asked Plusnet to have a look to see if anything else can be done.

I'll keep you informed about what happens !

Thanks for the feedback everyone.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 15, 2004, 07:21:43 pm
Latest news :

I cannot get ADSL on my BT line. Unfortunately my line fails the tests and will not support ADSL.
I used the excellent utility at http://www.solo.pipex.net/availability which actually runs the test on the line in real time. I fail with 'insufficient quality'
This is really frustrating as I've checked the numbers of several close neighbours and they all pass the test !
I called BT who flatly refused to look into the problem - as the line functions perfectly with a telephone they don't want to know.
So frustrating !
Was thinking of contacting Ofcom to see if BT have any obligation to look into this but couldn't see anything on their website today.
Any ideas anyone ?

Title: Re: Village broadband and high-speed optic fibre
Post by: trinity on March 15, 2004, 10:58:15 pm
Quote

Any ideas anyone ?


1. You get the neighbour (who does have a decent line) to get ADSL.
2. You run either 802.11b/g (if they're real close), or a point-to-point microwave link between yours and theirs.
3. You encrypt the link.
4. You run a RADIUS server to swap the shared keys periodically.
5. You only allow the hardware at each end to permit communications with the other end's MAC address.

(Or you use ethernet, again if they're close and anyone in between doesn't mind.)

Or you wait until 802.20 is implemented.

Or BT put in a decent line.

One of the possibilities is that there is something "near" your line (or someone else on the same bearer) that is making noise, that people you know don't suffer. This noise wouldn't necessarily be enough to make the line unusable for conventional voice - or for conventional modem traffic which is designed to work under pretty foul conditions. Obviously, the route the copper actually takes from the exchange to your house isn't a straight line, but if you can show reason to believe that some noise source is causing line quality problems you might have enough of a case to pester them.

Then again, they're up to their eyeballs in broadband demand right now, and doubtless feel that they can afford to **** a few people off.
Title: Re: Village broadband and high-speed optic fibre
Post by: supersonic on March 15, 2004, 11:41:47 pm
Quote
Any ideas anyone ?

sasquartch do you have 'radio' filters on your line?? If so have you considered asking the BT engineers if the special radio interference filters for the BP transmitting station could be affecting their tests?? Maybe you could arrange to get them to re-run the test with the filters unplugged??

supersonic
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 16, 2004, 11:10:39 am
Supersonic - I actually tried removing the filter and re-ran the test but it made no difference.

Trinity - I'm looking into using a neighbour's line. Strictly speaking this shouldn't be done as most ISPs prohibit sharing between households. But in practice I don't think anyone will know or even care. Ideally I'll run some CAT-5 between the two properties between my modem at my house and the splitter at the neighbour's house. This way all equipment that needs power will be under my control.

Thanks everyone for the feedback.

Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on March 16, 2004, 02:56:17 pm
The additional length of the cat 5 between the splitter and the modem may still take you over the distance limit. An alternative would be to install a router in your neighbours house and run the cat-5 from that. This would allow your neighbour to also have access to the DSL pipe, at the cost of losing control over the power and access point.

I’d also recommend that you – and your neighbour if applicable - install firewalls to protect your subnet. These are relatively cheap and should protect all of the computers at your house..
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 16, 2004, 03:36:59 pm
The extra length (maybe 10-20m) shouldn't be an issue. BT say my line measures about 5.3km so well within the minimum 5.5km limit.

Yes, a firewall will be used. I'm actually going to be using a Wireless modem/router/switch (Netgear DG834G). I've configured several of these at work and they seem pretty secure once everything is locked down.
Title: Re: Village broadband and high-speed optic fibre
Post by: trinity on March 16, 2004, 11:34:18 pm
Quote
Supersonic - I actually tried removing the filter and re-ran the test but it made no difference.

Trinity - I'm looking into using a neighbour's line. Strictly speaking this shouldn't be done as most ISPs prohibit sharing between households. But in practice I don't think anyone will know or even care. Ideally I'll run some CAT-5 between the two properties between my modem at my house and the splitter at the neighbour's house. This way all equipment that needs power will be under my control.


As John says, that probably won't work because of the additional conductive length of the cable. That the quality of the CAT-5 is far higher than the stuff the phone line is run on won't make a great deal of difference. Apart from anything else, the connectors and so on will provide points at which the ADSL signalling will reflect.

Now, running some ethernet out of the back of a router would be a different matter. Provided the router (or NAT ADSL modem device like the Netgear DG8X4 equipment) presented a single IP interface on the ADSL side, it would be somewhere between difficult and impossible to prove what you were up to. In these things the important rule is the 11th commandment.


Securing the two networks would take a little more care, but if the NAT/ADSL kit's firewall only lets traffic out (i.e. you don't permit any connections in) then all you need is the same sort of thing between the ADSL modem and the two networks.

How far apart are the two houses ?  If they're next door then you almost certainly would get away with 802.11b or even g.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on March 16, 2004, 11:49:43 pm
Quote
Securing the two networks would take a little more care, but if the NAT/ADSL kit's firewall only lets traffic out (i.e. you don't permit any connections in) then all you need is the same sort of thing between the ADSL modem and the two networks.
You'd definitly want a firewall - hardware if possible - between your subnet and the router and your neighbour's firewall and the router. Otherwise you are each trusting the other not to let anything nasty into your shared net.
Title: Re: Village broadband and high-speed optic fibre
Post by: trinity on March 17, 2004, 12:49:03 am
Quote

You'd definitly want a firewall - hardware if possible - between your subnet and the router and your neighbour's firewall and the router. Otherwise you are each trusting the other not to let anything nasty into your shared net.


Exactly, the firewall in the ADSL NAT/modem provides for outgoing but shouldn't let things in. There isn't any need for the ADSL hardware or the NAT in front of eachof the subnets, just the firewall.

The only trouble with this is that low-cost hardware tends to combine ADSL with the wireless and firewall functions - but assumes that everything behind the ADSL is on the same trusted network. Dedicated hardware for things like firewalls is (obviously) available, but it isn't cheap.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 17, 2004, 11:21:07 am
Trinity - don't know what you mean by 'the additional conductive length of the cable' in this case.
What I'm proposing to do is run a single cable between the splitter and the ADSL modem. There won't be any more joins and even though this cable could be 10-20m long that's not much compared with the 5300 metres (and probably quite a few joins) between me and the exchange. So I don't anticipate a problem, but then you never know.
Firewalling will be handled by the Netgear DG834G. I'll configure this to allow nothing in (no need for any DMZ) and probably not much out (by default nothing outbound is blocked). I don't need to give my neighbour any access so there's no requirement to subnet the LAN and firewall between subnets. Wireless will be set up to use WPA 128-bit, the SSID will be obscure and not broadcast. Clients will be locked down by MAC address. This should deter all but the most determined hacker, if anyone really wants to hack in then they will but can't imagine they would be bothered.
I've still got to see if my neighbour is willing, but if so I'm going to give it a go.
It still wouldn't suprise me if BT refuse to provide a connection for some obscure reason even though Demon say it's available.
We'll see !
I'll keep you updated on progress - and thanks for the feedback everyone.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on March 17, 2004, 02:06:55 pm
Quote
Dedicated hardware for things like firewalls is (obviously) available, but it isn't cheap.

Not as dear as you might expect. My employer put a dedicated FW in at a cost of £200. This also provides me with a Linux development box, so it is very over speced. Pick up an old PC, too old to run XP on and hence cheep, install two lan cards, download a copy of Linux and you could set one up for about almost nothing.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 17, 2004, 02:40:02 pm
John - yes, but realistically who wants to have an old, probably noisy PC, on all the time just to use as a firewall at home.
The cost of electricity over a couple of years would probably pay for a dedicated router / firewall appliance of the sort appropriate for home use.
Linux is great, free, but not easy for even reasonably techie people to configure. iptables / ipchains is the usual firewall software used with Linux and the configuration files are not easy !
So I wouldn't recommend anyone goes down this path unless they are a Linux hobbyist.
Title: Re: Village broadband and high-speed optic fibre
Post by: trinity on March 18, 2004, 09:55:21 pm
Quote

Not as dear as you might expect. My employer put a dedicated FW in at a cost of £200. This also provides me with a Linux development box, so it is very over speced. Pick up an old PC, too old to run XP on and hence cheep, install two lan cards, download a copy of Linux and you could set one up for about almost nothing.


That is a good point, that didn't occur to me. Might want to use NetBSD rather than Linux on the grounds that it is lighter, but even so it is a good idea.
Title: Re: Village broadband and high-speed optic fibre
Post by: trinity on March 18, 2004, 10:00:50 pm
Quote
John - yes, but realistically who wants to have an old, probably noisy PC, on all the time just to use as a firewall at home.
The cost of electricity over a couple of years would probably pay for a dedicated router / firewall appliance of the sort appropriate for home use.


Something that a friend of mine did a few years ago was to replace the PSU fan with a heat sink. This was made from a largish strip of sheet steel, folded, and bolted onto the PSU. Worked a treat and was silent.

Quote

Linux is great, free, but not easy for even reasonably techie people to configure. iptables / ipchains is the usual firewall software used with Linux and the configuration files are not easy !
So I wouldn't recommend anyone goes down this path unless they are a Linux hobbyist.


*Shrug* I never found them any problem. And given that the number of ports you really need to have open is somewhere between zero and a very small number there isn't that much to do. OK, so configuring firewalls might require a bit of knowledge about what you're trying to achieve, but in general I wouldn't say that Linux was "not easy for eveen reasonably techie" people to configure.

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 19, 2004, 04:15:46 pm
You still end up with a very big firewall, even if you can make it quiet !
The beauty of the 'appliance' modem/router/firewall/switch/wireless is that they are tiny, use next to no power, easy to configure and reliable. These days they're only about £100 which is hardly a lot.
Clearly Trinity you're a  techie, just like me, but I still maintain iptables is not trivial to set up and a non-technical person would not have a chance, realistically.
Title: Re: Village broadband and high-speed optic fibre
Post by: trinity on March 19, 2004, 07:45:45 pm
Quote
You still end up with a very big firewall, even if you can make it quiet !
The beauty of the 'appliance' modem/router/firewall/switch/wireless is that they are tiny, use next to no power, easy to configure and reliable. These days they're only about £100 which is hardly a lot.


Way less than that, if you don't want the wireless access point. But this is what I meant by standalone firewalls not being cheap - John is right that you can make one, but that is sort of cheating given his "hardware" preference :-)

You could in principle build your own...




Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on April 02, 2004, 06:22:59 pm
Update !!

Finally got ADSL in and working !

Originally told that I could not get ADSL as line quality was too poor (although at 5.3km from exchange within distance). Subsequently reported a fault but BT said they could not help.

However, the following week the line was coming up as OK and so I re-submitted my order to Plusnet. 7 or 8 days later everything went through and I'm now up and running.

Whether complaining to BT had anything to do with it I don't know. I'm convinced that something has been changed.

I'm using a Netgear DG834G wireless router and everything works fine. I'm getting nearly 60k/sec download speed so the link must be working pretty well.

Title: Re: Village broadband and high-speed optic fibre
Post by: Dilbert on May 05, 2004, 07:15:30 pm
I am about to join the broadband masses but I want to use my existing telephone line and therefore it will be shared with my monitored alarm system (ADT).

Obviously, I am keen that I take the necessary action to ensure that the broadband will not prevent alarm signals being sent over the line. I have now spoken with ADT on two occasions and the supplier once, but received different advice from each conversation !!!!

Is there anyone out there who also has an alarm system and broadband on the same telephone line and if so what action did you take ????
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on May 05, 2004, 08:28:25 pm
There are two types of alarm system - the 'Redcare' type which uses a continuous signal on the line which is NOT compatible with ADSL, and most others which simply use a dial out modem arrangement, which should be fine with ADSL.

You need to find out from your ALARM service provider which system is used, BT will often say it is incompatible with any alarm system which is not true.
Title: Re: Village broadband and high-speed optic fibre
Post by: Dilbert on May 07, 2004, 01:57:36 pm
Thanks - I know that I don't have 'Redcare' so sounds like I should be ok.

Guess I can get it installed and then get ADT to test it.

Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on June 06, 2004, 04:50:47 pm
Hi,

I've seen a 1Mbps service advertised in Metro (company is Bulldog Broadband) for £19.99 per month.

Could someone let me know whether we can use all this service in BP?

They also do a 512Mbps service for £15.99 per month - does anyone know anything about them?  Are they any good?

cheers for any help,
Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: Spurs fan on June 06, 2004, 08:42:28 pm
I believe we can only get 512kbps here, or at least that's what i was told when I got Broadband. There is an excellent site at www.adslguide.org where you can compare the many ADSL providers for reliability, customer service etc.
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on June 06, 2004, 08:59:15 pm
Cheers, I'll give it a go - always nice to get honest feedback from an undoubtably honest Spurs Fan.  I wouldn't have trusted adivce from any old gooner.

Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: Spurs fan on June 06, 2004, 10:24:54 pm
Thanks Aidan  :D

I forgot to add that you can't get Broadband in the village, it's too far from the exchange, though there are odd pockets where it reaches, like some parts of Peplins Way, I believe, and half-way down Brookmans Avenue. You can do a test on the providers' sites usually, to see whether you can get it or not.
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on June 06, 2004, 10:28:00 pm
Don't know anything about bulldog, but with broadband, it does seem to be a case of you get what you pay for. I'm with http://www.zenadsl.co.uk - following advice from other people on this site - and they are brilliant, both in terms of uptime (amount of time you have a connnection) and their technical support is fantastic. O, and I don't work for them either....

I have installed around 5 broadband connections in Brookmans Park for various individuals in the last two months or so, and every single one has had to have BT come out and fit an upgraded filter to cope with the noise given off by the transmitter. So be warned, if you do order broadband and can't get it to work, that could well be the problem.

The one company I would not recommend is Tiscali - although they are very cheap and cheerful, their technical support is horrendous - please feel free to email me for further details.

James
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on June 06, 2004, 10:30:38 pm
Quote
Thanks Aidan  :D

I forgot to add that you can't get Broadband in the village, it's too far from the exchange, though there are odd pockets where it reaches, like some parts of Peplins Way, I believe, and half-way down Brookmans Avenue. You can do a test on the providers' sites usually, to see whether you can get it or not.


As far as I am aware, you can get broadband in the vast majority of the village. I know of people in Mymms Drive, Calder Avenue, Georges Wood Road, Moffats Lane, Brookmans Avenue, Peplins Way, Bradmore Way, Pine Grove and Bradmore Green with it working fine. I think the only dodgy area is the far end of Peplins/Bradmore past the school.

James
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on June 06, 2004, 10:59:33 pm
Thanks James, I'll check things out...

Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 07, 2004, 01:10:11 am
I'm with Plusnet who consistenetly do well in surveys for customer service, reliabaility etc. I'd thoroughly recommend them, I went with them myself out of recommendation.

As far as I know 512k is the limit for ADSL in the village.

Also, I believe Bullog are one of the few companies to have taken advantage of LLU (local loop unbundling) and DO have a presence at Potters Bar excahnge. So it may be that whilst a 512k service is unavailable on a line provisioned by BT, Bulldog may be able to offer 1M.

It's worth mentioning that BT are trialling updated ADSL that can cope with line lengths of up to 10km, so I think it only a matter of time before faster speeds are available to all BP addresses as my Peplins Way line is I think 5.3km from the exchange.


Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on June 07, 2004, 12:07:37 pm
Great thanks.  so many choices!
Title: Re: Village broadband and high-speed optic fibre
Post by: sarg3 on June 08, 2004, 12:56:18 am
With demon.co here,,,  Oaklands Ave,, no problems at all.  Would recommend them!  
Title: Re: Village broadband and high-speed optic fibre
Post by: MC on June 08, 2004, 07:05:52 pm
I used to use Eclipse. They were excellent

Mark
Title: Re: Village broadband and high-speed optic fibre
Post by: Dilbert on June 09, 2004, 01:58:55 pm
I'm another Plusnet user and although only joined very recently my experience has so far been good.

They also had to get BT to visit to fit the filter as I couldn't get connected due to the trasmitter 'noise'.
Title: Re: Village broadband and high-speed optic fibre
Post by: Spurs fan on June 09, 2004, 02:12:26 pm
Can you tell me more about this filter, please? Although I don't have a problem (I'm with Nildram), I wonder what the 'noise' is that you get, and whether I could get a better download/upload speed with this filter?
Title: Re: Village broadband and high-speed optic fibre
Post by: shads on June 09, 2004, 05:33:08 pm
well i would tell you more but as i'm a dodgy gooner you probably wouldn't want my advice ;D
Title: Re: Village broadband and high-speed optic fibre
Post by: Spurs fan on June 09, 2004, 05:45:49 pm
Aw Shads!

I'm a peace-loving Spurs fan!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 09, 2004, 05:46:27 pm
The filters sometimes fitted to BP phone lines are low pass filters designed to remove any interference from the high power transmitters at Bell Bar.
I (probably illegally) rewired my phone cable after some building work and found that without the filter radio was clearly audible in the background. With the filter in place the radio disapperared. I have broadband and it is not affected by the filter so would guess that newer filters are broadband compatible in that only frequencies above those used by the [high frequency] broadband signal are filtered out.
It is likely that some people have older filters that cut off much lower frequencies and that these need to be replaced before broadband will work.

Oh, I'm a gooner too...
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on June 09, 2004, 05:49:18 pm
god help us - this used to be a Spurs village.  We've been overrun...
Title: Re: Village broadband and high-speed optic fibre
Post by: shads on June 09, 2004, 05:51:33 pm
just like the spurs team ;Dor is it run over ;)
Title: Re: Village broadband and high-speed optic fibre
Post by: Spurs fan on June 09, 2004, 06:01:20 pm
Thanks Sas...................

I have the 'usual' microfilters on all of the phone sockets, and they seem to cut out the annoying Indian music we had before we got the old filters. I guess they are enough, unless you would recommend the BT fitted ones too?

Shad, I think you must be a bit worried about what Spurs will do next season with a good manager. I don't worry, I know Arsenal are better. I just hope Spurs improve!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 09, 2004, 06:58:46 pm
The RF filters and the microfilters are NOT the same thing.

The RF filter is installed on the incoming BT line before the master socket. It's purpose is to filter out any RF interference from radio transmissions. It passes the phone AND broadband signals to the master socket.

The microfilters on the other hand, are used to split the incoming signal into the telephone and ADSL components, the ADSL signal being a high frequency sometimes audible as a high pitched whine.

You must have microfilters for ADSL to work.

However the RF filter will only have been fitted if there was a problem with radio transmissions being audible and should have no effect on broadband. However, as I said earlier, old RF filters fitted long ago may not be broadband compatible as they may filter out the ADSL signal as well as the radio interference.
Title: Re: Village broadband and high-speed optic fibre
Post by: Spurs fan on June 09, 2004, 07:53:14 pm
Thank you very much for taking the time to explain that Sasquartch. I guess as we don't seem to have a problem, I'll stick with the microfilters, but it's good to know that there is something else we could try if we develop a problem. I hadn't heard of anyone having filters before the master socket.
:)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 09, 2004, 08:08:28 pm
Just to clarify the RF filters are BT property and are not fitted by the customer. The microfilters are though.
Title: Re: Village broadband and high-speed optic fibre
Post by: Birch on June 10, 2004, 07:38:59 pm
Cut out the middle man (BT) is what I say!!

I've got NTL cable and no BT connection.  Now it's not overly cheap and I don't think it's overly fast, but generally it's a reliable service and you can get 1Mb and no interferance.  Well at you can in WG.

Birch
Title: Re: Village broadband and high-speed optic fibre
Post by: Spurs fan on June 10, 2004, 07:44:26 pm
Unfortunately with a lot of the roads being private here, we can't have cable. They had to have everyone's agreement to dig up the pavement to lay the cables, and didn't get it.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 10, 2004, 08:39:17 pm
If you can get cable fine - but not available in BP.

Also NTL have truly dire customer service, whatever people say about BT it's generally easy to speak to someone about any problems you have.

I think cable can be cheaper but only if you want to take out a TV and phone package with internet access.
Title: Re: Village broadband and high-speed optic fibre
Post by: Birch on June 11, 2004, 01:04:06 pm
I have heard that some people have had problems with NTL, but I've had no problems at all.  They've been v. helpful.  I phoned once about a problem with my TV reception and a couple of hours later a man came round to fix it!!  Now with BT, I'd still be trying to phone and get past the automated answering machine.

Ah, so living in BP has it's drawbacks.  I can't believe people would stop having cable laid...that so not forward looking.

Well as you guys are demographically financially better off than WG, perhaps receiving your Internet connection via a satellite link would be better.  it would also let your houses blend in better with the surrounding area (ie. the transmitting station  ;)

I read that you can receive 1 and 2Mbps links with a company called AVC broadband for £39 and £58 respectively.

Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on August 18, 2004, 04:08:32 pm
BT have scrapped the ADSL distance limit.

http://news.bbc.co.uk/1/hi/technology/3575964.stm
Title: Re: Village broadband and high-speed optic fibre
Post by: Largey on September 03, 2004, 04:50:07 pm
Is there anyone in the village who has wanted broadband but have not been able to have it supplied?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on September 03, 2004, 06:52:06 pm
One of my neighbours in Peplins Close still cannot get it, apparently due to line quality.

Possibly this will change soon as the distance limit is being increased.
Title: Re: Village broadband and high-speed optic fibre
Post by: Largey on September 03, 2004, 07:07:01 pm
Thanks Sasq!!!
Hopefully things will improve but the line quality at the end of the day could be down to bad copper I guess.
We have been working with Nildram lately and they have been helpful in getting people on. If your neighbour has internet connection already they can mail us and we'll see if we can help.
Once the whole village is on at least 512k then maybe we can play with some interesting stuff.
Paul
Title: Re: Village broadband and high-speed optic fibre
Post by: rex on October 25, 2004, 02:22:14 pm
Hi guys

I found this thread by searching on Google for exactly this issue (I hope you don't mind me crashing in on you...?!?)

Can you tell me how the ADT question was resolved? Do they have an alarm system that proves happily compatible with ADSL?

Would be hugely grateful for any feedback on your experience. Thanks ever so.

Richard
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 25, 2004, 03:06:32 pm
You would need to check with ADT or whoever the alarm provider is.

As has been stated before, there are different systems, the ones which use a dial up connection should be fine, ones that use a continuous carrier (Redcare I believe) are not.
Title: Re: Village broadband and high-speed optic fibre
Post by: rex on October 25, 2004, 03:20:12 pm
Cheers for the reply.

Richard
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on October 28, 2004, 12:39:20 am
Hi,

I've just ordered broadband [HURRAH!!!] but I'm a little confused as to what extra security I need.  I have fully updated McAfee Virus thingy, but no 'personal firewall plus' or 'privacy service'.  With Broadband I have heard that I need a firewall - is this correct or do I need something else?  Any good product recommendations from anyone?

Thanks a lot,
Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: supersonic on October 28, 2004, 01:04:51 am
Aidan, at the recommendation of the IT guru at my office I and other members of my family all use Zone Alarm which can be downloaded free at http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?lid=staticcomp_za though for added security I've also now supplemented it by upgrading my Norton AntiVirus to Norton Internet Security, which includes the Norton Firewall. I run both of them at the same time with no problem at all.

I have to say that I prefer Zone Alarms because if it's not certain what to do it asks if a program should be allowed to connect to the internet or denied permission to connect, and asks if you want to allow the that answer always or only that once, whereas almost every time Norton seems to just give a message saying "rules have automatically been created for the Norton Internet Firewall".


supersonic
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on October 28, 2004, 01:36:59 am
thanks Supersonic, I'll check it out.

Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 28, 2004, 11:13:34 am
I have a firewall on my Belkin ADSL modem wireless router. I also have a firewall active through Norton Internet Security. Can any of our technology experts say whether both are needed? The reason I use both is that, as Supersonic writes above, the Norton updates its firewall settings regularly, whereas the firewall settings for the Belkin have not been updated since I bought it a year ago.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on October 28, 2004, 12:24:28 pm
Your ADSL firewall won't stop outgoing data, so should a worm or spy ware get onto your PC it won't stop them communicating out.

Also, multiple firewalls give layers of security. Should a vulnerability be found in one firewall, the next should keep you safe. I have three Firewalls at home.

But don’t assume you only need a firewall after you get broadband. A firewall is every bit as important as a virus scanner. A modem connection is not safer than broadband just because it’s not “always on.” You PC can be compromised in seconds.
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on October 28, 2004, 01:48:50 pm
Thanks All, most helpful
Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 28, 2004, 03:38:59 pm
If you have Windows XP with service pack 2 installed (and you'll need broadband to download it because of its size) you'll get a pretty good firewall built in to Windows XP.

For most people this will be adequate and probably a lot more stable than seperate products.

There's nothing wrong with having a personal (ie software) firewall running in conjunction with a hardware devive but I would NOT recommend more than one software firewall. Either use XP's excellent built in firewall (well at least it's excellent with SP2) or ZoneAlarm, but not both.

Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on October 28, 2004, 03:46:58 pm
Thanks, so I can use XPs firewall once I download the new service pack, and then I won't need to buy McAfee's firewall plus.  

Super - I think what I have discovered is that there are many different ways to do this!!

Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: Mary_Morgan on October 28, 2004, 04:10:30 pm
Aidan

As you know I am totally non-technical.  However, I had heard that there could be problems with Service Pack 2.

Someone technical may be able to tell you what the problems might be.

Mary
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 28, 2004, 05:11:57 pm
Mary

I support hundreds of PCs of various specs and must have updated at least 50 PCs with SP2 and have had no problems whatsoever.

The only occasional issue I've seen is that a few websites use a pop up window for logging in, and SP2 by default will block pop-ups. But it still tells you what has been blocked so its not difficult to see what's happened.

Unless you have any unusual applications I'd go ahead.

In fact, many of the problems reported concern personal firewalls which you will no longer require.

In my opinion the increased (though not foolproof!) security in SP2 makes it well worth installing especially for non-technical users.

Hope that helps.
Title: Re: Village broadband and high-speed optic fibre
Post by: supersonic on October 29, 2004, 12:34:36 am
Hi Aiden, a quick reminder that whichever Firewall you install, like a Virus Checker it's only going to be as good as it's last update, so remember to keep the automatic update feature(s) turned on.

Also, another recomendation from our office IT guru is https://grc.com/x/ne.dll?bh0bkyd2 Once you've installed your firewall you can do a stealth check to ensure that your ports are fully hidden.

Good luck - and enjoy being broadly banded!


supersonic
Title: Re: Village broadband and high-speed optic fibre
Post by: Jane B on December 07, 2004, 11:08:53 am
I live in Warrengate Road & am having extreme difficulty installing Broadband. After 3 weeks of being 'active', 2 modems & countless telephone calls to BT I still cannot gain access  >:(. Error 680 - no dial tone. I am in an area that has only just been able to receive broadband so I am assuming that this may be teething problems. I just wondered if there is anyone else in the Water End are that can actually receive broadband?

Thanks

Jane
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 07, 2004, 02:14:19 pm
It sounds like the PC is having trouble with its setup rather than any problem with broadband itself.
It sounds like you're using a USB modem which may not be set up correctly or you haven't got filters installed correctly.
Personally I'd always recommend a hardware router such as the Netgear DG834G (Amazon £79.99) and dispense with the USB device for reasons discussed earlier in the thread.
If you cannot fix it send me a private message and I'll try and assist further

SQ
Title: Re: Village broadband and high-speed optic fibre
Post by: flw67 on December 07, 2004, 02:53:27 pm
Jane, we also had that error message, we are in Peplins Close and after numerous calls to BT and the engineer coming out, it has been said that we cannot have broadband, even thought we should be able to and are well within the distance from the exchange.  The problem is our cable that runs from our road to the box on Moffats or Brookmans Avenue (not sure which) is just not good enought to support broadband, so although you live in an area that should now be able to get it does not necessarily mean you will.  Its very frustrating because peolpe just a few hundred meters from us in Peplins Way have it.  Maybe this is not your problem but get BT round to check first.

Title: Re: Village broadband and high-speed optic fibre
Post by: Jane B on December 07, 2004, 03:06:47 pm
Thanks for that, I'll mention that to BT (if I can ever get through)! - its made me think I may not going mad after all!  :)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 07, 2004, 09:42:49 pm
Rather than get BT round again you could try the following :

Try the modem on another PC, perhaps a borrowed laptop.

Try the modem through a powered USB hub. USB modems tend to draw a lot of power and many unpowered modems draw too much current from some computers. A suprisingly common problem I have seen myself.

Try a modem / router that is powered and connects to the PC through an ethernet connection rather than the USB port

Disconnect the front of the BT master socket and plug your splitter directly into the line - this will elimnate any problems with your internal phone wiring.

Let me know what make of modem (Voyager is common with BT broadband)

What lights are on on the modem ?

Any other information ? eg has it ever worked, is it intermittent, does the green light come on ?

Error 680 basically means that the modem has not synchronised with the exchange end rather than anything to do with dial tones.

SQ
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on December 08, 2004, 12:25:39 am
It might also be worth checking the filter - not the micro filter supplied with the modem, but you may have one on your line just where it enters the house, before the line gets to the telephone box.

It appears (i don't know, I've only been living in BP 5 years!) that about 20-30 years ago, BT put filters on a lot of the lines in the village to deal with the noise from the radio mast at the top of Pine Grove. It also appears that these filters block the broadband signal from properly getting through. This has been the problem with installations I have done in Bradmore Green, Bluebridge Road, Moffats Lane, Georges Wood Road and Shrublands, so might well be the case with you as well!

The solution has been for BT to come out and fit an upgraded version of this filter on the line instead.

James
Title: Re: Village broadband and high-speed optic fibre
Post by: flw67 on December 08, 2004, 09:17:25 pm
Jane
if after all this it does turn out to be BT's line and you have been ringing their premium rate helpline , if you chase BT they will refund you
Title: Re: Village broadband and high-speed optic fibre
Post by: Jane B on December 10, 2004, 10:09:33 am
Thanks everyone for your response. I knew I could rely on this website for help! Alot better than the BT support (& alot quicker!!) Latest update - BT Engineer coming round on Saturday as they now think that I am unable to receive broadband  ??? (sorry kids - not my fault this time!) I could be out of their range, even thought I received an email saying I could receive it - who knows - watch this space........ & once again, thanks for all your help with this.


Jane
Title: Re: Village broadband and high-speed optic fibre
Post by: Largey on December 10, 2004, 11:26:54 am
Jane,
Broadband where you are is def. possible. Those of us along Swanland have broadband so they shouldn't give you that excuse.

Keep putting the pressure on them as sometimes they can swop lines to find a more suitable bit of wire !!

Paul
Title: Re: Village broadband and high-speed optic fibre
Post by: Jane B on December 11, 2004, 08:41:45 pm
Hurrah - the engineer turned up and after alot of 'line searching' I now have broadband! at last! thanks for all your replies & your help - i was worried it was getting a bit techinical but at least I knew all the right questions to ask. Hope you're able to get it soon flw67. Thanks again! :)
Title: Re: Village broadband and high-speed optic fibre
Post by: strata on February 10, 2005, 07:43:38 pm
It looks like BT is upgrading all customers to "the fastest their line can handle or 2Mb"!  :D ;D :)

http://news.bbc.co.uk/1/hi/technology/4252663.stm

http://www.bt.com/broadband/2mb/faq.html

Wonder what the speed will be in Brookmans Park!
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on February 10, 2005, 08:15:16 pm
Sam Knows (http://www.samknows.com/broadband/) will tell you if you can get ADSL and at what speed. Last time I checked I could get 1Mb (which I have) but not 2Mb.  

When ADSL started the limit on the speed and who could get it was more a practical one imposed by BT than a physical one. Last year they changed these limits to allow more people onto ADSL and at higher speeds. They may change the rules again, so we may get 2Mb yet.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on November 22, 2005, 10:14:13 pm
Found this site which can calculate the theoretical maximum speed your line will support (click here). (http://212.23.23.177/calc.htm) Mine goes up to 3meg :)

I have heard that BT is installing equipment that will allow each line to run run at its maximum theoretical speed, so this might be interesting.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 23, 2005, 09:43:08 am
According to this site my line is still only capable of 512k. My noise margin is still only 6dB so I guess that's the reason why.

Note that this site doesn't test your line, just makes a calculation based on line attenuation and noise margin which your router gives.
Title: Re: Village broadband and high-speed optic fibre
Post by: Jane B on February 20, 2006, 09:09:16 am
Hi
Does anybody in Hawkshead Lane have BT Broadband? Or if not how do you connect? Once again Im at my wits end with BT  >:(& would just like to know if anyone else can get connected. I'm not particularly great with technical stuff but I would like to be connected for my kids sake! We're at the bottom end down the hill.
Any help/advice would be appreciated.
Thanks
Jane
Title: Re: Village broadband and high-speed optic fibre
Post by: Mallow on February 20, 2006, 11:58:23 am
We have tried and failed to get broadband in Hawkshead Lane.  We were originally told we could have it but it turned out that the route from us to the exchange is too long.  This all happened back end of last summer and I am sure at one point someone told my son that BT were going to do something about it this Spring.

I suppose it is possible that some properties are closer than we are enabling it. 

Maybe John at the RVC could advise.  I can't believe they are on dial up?

Regards.
Title: Re: Village broadband and high-speed optic fibre
Post by: Jane B on February 20, 2006, 12:01:25 pm
Thanks for the reply Mallow
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 20, 2006, 01:11:44 pm
It would be likely that the RVC would have it's own wide area network using leased lines rather than ADSL which is essentially a 'home-user' technology, therefore it would probably be irrelevant whether RVC used dial up or not.

It might be worth bearing in mind that there are other suppliers of broadband other than BT. For example, Bulldog (Cable and Wireless) might be able to offer something as they can take over the line between you and the exchange (LLU or local loop unbundling if you're interested). Not sure if Bulldog can offer anything in this area though. It is true that the majority of broadband suppliers re-sell BT broadband.

Satellite is another alternative although this is expensive - perhaps you and some neighbours could share it, I share my ADSL connection with my neighbour, it isn't difficult to do with cheap and readily available equipment.
Title: Re: Village broadband and high-speed optic fibre
Post by: supersonic on February 20, 2006, 08:18:41 pm
Hi Jane  B,

According to a BBC News story dated 18th August 2004 ".... BT said it was scrapping exchange distance limits." and "From 6 September, anyone living more than 6km from an ADSL (Asynchronous Digital Subscriber Line) exchange will be able to get a 512Kbps connection."

Full story here: http://news.bbc.co.uk/1/hi/technology/3575964.stm

If it were me I'd go bug BT again!

Good luck,
supersonic
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 20, 2006, 09:50:45 pm
Whilst BT may have scrapped absolute distance limits, this is not the only limitation.

Line quality ie noise and attenuation and other parameters have an effect and may mean that some lines, even though they may be within the distance limit, may not support ADSL.

Hence the suggestion earlier, that BT may be replacing or upgrading lines at some point in the future.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 20, 2006, 10:17:39 pm
Has anyone noticed their connection slowing down over the weekends recently? Mine was really sluggish yesterday. The same thing happened a few Sundays ago. I live on Moffats.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 20, 2006, 10:30:02 pm
Just to let people know, I have just merged six existing ADSL threads in order to keep similar discussions together.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 21, 2006, 09:49:53 am
Dave

Unfortunately as broadband becomes ever more popular, sluggish response at peak times is becoming more common.

ADSL is marketed as a 'cheap' form of internet access, generally with no guarantees of service quality or availability. One characteristic of ADSL is contention. This means that whilst you may have a 1Mb connection this is shared with a number of other lines. Generally this is 50:1, ie for every 50 users there will be 1Mb of 'real' bandwidth to the internet. The assumption is that as not everyone is downloading simultaneously, most of the time you will get acceptable throughput. More expensive ADSL packages, often targeted at businesses will have a lower contention of perhaps 20:1 or 10:1.

A few years ago when a lot of the initial investment was made in ADSL equipment at the exchanges, there were relatively few users, and consequently contention was rarely a problem. However, as more and more people have taken up ADSL, fuelled in part by a big drop in prices, contention has become more of a problem.

As weekends are clearly going to be a popular time for people using their home internet connection, this is going to be increasingly experienced.

It's worth noting that this is also an issue with cable (although not available in BP at present) which although it uses different technology, generally ethernet based, still uses contention to enable a cheap service.

There is not much you can do about this without changing your ISP or package, some ISP's will be better performing than others. There are plenty of stats available eg www.adslguide.org.uk.

It's also worth mentioning that ISPs are increasingly using 'traffic shaping' especially at peak times. This means that certain types of traffic will be throttled, so for example, web traffic may be unrestricted, but peer-to-peer music downloads may be heavily restricted. This is an attempt to reduce the problems of contention for time sensitive traffic.

So whilst this doesn't help you as such, hopefully it explains why your service may have deteriotated.


Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 21, 2006, 10:00:45 am
Hi Paul,

Thanks for that. I have BT Business 1000, which is a 20:1 contention rate. I only use it for email, reading news online and updating brooky dot com.  :)  Mind you, I have four computers working off it and sometimes there are three of us online at the same time. (Sad or what)

I tried shopping around once and almost signed up with another package only to realise there were extra costs (and downtime) in changing my line etc.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 21, 2006, 10:58:23 am
I've not had much experience with BT Business Broadband but you'd have thought it would be pretty quiet and uncontended at weekends - unless of course you're actually just lumped in with all the home users but at less contention.

Title: Re: Village broadband and high-speed optic fibre
Post by: Abbot on February 23, 2006, 04:56:29 pm
If you are on a 1Mb connection would you be on a different Contention set to a 500 Kb connection, or would it be in effect 25:1.

Is the Contention ratio related to individual ISP, or BT wholesale.

I presume the contention ratio starts at the local exchange (Potters Bar) so are there any ISP's in the local exchange??

I am sure someone might be able to explain it all in 300 words.



Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 23, 2006, 05:03:36 pm
When I signed up for BT Business 500 it was with a contention ratio of 20:1, when I upgraded to 1000 they said it was still 20:1. I asked once why I am paying £29.99 a month when pals are paying half that. They said you get better kit at the  exchange, a better contention ration (as opposed to 50:1) and your line gets priority attention (with other business customers who depend on the link for work, and therefore pay more) when things break down. So, I don't think the contention ratio is directly related to the speed of your connection, but rather to the cost of your monthly package.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on February 24, 2006, 04:59:19 pm
Someone mentioned somewhere about broadband via satelite - can anyone let me know the advantages and disadvantages of that?

cheers,
Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 24, 2006, 05:14:15 pm
Generally broadband via satellite is expensive compared to ADSL.

I think there are two main types, the cheaper is only one way, ie data comes down from the satellite but upstream data is handled through a normal modem and a phone line. The more advanced version is two way but this is expensive.

Also, because the data has to travel so far, latency can be a problem for time sensitive data, eg voice or video.

Look at http://www.bentleytelecom.co.uk/ for an example, they advertise a service 'from £75/month'.


The only advantage really is that it can be the only form of broadband available in some isolated spots
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 03, 2006, 10:11:06 pm
The Guardian is reporting good news for BT customers who are prepared to sign up with BT Broadband for another year. We are in line for upgrades up to 8MB, depending on age of kit at the exchange and distance. Click here for more information (http://business.guardian.co.uk/story/0,,1722296,00.html).

David
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 04, 2006, 09:15:36 am
In Peplins Way I'm still unable to get any more than 512k - although other people close by have apparantly got 1M lines in some cases.

Does anyone in BP get better than 1M ?

I think that because of the distance to the Potters Bar exchange we will always be at the lower end of broadband speeds until such time that equipment is installed closer to the village.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 06, 2006, 12:55:46 pm
Another report about broadband speeds increasing....

http://news.bbc.co.uk/1/hi/technology/4773880.stm
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on April 01, 2006, 10:11:46 pm
This weekend BT is rolling out ADSL Max. With this service you won’t have your line’s speed banded (e.g. 512Kb, 1mb, 2Mb etc). Instead the line can operate at the higest speed it can reach, depending upon its quality – e.g. line attenuation etc. For example my should will increase from 1Mb to a little over 3Mb. The good news is that the exchange in Potters Bar has ADSL Max. I’m not sure if all the lines come via there, but you can check your phone here (http://www.samknows.com/broadband/checker2.php)

You may need to ask your ISP to upgrade you and they may charge you for the service. If they do you should look at changing ISP to one who charges just on data download.
Title: Re: Village broadband and high-speed optic fibre
Post by: Bada Bing on April 02, 2006, 09:24:17 pm
Hi John,

This sounds very interesting... I have been having an ongoing battle with BT to upgrade me to 1MB, they say I am too far from Potters Bar for an upgrade from 512K but they will offer me a new line (down the same wire) at 1MB - Crazy.

Do you know if all BT customers will get this automatically, or, do you have to request/subscribe to it. Any info would be great. Thanks.
Title: Re: Village broadband and high-speed optic fibre
Post by: Sherlock on April 15, 2006, 03:35:52 pm
I live in Westland drive and have been unable to access broadband since i moved here 5 years ago

Does everyone else have this problem Any suggestions??

Title: Re: Village broadband and high-speed optic fibre
Post by: sarg3 on April 15, 2006, 06:41:50 pm
im in oaklands ave,, and use demon, 1.1 connection. Give them a try
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on April 15, 2006, 06:46:29 pm
I've merged this thread with an existing thread about local broadband connectivity.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: Sherlock on April 16, 2006, 07:52:07 am
I have spoken to a few of the neighbour here in Wesland and they are having the same problems as me

Someone has mention the introduction of WIMAX apparently this is a radio link so no need for telephone wires Does any one have more info on this???
Title: Re: Village broadband and high-speed optic fibre
Post by: MikeL on April 20, 2006, 02:22:21 pm
I live in The Gardens and upgraded my broadband from .5Kbs (which we have had for about 4 years) to "up to 8Mbs" yesterday, am now getting an indicated 1.9Mbs (using Zen). I find it hard to believe that it isn't possible to get broadband of some sort in Westlands.
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on May 08, 2006, 11:18:42 pm
Anyone know why as I turned on my computer my broadband connected without me doing anything.  I've run McAfee virus scan and it came back clear.

Is is Windows looking for updates?  Or something more sinister?

Thanks,
Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on May 09, 2006, 06:51:32 am
Hi Aidan,

My ADSL wireless modem router is set up to start and connect when the computer boots up. Mine is a Belkin and there is a user interface where you can disconnect if you don't want to be online. I don't think it's a problem or anything sinister, I think it's normal.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on May 09, 2006, 11:43:22 am
This doesn't sound like anything out of the ordinary, as Dave has commented it could simply be something looking for an update.

There are lots of applications that look for updates over the internet, even something as unlikely as the Microsoft Intellipoint mouse driver has been known to try and make internet connections looking for updates.
Title: Re: Village broadband and high-speed optic fibre
Post by: Swan on May 09, 2006, 01:48:13 pm
If you are running a firewall (pls don't say you are relying on the built in XP one) it should indicate to you in the activity log which application is trying to connect.
Title: Re: Village broadband and high-speed optic fibre
Post by: Govvy on August 07, 2006, 03:57:33 pm
im in oaklands ave,, and use demon, 1.1 connection. Give them a try

I am on Demon also, the 2MBit service and my connection also says 1.1MBit. I have signed up for the Sky 16MBit package, but haven't had any responce from that yet.

When we had our adsl installed the BT guy was like "WoW" because our primary phone socket had some peice he had never seen before in it. He also told me, when he checked the connection after he fixed it, he showed me his tests that we could have a maximum of 220MBit or something, which I wasn't sure of. But then I could of been confused.
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob Horrocks on September 25, 2006, 11:51:38 am
I live on Swanley Bar Lane.  A noise filter was fitted to my incoming phone line several years ago because of interference from the nearby Brookmans Park Radio Transmitting Station.  I have just tried to go onto Broadband without success.  A computer engineer advises me that this is common in this area.  He says the remedy is for BT to change the noise filter to one which is ADSL compliant.

Has anyone else had this experience?  If so, what was the outcome?  This engineer says the ISP is the renter of the broadband half of the phone line so the ISP has to instruct BT.  However my ISP says I must instruct BT.  Very frustrating.  Having failed to speak to a human at BT I am now going to try their website to try and get action.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on September 25, 2006, 12:21:22 pm
Bob

I have had lots of cases of this - I've got two or three neighbours up and running on broadband just by removing the filter.

It's easy enough to remove the filter yourself although strictly speaking this isn't allowed as it is BT property.

You can get a BT filter to remove the radio interference (I got mine from the BP transmitting station who were very helpful) - fit this between the phone and the ADSL microfilter. In some cases the microfilter is sufficient to remove the radio interference anyway.

If you need any help let me know !
Title: Re: Village broadband and high-speed optic fibre
Post by: Peter Hastings on September 26, 2006, 06:22:59 pm
We are setting up a new office in Station Road Welham Green and foolishly went with BT line and broadband. After several attempts they got the broadband up and running but after 3 attempts they cannot also filter the radio which comes through loud and clear. Having another go tomorrow so wish us luck. I remember when i was small BT or the GPO as it was then was a byeword for efficiency and competence.
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob Horrocks on September 27, 2006, 12:41:47 pm
Being a bit older than Peter by 20+ years, I recall that when I bought my first house circa 1970 it had a shared phone line because there were insufficient lines for the demand.  If you wanted a new line you had to wait ages to get one.

Sasquartch (where did that name come from???) has given me a suggestion for which many thanks.  I will take up and see what happens.
Title: Re: Village broadband and high-speed optic fibre
Post by: Greybeard on December 31, 2006, 02:23:01 pm
All was well with my little old green Speedtouch 330 modem connecting to ADSL until a couple of weeks ago, when it started dropping more. I'd be surprised if that's because I've changed to a new laptop (it's fine most of the time, so I don't think I've fouled up the setup).

Has anyone else local been having more ADSL problems lately? (As I type this, my line's just dropped again.)

Also if I may, a question for the technically inclined. I want to set up a wireless network. The livebox which Orange sent me just won't connect to ADSL. Nor will the Belkin I bought to try out.  Belkin's help desk suggests there may be too much noise on the line, which makes me think of our local conditions again.

(I'm still slightly puzzled why the old modem seems better able to connect than the two new ones.)

Any thoughts would be gratefully received.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 02, 2007, 09:28:56 am
My Plusnet ADSL connection has been fine although this is at 512k.

There are many reasons why ADSL can drop out, including dodgy modems, dodgy microfilters and problems with other equipment connected to the phone line.

Your ISP may also be a problem, it is possible to log onto the BT test system to check your connection if you suspect this.

Also, have you requested a speed upgrade for your line from your ISP ? The new method used (ADSL Max ????) is to increase the speed of the line until it fails and then back off the speed a little until a stable connection is achieved. The maximum speed may vary at different times of the day and this process is carried out for some time until the ADSL equipment has determined the best stable performance available on your particular phone line. Therefore, if this process is being carried out it is normal for your connection to drop out for a week or so. May be worth checking with your ISP. The fault should go away once the new speed has been finalised.

The Speedtouch 330 is a USB modem which is a 'cheap and cheerful' type normally given away by the ISP. The PC is controlling this so a PC problem can potentially cause problems. A far better and much more secure and robust solution is a modem router such as the excellent Netgear DG834G/GT or similar. The router maintains the ADSL connection and does not rely on USB and drivers in the PC. As a wireless router this would meet your requirements for wireless too.

I would steer clear of Belkin products as these seem to cause many wireless problems, I recently spent hours trying unsucessfully trying to get a XBox 360 connected wirelessly using WPA encryption without success. I have had great success with Netgear products and would recommend them, although there are many other makes available.
Title: Re: Village broadband and high-speed optic fibre
Post by: Greybeard on January 07, 2007, 10:03:00 pm
Thanks for that detailed answer - much appreciated :)

The connection seems to have stabilised (so your guess may have been right), and Orange Livebox seems to be doing its stuff now, after their helpdesk changed a lot of my settings.

Many thanks.
Title: Re: Village broadband and high-speed optic fibre
Post by: Bobb on March 25, 2007, 05:16:45 pm
We get dreadful problems with our line dropping all the time, BT won't do anything about it as we use a different provider and they just blame the equipment, though we are convinced it is the line that keeps dropping.  We were told by our ISP provider that we can not get more than 1mb in Brookmans Park as we are so far from the exchange.
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on March 25, 2007, 08:36:12 pm
Where abouts in Brookmans Park are you? I get around 1.8mb in Station Close near the village centre....

James
Title: Re: Village broadband and high-speed optic fibre
Post by: Mr Green on March 25, 2007, 10:55:21 pm
I have never had a problem with my connection. I use www.speedtest.net to check my internet connection speed.

You will probably find that you will get a faster connection during the earlier hours of the day than later on.

For the record my connection will typically range from 1.5mb at worst but normally sits between 2mb and 3mb. My fastest yet was 3.836mb.


Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 26, 2007, 11:25:15 am
It depends on where you live, some roads have had telephone cables replaced (eg Bradmore Way), yet other nearby streets still have the original 1950s aluminium cable which means 0.5-1Mb speeds at best.

Not much you can do about the quality of the line as BT don't guarantee ADSL performance, however if the line is at all crackly, ie has voice quality issues, BT will normally look at it, any problems with voice will normally cause problems for ADSL too.

The important thing to do is to check it is not your modem (if its a USB type best place for this is in the bin, get an ethernet router) or your internal phone wiring and/or filters. Always a good idea to disconnect the house wiring from the master socket and test with the router / modem plugged directly into the master socket. Only then can you really say whether it's a BT issue or not.

Title: Re: Village broadband and high-speed optic fibre
Post by: Toffeeman on March 27, 2007, 10:14:46 am
tvm for that -am glad to have my fears confirmed in one sense. BT told us that we are "so far from exchange that we can't have more than 750 speed", which is proving right. We also find connecting takes more than one try, & having a few laptops doesn't help.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 27, 2007, 10:33:06 am
Quote
connecting takes more than one try, & having a few laptops doesn't help

You must be using a USB modem - you will definitely benefit from a proper modem/router. Not only more reliable but inherently safer too.
Title: Re: Village broadband and high-speed optic fibre
Post by: antondegreat on August 05, 2007, 01:14:42 pm
i get drop offs frequently during peak hours

ive had bt come and install a radio filter (2years ago now probably) and i can still here voices down our phone line

upgrade the exchange sort our phonelines out ffs, why should we suffer for the radio mast, good money is paid for the internet and phone services. some serious issues need to be resolved by these companies...

(slightly edited by moderator)

Title: Re: Village broadband and high-speed optic fibre
Post by: shevans on August 05, 2007, 05:13:09 pm
The SpeedTouch USB modems are very tolerant of long lines / noise / poor connections and filters. Nearly all BT engineers (working on your fault) will carry a Speedtouch of some description for testing with their laptop.

Trying the master BT socket, will all other telephones and telephone devices (modems/fax/sky) removed may help, as does trying another filter.  Also if you have  modern master BT socket the front lower panel can be unscrewed, which disconnects all the extensions. You then plug the ADSL filter into the exposed telephone socket. If this then gives you a good connecetion you know that the fault is internal. Warning not held liable if you manage to destroy your incoming line...

In cases like yours BT will normally fit an improved filtered master socket, which only provides as ADSL connection at the master socket.

Whilst USB ADSL modems are usually best avoided, in your case its the only device that will communicate back to the exchange. An all-in-one modem/firewall/router/wireless access point is great once you have a good connection.


Title: Re: Village broadband and high-speed optic fibre
Post by: Clean Up Kid on August 05, 2007, 09:14:39 pm
Bt fobbed us off for a long time for being too far from the exchange etc. We finally managed to get an engineer to visit us by ringing bt sales(?) - who after checking the master socket, decided the master socket was in the wrong location (comes into the house upstairs). It was relocated downstairs and surprise, surprise problem solved! Not only do we have faster internet speed but we have never experienced the frequent dropping off we used to get.
It wasn't easy getting bt to send an engineer - a month of phone calls to their technical help and finally via sales we escalated the problem up to the chairmans office, but it was finally resolved along with 3 months free for our inconvenience.
Oh, and the other problem...bt and bt broadband are two separate companies...we wrongly assumed that by using bt (due to proximity of transmitting masts etc) we would be looked after. Bt broadband are no different to any other internet provider.
The master socket that was fitted, incidentally, was one with an improved  filter - may have helped.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on August 06, 2007, 09:33:54 am
ive had bt come and install a radio filter (2yeiars ago now probably) and i can still here voices down our phone line

Isn't that the point?
Title: Re: Village broadband and high-speed optic fibre
Post by: speerchucker on October 03, 2007, 01:46:57 pm
Adding to previous discussions on this topic (late as always).  Having recently got completely fed up with having no decent up-time on my aol broadband and constantly being told it was a BT problem, I decided to move to BT Broadband and give them all of the problems to sort out. 

True to their word, they fitted a nice home hub and gave me internet connectivity (Hooray!!).  However, now we have had it for a couple of weeks we seem to get intermittent connectivity again - it seems to go to sleep! 

The only way to wake it up seems to be to use the phone.  However, it can go down every 5 minutes or so making it very frustrating.  Anyone managed to overcome this?  Am I unique?  Help?
Title: Re: Village broadband and high-speed optic fibre
Post by: sherlock1a on October 03, 2007, 03:35:46 pm
I suggest you contact the local 'A1 PC Doctor', I know he has solved many PC/connectivity problems, and in my experience he is first rate. He is not expensive.
Contact him on: 07976 386 271
Good luck!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 03, 2007, 04:00:46 pm
If the problem was evident with AOL and BT Broadband it seems very likely it's a problem with the line.

Why not just report the fault to BT and let them sort it out - there shouldn't be any need to pay for a third party at this stage.
Title: Re: Village broadband and high-speed optic fibre
Post by: speerchucker on October 08, 2007, 05:34:43 pm
Thanks.  Tried getting BT to look at it and they simply get it to run once while they are there, charge you because they could access broadband after a number of tries therefore 'it couldn't be the line' and then run like heck.  PC maintenance guy (not A1 but also well recommended) concluded that it must be a line issue. 

All very frustrating but what can you do?

I am resigned to frustration I think but thanks for the suggestions

The Chucker
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 10, 2008, 05:07:20 pm
What speeds are people seeing in the village ?

I was originally on a 512Mb connection, I've just upgraded to an 'up-to-8M' service (same ISP, Plusnet) and my modem is now indicating 2848k down and 448k up. This is the first day since the upgrade and I know the line has to 'learn' the maximum speed it can support over a 10 day period - however would be interested to hear what others are getting.

I'm in Peplins Way which I believe is one of the roads furthest away from the exchange.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on January 10, 2008, 05:11:52 pm
Hi sasquartch,

I recently had mine upgraded from 1m to a possible 8m. However, I am told that we are near the end of the line, so the speeds won't reach 8m (village end of Moffats).

I use the Speed Test site (http://www.speedtest.net/) to check and the speed fluctuates during the day (I work from home a lot).

Just tested it at 1710 and the download speed was 3324 kbps and the upload speed was 360 kbps. I am with BT Business.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: Dem on January 12, 2008, 05:50:04 pm
This might be a really silly question ( ;D), but.............................

As some of you now know, I will be moving into a house in Hawkshead lane, which currently does not have the phone connected (so, no existing phone number I can check).  I'm hoping that broadband service is no problem with the existing phone lines along the road?

Thanks!

Dem.
Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on January 12, 2008, 08:21:41 pm
Hello David

I didn't know you could test your speed.  Mine comes out at 522 and 243.  I'm on broadband with Tiscali in Welham Green.  Any ideas why mine is so much slower than yours?
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on January 12, 2008, 08:29:01 pm
Hi chicken legs,

Perhaps you are further from the exchange. Our BT exchange is Potters Bar, not sure where yours is. 522 isn't a good reading. I'd phone your ISP and have a chat with them.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 13, 2008, 12:11:53 am
I've just tested using www.speedtest.net and got 1488 down 373 up - which seems pretty good.

Strangely I don''t get near these results when using the speed test that my ISP (Plusnet) provides, the best I've got is 918 down (no test for up)

The reason I got upgraded was to use BBC iPlayer which does now seem usable from the couple of programs I've now watched.

One thing's for sure though, these so called 'up-to-8M' speeds are at best misleading....I don't know anyone who has even acheived even half that, and in a village like ours some way from the exchange it seems more like a quarter. Business packages may be better though.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on January 13, 2008, 06:51:16 am
Hi sasquartch, check it at different times during the day. A lot depends on how many people are online. I just got 3500 down and 360 up at 0645.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on January 13, 2008, 08:05:03 am
This might be a really silly question ( ;D), but.............................

As some of you now know, I will be moving into a house in Hawkshead lane, which currently does not have the phone connected (so, no existing phone number I can check).  I'm hoping that broadband service is no problem with the existing phone lines along the road?

Not a silly question at all.

The short answer is that you should be able to check the service via Sam Knows (http://www.samknows.com/broadband/sdchecker.php), although it may recomend you check with BT if you are near the end of the line.

The phone exchange is at the far end of Billy Lows Lane in Potters Bar, so you will be towards the end of the line. The Line follows the road, but as it stretches down Bluebridge Road and still provides ADSL it should  reach your new house. And because your house is further away from the Bell Bar transmitter you might have fewer problems.
Title: Re: Village broadband and high-speed optic fibre
Post by: Largey on January 13, 2008, 02:38:25 pm
Dem,

We are further along the road from you and have a strong ADSL connection without any real issues. 3mb +
I hope you are looking forward to moving in over this way. It is a nice part of the world. Although we have a busy A1 close by, the countryside and extensive walks coupled with a great deal of privacy when you want it, makes for a nice place to stay.

Regards,

Paul
 
Title: Re: Village broadband and high-speed optic fibre
Post by: Jane B on January 14, 2008, 08:41:18 am
Hi Dem

From what you have said in previous posts it sounds like we are nearly opposite so welcome to the area - like Paul said it really is a lovely place to live - & the neighbours made us very welcome when we moved in.

With regards to Broadband I have to admit though - I did have a few problems when I first set up Broadband due to distances but it now seems to work fine - the speed is 1.4mb which isnt great but just over a year ago it was only .5!

Not being a computer tech I cant give you anymore info I'm afriad but hopefully if you have a new line you may get a stronger signal.

Best of luck & hope the move goes smoothly.  :)

Jane
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob Horrocks on January 14, 2008, 12:36:00 pm
Using John Fraser's suggestion I tried 'Sam Knows' with this result.

'Our line test indicates that you are in a broadband enabled area and your line can support a speed of around 5.0Mb withAOL, Tiscali, Pipex, Orange, BT, Plusnet, Eclipse.  There are some suppliers that should be able to provide faster speeds. These are: Be Unlimited (up to 24Mb), O2 (up to 24Mb), Sky (up to 16Mb)'

I live on Swanley Bar Lane which is about a mile nearer the Potters Bar exchange than Catalina Fields on Hawkshead Lane.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 14, 2008, 01:51:17 pm
The relative distance between Swanley Bar Lane and Catalina Field is only a VERY rough guide as the cables may take a completely different route.

From my investigations when I first tried to get broadband about 3 years ago revealed that Peplins Way is served by cables that come along the A1000, and at some point join Moffats lane then onto the village. Obviously this isn't the route that you'd normally drive if you were going to Potters Bar.

It seems that there are actually very few properties that cannot get ADSL at all, it's just a question of speed.
Title: Re: Village broadband and high-speed optic fibre
Post by: Big Red Daddy on January 14, 2008, 11:17:24 pm
Has anyone else had problems with there broadband service lately. We can't get on line with BT the moment. I'll call Tuesday to check, but was hoping someone might have called already
Thanks
Title: Re: Village broadband and high-speed optic fibre
Post by: Clean Up Kid on January 15, 2008, 12:30:43 pm
Our intermittent service from bt broadband, which we put up with for about 3 years finally came to a head last year when we were off line for about 3 weeks. We skipped past the useless overseas call centre and instead opted for the "sales" option  - bingo, someone who was prepared to listen to our problems and take it further. Bt finally agreed to send out an engineer and all our problems with our broadband service were instantly resolved simply by him transfering the point of entry of the phone line from an upstairs bedroom, to our downstairs study where the computer lives, and sticking on a different filter.
We were fobbed off countless times with distance from exchange/proximity of B Pk transmitters/no. of phone extensions in the house etc etc, but since the engineer visited us we have had no probs and a good fast service(touch wood!). I'm no computer techie or BT expert, but I think the only solution to broadband probs is to INSIST on a engineer visit - not easy, but works.
Oh, and for our troubles, we were reimbursed 3 months service charge, nor charged for the engineer callout.
Good luck....!
Title: Re: Village broadband and high-speed optic fibre
Post by: Big Red Daddy on January 15, 2008, 03:38:04 pm
Thanks for the info, we'll give it a try and let you know how it goes
Title: Re: Village broadband and high-speed optic fibre
Post by: hilarycarlen on January 20, 2008, 12:47:41 am
We recently had a load of on-off problems till BT came and tracked it to the phone cable from the pole to the house - it was completely corroded in places, with the plastic sleeve completely disintegrated, and the wires underneath all rusting - when I saw it, I was amazed we got any phone at all, never mind broadband.  i assume that much of the local phone cabling is the same vintage, so worth getting this checked when you get the engineer in.  We have had no problem at all ever since.
Title: Re: Village broadband and high-speed optic fibre
Post by: JESB on January 21, 2008, 07:30:44 am
We have had loads of problems with connections from 3pm in the afternoon until midnight not being able to access the web at all.  This all transpired after the last power cut we had a couple of weeks ago.  My pC man thinks its the server.  The server thinks its the wireless router and BT don't know! any ideas! Must admit since the power cut we seem to be on a lower voltage at home. Has anyone else noticed it, lights seem dimmer, cooker does not seem to be so hot etc. We are top end of moffats.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 21, 2008, 09:31:04 am
Quote
it was completely corroded in places

A lot of the telephone wiring in BP is aluminium which is prone to this sort of thing.

Apparently in the 1950s when many houses in the area was built (my house in Peplins Way included) there was a worldwide shortage of copper and aluminium was often used as a substitute.
Title: Re: Village broadband and high-speed optic fibre
Post by: Nobby on January 21, 2008, 01:43:58 pm
We were supposed to go online with Talk broadband on July 30th. We have had 3 ineffectual visits from BT engineers; we have changed the main phone socket so that it's connected direct to the PC, yet we have never had more than 10 days of continuous usage. In total we have had no more than 30 days in the 6 months when we should have had a broadband connection.
We also have terrible interference on the phone line -it's so bad that I can actually listen to football commentaries on Talk Sport and could sing along with the music from an Asian radio station, if I knew the words.

Talk's support has been abysmal, but the clear villains of the piece are BT who still own the line between our house and the exchange.  An ex-telecoms engineer friend of mine says the problem is almost certainly the ancient wiring installed by BT which then leads to induction (i.e. where signals travelling along one line contaminate other lines). BT are quite happy to rent out their lines to other broadband suppliers knowing full well that the line is not fit for purpose. They are quite happy to see their competitors suffer damage to their reputations through customers' inability to get a connection. To cap it all Talk has advised me that I may have to go back to BT as a customer, as only then will they be compelled to fix the line.
This is appalling sharp practice, but is entirely in keeping with BT's past history of over-charging, and delivering a sub-standard service.
Any advice would be greatfully appreciated.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 21, 2008, 02:20:27 pm
To be fair to BT there may not be much they can do in some cases.

I have no idea where you live in BP but in Peplins Way there was a shortage of 'pairs' available in the street cabling. Over time, some pairs become faulty and others get used for second lines etc. In fact quite a few houses were fitted with DACS boxes (can't remember what the initials stand for but it enables two phone circuits to use a single pair) which aren't compatible with broadband anyway.

Therefore the situation when BT has to struggle with making the best use of the limited number of circuits available is some people may have problems.

Of course, BT should (and are gradually will) upgrade the cable in the ground but realistically that can't happen overnight.

If you are having trouble with radio interference you can approach the transmitter station - the operator (I think National Grid Wireless) were extremely helpful when I had a problem with a cordless phone and provided filters free of charge. If you just drive into the main building off the A1000 and ask at reception I am sure they will be happy to assist.

As far as BT being obliged to rectify the broadband problem I am not sure that is the case. It always used to be the case (it was 4 years ago when I had some initial problems getting broadband) that BT would only guarantee the line was workable for voice, other services were not guaranteed to be available and always 'subject to survey'

Lastly I have heard of many people having problems with TalkTalk (not sure if the forum rules allow me to say this) - my opinion is that a lot of these 'free' services have terrible backup when things don't work and very restrictive contracts. It's sometimes a case of you get what you pay for.

If you have had only 30 days in 6 months of service then TalkTalk are possibly in breach of contract. Of course, probably the worst thing about ADSL is that you need a code to transfer your service to another ISP and this has to be issued by the ISP you are trying to get rid of, and they can effectively hold you to ransom.
Title: Re: Village broadband and high-speed optic fibre
Post by: Mermaid on January 21, 2008, 03:57:47 pm
Every week I read the 'readers' problems' letters in the Indy and the Sunday Times and TalkTalk crops up a surprising number of times.

Today, Simon Carr has written the following in The Indy:

" There is a risk that we victims of telecommunications companies will finally give in to primitive urges and form our own militia.

Several readers have written with their experiences of TalkTalk. The common theme was... far too much talktalk (along with screamscream and crycry) and hour upon hour listening to the tinny version of "We're Gonna Do It Together". Maybe that'll be the battle cry of our militia?

But writing to Charles Dunstone, who runs this company, seems to have no effect. He just doesn't reply.

All right, we're not going to form a militia. Here's a better idea.

Charge them for your time. Send them a bill for £127. When they don't pay, file at the small claims court. If the company doesn't turn up to defend itself, you'll probably get judgement in your favour.

Let me know if you do it and I'll come along and cover the case for the paper".

simoncarr@sketch.sc
Title: Re: Village broadband and high-speed optic fibre
Post by: Clean Up Kid on January 22, 2008, 12:06:46 am
We were supposed to go online with Talk broadband on July 30th. We have had 3 ineffectual visits from BT engineers; we have changed the main phone socket so that it's connected direct to the PC, yet we have never had more than 10 days of continuous usage. In total we have had no more than 30 days in the 6 months when we should have had a broadband connection.
We also have terrible interference on the phone line -it's so bad that I can actually listen to football commentaries on Talk Sport and could sing along with the music from an Asian radio station, if I knew the words.

Talk's support has been abysmal, but the clear villains of the piece are BT who still own the line between our house and the exchange.  An ex-telecoms engineer friend of mine says the problem is almost certainly the ancient wiring installed by BT which then leads to induction (i.e. where signals travelling along one line contaminate other lines). BT are quite happy to rent out their lines to other broadband suppliers knowing full well that the line is not fit for purpose. They are quite happy to see their competitors suffer damage to their reputations through customers' inability to get a connection. To cap it all Talk has advised me that I may have to go back to BT as a customer, as only then will they be compelled to fix the line.
This is appalling sharp practice, but is entirely in keeping with BT's past history of over-charging, and delivering a sub-standard service.
Any advice would be greatfully appreciated.
we used bt as a broadband supplier knowing the potential problems of the area...incidentally, bt broadband are a completely separate company to bt, and so in many respects you may as well go to another broadband supplier - we assumed they all came under the same umbrella and so would be our best option for broadband services. Not the case, however we did manage to get to the md's office by going via the "sales" option on the phone and finally getting someone to listen to us, as i said earlier in this thread. We had both a bt engineer and his "friend" who worked for bt broadband both sorting out our very intermittent service, i dunno what they did aside from re-siting the point of entry of the phone line but it has worked. Please persist with bt and take it as high as possible and insist on an engineer. They will fob you off with "we do not send engineers" etc but please persist, our broadband problems have been completely resolved since we had an engineer. Good luck to anyone trying to resolve the mayhem that is broadband!
Title: Re: Village broadband and high-speed optic fibre
Post by: Nobby on March 09, 2008, 08:12:35 pm
Thanks very much for your advice Sasquartch and Clean Up Kid.
My broadband issue seems to have been resolved - although for how long is anyone's guess. I ended up going to Ofcom who advised me to insist that Talk provide details of their Alternate Dispute Resolution process. It is their statutory duty to do so, apparently. I actually got a call from Talk within five working days and a promise to resolve the issue. Yesterday 3 BT engineers turned up, replaced the phone wire from my house to the telegraph pole and did some work on the line at the box on the junction of Bluebridge Road and Hawkshead Lane. The radio interference on the line has gone and my broadband worked first time.
Enormous relief. I hope the solution is a permanent one.

 
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on March 12, 2008, 01:05:50 pm
Hello All,

We have just got back online, just, after losing all broadband about 1am on Wednesday 27th Feb (the night of the earthquake).

We have lost all ability to use a wireless router and the after a visit from a BT phoneline engineer and numerous attempts with other hardware the connection will now only work with a very basic BT Voyager ADSL Modem at a noticeably slower pace.

Has anybody else experienced similar problems in BPK generally and Peplins in particular??????

Thats supposing you can read this at all, of course............
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 12, 2008, 02:08:15 pm
I'm in Peplins and have no problems.

If you're having problems with the wireless bit it's nothing to do with the phone line, more likely a problem with your router or computer(s)

If you're really stuck let me know !!

If you're going to buy a new router I'd recommend a Netgear 834GT or similar, I've had lots of problems with various other makes and would certainly avoid any USB types.
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on March 12, 2008, 02:20:19 pm
I've tried 2 pc's (desktop and laptop), 2 routers (d-link DSL-604+ and linksys WAG200g) and 2 modems (zoom and BT voyager 105) and only the voyager works. The previous router was a Belkin54g and that worked without problems until the power adapter blew (judging by the smell anyway) on the night in question.

If you think the netgear product will work then i'd be happy to try it but i am left wondering why all the above wont work when the common denominator would seem to be adsl signal???
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on March 12, 2008, 02:22:39 pm
Sorry, I would add that the common theme running through the non workers was that the "ADSL" or "LINK" light would not illuminate on any of the modems/routers. Basically it wouldn't sync.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 12, 2008, 02:46:34 pm

The previous router was a Belkin54g and that worked without problems until the power adapter blew (judging by the smell anyway) on the night in question.


Hi Johnny,

I have a spare Belkin54g wireless modem router if you want to borrow it and try it out. Send me a personal message if you want to pop round and pick it up.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on April 01, 2008, 01:58:31 pm
I think I am having similar problems.  BB works fine through my old basic USB router, but I can only get my new Netgear (one that Virgin supply) router to work via the test socket.  Will not work in any other extension, anyone got any ideas????
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on April 01, 2008, 02:39:54 pm
Sounds like microfilters to me.

You need a filter for EVERY phone in the house, including modems, Sky boxes etc as well as extension phones.
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on April 05, 2008, 01:47:56 pm
Done that and checked everything so many times.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on April 05, 2008, 03:03:30 pm
If it's the case that the modem works OK when plugged directly into the BT master socket with the house wiring removed (I assume this is what you mean by the test socket) then it points to a problem with the internal wiring.

If you plug a microfilter directly into the BT test socket does it work, if so does it still work with a phone plugged into it ?

It's possible also that your Netgear modem is incorrectly set up, look for the VPI/VCI values are set to 0 and 38 and that PPPoA is selected. What model of modem is it ?

Is there an RF filter in the phone line fitted to minimise interference from the transmitter station ? These are a common source of problems.
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on December 31, 2008, 10:14:48 am
Just wondering if anybody has experienced a dropoff of broadband service in the last week or so????

Here at the far end of Peplins Way, we only just get half a meg on a good day and it has become apparent in the past that the 'reception' is so poor that only a very few wireless routers will work with the signal strength. Whenever the slightest reduction is experienced we have to switch to a Voyager 105 ADSL modem and lose our wireless network, all very frustrating. To top it all BT aren't interested as their meters show a constant half meg strength.

Therefore the enquiry is 2 fold. Has anybody experienced a dropoff (caused maybe by lots of people being at home over the holdays) and does anybody have any techie knowledge that would back up my thoughts re wireless routers and their minimum signal strength requirements???

Many thanks.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on December 31, 2008, 10:21:17 am

Just wondering if anybody has experienced a dropoff of broadband service in the last week or so?


Hi Johnny,  yes, mine has slowed down a bit from an average of 2.8 mbps to 1.8 mb (depending on the time of day), so I guess it might be down to people being at home and using their connections. I am at the village end of Moffats.

I find this speedtest site (http://www.speedtest.bbmax.co.uk/) to be the best for testing the speed.

David


Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 31, 2008, 01:15:07 pm
The speed of your internet connection is nothing to do with whether your router is wireless or not. Most wireless routers work using the 802.11g standard which is 54Mbps, this has no relationship to the ADSL speed of 'up to 8Mb'.

I'm in Peplins too and have noticed my speed has dropped off a bit to approx 1.8Mbps, it has been around 2.5Mbps in the past  but this does vary. I use a Netgear DG834G and have found these to be very good once the firmware is updated to the latest version. I have had problems with newer non-standard routers, especially those which claim to be conforming to the new 'N' standard. Most of the time these are a waste of time if all you do is surfing the web.

It seems that you are just on the edge of being able to get a satisfactory connection and that your USB modem is just slightly better than your wireless router.

It could be worth doing some of the checks described earlier in the thread.

Unfortunately in Peplins we are about the furthest from the exchange that you can get in BP, also the street is wired using aluminium cable (common when the houses were built in the 1950s) which is not as good as copper.
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on December 31, 2008, 03:02:43 pm
Thanks sasquartch,

You can see from previous posts in the thread that this problem first reared its head back in March. Back then I established (and was indeed told by BT) that the signal strength made a difference to the 'make' of router you could choose. They actually said that the voyager modem was the only method of establishing a contact with a weak ADSL signal although I have proved that I can use a Belkin 54g most of the time.

I unsuccessfully tried 2 different routers back then (including another Belkin loaned by David) so I'm interested in whether a router configured to 8.0211g would work with a signal of less than 54mbps?? I'm currently getting 476mbps using David's recommended speedtest as above.

Regards.
 
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 31, 2008, 03:33:43 pm
Quote
I'm interested in whether a router configured to 8.0211g would work with a signal of less than 54mbps?? I'm currently getting 476mbps using David's recommended speedtest as above.

Just to confirm, the wireless link speed has nothing to do with the ADSL side of things.

A speed test result of 476k (not 476m !) is not great but is it always this speed ? When I originally had ADSL I was on a (then) standard 512k service. A year or so ago I changed to a 'up to 8M' service which meant the modem would connect at the highest speed possible in the prevailing conditiond. Have you checked with your ISP that you are definitely on an 'up to 8M' service ? It is not unknown for configurations to be mistakenly changed or corrupted. I would suggest making a call even if just to eliminate the possibility you have been incorrectly downgraded.

Presumably you have checked performance with the router plugged directly into the BT socket, ie with the cover removed ?

Unfortunately I don't have a spare router at the moment to lend you (I do have a Netgear on loan) .

Does your existing router report attenuation and noise margins ? If so it would be intersting to see the results. For interest, my Netgear router reports the following :

Connection Speed 1824 kbps 448 kbps
Line Attenuation 53 db 15.5 db
Noise Margin 11 db 16 db


Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on December 31, 2008, 03:42:21 pm

I unsuccessfully tried 2 different routers back then (including another Belkin loaned by David) so I'm interested in whether a router configured to 8.0211g would work with a signal of less than 54mbps?? I'm currently getting 476mbps using David's recommended speedtest as above.
 

Hi Johnny,

I have another router you can try. It's the latest D-Link. Very good.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on December 31, 2008, 06:18:43 pm
Thanks David, I might take you up on this once i've tried Sasquartch's recomendations.

But........just so I know i'm explaining this correctly,

-I understand the 'ADSL' to be the broadband signal coming down the phoneline
-the router receiving this signal fails to register it is receiving a signal at all when it falls below a certain value....so far unknown but not much less than half meg
-the 'wireless' side of things continues to work but obviously doesn't connect to anything as it can't talk to the outside world.
-a change of router fails to solve the problem but the use of the voyager ADSL modem does.

Therefore, is the above generally problem known about in the IT world??? or is this forever to be known as the Peplins phenomena???

and thinking back, I checked the line using all available resources (master socket/BT visit etc) back in March and it is definately the case that a "Half Meg" signal is present but the routers don't register it (using their 192.168.X.X diagnostic page)

Thanks again.
 
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on January 02, 2009, 09:20:42 am
 ???

As far as I am aware the speed is also dictated by the BT line and it's distance from the main centre - which in our case is Potters Bar. The nearer the centre the more speed you get.

Some time ago I was not getting acceptable speed and after long dicussions and investigations conducted by BT, my internet supplier and my computer support  it was decided that this was the main cause.

I am getting more acceptable speeds now, but I guess that might be that I'm used to this!

I understand that when we had the problems with the phones in the latter part of (now) last year, that some cables were replaced and that the customers on this new line are getting faster speed on computer- and less noise on their phones.
Title: Re: Village broadband and high-speed optic fibre
Post by: fredw on February 05, 2009, 09:33:22 am
I am using a very old D-Link DSL-504 ADSL router and get download speeds of 2Mb and upload speeds of 400Kb as my norm.

I am in Bradmore Way, my BT line is from the telegraph pole immediately to the south of the Primary School.

My neighbour, whose line is from the next pole along , going from Bradmore Green, is only getting 0.5Mb download, not sure of his upload speed.

It does look as though distance is important as we are close to the limits for ADSL.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 05, 2009, 10:15:53 am
It is not just the distance from the exchange but also the quality of the line. I believe that everyone in Brookmans Park should be able to get speeds of more than 512kbps as the distance limit for ADSL has been increased several times to somewhere in the region of 10km.

It may be that your neighbour's service is actually set at 512k and it is not the line. My Plusnet service was originally 512k and I had to specifically request that this was changed to an 'up-to-8Mb' service as I opted out of the blanket upgrade when it was introduced. he should contact his ISP to check this.

Possibly your neighbour's internal phone wiring is causing problems. Possibly his modem is at fault, it is always worth trying another if possible. It's always worth upgrading the firmware too if possible. Some modems will report line stats such as attenuation and signal to noise ratio, these can be a guide as to whether the line quality is an issue.

I am in Peplins and get around 1.5Mbps, a 2Mbps service in Bradmore would seem about as good as it gets.
Title: Re: Village broadband and high-speed optic fibre
Post by: Dem on March 22, 2009, 04:32:55 pm
Hi guys!

After about 3 years of trying to sell our previous house in Barnet, we've finally been able to make the move into Brookmans Park, and now live in Uplands Drive.

After the usual debacle with Sky ("can't find your dish" etc.), we finally had the tv running properly and in theory (after a 15 day wait!) broadband.  Had AOL for many years and then Pipex in the old house, running wireless on a Netgear router with no problems at all.

Once the Sky kit arrived and I had confirmation that broadband was running, I plugged everything in and all seemed well when using the LAN cable.  However, as the phone point is downstairs and nowhere near the desktop PC, I need all PC's here to run wirelessly, including the desktop (with a wireless card).

Signal strength is very strong on the PCs (above 80%).  However, the connection drops right out to 0% intermittently.  The frequency of drop out varies from day to day. Sometimes, it will run for 30 minutes before dropping then automatically reconnecting, but sometimes it will drop out every minute, automatically reconnecting each time.  Given that when running, the signal strength is always upwards of 80%, I don't think it's the relative positions of router and PCs.  My biggest fear is the radio antenna across the road and whether that is causing the intermittent problem?

Don't know if it's related, but also bought new Digisenders to transmit Sky from downstairs to a bedroom, and this has terrible interference on it, no matter where I position the transmitter / receiver.  Had a similar set-up in the previous house with no issues.

Any help / information appreciated before I waste my time with Sky 'help' again!

Thanks!

Dem.
 :)



Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 22, 2009, 10:11:57 pm
Dem

Interference is a possibility but in all probability it wont be the transmitting station.

My first suggestion would be to ensure your router is updated with the latest firmware and secondly to try a different wireless channel.

If you need help with this let me know via IM, I can usually resolve most wireless problems.
Title: Re: Village broadband and high-speed optic fibre
Post by: Ferdie on March 23, 2009, 08:59:12 am
I have never got to the bottom of a problem in Calder Avenue, whenever I use my laptop off the mains, the mouse pointer seems to have a mind of its own, 'dancing' all over the screen, making it vitually impossible to operate. The laptop is fine everywhere else. Also, many years ago, when some speaker leads were routed through a wall from one room to another, a CD player refused to play any further than about track 4 or 5. It was fine when these other speakers were disconnected and or placed elsewhere. The house also used to receive the radio through the phones! So clearly there are issues in BP with something.
Title: Re: Village broadband and high-speed optic fibre
Post by: awill on March 23, 2009, 09:12:51 am
I live at the very top of Peplins Way (so about as far from the PB exchange as you can be in the village) and the Broadband is painfully slow. Interestingly the speed I am getting is what the BT website suggests I will get. If I plug my phone number into the BT broadband speed checker below it says I should expect 0.5mb so sadly it does exactly what it says on the tin.....sob sob.

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=16738

Has anyone tried this service - BT Broadband Accelerator - no prices listed but they offer a no fee guarantee if they don't increase your speed by 0.5mb. Would be interesting to see how that works if the most I can get is 0.5mb! Guessing they will only do this for people who are supposed to get 8mb.....

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_catpage.php?p_sid=sSxy6H6j&cat_lvl1=346&cat_lvl2=1282&cat_lvl3=1859&p_cv=3.1859&p_cats=346,1282,1859
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 23, 2009, 09:55:42 am
I have never got to the bottom of a problem in Calder Avenue, whenever I use my laptop off the mains, the mouse pointer seems to have a mind of its own, 'dancing' all over the screen, making it vitually impossible to operate. The laptop is fine everywhere else. Also, many years ago, when some speaker leads were routed through a wall from one room to another, a CD player refused to play any further than about track 4 or 5. It was fine when these other speakers were disconnected and or placed elsewhere. The house also used to receive the radio through the phones! So clearly there are issues in BP with something.

Problems like this can be caused by large induced signals from the AM transmitters at Bell Bar. The answer will probably lie in using ferrite beads - these are not the small beads you can buy in Maplins and the like which are suitable for VHF (100Mhz range) interference, but much larger heavier rings that are effective at frequencies around 1MHz. I had problems with AM radio being audible on my phone line, some ferrite rings supplied by the transmitting station cured the problem completely. I would recommend calling in at the office (entrance on A1000) and reporting the problem, in my experience the operators (National Grid Wireless) are really helpful and will freely offer help and advice.
Title: Re: Village broadband and high-speed optic fibre
Post by: pgmills on March 23, 2009, 01:24:54 pm

Has anyone tried this service - BT Broadband Accelerator - no prices listed but they offer a no fee guarantee if they don't increase your speed by 0.5mb. Would be interesting to see how that works if the most I can get is 0.5mb! Guessing they will only do this for people who are supposed to get 8mb.....




If you contact BT broadband and complain about the speed and mention the transmitter station they will eventually send a technician who will fit the bit of kit for free! It should then get you to 1mb at least.


edited only to correct quote link.Bobm
Title: Re: Village broadband and high-speed optic fibre
Post by: Dem on March 25, 2009, 01:55:41 am
Dem

Interference is a possibility but in all probability it wont be the transmitting station.

My first suggestion would be to ensure your router is updated with the latest firmware and secondly to try a different wireless channel.

If you need help with this let me know via IM, I can usually resolve most wireless problems.

Hi and thanks for the offer of help.   Pleased that it probably isn't the transmitting station!

Router seems to have the latest firmware, but I will double check.

I did try a few different channels at random, but all seemed to drop out at some point.  Sky 'e-mail' help have asked me to go through them in turn which I'm now doing.  Up to number 5 so far................

Will keep you posted!

Interestingly, my PS3 seemed to hold the connection without dropping, when the PC next to it would drop out every few seconds........  :icon_scratch:
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 25, 2009, 06:10:12 am

Router seems to have the latest firmware, but I will double check.


Hi Dem,

I can lend you a D-Link wirless router and give you some filters if you want to have a play around with an alternative system. Just send me a personal message and we can make arrangements.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 25, 2009, 09:13:23 am
Interestingly, my PS3 seemed to hold the connection without dropping, when the PC next to it would drop out every few seconds........  :icon_scratch:

Have you tried another laptop / PC ? - if the PS3 stays up it might indicate a problem with the wireless setup at the computer end rather than the router. Would definitely suggest borrowing a wireless laptop from someone to test this, even if just to eliminate it as a possibility.
Title: Re: Village broadband and high-speed optic fibre
Post by: Dem on March 27, 2009, 06:52:29 pm

Hi Dem,

I can lend you a D-Link wirless router and give you some filters if you want to have a play around with an alternative system. Just send me a personal message and we can make arrangements.

David

Thanks David - will send PM!


 Note: Edited only to fix quote box.
Title: Re: Village broadband and high-speed optic fibre
Post by: Dem on March 27, 2009, 06:57:38 pm

Have you tried another laptop / PC ? - if the PS3 stays up it might indicate a problem with the wireless setup at the computer end rather than the router. Would definitely suggest borrowing a wireless laptop from someone to test this, even if just to eliminate it as a possibility.


Hi!

Yeah, tried with 3 PC's.  Have 2 laptops and a desktop (running a wireless card) and all 3 have the same problem.  Interestingly, having 2 side by side, you can see one drop the signal, but the other maintain it and vica-versa.  Also, the desktop is next to the PS3 and you can see that lose connection, but the PS3 doesn't indicate that it has (maybe it can hide / buffer it better?).

Gonna swap my Sky Sagem Router with my sister's over the weekend just to eliminate that piece of hardware from the equation!

Cheers,

Dem.
 :)

Note: Edited only to fix quote box.
Title: Re: Village broadband and high-speed optic fibre
Post by: barnabus on March 28, 2009, 07:54:33 pm
I dont know if this is of any help - but I had a computer problem today - intemittently (but pretty frequently) getting an 'unable to show webpage' and the diagnoistics saying there was nothing wrong wth my connection.

Tried everything to no avail - reboot, clean disk, restore, rang ISP helpline, etc etc .

Then tried on our older computer upstairs - same problem.

Tried another single modem rather than the router (a netgear 834v3) - internet now all OK.

So updated the firmware from the Netgear site for the router and remarkably all back  to normal and surfing to my hearts content.

But what a frustrating day!

Barnabus
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob Horrocks on March 30, 2009, 11:14:50 am
I have been having the same problem as Barnabus.  I suspect the internet is very busy at the time and there must be some time limit which kicks in to bring up that message.   Does anyone who really knows have the answer?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 30, 2009, 12:42:46 pm
I have been having the same problem as Barnabus.  I suspect the internet is very busy at the time and there must be some time limit which kicks in to bring up that message.   Does anyone who really knows have the answer?

Bob

The message 'Page cannot be displayed' simply means that your web browser (IE, Firefox or whatever) has not received a response from the web server.

This can be caused by a number of things, your PC may not be connected to your router (eg Wireless connection not operational), your router may not have a connection to your ISP, your ISP may have a problem or the webserver itself may not be responding amongst other things.

The internet is not one 'thing' but a large number of interconnected networks so it is not really true to say it is busy as such. The bit of the internet you are using (ie your ISP's network) may be busy, also there may well be contention for bandwidth as ADSL is a shared service (as is cable btw) between you and other users. Most ISPs use the BT broadband infrastructure.

I and others have posted many suggestions about what to check in this thread. If you are still having problems feel free to IM me.
Title: Re: Village broadband and high-speed optic fibre
Post by: barnabus on March 30, 2009, 07:57:49 pm
I mentioned to our computer expert at work that I needeed to reinstall the firmware on my router and he was very surprised as he had not come across it before as a problem.

Another thing I learnt on Saturday is that as I bank with First Drect they have a computer section who are willing to give advice over the phone  and they were a great help in tracking down the problem - perhaps first direct are just diversifying into something else as there is no money in banking any more!

KR

Barnabus
Title: Re: Village broadband and high-speed optic fibre
Post by: Dem on March 30, 2009, 11:28:42 pm
Hi guys,

Just to let you know.  My router worked fine at my sister's house, so seemed not to be a router problem.  Brought her's back with me anyway, rigged it up downstairs and started testing performance on each of the 13 channels using my desktop upstairs (wireless).  All pretty bad, some worse than others, but channel 12 seems to be about the best.  I left it on channel 12 and the next day, connected downstairs (wireless) and it held with no problems.  It's been fine ever since!  I haven't checked on the desktop upstairs again, but guess that even if that one does drop out occassionally, it must be because it is too far away from the router.

So, hopefully it's all fixed and hope that anyone else with a similar problem in the area (with Sky BB) has some success using Channel 12 on their router!

Cheers,

Dem.
 :)
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on June 02, 2009, 08:00:32 am
According to the BBC, Britain's biggest broadband supplier has been accused of limiting download speeds on its cheapest package without giving users a clear warning.

Quote
BT Broadband cuts the speed users can watch video services like the BBC iPlayer and YouTube at peak times. A customer who has signed up for an up to 8 megabit per second package can have their speed cut to below 1Mbps. A BT spokesman said the firm managed bandwidth "in order to optimise the experience for all customers".

http://news.bbc.co.uk/1/hi/technology/8077839.stm (http://news.bbc.co.uk/1/hi/technology/8077839.stm)
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 31, 2009, 11:27:18 am
Has anyone else been experiencing broadband problems last night and today?  I am with BT and my ethernet link to the router and my wireless link keep dropping.  

David
Title: Re: Village broadband and high-speed optic fibre
Post by: Mermaid on October 31, 2009, 11:57:26 am
My Zen broadband is OK.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 31, 2009, 12:26:00 pm
Mine is now fixed. Talked to a really helpful guy in India who put the wireless on another channel and changed a few other settings. Working really well now. We had a nice chat, too. He asked if I had been to India and I said I had lived there for some time. Turns out I lived in his town, Jamshedpur. He was delighted. Very impressed with the remote support.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on January 12, 2010, 06:49:42 pm
 :icon_scratch:

Hi,

I also have noticed in the last few weeks that my connection to Broadband drops out occasionally , the phones are ok. The router ( Netgear) then reconnects within a few seconds. Its annoying but at least I can continue doing what I want I was doing.

Does anyone have thoughts on this?

regards and HNY

Alex
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 12, 2010, 07:22:17 pm
Domestic broadband has no guarantee as to the quality of service provided so occasional dropouts have to be expected.

Phone lines vary in quality and even the weather can have an effect if junction boxes get wet so it's entirely possible that snow and water can cause problems. Of course wiring problems in your house are possible as are the usual faulty microfilters etc. Maintenance on the network may also occur, connections dropping at night can be caused by this - often ISPs will give details of maintenance work on their webpages.

Most Netgear routers will report statistics on line speed and signal-to-noise ratio, it's worth keeping an eye on these to see if the line is deteriotaing. My router generally connects at about 1.8M with a S/N ratio of about 12dB - if the ration drops much below 6dB you may see problems. If you see a deteriotation and record the results then at least you have some information to report to your ISP if the problems get much worse.

Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on January 12, 2010, 10:23:30 pm
While you're here, Sasquartch, I wonder if you can help me.  My Linkskys wireless router wont connect.  The message is "The settings saved on this computer for the net work do not match the requirements of the network".

I read on a Vista forum to delete the network and try to connect and then reset it.  This seemed to work for the person concerned, but before I take the step of deleting,  what information would I need to reset it, please?
Title: Re: Village broadband and high-speed optic fibre
Post by: Oly on January 12, 2010, 10:51:54 pm
I had the same problem too, the guy in india changed the channel but my connection still drops sometimes. I just restart the computer and its fine again.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 13, 2010, 12:05:39 pm
While you're here, Sasquartch, I wonder if you can help me.  My Linkskys wireless router wont connect.  The message is "The settings saved on this computer for the net work do not match the requirements of the network".

I read on a Vista forum to delete the network and try to connect and then reset it.  This seemed to work for the person concerned, but before I take the step of deleting,  what information would I need to reset it, please?

What won't connect, the connection between your ISP and the modem, or your wireless connection between wireless router and PC ?
Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on January 13, 2010, 07:08:11 pm
It's fine when plugged in but will not connect wireless if I take plug out.  I have an Edimax modem and a Linkskys wireless 2.4ghz 54mbps wireless router which work in tandem for a laptop, mac and wired printer.  Sounds complicated to me.  Being a tiscali customer I had the dreaded letter from TalkTalk today saying they are putting my monthly payment up by £2.  Anyway, that's another story  :) but I'll not be hanging around with TalkTalk for long.

Thank you for your interest Sasquartch
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 13, 2010, 08:26:38 pm
It sounds like your wireless device (laptop I'm guessing) won't connect at all rather than having an unreliable connection.

I think the advice you received was probably correct. In Vista it's normally just a case of looking at available networks (normally by right-clicking on an icon in the system tray - don't have a Vista machine to hand at the mo) and selecting your wireless network (it's likely there will be a few) and entering a key if / when requested. Vista normally works out for itself what type of network and encryption is used. Without seeing it I can't be sure but it looks like something is misconfigured.

Hope that helps, feel free to message me if you still have problems
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob Horrocks on January 14, 2010, 01:13:26 pm
At the parish council office there was a problem using a wireless link from the modem to a laptop.  Large files such as pdf documents would fail to download onto the laptop causing an error message.  They would download onto the desktop tower computer which had a cable linkage.   I ran a cable from the modem to the laptop and the documents then downloaded OK.

Because the signal strength is not brilliant at the end of Dellsome Lane it seems that the hurdle of getting across the wireless link was just too much.

Maybe this could be a cause of your problem?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 14, 2010, 01:40:42 pm
The strength of the broadband (ie ADSL) signal will have no bearing on the wireless (ie WiFi) signal.

If it works OK on wired (ie Ethernet) then your ADSl signal is fine.
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on January 14, 2010, 04:11:24 pm
I appreciate that you speak from some authority but based upon my (layman) experiences I disagree.

At the end of Peplins Way, our signal can best be described as weak. We have had our service 'tweaked' by our ISP but since October we still only get about 300-400kbps which our Belkin router wont detect. Prior to this we averaged about 600kbps and everything was fine (on the rare occasions these days that we get that kind of speed then the router also magically works).

I have tried a number of other routers, including one kindly lent by David, but no joy.

The common denominator is when signal strength is poor we have to use a non-wireless modem and when speeds are faster I get to use a router.

Happy Days......................   
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 14, 2010, 04:48:15 pm
The most likely explanation is that the modem in the router is not as sensitive as the one in the modem. A wireless router is simply a modem, router and wireless access point in one package.

The wireless part of the router does not play any part in the ADSL side of things.

I am in Peplins about 1/3 of the way down and I am currently connected at 1.8M (downstream line speed) - it sounds like the quality of your line is poor, rather than you being too far from the exchange..
Title: Re: Village broadband and high-speed optic fibre
Post by: awill on January 15, 2010, 11:05:37 am
I too live at the very end of Peplins Way and have broadband via Sky. Frankly it won't matter who I choose as a service provider since the BT website indicates the best speed I can ever hope for is 512kb, due to the distance from the PB exchange. However, my wireless router (Netgear) matched to two windows laptops and a Mac desktop works fine - just painfully painfully slow....

I await with bated breath the delivery on the government's promise of a minimum 2mb broadband speed - known as the Universal Service Commitment, by 2012....

Sadly I have truly terrrible mobile signals on most networks so using mobile broadband would not likely help matters either....

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 15, 2010, 11:30:45 am

Sadly I have truly terrrible mobile signals on most networks so using mobile broadband would not likely help matters either....



O2 reception is very poor in Peplins but Vodafone is fine. I'm assuming Orange is also fine too as I believe they own the mast next to the Scout Hut.

Mobile broadband in the real world is unlikely to be anywhere near as good as ADSL.
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on January 15, 2010, 12:27:19 pm
The speed I get on mobile broadband is around the same as the speed I get on my fixed broadband line, living in the centre of the village....
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on January 15, 2010, 02:13:28 pm
And do I believe the speed that the modem 'declares' upon hook up or the download/upload speeds which are achieved through sites like 'Bandwidth Place' or similar.

The difference can be startling, i.e. 2.1mb on hookup and 640kbps or less download speed when tested immediately thereafter..........
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 23, 2010, 01:40:19 pm
I received this from my ISP (Plusnet in December)

We have good news for you. Your telephone line is in an area that can now benefit from our new broadband network (this is known as 21CN).

Over the past year we have been trialling this new broadband network and our trials have now completed. The main advantage of this network is that it will help to offer better performance for all of our customers.

We will be switching your service over to this new network and there will be no need to change any settings on your ADSL router. You will remain on the same 'up to 8Mbps' speeds that you have currently but are likely to see a better broadband performance.

The change is free of charge and there will be no other changes to your existing broadband account, contract or usage allowance.

We expect this to happen within the next 5 weeks.

Sure enough I've just started seeing my modem connect at 2.3M, up from about 1.6M

OK, it's nowhere near the mythical 8Mb figure but pretty good for Peplins Way.

I would expect that this would apply to other ISP's reselling BT broadband (which is most of them)


Title: Re: Village broadband and high-speed optic fibre
Post by: MikeL on January 23, 2010, 02:45:41 pm
Wow. I've just done a download test and got 3.2M. I've never see speeds like that before, especially not on a Saturday afternoon. I might even be able to watch iPlayer now.
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on January 23, 2010, 05:52:31 pm
Thanks Sasquartch.

I'm with Plusnet and got zilch communication about improvement in service!!!

Have just run a test and am getting a download speed of 466kbps and an upload speed of 356kbps which is actually far better than normal. Have written to Plusnet so await an answer with interest.

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 23, 2010, 07:32:02 pm
Let me know if you want me to forward you the full email I originally received from Plusnet.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on February 07, 2010, 02:31:58 pm
 ???


We often hear of the slowness of broadband download/upload  speeds in the area and with the publicity over recent months about the % of the country getting fibre optics I decided to contact "BT" and try and get some update on when we might see improvements in this area.

The following link provides update on what is planned/estimated and albeit there are no guarantees that BT will carry out what is indicated, it is not good news for this area! Take a look and feel unwanted!

http://www.openreach.co.uk/orpg/products/nga/downloads/FTTC_ pot_exchs.pdf
 (http://www.openreach.co.uk/orpg/products/nga/downloads/FTTC_ pot_exchs.pdf)

Having experienced the speed of broadband in Hertford recently, it makes you realise just how slow our systems are. Better that pigeon post though! ;D


edited only to correct link
Title: Re: Village broadband and high-speed optic fibre
Post by: PS on February 07, 2010, 03:43:03 pm
Seems that by trying to get into the link - the systems have completely frozen up !!!!!

Perhaps pigeon post is more reliable !!!   
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on February 07, 2010, 04:04:31 pm
Hi,

sorry about that I have reported the issue to the site. In the meantime if you go to the open reach site, click on super fast fibre optics then click at the top when/where, you will then get to the page I was trying to hightlight!

Alex
Title: Re: Village broadband and high-speed optic fibre
Post by: Angel on February 07, 2010, 05:32:47 pm
Hi,

sorry about that I have reported the issue to the site. In the meantime if you go to the open reach site, click on super fast fibre optics then click at the top when/where, you will then get to the page I was trying to hightlight!

Alex

I think the problem with the link is that there is a space in it (after the underscore and before the p) so linking doesn't pick it all up.  Therefore,  you have to copy and paste the whole url into your address bar.  
 ;) :)


EDIT:

Oops - just seen it's been corrected!!
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 07, 2010, 07:21:10 pm
I have merged this with existing threads covering the same issue.  David
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on February 08, 2010, 07:44:00 am
Sorry to be a bit dumb, but don't we come under Potters Bar exchange??

I can't seem to find any local place names in the list, so does this mean no plans at all for us???

I would have thought we are no more rural than somewhere like Elstree which is due this year.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 08, 2010, 10:40:55 am
ive emailed open reach to find out what the plans are for BP. Will let you know when i get a reply.....
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 14, 2010, 11:33:43 am
The "chocolate teapot" reply...

Thank you for your enquiry - ref ++++++
Unfortunately I cannot confirm a date for when the Super-fast Fibre Access is planned for your exchange. Please take a look at the following website:

http://www.openreach-communications.co.uk/superfast/what-it-means-for-you/people-at-home.htm (http://www.openreach-communications.co.uk/superfast/what-it-means-for-you/people-at-home.htm)
This website provides information regarding which exchanges are currently or due to be upgraded. Please check this website periodically for updates of when your exchange will be included.

I hope this helps and I hope that your exchange is included in the rollout soon.
Regards
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on March 18, 2010, 11:59:29 am
Back to the good old techie issues again.............

Has anyone else seen a big reduction in download speeds this week. Was getting 2 and a half meg download speed somedays recently but as of 9am Monday were back down to 100-130kbps and neither my Belkin or DLink routers, will detect the ADSL signal.

According to BT, anything over 50kbps (thats a 20th of a meg) is acceptable where I am.

Anyone got any ideas why its suddenly so bad??? and also why can I get a reliable upload speed of 300-400 when the download speed is so unreliable?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 18, 2010, 12:27:18 pm
Is your phone line OK ?

I've often found that when broadband speeds fall it's accompanied by crackiling on the line, that sort of thing. If the phone audio quality is poor then BT are obliged to investigate.
Title: Re: Village broadband and high-speed optic fibre
Post by: colinr on March 18, 2010, 01:14:01 pm
I did a test with this site, it logs other users in the area, and it looks like our area is very slow.
Not sure why maybe because we have overhead cables and are a few miles from the Potters bar exchange?

http://www.top10-broadband.co.uk/speedtest/ (http://www.top10-broadband.co.uk/speedtest/)
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on March 18, 2010, 04:33:28 pm
Very useful site and just goes to prove how bad our service is. There are some superfast speeds in Welham Green but I guess their on cable.
What's your speeds like sasquatch???
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 18, 2010, 07:47:04 pm
My modem is syncing at 2384kbps up, and 448kbps down. Actual data rates will be somewhat below this but I believe this speed is pretty typical at the Peplins end of the village.

Although it's true that cable can provide a much faster connection it can actually be the case it's slower at peak times due to the way the bandwidth is shared. I've heard quite a few people complain about the speed of their '10meg' Virgin cable connection !

Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on March 18, 2010, 08:50:25 pm
Just out of interest, did you suffer a comms blackout when the copper cable was stolen along the A1000 last year?
It's just that I understand the upside for the unfortunates who did was much faster broadband due to the new generation cable.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on March 18, 2010, 09:23:03 pm
4.2 download...0.4 upload

mimms drive area

cant be bad i guess

bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on March 18, 2010, 09:26:49 pm
 :-X
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 18, 2010, 10:16:38 pm
Just out of interest, did you suffer a comms blackout when the copper cable was stolen along the A1000 last year?
It's just that I understand the upside for the unfortunates who did was much faster broadband due to the new generation cable.

I'm pretty sure we lost phone and broadband for a few days
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on April 07, 2010, 07:57:50 am
My Sky broadband is droppingout a lot and I just wondered if anyone else has the same issues or it is something to do with my connection only.
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob Horrocks on April 07, 2010, 11:07:50 am
Mine is OK at Swanley Bar Lane, but I have had a deliberately computerless Easter so I cannot say what the connection might have been in those days.

When I first had Sky broadband it dropped out regularly but it has been OK for some time now.
Title: Re: Village broadband and high-speed optic fibre
Post by: peppermint on April 08, 2010, 07:46:21 am
Hi Saffie,  We had constant problems with our connection to broadband a year ago.   We were told that we were a fair distance along the line from the box and that the usual reason for losing the connection was that other suppliers would supply to customers nearer to the box on the line we were on and that as each new customer was added the signal we received became weaker.   We have now resorted to using dongles.   There is a way that you can check the signal you are receiving, if the problem continues it might be worth checking with your supplier.   Unfortunately they are all prepared to take our money regardless of the quality of the service we are receiving.
Title: Re: Village broadband and high-speed optic fibre
Post by: Arietor on July 15, 2010, 10:09:22 pm
If, like me, you are suffering a pathetic 0.9Mb BT broadband, perhaps it worth considering what they have done in Rutland where the a village has put together an affordable scheme to set up their own broadband supply company.
The following is copied from an article on the BBC news website (technology) today.
 
"A UK village which raised £37,000 to offer 200 homes the super-fast broadband that BT could not deliver has launched its network.
Rutland Telecom will offer the residents of Lyddington speeds of up to 40Mbps (megabits per second).
Other telecom firms had said it was not economical to provide fast services to the village.
Getting fast broadband to rural areas is back in the spotlight as the government shelves its funding plans.
It is estimated that around 2.5 million homes in the UK cannot get broadband speeds of more than 2Mbps.
The Rutland Telecom scheme was a joint effort between villagers fed up with slow broadband speeds and a local ICT firm that was reselling BT's broadband.


They discovered that there was nothing to stop them becoming a telco.

"We found that any company could do, on a smaller scale, what Carphone Warehouse has done and take over BT's network," said Dr David Lewis, managing director of Rutland Telecom.

Perhaps this is one for Sasquatch to lead on, and I for one , will follow.
The link to the BBC item is: http://news.bbc.co.uk/1/hi/technology/8618507.stm (http://news.bbc.co.uk/1/hi/technology/8618507.stm)
Title: Re: Village broadband and high-speed optic fibre
Post by: PS on July 16, 2010, 08:03:12 am
At a price of 185 pounds per person they have got a good deal. I assume the more the lower the cost !!

Could be worth the effort if enough people were interested [I for one would certainly be]

Anyone concur ?

Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on July 16, 2010, 08:16:50 am
I'm up for it
Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on July 16, 2010, 08:53:11 am
Dear All

there is some funding approved for rural broadband. Details are available on http://www.eeda.org.uk/broadbandgrants/ (http://www.eeda.org.uk/broadbandgrants/)

Please note that grants will be considered for between £10,000 and £250,000 therefore only an absolute maximum of 50 applications will be funded. Note also that expressions of interest must be received by 13th September 2010.

 

The press release from East of England Development Authority:-

 

“Rural communities across the East of England could be enjoying access to super-fast broadband for the very first time thanks to new funding announced today.

The East of England Development Agency (EEDA) has secured £0.5m through the Regional Development Programme for England (RDPE) to help plug some of the gaps in rural broadband availability.

Local authorities, businesses, social enterprises and charities can all bid for a share of the funding to support community broadband projects. That could be to upgrade existing infrastructure to exceed 2Mbit/sec, or to install new hardware needed to adopt next-generation broadband with speeds of up to 50Mbit/s.



Deborah Cadman, chief executive of EEDA, said: ’The East of England is in real danger of being left in the internet slow lane. Commercial providers overlook us because the return on their investment in rural parts of our region is smaller than in urban areas. Yet the importance of access for us all has never been greater. EEDA’s funding will help to bring some of our rural areas out of broadband “not spots”, giving them access to internet speeds they will have never experienced before.’

David Burch, East of England policy manager for the Federation of Small Businesses, said: ’We welcome the money that EEDA has secured through the RDPE programme. We would encourage business owners to be at the forefront of any bids for funding in their locality.”

Is anyone else interested in working together to submit an application for this?


Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 16, 2010, 09:10:30 am
I think the first step would be to establish :

a) what speeds people are currently getting

and

b) whether people would be willing to pay more to change service and suffer the inevitable disruption of changing ISP

I get around 2.5Mb in Peplins Way which is just about adequate and don't have any great desire to move ISP

What do others think ?

A proper survey would need to be undertaken as well as to establish whether Virgin Media (or anyone else) have plans to cable the area, or indeed whether BT have plans to upgrade the infrastructure in the near future.
Title: Re: Village broadband and high-speed optic fibre
Post by: PS on July 16, 2010, 09:49:20 am
Question (possibly too early to answer it) -

How far could this proposed link reach ? ie would the "footprint" include all of Brookmans Park, Welham Green, Little Heath and the intervening but isolated housing ?

My family tell me their Virgin gets about 5.00 Mb - so megaspeeds far in excess would be ideal.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 16, 2010, 11:33:26 am
My family tell me their Virgin gets about 5.00 Mb - so megaspeeds far in excess would be ideal.

You don't say where your family home is - however if such speeds are available it doesn't sound like there would be much of a market for a new local ISP to exploit.

The original article suggests that a local ISP can 'unbundle' lines from BT. This is already available on the Potters Bar exchange, Be offer unbundled services although whether that would result in anything faster than BT (or a reseller) could offer I don't know.

I'm pretty sure that BT have committed to upgrading broadband across the country so hopefully it'll get to us eventually.

Brookmans Park is hardly a small isolated village and I don't know anyone who can't get any service at all - possibly a different scenario to the one described in Rutland.
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob Horrocks on July 16, 2010, 11:41:51 am
Virgin has a cable service in Welham Green.  I believe it was not extended to BP because of problems with getting the link via the railway bridge (now being replaced) and the unadopted status of the main access roads from the A1000 (Georges Wood Rd, Mymms Drive, Brookmans Ave.  I think there was also a problem about linking with the Poettrs Bar cable system but memory fails me as to what it was.

Although speeds are slow in BP and Welham Green, poor old Essendon is in the broadband wilderness.
Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on July 16, 2010, 02:34:06 pm
Maybe we should be looking a bit more laterally at this.   Instead of thinking whether we as consumers would want to switch from our existing providers, perhaps we should be looking at whether faster broadband could help stimulate new businesses and employment in the village centre.  Currently there is a "brain drain" onto corwded trains into London each day from BP, but how many people would rather setup their own business closer to home?
Title: Re: Village broadband and high-speed optic fibre
Post by: PS on July 16, 2010, 02:59:24 pm
Brainstorming only but - you could also consider :
(a) What the overall cost of set up would be and divide by numbers of people interested - if acceptable then each contributes that amount even if considered a little high upfront.
(b) Get hold of whatever grants are available
(c) those afterwards who wish to be connected would be charged a commercial / competitive equivalent, and these amounts would go into a separate fund.
(d) at the end of the year, this accumulated pot would be divided up between the initial contributors in order to have refunded some of their initial set up costs.
Might even make a profit !! :D
Title: Re: Village broadband and high-speed optic fibre
Post by: PS on July 16, 2010, 05:12:59 pm
Might even make a profit !! :D

Or alternatively, any "profits" made could be donated to a democratically chosen Charity year after year !!
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on July 16, 2010, 09:40:06 pm
Have found this site not sure if it helps:

http://www.mybroadbandspeed.co.uk/ (http://www.mybroadbandspeed.co.uk/)

I got the following result and am in Oaklands Av:

Download Speed = 1764 kbps (221kB/s)

Upload Speed = 458 kbps (57.3kB/s)

Title: Re: Village broadband and high-speed optic fibre
Post by: Bedlam on July 16, 2010, 10:19:12 pm
984/617, a bit like my blood pressure after reading the Daily Mail.  ;)
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on July 17, 2010, 06:13:46 am
 ???

6.12 AM SATURDAY!

Download 1392
Upload 878

Pathetic isn't it!
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on July 17, 2010, 09:38:42 am
???

6.12 AM SATURDAY!

Download 1392
Upload 878

Pathetic isn't it!

09:37 Saturday using http://www.speedtest.bbmax.co.uk/ (http://www.speedtest.bbmax.co.uk/) I get..

Download =  3,399 kbps
Upload = 725 kbps

Bottom end of Moffats Lane
Title: Re: Village broadband and high-speed optic fibre
Post by: epiphany on July 17, 2010, 11:07:10 am
???

6.12 AM SATURDAY!

Download 1392
Upload 878

Pathetic isn't it!

Your lucky!

Down here in sunny Water End

Download 485
Upload 574

We are right at the end of the line (literally) from Potters Bar exchange.
Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on July 17, 2010, 11:33:26 am
11.30am up here in not-so-sunny Welham Green

Download 1984

Upload  381

The download doesn't compare too badly, but the upload is the lowest.  I wonder if that has anything to do with the power of your pc?
Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on July 17, 2010, 11:54:55 am
I got the following speeds
Download - 2549kbps
Upload - 724 kbps

We live in Peplins near the link road.   Perhaps some enterprising person could map the different speeds reported to build up a picture of the variation locally?

Title: Re: Village broadband and high-speed optic fibre
Post by: Abbot on July 17, 2010, 02:45:37 pm
If you run the test at
http://top10.com/broadband/speedtest (http://top10.com/broadband/speedtest)
You can put in your postcode and add it to a map.

I ran it

http://top10.com/broadband/speedtest/#products=postcode%3Dal9%2B7ah%26advanced%3D1 (http://top10.com/broadband/speedtest/#products=postcode%3Dal9%2B7ah%26advanced%3D1)
Give it a go.
Title: Re: Village broadband and high-speed optic fibre
Post by: Tailspin on July 18, 2010, 07:06:04 am
Ran the "Top 10" website, got 5.7Mb download and 0.2 upload.

Then ran Broadband speed checker, got 6.3Mb download and 0.4 upload.

http://www.broadbandspeedchecker.co.uk/ (http://www.broadbandspeedchecker.co.uk/)

Then ran Thinkbroadband.com, got 5.8Mb download and 0.7 upload.

The 3 tests were run within 10 minutes this morning.

Which one is the most accurate?  I am now "confused.com" ???

Title: Re: Village broadband and high-speed optic fibre
Post by: Peter Hastings on July 18, 2010, 11:55:06 am
High noon GW Road. 2866 down and 331 up.
Maybe we should all do this at the same agreed time one week and then map the results.
I'm thinking house prices here!
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on July 19, 2010, 07:58:59 am
 ???

I usually leave the computer on 24/7. At times, when connection to internet appears sluggish, I disconnect the router and then reconnect it, this at times speeds up the connection to a more acceptable speed.

I read this morning that under David Cameron's "Big Society " launch he says ;

"Local communities will get the power and money to run bus services, set up broadband internet networks and take over neighbourhood recycling schemes under a mass transfer of power from the state to the people."
Title: Re: Village broadband and high-speed optic fibre
Post by: Johnny Redd on July 20, 2010, 03:25:10 pm
OK reality check time............

Bottom end of Peplins Way, very close to Tumbliboo and Sasquatch but NOT benefitting from the new cable that was installed when a large length was knicked from the A1000 last year.

Typical download 250
Typical Upload 300

Thats all the time and were forced to have the most basic broadband modem (at BT Open Reach's suggestion) as nothing else detects the signal. It also takes in the order of 30 mins some days to detect any signal at all.

BT's answer - any signal in excess of 50kbps - THATS A TWENTIETH OF A MEGABIT - is considered an acceptable broadband signal!!!!

We desperately need this new local service.................
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 20, 2010, 04:26:06 pm
Jonny Redd - it does seem that you are NOT at all typical, most people are reporting 1.5-2.5 Mb download speeds.

It seems you have a particularly poor line. Can BT not change you to another 'pair' ?

Even if a new provider was set up to serve the village it wouldn't necessarily help you unless your line was changed or repaired.

One suggestion - do you have any neighbours that have a good service ? Could you share their connection ? Either wirelessly or via cable ? Easy enough to do and would be a way round what is clearly a source of extreme frustration for you. I'm guessing you would probably be happy to pay to share a good connection.
Title: Re: Village broadband and high-speed optic fibre
Post by: awill on July 22, 2010, 09:21:48 pm
In defence of Johnny Redd - and for those looking for results that back up his abysmal speeds, I live about as far up Peplins as you can get (around the green) and at 2115 this evening I got the following results from three different speed checking tools:

Broadband Speedchecker: Download 246, Upload 477
Speedtest BBMax: Download 246, Upload 475
Thinkbroadband: Download 231, Upload 505.

There is a reason I update my iphone using the wireless broadband at work....Sadly my home Mac is not a laptop otherwise I would do the same with that!


Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on July 22, 2010, 11:15:09 pm
Jonny Redd and awill are getting an abysmal service.   The rest of us are not getting a great service either given that the Potters Bar Exchange has been upgraded and unbundled.   
Despite the upgrade, as I understand it we still have copper going from the exchange to the village.  To get the Next Generation Access speeds, one option is for the copper to be replaced with fibre, either to the street cabinets or even better the home/premises.   (An opportunity to do some of this work and so reduce the cost, on the back of the bridge repairs and ducting being laid in the village/Bradmore has also been lost.)

The ROI for a conventional telco laying down the fibre seems to be unattractive.   I guestimate revenues of next generation broadband locally per annum  for a telco of between £20k and £60k; five year revenues of between £120k and £300k.   Initial capex of £40k, ongoing variable costs of £5k p.a.   Therefore a gross profit of worse case scenario £60k after 5 years

Also because there are areas of the country (and county) which have much worse provision than us, it is unlikely there would be any regional government grants to subsidise the costs.   

All that said, if the pure financial business case is flakey, is there an opportunity for us to form a social enterprise with the objective of getting next generation broadband introduced for the benefit of the local community and any profits to be re-invested locally?
Title: Re: Village broadband and high-speed optic fibre
Post by: Arietor on July 22, 2010, 11:59:23 pm
It must be worthwhile registering an interest with the EEDA by their 13 September deadline.
Is this something you could do for us , Tumbliboo?
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on July 23, 2010, 05:34:09 am
 ;D

I agree we need or could at least try to do "something"?
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on July 23, 2010, 07:15:54 am
Some years ago, contractors, presumably working on behalf of a cable company, dug up the pavement on Moffats and laid a tube down the south side of the lane with small beer-mat-sized plastic cover inspection hatches outside the houses. We didn't ask for this, so I presume other houses were serviced in a similar way.  

When we had the drive relaid some years back, we had a branch from that hatch laid under our drive and to our house. We had a black pull chord (see image below) fitted to connect the two so that if cable were to be laid outside, we could pull it through to the outside wall of our house.

So, for the lower half of Moffats at least, there is already a pipe in place. If that work has been repreated throughout Brookmans Park (perhaps others will chip in if it was carried out in their area) then perhaps a large part of the cost has already been met, but I don't know by whom.

The writing on the cover reads CATV CableTel.  I Googled CableTel and found this (http://www.digitalspy.co.uk/forums/showpost.php?s=cedcb8378fcc594147b464a74f111fa7&p=11833819&postcount=8)...

Quote
CableTel took over NTL (the broadcast company) and traded for a while as "CableTel: Part of the NTL Group" and then as NTL CableTel. Then it took over ComTel, Cambridge Cable (which was owned by Comcast, the American cable operator) and Diamond Cable. I think the BT Cable (yes, BT) franchises came next (Westminster and Milton Keynes?) and then the merger with Cable and Wireless Communications, itself a product of a 3-way merger.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on July 23, 2010, 08:55:34 am
Hi David

I used to work for a cable company, several years ago, so my knowledge maybe out of date, but I recall Cabletel assets were swallowed up by NTL.  NTL consumer business trades as Virgin, the business brand trades as NTL-Telewest.   I suspect that even with the dark fibre laid, the costs of "lighting -up" the fibre, provisioning, billing etc for a small section of the village (and therefore limited number of subscribers) would be unattractive for NTL.   Don't take this as gospel though, others may have a more up to date perspective.

In terms of registering for the EEDA support, I'll download the EOI and application form.   

Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on July 23, 2010, 09:02:13 am
 ;D

Appear to have good know how on the case- thanks, and you have my support!

Title: Re: Village broadband and high-speed optic fibre
Post by: Bob on July 23, 2010, 11:20:23 pm
Hi David

I used to work for a cable company, several years ago, so my knowledge maybe out of date, but I recall Cabletel assets were swallowed up by NTL.  NTL consumer business trades as Virgin, the business brand trades as NTL-Telewest.   I suspect that even with the dark fibre laid, the costs of "lighting -up" the fibre, provisioning, billing etc for a small section of the village (and therefore limited number of subscribers) would be unattractive for NTL.   Don't take this as gospel though, others may have a more up to date perspective.

In terms of registering for the EEDA support, I'll download the EOI and application form.   



Do you not have access to Virgin TV in Brookmans park as we do in Cuffley because those are the same cable box covers that we have ?
Title: Re: Village broadband and high-speed optic fibre
Post by: sharks on July 24, 2010, 07:20:30 am
Undoubtedly the way forward is that over time we will all move to wireless broadband as the cost of this service is coming down quicker than we can dig holes in the ground and lay cables.

Sharks
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on July 26, 2010, 12:13:41 pm
Agreed regarding wireless taking over - whether the 4G services we get get in the UK are WiMAX or LTE (I think the current plans are for LTE), they are apparently testing upwards of 100-150 mbps up and download so copper-cable services are likely to be on their way out within 5 years and even optic will not be as quick.

Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: Peter Hastings on July 27, 2010, 09:00:16 am
See the Ofcom report about us all being misled on this.

http://www.bbc.co.uk/news/technology-10760069 (http://www.bbc.co.uk/news/technology-10760069)
Title: Re: Village broadband and high-speed optic fibre
Post by: Bedlam on July 27, 2010, 11:55:52 pm
Recently switched over to a BT Home Hub with no speed/connectin problems so far.  :icon_jokercolor:
Title: Re: Village broadband and high-speed optic fibre
Post by: NMLHS on July 29, 2010, 01:12:34 pm
I've only just logged onto this thread and have not yet read all of it but it struck me that I now get 0.9 mbps down and 0.3 up in Moffats Lane after giving my provider TalkTalk a talking to.  Previously I was getting about 2.25 to 0.3 mbps - my record was 0.036 download and 0.22 upload.

I considered the well advertised Virgin offer of 20 mbps and more but when I enquired I was told there was no fibre optic supply so I would not actually get more than 3 Mb on a good day. (Smacks of optimism to the extent of misrepresentation - covered of course in the small print.)

I also get a maximum of about 5 Mb upload capacity. Anything over that bounces back with "undeliverable" error message.  Does anyone else have this problem?

Therefore I shall await developments on Brookmans Broadband with interest.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 29, 2010, 01:42:54 pm
I also get a maximum of about 5 Mb upload capacity. Anything over that bounces back with "undeliverable" error message.  Does anyone else have this problem?

I assume you're talking about email attachments. If so, this is most likely a restriction of whatever SMTP mail server you are using, it will have mothing to do with the actual speed of your connection.
Title: Re: Village broadband and high-speed optic fibre
Post by: NMLHS on July 29, 2010, 01:53:35 pm

I assume you're talking about email attachments. If so, this is most likely a restriction of whatever SMTP mail server you are using, it will have mothing to do with the actual speed of your connection.

Ah! Thanks; that would be the reason.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 04, 2010, 07:27:58 am
From the BBC...
Quote
BT competition seeks out UK's next fibre hotspots

Communities that are keen to obtain fibre-based broadband are being asked to publicly declare their desire for high-speed net access. BT will log responses to a website to get a better idea of the potential demand for fibre-based services

If you go to the BT Infinity site, http://www.bt.com/infinity (http://www.bt.com/infinity) there is a box on the right where you can enter your postcode to register interest in having optic fibre installed locally. The box looks like the images attached below.

Clearly, the decision will be made on a business basis, so numbers will be important.

Title: Re: Village broadband and high-speed optic fibre
Post by: Mermaid on October 04, 2010, 07:36:13 am
Great! Thanks Dave, I've registered   :)
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on October 04, 2010, 09:34:41 am
http://www.racetoinfinity.bt.com/ (http://www.racetoinfinity.bt.com/)

this is the web site to go to.

ive registered and it says we are already scheduled for it.

which is great....not sure when though...bp
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on October 04, 2010, 09:38:53 am
amazing...just found this info on http://www.thinkbroadband.com/ (http://www.thinkbroadband.com/)

-basically we are on for infinity by dec 2011 :)


BT Openreach announce 159 new fibre broadband exchanges
Wednesday 29 September 2010 17:21:51 by John Hunt
BT have announced a further 159 exchanges today which will see faster broadband made available using Fibre-to-the-Cabinet technology. The new exchanges are part of Phase 6 of the roll out of fibre-based broadband which offers speeds of up to 40Mbps using technology installed in road-side cabinets. Only a handful of service providers currently offer this faster broadband which uses BT's network, but more will be coming on board as more areas receive the upgrades.

This latest update also details some exchanges which are to receive Fibre-to-the-Home/Premises (FTTH or FTTP) where fibre is run all the way to the building, and can offer faster speeds up to 100Mbps, but it's important to note that this won't be available to everyone in an area.

The new exchanges announced today are listed below. The 'Indicative live date' is an estimate only and in some cases, exchanges have seen these dates change by over 18 months. Previously announced exchanges can be found in the following articles:

PONTELAND   Northumberland   FTTC/P   Sep 2011
POTTERS BAR   Hertfordshire   FTTC   Dec 2011
PRUDHOE   Northumberland   FTTC/P   Dec 2011
Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on October 05, 2010, 09:32:04 am
Super fast broadband - apparently our exchange is on the roll-out plan for superfast fibre-optic  (not sure whether there is any possibility of getting FTTP), looks like BT are offering FTTC.   

Also not clear to me when our exchange (Potters Bar) is being upgraded looks like Autumn 2011.   

Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on October 05, 2010, 09:38:55 am
Relevant link is http://www.racetoinfinity.bt.com/home (http://www.racetoinfinity.bt.com/home)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 05, 2010, 12:53:17 pm
There appears to be two distinct parts to this - firstly the exchange has to be upgraded (which we are told is late 2011) then presumably fibre has to be laid to the cabinet (or premises) (unless this is done in parallel.)

So my guess is that the more urban areas like Potters Bar itself will get the service first and outlying areas like BP will be later. So it may well be a few years away yet.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 05, 2010, 02:27:55 pm
There appears to be two distinct parts to this - firstly the exchange has to be upgraded (which we are told is late 2011) then presumably fibre has to be laid to the cabinet (or premises) (unless this is done in parallel.)

A cable company laid the pipes ages ago. We have an access point at our house. It just needs the cable feeding through, but not sure who owns the infrastructure.

Check this post earlier in the thread for pictures.

http://www.brookmans.com/forum/index.php?topic=937.msg22440#msg22440 (http://www.brookmans.com/forum/index.php?topic=937.msg22440#msg22440)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 05, 2010, 03:49:04 pm
Nothing exists in Peplins Way as far as I know - so it's possible only a small amount of BP was cabled (or just the ducts installed) before the cable company (whoever they were) abandoned the project.

If the new infrastructure is fibre to the cabinet then possibly fibre can be laid along existing ducts anyway with no new connections required to each individual house. If that's the case then maybe fast broadband isn't as far away as it could be.
Title: Re: Village broadband and high-speed optic fibre
Post by: Abbot on October 05, 2010, 06:24:46 pm
Perhaps when the copper was taken along the A1000, they replaced it with Fibre. Or did that go to the mobile Mast??

How is the Broadband at the RVC??
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on December 03, 2010, 01:10:40 pm
 ;D
BT are plugging "The race to Infinity" which is their super fast fibre optic broadband which they are lauching nationwide.Interested parties can register their interest and importantly, can vote to get broadband sooner rather than later. It's a race, the more votes in an area will determine the pecking order for the faster speeds.

Quote from their web site;

"The Race to Infinity is on: Vote now.
 
Remember, lots of people across the UK are voting for their towns, too. So if you want your area to get BT Infinity sooner, now's your chance to make it happen".


The link;  http://www.racetoinfinity.bt.com/ (http://www.racetoinfinity.bt.com/)
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on December 03, 2010, 01:11:44 pm
Aren't we already due by Sept 2011 - I think the vote is for places with dates which haven't been decided yet.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on December 03, 2010, 01:17:00 pm
All I can say is that I registered some time ago, and this morning I got an e-mail from them inviting me to vote. This is why I passed the information on.
Title: Re: Village broadband and high-speed optic fibre
Post by: awill on December 03, 2010, 02:21:06 pm
I also registered some time ago and also got the email this morning - would recommend that if in doubt, get voting. I know I will be - anything has to be better than my current 0.3/0.4mb top speed!
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on December 03, 2010, 03:01:55 pm
I rang BT this afternoon and they say March 2011 or there about!!?
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on December 03, 2010, 03:06:29 pm
Ooh that would be fantastic! I wonder if the date is when we can expect to actually get service live or whether it's the date the exchange will be capable?
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on December 03, 2010, 07:12:18 pm
thats great news...currently getting 3.5 mb dl but more is always good....bp
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 03, 2010, 09:18:13 pm
It's still not clear whether that is when the exchange is upgraded or whether an improved service is available to the individual householder.

I suspect upgraded connections (which probably involve upgrades to the cabinets on the street) will be rolled out gradually with Potters Bar coming well ahead of outlying areas like BP.

Hopefully though it won't be long - I would love to get a faster connection but keep the same ISP and everything as it is now.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on December 04, 2010, 09:48:01 am
 ??? I do not use BT for my internet but have have them for phones. Do you know if /when this fibre optic is available would this be able to be used by suppliers other than BT?
BT have said to me that their engineers would connect into the home once I sign up and once it's available.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on December 04, 2010, 11:11:47 am
 ;D Yet more information form the news this morning!
Follow the link for 1 gigabit

http://www.theregister.co.uk/2010/12/03/bt_gigabit/ (http://www.theregister.co.uk/2010/12/03/bt_gigabit/)
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on December 14, 2010, 08:21:10 am
Is anyone else experiencing a sluggish connection in Brookmans Park this morning?  My download speed is 3,419 and uploads is 779, but connections keep timing out.

Title: Re: Village broadband and high-speed optic fibre
Post by: colinr on December 14, 2010, 09:14:16 am
Is anyone else experiencing a sluggish connection in Brookmans Park this morning?  My download speed is 3,419 and uploads is 779, but connections keep timing out.

Hello Dave

Mine is as slow as ever 1.760 down and 343 up.

This is pretty much standard for me (AOL) , however its all working same as usual.

Regards

Colin
Title: Re: Village broadband and high-speed optic fibre
Post by: mungroo on December 14, 2010, 01:09:13 pm
Things were very slow in Potters Bar too. Couldn't get into various websites - even turned off my firewall --> no effect.
All seems ok now though
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on December 14, 2010, 01:42:42 pm
Thanks Mungroo, seems to be better now.
Title: Re: Village broadband and high-speed optic fibre
Post by: NMLHS on December 14, 2010, 02:21:18 pm
Wow! what are you lot on?  I rarely get over 800 Kbps down and 350 up. I had 920 down and 410 up about 10 mins ago!
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on December 14, 2010, 02:50:45 pm
BT Broadband and situated at the village end of Moffats. Just tested on http://www.speedtest.bbmax.co.uk/ and getting 3,410 down and 761 up. 
Title: Re: Village broadband and high-speed optic fibre
Post by: Tailspin on December 14, 2010, 02:55:46 pm
It has been slow today.  Currently 1957 down, 426 up in Calder Ave.
Title: Re: Village broadband and high-speed optic fibre
Post by: mungroo on December 14, 2010, 03:22:06 pm
looks like it depends what you use...
with http://www.speedtest.bbmax.co.uk/ I get 5197 down and 809 up
with http://www.speedtest.net/ I get 4110 down and 720 up
big difference in the download
Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on March 19, 2011, 08:51:42 am
My talktalk/tiscali contract has ended and I'm very tempted to switch to Virgin for the speed.  That would mean giving up my BT line, which I've always been reluctant to do.

Has anyone any experience with Virgin, good or bad, including their Customer Service, please?
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 19, 2011, 09:05:01 am
There are a number of review sites online set up for customer evaluations and recommendations.  Just google Virgin Broadband Reviews.  Here are a few.

Broadband Choice gives a fairly upper average rating

http://www.broadbandchoices.co.uk/article.asp?id=virgin-media-broadband-reviews&kt=1293&gclid=CMX_xfih2qcCFdFX4Qodij5x9g

However, Review Centre gives it 1.2 out of 5

http://www.reviewcentre.com/reviews77262.html

David

Title: Re: Village broadband and high-speed optic fibre
Post by: Emma on March 19, 2011, 10:31:49 am
Hi Chickenlegs. I have been with Virgin for quite a few years now, since when they were first known as NTL. I've very rarely had any problems with them service wise. My phoneline, TV & Broadband consistently work and BB at a reliably good speed. When i upgraded to wireless they sent me all the equipment free of charge and their tech support was very helpful in getting it all set up and working correctly. The only thing that i feel lets them down, is their main customer service line. Quite often there are long queues to get through, and they don't offer any kind of ring back service, as most other companies now do. I havn't had to call them for a good 6 months now though, which i feel is good considering they provide me with all three services.
Title: Re: Village broadband and high-speed optic fibre
Post by: peppermint on March 19, 2011, 11:24:24 pm
We were originally with BT but had problems 18 months ago when our broadband kept dropping out.  Apparently this was caused by the quantity of users being added to the line(?) and because we were the maximum distance from the exchange we lost out.   BT tried everything but said that short of running a cable to our house we would only be able to get broadband by using a "dongle" which we had from Orange.
We were contacted by Sky about 12 months ago, who told us they could provide broadband for us and they have, We now have excellent broadband speeds.   We also moved our phones to Sky and have been able to keep our old number.
Hope this helps.
Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on March 19, 2011, 11:31:36 pm
Thank you, David.  I have been on lots of forums but local knowledge is very valuable.  And thank you Peppermint and Emma.
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on March 20, 2011, 12:31:22 am
Let's have some numbers folks. I've moved to BT Business Broadband for work and am within 100m of a cabinet.  The best I get is 0.8Mbps download, maybe 1.3Mbps if the electrons are in the mood.  So I plan to switch back to Plusnet where I got 3Mbps.  I know we're not meant to advertise in the forum, but we all need better a broadband service than we currently get in the village.  So let's think of it as a service for the community by pointing out the good service providers :)
Title: Re: Village broadband and high-speed optic fibre
Post by: colinr on March 20, 2011, 09:00:44 am
I don't think its as simple as that, Midnight.

I recently had a connectivity problem with AOL.

After two weeks of pulling my hair out and a visit from a BT engineer I was still getting intermittent connections, with varying speeds.

I then tried three different routers and I was getting a completely different download speed from each, between 350kb up to 3meg.

After a lot of messing around I found a router that worked without any dropout errors, I am now using this unit but the speed is 1.5meg, which is not great but it works without any problem.

So I guess the telecommunication systems we have in place in the UK compared to the rest of europe is so flaky we must be grateful we even get a connection, after all we are only in the 21st century! ;D

Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on March 20, 2011, 10:28:16 am
I take your point colinr, and it's well made.  The thing is that over the same cable and router, just switching from Plusnet to BT Business BB has led to a drop in speed from 3 to 1Mbps after the stabilisation period.  I've also done the router swapping thing.  Judging from something that the BT helpdesk said, BT may not have adequate equipment in the exchange compared to the equipment installed by other vendors.  In fact he used the term "not as good" before he hastily retracted ;D.  To be fair, BT helpdesk and the engineer that came out were really helpful and tried very hard but it's delivery that counts.

I think there's another thread on this sort of thing, but even so, if anyone is prepared to post up the speeds, provider and approximate village location I for one would be grateful.

Anyway, I think I've hijacked chicken legs' thread enough.
Title: Re: Village broadband and high-speed optic fibre
Post by: colinr on March 20, 2011, 10:44:53 am
Hello Midnight

It might be useful to take a look at this site


http://www.broadbandspeedchecker.co.uk/broadband_speed_in_my_area.aspx


It gives an indication of speeds close to your post code.


Regards
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 20, 2011, 10:45:15 am
In Peplins Way (once considered too far for ADSL due to the distance from the Potters Bar exchange) I get approx 1.5M down and about 450k up. This is reasonably reliable with occasional router reboots required.

I'm with Plusnet and always have been (maybe 5 or 6 years) so cannot comment on how they compare from a personal experience but generally Plusnet seem to do well in surveys. Plusnet are actually owned by BT these days  :)
Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on March 20, 2011, 12:59:08 pm
Thank you for that "speed in your area" link, colinr.  It shows one poor person in my area only getting 0.31Mbps from Virgin.  Don't know how that can be. 

Can I ask another (connected) question?  My speed comes out at 2.72Mbps and 0.74Mbps.  I find it generally satisfactory in that if I click on a link, or type in an address, it's an instant connection.  Do we only need very high speeds if we do a lot of downloading of films, or uploading of photos?
Title: Re: Village broadband and high-speed optic fibre
Post by: Bob on March 20, 2011, 09:16:51 pm
I'm on Virgin in Cuffley, I don't appear on the post code link and I can't agree with the poor comments about them. I pay for 20mb and get 18 or 19mb 95% of the time on my pc. The only complaint that I have is that it can take a while to get through to an operator but when you do I have always found them very helpful.
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on March 20, 2011, 10:48:36 pm
I think you get used to low speeds when loading normal web pages and I hardly notice the difference between here and work. The front page of brookmans.com takes 2 seconds to load on my 1.25MBPS line south of Essendon. We moved from Potters Bar with double the link speed but I can't say I've noticed the extra second it takes here and the nicer surroundings make up for it :)

I download bits and pieces off newsgroups for TV catchup and I just leave it overnight as nothing's that important. I can still use iPlayer at this link speed and the VOIP in the BT Hub works fine too.

We're due BT Infinity (http://www.productsandservices.bt.com/consumer/assets/fibre_map/index.html#fiberDetails07) in December, that might bump speeds up a bit but I don't expect to be noticing it too much.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 21, 2011, 09:12:59 am
The only thing you really need the speed for is streaming video - iPlayer being the most common example. Obviously it is nice to have extra speed for downloading but I've found 1.5M just about OK - I certainly wouldn't pay a big premium for 16 or 20 meg because I'd so rarely benefit from it.
Title: Re: Village broadband and high-speed optic fibre
Post by: steevey on March 21, 2011, 06:27:26 pm
I am with BT and find the service very good However im informed by BT that ( BT infinity ) which is high speed broadband is coming to Brookmans Park in December 2011 look on BT website    :) :) :)
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on March 21, 2011, 07:04:18 pm
- I certainly wouldn't pay a big premium for 16 or 20 meg because I'd so rarely benefit from it.
It's a shame for the customers the sync speed isn't taken into account when it comes to charging. I pay the same for my package as someone who is actually getting 20 meg!
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on May 06, 2011, 08:34:19 pm
I rang BT this afternoon and they say March 2011 or there about!!?
I just rechecked (I do it every now and again when the internet world seems very slow!) and it's now put back to 31st March 2012. I have found a few planning applications on the Hertsmere web site for the remote DSLAM cabinets in Bushey but nothing up this way.
Title: Re: Village broadband and high-speed optic fibre
Post by: awill on May 24, 2011, 09:53:06 am
Hi all,

I finally had had enough of download speeds of 250kb at the top of Peplins Way and, after working with Sky (who ran tests, sent me a new router etc), they finally sent an Openreach (BT) engineer to investigate. My internal phone point was very old so he replaced it with a whizzy socket that separates the phone from the broadband without need of a splitter and much to my amazement he tested the line at 1.8mb. Now once I hooked up my wireless router I could only get 1.5mb, but still 6 times faster than before. Now sadly the speed has settled back to a consistent 0.6mb which is still much better than it used to be, but I will rattle Sky's cage once more on this. However, the engineer did impart some useful information. He did some work at the junction box which I think involved upgrading some cable. The speed at the junction box - which I understand is somewhere up near the top of Moffats, is 4mb and therefore the best anyone in the village can hope for is this speed, but presumably only if you are (metaphorically) on top of the box. Because the top of Peplins is at least 2km from the box then 1.8mb is likely to the best we far flung BP residents can hope for.

I did wonder if anyone else on Peplins benefitted from the work he did at the box - I know my neighbour is now getting better speeds (similar to my 0.6mb) - I am intrigued why I  had a glorious 24 hours at 1.5mb - perhaps if we all pushed our respective service providers then things may keep improving. I use the speed test on Thinkbroadband.com - if you set up an account you can track your speeds over time and you can send the link to your service provider if needed.

Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on May 24, 2011, 10:31:35 am
I moved into a rented place Essendon and put the BT router where the other chap had his, it took hours to sync up and then only at 448kbps, it was truly awful and dropped in and out (said to be the reason he moved out!). I left it the three days they suggested and it had got no better.

Investigated internal wiring and found this socket (even though it was a BT Ppenreach master) was the last in line - the first was in a bedroom (also an Openreach master). Plugged into the first socket it synced at 2MBPS. I added a central splitter and a router you can tweak the noise margin ratio on and can now sync at 2.2 meg :)

Check on http://speedtester.bt.com (http://speedtester.bt.com) which reveals your sync rate and your IP profile rate. BT's DLM will manage speeds up and down to increase stability. Some routers with some chipsets can over-ride this setting. I'd put up with an unstable line every now and again to get a bit more speed. Sadly this is all automated. Each line has a target SNRM usually around 6dB (you can see this in the stats on the router). Each time you power cycle it, you get a power cut or it drops out, the exchange can instruct the router to connect with 3dB more margin which impacts the connect rate (I find by about 300kbps). You can end up losing half your speed this way if you only sync at 2MBPS!

It should recover after ten days of stability. That for me would have been sunday, but we had a power cut :(

I see you're on Sky, they might be different and not use the same DLM as BT do but it always seems stability is the answer to better speed, just a shame there isn't a way you can disconnect the router cleanly so the exchange knows it's a planned disconnect.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 12, 2011, 12:17:51 pm
Hi all

Just had the BT engineer round to sort my broadband and hes increased my speed from 1mb to 3.5 mb download speed which is great. Mimms drive area. He did this by switching the line pair that we use to another pair and this fixed the issue.

He also issued a new hub which will auto switch wireless channels if there is interference on the current channel

If anyone else has slow speed on bt this may be the way to sort it.

He said BT infinity will be available Mar 2012 and we should expect up to 30mb download in BP area.

ta BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on June 12, 2011, 12:22:02 pm
 ;D

Good news, and thanks for the update
Title: Re: Village broadband and high-speed optic fibre
Post by: Tailspin on June 13, 2011, 12:29:42 pm
BrookyP, how easy was it for you to get a BT technician?  Could you contact someone directly in the UK or did you go through the hastle of calling their call centre, which I belive is in India?  I have had to go through the call centre, and all they try to do is fix it remotely.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 13, 2011, 02:16:36 pm
Pretty easy I just stood firm with the call center in India.

 I let them go through the usual gumpf.

Have you re booted the router

have you checked the master socket

blah blah...just said yes in all the right places then they did a line check and insisted i could only get 2mb.

I said I had had 4mb before (sort of true!) they disagreed. I said i was going to leave and then they caved and  this guy turned up to sort it about a week later

He really was a gem and did loads of stuff above and beyond.

We could only get 2 mb in the house and I said to switch the line pairs over in the house and at the exchange. They did this and bosh-4.5mb at the master socket.

Once its got to my pc via main line networking its about 3.5.

 (ie the signal is carried to my pc via the electric circuit in the house-special plugs needed- then cat 5 from the socket) .

He was suprised as we are a fair distance from the road cabinet-which is at the end of mimms drive but proof was in the pudding.

I gleaned from the whole experience that the problem was due to the line quality i was on-ie the copper cable had an issue-we switched pairs and it was sorted.

He said the transmitter causes big probs for pine grove area-up there its 1mb!!

good luck

bp

Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on June 13, 2011, 04:04:10 pm
You did better than I did - I tried to explain that power cuts kept taking my line down and up, which drops the speed each time. They then did a line test which took it down and made is slower still, and to try and make it quicker, they wanted to change my wifi channel!!

Someone at work implied calling in the late evening here would get someone in Scotland rather than India, not tried that myself but I think it could be worth a go.

I'm sure though, from a business perspective, the Indian call centre solves and satisfies a high proportion of people but it's the more complex faults that take them away from their idiot sheet which will leave people dissatisfied.
Title: Re: Village broadband and high-speed optic fibre
Post by: NMLHS on June 16, 2011, 08:08:09 pm
Is March 2012 the time that the much publicised service reaches Potters Bar or when they have laid the cables to the pole outside my house (and everybody else in BP)? Or.... do we still have to wait another couple of years until we join what BT would have us believe, a majority of the rest of the country?
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 16, 2011, 08:19:33 pm
mar 2012 is when its online and available-cable laying starts dec 11-according to the bt man

ta bp
Title: Re: Village broadband and high-speed optic fibre
Post by: fredkw on August 03, 2011, 05:36:55 pm
Something seems to be happening to improve speeds.  I am on Bradmore Way and was living with between 1 & 2Mb.  Today I got a peak of 3.9Mb using my speed test.  Consistently over 3.4Mb.

3rd August 2011 17:24:26    673 Kbps    3913 Kbps
3rd August 2011 17:22:41    666 Kbps    3451 Kbps
29th June 2011 16:43:19    557 Kbps    2635 Kbps
26th June 2011 09:41:45    689 Kbps    1248 Kbps

Recent results listed above, trend is towards higher speeds.  I have done nothing to my installation over this period. Lets hope it lasts
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on August 03, 2011, 06:24:08 pm
What speed do you synchronise at and what's your SNR margin? I'm south side of Essendon and I normally sync about 1.9MBPS with an IP profile (max rate) of 1.693MBPS (http://www.speedtester.bt.com (http://www.speedtester.bt.com) will give you this).

If your sync speed is the same but your throughput has gone up suggests maybe you've been shifted to a different pipe within the exchange with less load on it or something like that. If your sync speed has gone up perhaps the weather has dried out some cables somewhere.

I saw planning apps (https://fastweb.welhat.gov.uk/detail.asp?AltRef=S6/2011/1309/CN) for 12 telecommunications cabinets, no details on locations - it might be for Hatfield exchange though - but it might be the long awaited FTTC :)
Title: Re: Village broadband and high-speed optic fibre
Post by: fredkw on August 09, 2011, 12:15:50 pm
ADSL             
   Type    Interleave Path          
   Status    SHOWTIME          
       
                         Downstream           Upstream
         
   Data rate(Kbps)             3167Kb               937Kb
         
   Noise Margin             3                       8
         
   Output power(dBm)   126                       177
         
   Attenuation(dB)           60                       29

Figures from my router.

Speeds today nearer 2.9Mb
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on August 09, 2011, 12:27:57 pm
Is that with BT? Nice to have a 3dB connect margin (which gives you a higher sync speed). These are my stats and I'm jealous of yours :)

ADSL Link   Downstream   Upstream
Connection Speed   1824 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   4.0 db   7.0 db

My biggest problem is each power cut is assumed by the exchange to be a line fault and it increases the sync margin by 3dB and takes 300kbps off my already slow speed! I did ten days uptime at 1920kbps then a power cut and I was down to 1600. With a few commands into the Netgear I brought it up to 1824. Every little helps ... My quickest is 2.2 meg. Only ADSL1 though, too far for ADSL2+.

If you go onto http://speedtester.bt.com/ (http://speedtester.bt.com/) it will do a BT speed test but also it reports your BRAS or IP profile which is the maximum throughput you can get.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on August 16, 2011, 08:19:59 am
When BT get round to installing "Infinity" in our area does any one know if other providers will be able to use this as well, or is it exclusive to BT?
Title: Re: Village broadband and high-speed optic fibre
Post by: Nonloso on August 21, 2011, 11:12:19 am
Does anyone have trouble getting a DSL connection? I've successfully used an old Netgear modem/router for several years. I recently bought a new one to upgrade to a faster wireless network, but the DSL light never comes on - it flashes and then goes off so there is no connection to the broadband provider (Virgin). The old router still works fine.
I've had this problem with a Speedtouch modem as well, many years ago, so I don't think it's the new router that's at fault. Has anyone else has come across a similar problem?
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on August 21, 2011, 01:43:09 pm
Does anyone have trouble getting a DSL connection? I've successfully used an old Netgear modem/router for several years. I recently bought a new one to upgrade to a faster wireless network, but the DSL light never comes on - it flashes and then goes off so there is no connection to the broadband provider (Virgin). The old router still works fine.
I've had this problem with a Speedtouch modem as well, many years ago, so I don't think it's the new router that's at fault. Has anyone else has come across a similar problem?

I am also on Virgin and had some problems when swapping to a new router, it turned out there was too much 'hiss' on the line.  Called BT and they sent someone round to sort it out.  Might be worth calling them, if the problem is outside your house, it's free.

Aidan
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on August 21, 2011, 02:35:31 pm
if the problem still exists ask them to swap the pairs at the exchange.

It sounds like the adsl connection is not synching (shaking hands) with your router. most likley a noise issue on the line.

bp

Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on August 21, 2011, 02:40:13 pm
when bt came to me he said infinity upgrade due to start 2012...:)
Title: Re: Village broadband and high-speed optic fibre
Post by: Nonloso on August 22, 2011, 08:34:05 am
Thanks for your advice.
As is the case for everyone in BP the DSL line is long and noisy - BT have fiddled around with it in the past to no great effect.
After some investigation on the web it seems that some routers can deal with long and noisy lines better than others, and (more by luck than judgement) my old Netgear DG834G router is one of those that can. The new one (Netgear DGN1000) clearly isn't.
I suppose I will just have to stick with the old router for the moment and get BT to sort the line out at some point.
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on August 22, 2011, 04:36:09 pm
I see SamKnows (http://www.samknows.com/broadband/exchange/LNPOT) now has the RFS date as June, and the BT infinity site just says "2012". The long wait continues!

Also in the news today, USwitch (http://www.t3.com/news/uks-slowest-broadband-towns-revealed?=59693) has just released data showing the south of the country has slower speeds than the north. They also have StreetStats (http://www.uswitch.com/broadband/speedtest/streetstats/) showing speeds around you, I think this might be the same data as the previous link here but is interesting nevertheless. When I did my test it added my result to the map.

There are some people right next to the exchange only getting 2MBPS (http://www.uswitch.com/broadband/speedtest/streetstats/#home_en6 1hr_download_0_all_all_0_1)!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on August 23, 2011, 09:16:47 am
There are some people right next to the exchange only getting 2MBPS (http://www.uswitch.com/broadband/speedtest/streetstats/#home_en6 1hr_download_0_all_all_0_1)!

You have to be careful not to take these figures completely at face value.

You could have faulty internal wiring or an old modem or some other problem that would have nothing to do with the ISP.

The general trend is clear from the figures on the Broadband StreetStats site, the further away from the exchange the slower the speeds (in general). Interestingly when I click on figures where I live it says I am 1978 metres away from the exchange which can't be right, even as the crow flies it must be 3km or so.
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on August 23, 2011, 02:10:38 pm
Quote
Interestingly when I click on figures where I live it says I am 1978 metres away from the exchange which can't be right, even as the crow flies it must be 3km or so.

Perhaps they have instead taken to quoting the year that your broadband last matched the UK average?   :)

A
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on August 23, 2011, 02:20:26 pm
I have 4mb Down load and nearly 800 Upload in calder avenue area.

I was getting 1mb and 300 until I phoned BT. They said all they could to convince me it was fine but I had read on the internet that faulty phone lines (ie fractured/damp etc) can affect speed.

we had another line in the house anyway and they swapped onto this...4mb consistant ever since.

dont take no for an answer from these guys...if i am getting this and im about 3 mile from PB exchange then others can....bp
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on September 24, 2011, 08:26:28 pm
I see SamKnows (http://www.samknows.com/broadband/exchange/LNPOT) now has the RFS date as June, and the BT infinity site just says "2012". The long wait continues!

BT Infinity checker now updated to RFS December 2012 although SamKnows says 1/3/2012. Neither will be soon enough!
Title: Re: Village broadband and high-speed optic fibre
Post by: Mr Green on September 30, 2011, 09:10:54 am
Has anyone elses broadband speed suddenly gone up?

I use http://www.speedtest.net/ (http://www.speedtest.net/) to measure my speed now and again. A good day sees just over 3 Mbps and a bad as low as just over 1 Mbps. Last night I ran a check and wow - 5.9 Mbps coming into BP. This morning it was 5.84 Mbps.
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on November 15, 2011, 04:07:42 pm
I see SamKnows (http://www.samknows.com/broadband/exchange/LNPOT) now has the RFS date as June, and the BT infinity site just says "2012". The long wait continues!

BT Infinity checker now updated to RFS December 2012 although SamKnows says 1/3/2012. Neither will be soon enough!
SamKnows (http://www.samknows.com/broadband/exchange/LNPOT) just updated to show RFS 31/12/2012 which mirrors the bt.com/infinity date ... another year will feel like an eternity, a few months didn't seem that bad!
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on November 15, 2011, 06:53:07 pm
jees!!

can live with 4.5 DL but friend pulling 30mb in north london enabling HD streaming etc.

still on the upside it is nice and quiet round here  :mblah05:

bp
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on December 30, 2011, 05:29:47 pm
I've now discovered that Essendon won't be seeing FTTC installed (not at least those on Potters Bar exchange) - BT have said their formula does not make it worthwhile (currently). They take into account the possible uptake, technical difficulty, and the speed increase over the old ADSL.

There is some (feasible) web rumour that the current roll-out concentrates on easy gains in areas close to the exchange who are served by cable companies. BT can then compete with cable companies and bring people "back to BT".

The downside of that being the more rural, difficult areas who are already poorly (if at all) served by ADSL and have no cable companies will still endure the world wide wait, whilst paying the same price as people enjoying quicker speeds.

So wonder what this means for Brookmans Park? Has anyone got definite confirmation the BT FTTC will be deployed?

I can see BT are unlikely to retired on the profits of fibring up Essendon, Wildhill and Woodside but that doesn't make it right though :(
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on December 30, 2011, 06:26:36 pm
from bt website

30th june 2012

Canvey Island, Costessey, Cuffley, Danbury, Dunstable, Flitwick, Foxhall, Hatfield, Kings Lynn, Lowestoft, Norwich City, Norwich West, Potters Bar, Rayleigh, Sawbridgeworth, Shefford, Sheringham, South Ockendon, Thetford, Thorpe, Ware, Welwyn Garden.

guessing all those on PB exchange will benefit...hope so

bp


Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on December 30, 2011, 07:32:46 pm
Be really nice if that were true, but sadly it's not. Like you I guessed everyone on the exchange would benefit, but that's not the case.

They have to install new cabinets adjacent to the current ones, run fibre from the exchange out to them, install remote DSLAMs and find local power. I doubt any of this is cheap and they want a return, so they're likely to put them where they can make that return. Take a look at the "Project Information" PDF on this planning request (http://publicaccess.welhat.gov.uk/rpp/index.asp?caseref=N6/2011/2790/DT) for WGC and you'll see what's involved, not a small job.

As I said in my original, those in Essendon on 01707 6xxxxx are served from Potters Bar exchange and will not be getting FTTC.

Perhaps someone in BP village who is on BT could send the mods a message like I did and you will then know for sure if you are included in the roll out - See Here for how (http://community.bt.com/t5/BT-Infinity/What-Cabinet-am-I-connected-to/m-p/356447/highlight/false#M20935). They will need your phone number and postcode, and will tell you what cabinet you're connected to and whether it will be included in the fibre roll-out.
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on January 10, 2012, 11:49:40 pm
The December 2011 BT data is now on Google Spreadsheets - Here (https://www.google.com/fusiontables/DataSource?snapid=S351604JNil).

Confirms the South of Essendon won't be done, nor Wildhill, nor most of the properties up Kentish Lane - some 142 properties served by PCP44 are not getting fibre :(

On the upside, I put a few Brookmans Park village postcodes in and they came back with a speed increase of around 7 times the current copper speed (AL9 7Q* for example). Take a look-see if you're included and what the speed uplift is likely to be. I used "Filter On" and put "Postcode" "Starts With" and put in AL97Q :)
Title: Re: Village broadband and high-speed optic fibre
Post by: Greybeard on January 11, 2012, 08:16:43 am
Thanks. Putting in AL9 7AH reports that 62% can expect a 7.64 uplift, while 37% are down for an uplift of 4.82.

Obviously the 99% total is just rounding. But any views on the uplift differences for what is a relatively small run of houses?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 11, 2012, 09:29:29 am
Looks good for Peplins Way, I checked AL9 7UR and 100% get an uplift of 7.64.

No idea where the number 7.64 is derived from or what it will mean in practice.
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on January 11, 2012, 01:49:28 pm
The percentage is the number of lines from the postcode that go into the cabinet shown - one postcode may be connected to two cabinets and perhaps only one cabinet will get done. The uplift is a marketing figure, it's probably one of the indicators they use to decide who gets it and who doesn't, could be inaccurate depends how far you are from the cabinet.

It's nice to finally have the yes/no answer rather than assuming you'll get it. The online data only has those who will get it, the full CSV's have all postcodes, even those who won't get it - the full CSV's are here (https://docs.google.com/open?id=0B_m5Gbpvm--mZDQ0NjgwMzItNDk1Zi00NjY4LWE5NzUtZTE3ODZkNzgxN2Qy) - needs a recent version of excel to open as they are too large, although they're CSVs so can be opened in other tools or use the DOS find utility to search for what you want. There are some AL9 7's who won't get it but they're more over towards Welham Green (AL9 7TR,B,J,U,P,H,G,Y,S,T,D,X all served by Cabinet 39 on Potters Bar exchange).
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 11, 2012, 03:25:24 pm
Looking around the wibbly wobbly web it seems uplift is a speed uplift ratio and its based on the length of line to cabinet.

So I guess my one of 7.64 is 7.64 x faster.

Hope so that would be beyond amazing....bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on January 12, 2012, 12:32:21 pm
Just checking, is this for anyone, or just for people who choose BT infinity ISP?

A
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on January 12, 2012, 07:35:44 pm
How irritating that we don't have cable in the village...

http://www.t3.com/news/virgin-media-to-unleash-120mb-internet-in-uk (http://www.t3.com/news/virgin-media-to-unleash-120mb-internet-in-uk)

A
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on February 28, 2012, 06:30:04 pm
Looks like work has started on bringing 21st century telecoms to BP.  I have noticed new powered BT cabinets going in on the corners of Mymms Dr/Calder Ave and Mymms Dr/A1000.

Does this bode well for delivery of BT Infinity and fibre to the cabinet?  I hope so :-)
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 28, 2012, 08:22:05 pm
I noticed that. pass daily so will try to collar the BT guys and have a chat...bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on February 29, 2012, 08:00:00 am
There seems to be a new box on A1000 - on left going towards Potters Bar -top of Georges Wood Road on oppostite side?
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 29, 2012, 01:12:47 pm
Had a chat with the BT Guys. It is infinity they are putting in. He reckoned it will be online within a month ;D

we shall see....bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on March 01, 2012, 12:11:53 pm
Indeed we shall see, BrookyP.  The schedule is for June this year and no doubt BT are going to have a lot of testing to do (or maybe not!).  So next month would seem a bit quick.  Nevertheless I'll be so glad to move off the broadband hard shoulder.
Title: Re: Village broadband and high-speed optic fibre
Post by: TAW on March 19, 2012, 02:01:10 pm
BT advise that:
Even when a exchange has been upgraded with BT Infinity and Your local street cabinet has been updated with fibre optic cables, it's still possible that some people in the area will still not be able to get it on their line.

This could be because:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your home may not be suitable for fibre optic cables.
Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).

The BT availability checker at www.bt.com/infinity (http://www.bt.com/infinity) has the latest details about whether you can get BT Infinity on your line. It'll also tell you what broadband speeds your line can support. If you can't get BT Infinity now, then you can register your interest and BT will we'll tell you when you can.

I wonder if locals have registered their interest and been told when they might get it?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 19, 2012, 02:21:39 pm
Your home may not be suitable for fibre optic cables.
Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).

Surely this doesn't apply to fibre-to-the-cabinet ? The whole point of FTTC is that it doesn't need the connections to each premises upgraded.
Title: Re: Village broadband and high-speed optic fibre
Post by: TAW on March 19, 2012, 02:41:23 pm
You need to connect to the street cabinet and if you want high speed broadband the old twisted copper cable isn't good enough. BT won't connect wireless to street cabinets.
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on March 19, 2012, 03:01:20 pm
I pretty much understood that FTTC would be what most people will get with copper from the cabinet to the house.  Unless of course you get lucky and have fibre wired into the house already.  There was talk of taking fibre to the pole and dropping onto the premises from there but I doubt that'll be what we'll see for ages.  Anyway, the promise of maybe 40Mbps over the last bit of copper has got to be a huge step up from the stuttering 2.5Mbps I get just 50m from the (old) cabinet.  Roll on June.
Title: Re: Village broadband and high-speed optic fibre
Post by: TAW on March 19, 2012, 03:07:14 pm
Yes you are correct WHICH advises that:

BT's up to 40Mbps Infinity services use 'fibre to the cabinet' (FTTC). This means that BT is replacing the main part of the copper wire network - between the main broadband exchange and your local telephone cabinet - with high-quality fibre. However, the wire between your local cabinet and your home will still be copper, so your broadband signal may still deteriorate over the last part of the journey.
This means that, although you're likely to get closer to the advertised speed since your broadband signal will be partly carried over fibre, it's possible the maximum speed you will be able to get at your address may still be affected by your distance from the local cabinet. However, unlike your main broadband exchange - which is fixed in location - it is possible for BT to install extra local cabinets to keep the length of copper wire used to a minimum.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on March 20, 2012, 12:29:19 pm
http://community.bt.com/t5/BT-Infinity/BT-Infinity-in-my-area-but-not-at-my-address/td-p/201523 (http://community.bt.com/t5/BT-Infinity/BT-Infinity-in-my-area-but-not-at-my-address/td-p/201523)

this is a good thread-use the links listed to see whats going on on the PB exchange. Looks like end march is the date for completion.

Openreach vans were in calder today-Hopefully dragging out the copper and putting in Fibre.

bp
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on March 20, 2012, 12:39:01 pm
http://beusergroup.co.uk/technotes/index.php?title=Diary_of_an_FTTC_Install (http://beusergroup.co.uk/technotes/index.php?title=Diary_of_an_FTTC_Install)

an interesting insight into what goes on.....I just dont know how people find the time!!

bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Yailspin on March 20, 2012, 04:12:59 pm
Spoke to the Openreach guys in Calder yesterday.  They ran into a "blockage" at the junction of the 2 Calders, may need to excavate to sort it out and get the new fibre optic cable through.

Also said that they may have to build another "Green Box" at that junction.

He also asked me if Calder was a "private" (unadopted road), to which I replied yes.  He winced a bit and said that could be a problem.  He did not expand, maybe to do with digging it up?

Lastly, the fibre optic cables will run from the Potters Bar exchange to the "green boxes", but from there to and into our houses will still be the good old copper stuff.  Apparently too expensive to run fibre optic into everyones house. So a hybrid solution to modern technology.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 20, 2012, 05:16:10 pm
Lastly, the fibre optic cables will run from the Potters Bar exchange to the "green boxes", but from there to and into our houses will still be the good old copper stuff.  Apparently too expensive to run fibre optic into everyones house. So a hybrid solution to modern technology.

There is a conduit down Moffats for cable with branches to houses from inspection boxes on the pavement. Wonder if they know?
Title: Re: Village broadband and high-speed optic fibre
Post by: Yailspin on March 20, 2012, 06:44:17 pm
Apparently its not just gettimg the fibre optic to the house, but the house will also have to be re-wired internally, ie every telephone point would have to be re-wired and replaced.  Thats where the cost comes in.
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on March 22, 2012, 09:54:07 pm
I'm pretty sure that the owners of the cable (tv) duct are hanging on to that asset  ;)
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 23, 2012, 06:48:41 am
I'm pretty sure that the owners of the cable (tv) duct are hanging on to that asset  ;)

Are they still trading?
Title: Re: Village broadband and high-speed optic fibre
Post by: shevans on March 31, 2012, 06:22:38 pm
http://community.bt.com/t5/BT-Infinity/BT-Infinity-in-my-area-but-not-at-my-address/td-p/201523 (http://community.bt.com/t5/BT-Infinity/BT-Infinity-in-my-area-but-not-at-my-address/td-p/201523)

this is a good thread-use the links listed to see whats going on on the PB exchange. Looks like end march is the date for completion.

Openreach vans were in calder today-Hopefully dragging out the copper and putting in Fibre.

bp

Back to June 2012  >:(
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 18, 2012, 10:02:32 am
Infinity now available ;D
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on June 18, 2012, 10:50:32 am
Lucky you. Just checked my number and it looks as though it's not available for the lower end of Moffats yet.

Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 18, 2012, 12:26:36 pm
maybe that end is yet to come online. the cabinets at top of moffats are enabled. have a look at cabinets near you-infinity cabinets are next to the main green cabinets and have an electrical warning sign on them. ta bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on June 23, 2012, 06:44:46 pm
BrookP, is that Infinity "available to order" or are you already enjoying the benefits?  Gotta say that BT Wholesale and BT Openreach seem to differ on availability.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 24, 2012, 05:20:52 pm
yes-available to order-phoned up BT and to get best deal i have to wait a few weeks until im out of contract and then place order. they said ill get the best deal this way. anyway it seems its good to go at mimms drive end of BP. ta bp
Title: Re: Village broadband and high-speed optic fibre
Post by: jmj on June 25, 2012, 11:29:16 am
Thanks for the info. Just checked and it's available in Calder Av which is great news!
Were you offered a better deal than you can get online?

If I switch to infinity through BT's website I can get £60 cashback (quidco) and £50 sainsbury's voucher.
Think I'll also switch to their line rental saver option instead of paying quarterly.
Title: Re: Village broadband and high-speed optic fibre
Post by: Abbot on June 25, 2012, 01:09:42 pm
 Can't get it on my bit of Calder.

Perhaps its due to the water coming out of the their manhole covers when it rains??
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 25, 2012, 01:58:27 pm
Thanks for the info. Just checked and it's available in Calder Av which is great news!
Were you offered a better deal than you can get online?

If I switch to infinity through BT's website I can get £60 cashback (quidco) and £50 sainsbury's voucher.
Think I'll also switch to their line rental saver option instead of paying quarterly.

i am under contract so its an upgrade option. I will get the £26 service for £18.  if you are not a bt customer then i know there are some serious offers out there on the cash back sites etc. ta bp
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 25, 2012, 02:19:50 pm
Perhaps its due to the water coming out of the their manhole covers when it rains??

Actually one of the advantages of fibre is that it isn't affected by water  ;D
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on July 06, 2012, 11:57:42 am
hi. Infinity 2 now ordered. anyone had it installed yet? and what speeds are you getting? any info handy.

big back log on on engineer appts so guessing that lots of take up in area.

ta bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on July 10, 2012, 07:19:07 pm
From HCC


http://www.hertsdirect.org/newsevents/news/superfastforherts/ (http://www.hertsdirect.org/newsevents/news/superfastforherts/)

Quote
Help bring superfast broadband to Hertfordshire

Residents and businesses can help bring superfast broadband to their street thanks to a campaign launched by Hertfordshire County Council.

Hertfordshire County Council has secured government funding to improve broadband coverage in parts of the county that don’t currently have access or suffer very slow connection speeds.

From town to town, even street to street, connection speeds vary significantly across Hertfordshire. With superfast broadband, families can use smartphones, tablet computers and laptops, all at the same time and still enjoy high-speed connectivity


From Superfast Herts ...

http://www.superfastforherts.org/ (http://www.superfastforherts.org/)

Quote
Do you want superfast broadband?
Then register your interest.  Your county needs your vote.
Are you often left frustrated at the tediously slow speed of your internet?  Do you dream of being able to stream videos without that annoying ‘buffering’ symbol?  Superfast broadband may be closer than you think and you can register now.  Hertfordshire County Council, Buckinghamshire County Council and Buckinghamshire Business First have teamed up to try and increase the amount of superfast broadband coverage in the two counties.


Title: Re: Village broadband and high-speed optic fibre
Post by: Peeplins on July 11, 2012, 11:43:16 pm
Just checked my speed  :o & :'(

See my results   http://www.broadbandspeedchecker.co.uk/bimages/106559367.jpg (http://www.broadbandspeedchecker.co.uk/bimages/106559367.jpg)

Will definitely be registering !!
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on July 12, 2012, 12:18:57 pm
wow...thats low...is bt infinity not online down there?  its available in a1000 end of BP.

im getting on normal BB 5 mb down and .8mb upload

im sure you can get a better connection. slow connections are usually down to fractured copper lines which are slowed by water ingress.

I had a bad service and complained to BT who insisted I would only get 2mb down and  .25 up.  I told them no and to get it sorted.

BT dude rocks up and swapped my lines at the exchange and bang 5mb.

good luck

bp
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on July 12, 2012, 12:27:06 pm
This is how Essendon fares

(http://www.broadbandspeedchecker.co.uk/bimages/106590858.jpg)

No infinity here until the taxpayer stumps up for it.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on July 12, 2012, 01:01:24 pm
essendon is on cuffley exchange i think. This is enabled for infinity.

ta bp
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on July 12, 2012, 01:26:02 pm
Bits and parts of all over the place, the south part is on Potters Bar, north on Hatfield, and the east on Cuffley!

All are closer to Bayford but that is not on infinity :( One option is to upgrade Bayford and shift connections to there as it sits central to a lot of villages are are at the limit of copper ADSL.

"In the beginning" the GPO fitted infrastructure as a service even though there were only a few hundred people to benefit, and it did not make economic sense. It's good the option is still there for this to happen (when it wouldn't otherwise). Just a shame that investment then allows private companies to make money out of it (just as it did when BT was privatised with its infrastructure paid for by taxation).
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on July 12, 2012, 02:46:09 pm
it is a shame. what i find amazing is that some exchanges are enabled but then some areas don't get the service within that exchange.

good luck with it. bp
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on July 12, 2012, 09:36:24 pm
I just checked mine and was amazed to see the variation in such a small area on the map.  Mine is strangely better than some locally, perhaps it's the work I had BT do on my line a few years ago to sort a radio interference problem out?  Anyone else with faster local speeds done the same?

A

(http://)
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on July 12, 2012, 11:05:29 pm
I think there are a lot of contributing factors, joints particularly. I often wonder how much of a lasting effect it has when cable thieves nick lengths of it, if BT fit a new length you get another joint :(

I moved in to a house and plugged the router into the obvious socket (I thought) that was the master - got 288kbps after many hours of attempting to sync. On inspecting the wiring I found the master socket was upstairs, and on plugging into that socket I got 1.8 meg. Since then fitted a faceplate filter and soldered joints where possible. On a good day I achieve 2 meg but lose sync too easy, perhaps the phone ringing for example. It is currently settled at 1.5 meg and has been about 40 days.

For me, master jack if at all possible, your closest point to the drop wire, and a faceplate filter. Nothing more you can do really :(
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on July 19, 2012, 12:32:49 pm
Infinity now fitted.  ;D

I am getting 25mb to house master socket and then Getting 15mb Download and 5mb upload inside house.

on wifi fi in house i am getting 25mb DL and 5mb UL

Will be part scrapping the powerline 85 system in the house and going back to hard wired Cat6 shielded cable as this is the cause of the 9mb data loss on download inside the house

Its a shame as the signal to the road cabinet is 80mb so there is a loss of upto 60mb along the BT copper lines to my house.

As it is, its fine for me (iplayer/blinkbox etc)

For business it would be good to have higher speed for uploading audio programmes to clients, but not much i can do, so will sit tight for the next decade; until BT manage to fibre/cable to peoples houses.

If Virgin can do it im not sure why BT cant-hey ho :mblah05:

Location Calder Av area (a1000 end)

ta bp

Title: Re: Village broadband and high-speed optic fibre
Post by: shevans on July 21, 2012, 10:36:31 am
essendon is on cuffley exchange i think. This is enabled for infinity.

ta bp

The Cuffley exchange serves Little Berkhamsted and Newgate Street Village. Essendon village centre is served by the Hatfield exchange with the southern area served by Potters Bar. There are no plans that the cabinets in Essendon will be upgraded to Infinity (FTTC).
Title: Re: Village broadband and high-speed optic fibre
Post by: shevans on July 21, 2012, 10:49:33 am
As I am about to move to Essendon and with an IT background have have been looking at alternative solutions rather than wait and hope that BT will bring Infinity to the area.

I have found a company who can provide a 5Mbps down and 5Mbps up service for £17.99 a month and a 10Mbps down with 10Mbps up for £30.00 per month. The do however charge £150-£200 for installation as they need to fit a small aerial outside (normally on the TV aerial mast) and run a cable inside.

Without this sounding like and advert they can also cover a wider area than just Essendon for those not living in the village. They are just about to get a transmitter and aerial installed in WGC so the coverage should be quite good.

Any more info please send me a private message and I'll supply you with the contact details. I have no connection with the company or any financial gain, purely the quest to obtain faster broadband in Essendon.

Title: Re: Village broadband and high-speed optic fibre
Post by: PF on July 25, 2012, 04:12:46 pm
Hi,

New to this forum and not sure if this has been mentioned or posted elsewhere, but a couple of links with some info on fibre (FTTC) availability in the village:

I believe the folllowing link lists BT exchanges and cabinets and which phase they are to be deployed (it's a long list, but under 'options' the list can be filtered by exchange, postcode, etc):
https://www.google.com/fusiontables/DataSource?snapid=S351604JNil (https://www.google.com/fusiontables/DataSource?snapid=S351604JNil)
As it's a lot of data, someone has kindly turned it into a searchable website at http://fttc-check.alc.im/ (http://fttc-check.alc.im/)

Additionally, the BT Wholesale broadband availability checker website http://www.dslchecker.bt.com/adsl/ADSLChecker.postcodeoutput (http://www.dslchecker.bt.com/adsl/ADSLChecker.postcodeoutput) suggests that my postcode (Bradmore Way) is scheduled to be FTTC enabled by 30th September 2012, so it may be worth checking other non-fibre postcodes.

HTH.

Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on July 25, 2012, 09:29:16 pm
http://fttc-check.alc.im (http://fttc-check.alc.im) is an excellent resource as the data (which was welcome) is awkward to interpret :)
Title: Re: Village broadband and high-speed optic fibre
Post by: Bluebottle on October 30, 2012, 05:56:58 pm
Thanks for the fttc-check link; it confirms what BT's website states: that I should be able to double the 9.5mb that I currently receive (in Swanley Bar) by switching to Infinity.

However, having ordered Infinity, after installation on 24 September the speed went down from 9.5mb to 5.0mb.  The BT engineer checked the cabinet in Hatfield Road; speed at the fibre connection was 50mb.  Unable to fathom out the problem, he called BT who instructed him to check the speed at the telegraph pole opposite our house; it was only 5mb.  I asked him to reset the connection to copper and he did so.  I am now back to enjoying 9.5mb.

BT were meant to reinstall Infinity on 15 October, but failed to turn up.  Impossible to call BT (unless you want to wait 25 minutes for someone to answer), so have given up.  However, without any apology or notification, the My BT website now shows a new order having been placed on 17 October for delivery on 6 November.  (The website still shows that Infinity was activated in 24 September!)

Unknown to me, I recently found out that my neighbour has had similar problems with BT Infinity.  He has been arguing with them for many weeks and has since been assured that he will receive a connection in December.
 
Has anyone else in the area suffered similar issues with BT Infinity?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 02, 2012, 11:23:35 pm
Would love to be able to order Infinity (Peplins Way)
Originally was going to be available March, 2012, then June, then October. Now December apparently.

I'd actually be quite happy with 9.5Mb,, I'm getting about 1.5M  :(
Title: Re: Village broadband and high-speed optic fibre
Post by: Peeplins on November 03, 2012, 11:50:55 pm
Would love to be able to order Infinity (Peplins Way)

I'd actually be quite happy with 9.5Mb,, I'm getting about 1.5M  :(

I'd be happy with 1.5mb - we are only getting 0.5 on a good day :'(

Anyone got any suggestions!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 04, 2012, 04:47:33 pm
I'd be happy with 1.5mb - we are only getting 0.5 on a good day :'(

Anyone got any suggestions!

There's a few things you can check youself. For example, has your line got an RF filter fitted in the past to prevent interference from the Bell Bar transmitter ? If so this needs removing. Have you tried disconnecting all internal wiring and having the router connected straight to the master socket to see if that makes any difference ? Have you tried another router ? Another splitter ?

I've fixed a few people's broadband issues over the years, as you're in Peplins feel free to PM me if you'd like me to take a look.
j
Title: Re: Village broadband and high-speed optic fibre
Post by: Susa on November 05, 2012, 12:30:22 pm
We had one of those RT filters fitted by BT years ago to improve our broadband speeds. Are you saying that this filters now has a negative effect on broadband speeds? Is removing it a DIY job?
Thanks.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 05, 2012, 02:51:56 pm
The filters I'm referring to go back many years (well before broadband) and were fitted by BT to alleviate interference from the Bell Bar transmitter (where you can here AM radio in the background)

These are part of the BT part of the line (ie before the master socket) and strictly speaking shouldn't be touched by anyone other than BT. However, in practice, I'd doubt there would be any problem in removing one yourself if present.

If you had a filter fitted specifically for broadband, then leave well alone.
Title: Re: Village broadband and high-speed optic fibre
Post by: Susa on November 05, 2012, 07:49:27 pm
OK. Thanks for that.
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on November 06, 2012, 12:45:22 am
I had an RF3 filter here which I removed when I had broadband installed as I fitted a faceplate splitter (http://www.kitz.co.uk/adsl/splitters.htm) which has one anyway. I believe some/most/all ADSL splitters also have RF filters in them. You would know if you didn't have one - you'd barely be able to hear dial tone over the interference! My RF3 had been removed from its case and installed as a bare board behind the faceplate in the plastic box. YMMV but I think anything installed in series with the circuit has the potential to attenuate or mess with the circuit properties.

There is a bit of info including some pictures on Kitz (http://www.kitz.co.uk/adsl/btsockets.htm) and there it's mentioned if you have slow speeds with an RF2 filter you need an RF3. As these tend to be installed on the BT side of things, it's really BT who ought to be dealing with them.

We're 3.8 miles from Potters Bar exchange (south of Essendon) and sync at 2MBPS with an IP profile of 1.5MBPS. The furthest in the village should be less than this so ought to be the same or better in terms of speed.

It may be that forcing connection to ADSL1 (AKA g.dmt) if you connect at ADSL2/ADSL2+ might give you a quicker and/or more robust connection. Avoiding resetting the router is a good idea too as the exchange interprets frequent re-syncs as instability and will make your router connect with a higher margin for more robustness at the expense of speed.

For us, BT have confirmed they will be upgrading cabinet 44 which means we will get FTTC though it remains to be seen how quick it will be as we are 1.2 miles from the cabinet. This upgrade will benefit Wildhill and all the users served from this cabinet. Similarly cabinet 33 at the other end of the village on Hatfield exchange has already been upgraded.
Title: Re: Village broadband and high-speed optic fibre
Post by: Peeplins on November 06, 2012, 11:09:50 pm
Sasquartch / Slimgym

Thanks for that, will take a look at the weekend.  We had problems a few years ago when we first ordered Broadband. BT came then and advised we were not using the master socket and sorted this out.  He also disconnected any connections from master socket to other sockets at same time. 

Filters believe we had one originally!  Think there is a splitter on at the moment.  Will report back once I have scrabbled around behind the TV an all the wires!!

S
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on November 07, 2012, 08:14:37 pm
I am based in the village centre and can't get Infinity at all yet.  Some part of the village seem to ahve had their cabinets upgraded; I did at one point manage to find a date of the 23rd September for the cabinet that does the lowever part of the village, but now can't seem to remember where this was found.

Does anyone one know a current date for the village cabinets?  Or the resource I must have used last time to find out when we would be upgraded?

Not that I'm going to stay with BT, they still haven't sorted out the change of name of the account after 20-30 attempts to change from when my ex moved out 7 years ago...  ANd when I check Infinity on their site they don't even seem to know that my phone number is a BT line.  Idiots.

A
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on December 24, 2012, 11:55:03 am
I'm 60 meters from the new (fibre) and old (copper) cabinets at the corner of Calder Ave./Mymms Dr. yet BT reckon application for Infinity service isn't available until 1st April (yeah I thought so too) >:(.  Anyone else on this cabinet connected to Infinity yet?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 24, 2012, 12:17:17 pm
I'm in Peplins and noticed the other day that the availability of Infinity has also been put back to 31 Mar. Originally it was June 2012, then Dec 2012.

Come on BT - there are clearly loads of people who want it so the investment will surely pay for itself in a short time.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on January 24, 2013, 10:23:20 pm
 ;D

Just got this from our MP;

I know that many locals are frustrated about the slow speed of internet in Brookmans Park and I wanted to let you know about how we can try and change this.
 
Later this month County Hall will begin to work with commercial providers and hopes to be able to show that there is a high level of demand in Brookmans Park for high speed internet connections. In order to do this, a website has been set up where we can go and register our interest.
 
So if you’re keen to get super fast broadband, please log on to: https://www.hertsdirect.org/ufs/ufsmain?formid=CS_SUPERFAST_BROADBAND_HOME (https://www.hertsdirect.org/ufs/ufsmain?formid=CS_SUPERFAST_BROADBAND_HOME)
 
For any further info please go to: www.superfastforherts.org (http://www.superfastforherts.org)
 
Best wishes,
 
Grant
P.S. Follow me on twitter @GrantShapps
---
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 25, 2013, 11:26:08 am
Pretty sure I signed this months ago.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on January 25, 2013, 11:29:17 am
Maybe or maybe not, it came from Grant yesterday via e-mail, so it suggests that he wants it "racking up", so suggest that you sign up for it again.

Over to you.

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 25, 2013, 04:28:50 pm
Just checked http://www.dslchecker.bt.com/adsl/ADSLChecker.postcodeoutput (http://www.dslchecker.bt.com/adsl/ADSLChecker.postcodeoutput)

and it seems Peplins Way (AL9 7UR)  is now due to get FTTC - NEXT YEAR !!

Why so long ? Originally it was going to be for the Olympics, then more recently Mar 2013. Now over a year to go.

If only there was a choice - but Virgin will not be cabling the area so BT effectively have a monopoly for cabled broadband.
Title: Re: Village broadband and high-speed optic fibre
Post by: Mr Green on February 25, 2013, 09:33:41 pm
it seems Peplins Way (AL9 7UR)  is now due to get FTTC - NEXT YEAR !!

Probably because BT now know that there is going to be a shed load of new houses built at the end of Peplins/Bradmore.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on March 06, 2013, 09:18:31 am
Hi,
I am being pestered now by BT to sign up to Infinity, it's available now around the top of Georges Wood Road.
Some comments about this;
Speed is available at 40mbs and 76 mbs, but from what I can gather from other users these download speeds will not be achieved?
The cost of using this facility obviously higher than current costs, but this is not significant in my case.
All other broadband suppliers that I have spoken to (except Virgin) can use the same fibre optic system (Open Reach) that Infinity offers, so they are able to offer same speeds
Virgin do not , cannot or will not use the Open Reach fibre optic, so if you are with Virgin, then you seem to be stuck with what you have. There are no plans for them to go the route of fibre optic ( or cable) in this area in the foreseeable future.
Cheers,
Alex

Title: Re: Village broadband and high-speed optic fibre
Post by: tombakhurst on March 23, 2013, 12:28:24 pm
Anyone know when BT infinity will become available on Moffats Lane and throughout the rest of Brookmans Park? Our wifi is painfully slow...

Would be interested to know what speeds others get from around the area - http://www.speedtest.net/ (http://www.speedtest.net/) Would appreciate it if you could write it on here.

Our download speed around an embarassing 2Mbps... infinity offers up to 60... :icon_scratch:

Tom
Title: Re: Village broadband and high-speed optic fibre
Post by: jmj on March 23, 2013, 02:58:11 pm
Live on Calder Avenue and have recently signed up for Infinity. The reality of the 'up to 38Mb' speed is actually 20Mb download and 7Mb upload which seems plenty fast enough.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 23, 2013, 07:03:12 pm
Would be interested to know what speeds others get from around the area - http://www.speedtest.net/ (http://www.speedtest.net/) Would appreciate it if you could write it on here.

Our download speed around an embarassing 2Mbps... infinity offers up to 60... :icon_scratch:

Tom

About 1.6M down and 0.6M up - in Peplins Way
Title: Re: Village broadband and high-speed optic fibre
Post by: Mr Green on March 23, 2013, 09:18:22 pm
See my speed below
Title: Re: Village broadband and high-speed optic fibre
Post by: tombakhurst on March 23, 2013, 10:36:12 pm
If only... contacted BT, they are having issues with the Potters Bar Box (the one that supplies much of BP) and are hoping to install infinity soon.

Many thanks for posting the pic; even if it did make me jealous.

Tom

Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 24, 2013, 11:07:20 am
Yes, Infinity would be great. My current download speed is 3.78 Mbps and upload is 0.70 Mbps.   :-\
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on March 26, 2013, 05:06:40 pm
My information;
Download 4.83. Upload 0.8!!

Cheers
Alex
Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on March 27, 2013, 11:17:42 am
3.26 download, 0.7 upload.  Nr the primary school
Title: Re: Village broadband and high-speed optic fibre
Post by: Peeplins on March 28, 2013, 09:32:01 pm
2.72 download,  0.68 upload   ???
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on April 18, 2013, 10:03:22 am
 I've got an installation date (although actually using Zen rather than BT) next month will let people know how it goes if interested. Likely speeds seem to be for me in the village centre about 20 down and 5 up which is about 10 times what I get at the moment!

It does seem to be cabinet by cabinet whether it is available or not. Playing around with postcodes shows me that village centre, Westland Drive, The Grove and lower Moffats Lane have it available now, whereas Upper Moffats Lane, The Gardens, Peplins and Bradmore aren't due to get it until March 2014. (Haven't checked any other roads)

James
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on April 18, 2013, 06:14:12 pm
Hi James, will that include Oaklands Av.  Presumably if Westlands live, how do I get details, so desperate for faster BB!!!
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on April 26, 2013, 10:02:14 am
BT Infinity is now available in The Garden, Oaklands and Westlands.  Does anyone have it yet and has it made a difference?
Title: Re: Village broadband and high-speed optic fibre
Post by: steevey on May 04, 2013, 01:23:50 pm
I live in Westland drive Infinity is being installed on May the 8th ill keep you posted
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on May 05, 2013, 12:18:12 am
BT Confirm that upper Moffats Lane won't see Infinity until March 2014 despite the cabinet and fibre having been laid in since Sept 2012. They are several years behind the original schedule already. Nothing much seems to have changed in the 40 years since I worked for them.  Speedy is not their middle name and by the time we get connected, neither will Infinity 2.
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on May 05, 2013, 01:35:27 am
Yes you would think if they were going to do it at all then they might as well do it quickly. It costs no more to throw a few snails for a longer period than multiple snails over a shorter time. I wonder how much the taxpayer funding (which is also run by snails) is focussing their lack of effort.

I left BT in '84 and it did need sorting out. As a taxpayer funded service, the ducts, poles, exchanges and wire were put in because it was important. It's just a good job that happened then, as I don't think we'd even have phone lines now.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on May 05, 2013, 10:39:31 am
for those stuck without fibre maybe the answer is a 4 g dongle for your pc. i am on 4g on mobile and am getting faster speeds than on my infinity. ee control the 4g plans at the moment but licences will be released to all mobile providers very soon.

ta bp
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on May 07, 2013, 08:59:06 am
Possibly 4G is OK for a single device but most households want decent internet access via WiFi all over their house.

Even on ADSL in Peplins Way (ie slow) I use 50-100GB data each month - the cost on 4G would be prohibitive
Title: Re: Village broadband and high-speed optic fibre
Post by: robwith3 on May 19, 2013, 11:42:36 pm
For info; I've just had BT Infinity installed at the bottom of Moffats, get around 18-19Mb/s Download, what with FREE BT Sports to come get in there if you can..
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on May 20, 2013, 08:06:15 am
Oaklands - just ordered sky fibre.  £20 a month.  Guarantee at least 15mbps but should get 30mbps.

Infinity available in this area of village too now.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on May 20, 2013, 11:47:24 am
We had BT Infinity Option 2 installed at the village end of Moffats a week ago. They say it will take about 14 days to settle down to the optimum rate - and that download rate depends a number of issues such as number of users at the time.  However, this morning I am getting the following:

Wifi
-- Connection = 23.5 mbs
-- Download = 17.9 mbs
-- Upload = 5.12 mbs
Ethernet cable
-- Connection = 23.4
-- Download = 23.3
-- Upload = 5.09

Option 2 did say that it could reach speeds of 78 mbs depending on distance from the exchange and the state of the wiring in the house. The confirmation letter I received after I paid for Option 2 said the estimated download speed would be 30 mbs.
Title: Re: Village broadband and high-speed optic fibre
Post by: John_fraser on May 20, 2013, 12:20:21 pm
Sadly they do not offer static IP addresses to home users and my job requires one, and the business bundle doesn't look like good value. I'll just have to stick to twisted fibre for now :(
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on May 20, 2013, 03:33:24 pm
Zen admittedly are a bit more pricey than BT, but they do offer static IP addresses with all their products if that is important to you..
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on May 20, 2013, 03:53:51 pm
Pretty sure Plusnet offer static addresses - I've had a static address ever since I've been with them, probably 7 or 8 years now.

When I last looked their fibre broadband prices looked pretty competetive - just unfortunately not available in Peplins Way yet :-(
Title: Re: Village broadband and high-speed optic fibre
Post by: Susa on May 20, 2013, 06:30:59 pm
We are in Bluebridge Road (near Bluebridge Ave) and have Plusnet Unlimited Fibre. Just checked our speeds (via wifi):
(http://www.speedtest.net/result/2720337172.png) (http://www.speedtest.net)

We have been with Plusnet for many years and are very happy with their service. And we do have a static IP-address.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on May 20, 2013, 07:23:59 pm
That's impressive. Just done mine with speedtest (BT Infinity Option 2) via my wifi connection.

(http://www.speedtest.net/result/2720483033.png)
Title: Re: Village broadband and high-speed optic fibre
Post by: Aidan Winwood on May 20, 2013, 09:36:45 pm
Just got BT Infinity today and was running at 27.2mbps when he tested it earlier.

A
Title: Re: Village broadband and high-speed optic fibre
Post by: Mary_Morgan on June 09, 2013, 11:20:39 am
I would be grateful for any advice from all you technically able people.   I am not technical at all.

I am shortly returning to Welham Green (Dixons Hill Road to the west near the Welham Manor and Knolles Crescent junctions) after an absence of 14 years.  Before I left I had NTL cable television, a BT landline, a Vodaphone mobile (which I still have) but no internet connection.

I was thinking of signing up to the Virgin Media cable package of broadband, TV, landline and, possibly, mobile.     My brother has this in Bedfordshire and it appears to work well.   Does anyone on here have experience of it locally.

It appears that BT Infinity will not be there until March 2014. 

Is there anything else I should be looking at?   Do not really need anything too super-duper as it will only be for personal use (retirement looms, so no need to connect to work :-))

Thanks

Mary

Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 09, 2013, 03:06:27 pm
we are on high speed non cable internet here in BP and I would go for cable over that every time.

Cable is generally more stable and faster as it is a newer infrastructure and the cable run is the same quality all the way to the provider

High speed non cable internet (non cable down bt lines) is ok up to the street box but can suffer degradation as it then joins to your house phone line which commonly is older single core copper or aluminium strand and so inferior for carrying packet data.

Think of it as a big bore sewer pipe with good flow being joined to an old hose pipe-result-smaller bore so slower flow

Friend of mine in Welham green has cable with no complaints.

see this link for more information

http://www.cable.co.uk/guides/bt-infinity-vs-virgin-media-broadband/ (http://www.cable.co.uk/guides/bt-infinity-vs-virgin-media-broadband/)

have fun

good luck BP
Title: Re: Village broadband and high-speed optic fibre
Post by: saffie on June 09, 2013, 04:41:25 pm
Had sky fibre installed last week which is basically BT infinity and greeting downloads of 24mbps which is great, but at least once a day this drops to under 1mbps, getting no help from sky, they say speed down line fine is something to do with wifi in the house, does anyone else experience this I have none of the things which are suppose to throw it off - thick walls, fish tanks etc so can't see what the issue is.  Any help would be appreciated.

Could the satellite park disturb the wifi signal???

Title: Re: Village broadband and high-speed optic fibre
Post by: Mary_Morgan on June 10, 2013, 11:18:07 am
Many thanks BrookyP.   Interesting information in the link.  I think I will go with Virgin Media.

Cheers

Mary
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on June 10, 2013, 11:25:44 am
Had sky fibre installed last week which is basically BT infinity and greeting downloads of 24mbps which is great, but at least once a day this drops to under 1mbps, getting no help from sky, they say speed down line fine is something to do with wifi in the house, does anyone else experience this I have none of the things which are suppose to throw it off - thick walls, fish tanks etc so can't see what the issue is.  Any help would be appreciated.

Could the satellite park disturb the wifi signal???

You need to determine whether it's the wifi connection or the internet connection itself that drops to 1Mb.

If possible have at least one PC connected with a cable to the router and see what the performance is like when you are having issues. If the wired connection is OK then you can say it's definitely the wifi that is the issue and Sky cannot really do anything about that.

If it's definitely the Wifi I'd suggest moving the router to a different location if possible to see if that makes any difference. Also try changing the channel number if your router lets you as this can often overcome interference problems.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on June 10, 2013, 06:44:26 pm
I have had problems with wifi since day 1. It is not really considered a professional standard and is subject to many fluctuations regardless of what the adverts say.

Its ok for emails and gereral internet searches but you really need a more stable network for streaming Films etc.

2 options.

Install 200mbs powerline network points.

http://www.solwise.co.uk/net-powerline-av-index.htm (http://www.solwise.co.uk/net-powerline-av-index.htm)

These boxes, which plug into the mains sockets, use the internal copper in the house to carry the internet signal to and from the router and are pretty good. You will notice a speed decrease from your standard average (due to interferance in the copper circuit-think of it as a big aerial) but it will be rock stable and wont drop out.

The best option is to install a cat 5 cable from your router to PC and this should fix your issue.

 http://www.cablemonkey.co.uk/acatalog/cat5e_Booted_Patch_Leads.html?gclid=CK2ztfCG2rcCFWLHtAoddCYAEA (http://www.cablemonkey.co.uk/acatalog/cat5e_Booted_Patch_Leads.html?gclid=CK2ztfCG2rcCFWLHtAoddCYAEA)

You can get cat 6 gigabit cable (many people will say you need one) but you wont need this at the transfer rates you are getting.

Usually the lengths of cat 5 needed along with the layouts of houses make cat 5 cabling a bit of a pain in the ar#e so power line is a workable alternative.

I have powerline here and stream buffer free HD iplayer/blinkbox/BT Vision on an average of 10 to 15mbs. A cat 5 cable jumps that speed up to 25mbs but I am only going to do that on the "critical" work PC to get rock solid  FTP file transfer.

Rule of thumb-wireless is for non critical stuff-wired is for critical stuff.

You can stream on wireless but expect buffering and general issues.

If you still get drop outs then its the provider or your router or the external line to the house (usually single core aluminium or copper strand which is woefully inadequate for todays high speed applications and the stability they demand) As an example of how bad cable affects speeds I get 80mbs at the junction box in the street (calder) and this drops to 25mbs by time it gets too the house via the old copper lines.

Sadly BT wont run fibre to most houses as it is far too expensive. Just holding out for the day google fibre is rolled out acroos the UK. Expect speeds of 1000mbs if this happens-probably not for another 10 years if at all :-\

Ta BP
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 20, 2013, 01:49:24 pm
It seems that Peplins Way might now be able to get fibre - ie BT Infinity.

Has anyone else got Infinity or other fibre broadband in Peplins yet ?

I was told a while ago it wouldn't be available until March 2014 but an Openreach engineer said it was available now  (waiting confirmation of this from him) and also both the BT and PlusNet websites say it's available.

Will definitely consider this if it is available. The estimate is 15Mb down and 2.3Mb up which is huge increase over ADSL.
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on July 20, 2013, 03:31:44 pm
I wouldn't count on getting those speeds. I know elsewhere in the village does better but in the village centre i am getting about 9 down and 0.6 up through fibre at the moment. Openreach have been out to me twice now, but cannot work out why it is not going any faster - I'm strongly considering downgrading back to broadband as it's just not worth paying the extra money for the speed increase....

James
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 20, 2013, 03:48:05 pm
Any idea how far you are from the cabinet ?

My understanding is that with fibre you'll get maximum speed if next to the cabinet and progressively slower as you get further away from it.

It would be interesting to know which cabinet I would be served from in Peplins Way
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 22, 2013, 10:34:57 am
Spoke to BT Openreach engineer and he has confirmed Infinity available for me in Peplins.

Predicted speed 15.1 up and 3.3 down

Cabinet is in Mymms so the copper part of the circuit still quite long, hence why the predicted speed is not as high as I might have expected. Still a big improvement over regular ADSL so I think I'll go for it.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on July 22, 2013, 10:37:37 am
I paid for Infinity Option 2 unlimited with speeds up to 76 mb.  I get about 16 mb.  The connection drops about three times a day, usually at a time when I am doing something important connected with my professional work. I am calling them today to have a chat.
Title: Re: Village broadband and high-speed optic fibre
Post by: Mermaid on July 22, 2013, 11:10:09 am
I am calling them today to have a chat.

Good luck with that - LOL!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on July 22, 2013, 11:42:15 am
To be fair, I have found the BT guys very helpful.

The problem is that the wiring in BP is old and unreliable.

Just a shame that VM is not available in BP as that is fibre to the premises I believe rather than just a cabinet which could be a mile away.
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on July 22, 2013, 09:29:46 pm
Hi,

I go with Infinity 2 on weds and would be interested in any feedback re speed that David is having issues with?

cheers
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on July 22, 2013, 09:41:51 pm
Hi,

I go with Infinity 2 on weds and would be interested in any feedback re speed that David is having issues with?

cheers

When I queried why, after they had tested my line, they were still happy to sell me Infinity 2 with 76 mb when I can get less than 20 mb most days and as low as 13 mb some days, they said that it would be much slower than that with Infinity 1.

So that's okay then.

I have decided to stay with Infinity 2 because it's such a faff changing anything with BT. If you do they change your contract dates, mess up the order number, cancel elements, cut you off, you spend hours on the phone trying to get connected again, get sent round the houses, transferred, wait, listen to Eine Kleine Nachtmusik, and then get cut off - and that's on a BT phone line, too.

So, to prepare you, here is a taster of what you are in for.  The video starts with the call centre staff turning up for work.



No, I am going to stick with Infinity 2, even if the router drops out three times a day.

 ::)
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on July 30, 2013, 02:31:09 pm
I have now been told that my speed (currently about 8 down and 0.6 up) will never improve due to the fact that the cabling used is aluminium rather than copper between the 'box' (located at the end of Bluebridge Road by the junction with Hawkshead Road) and my house. I have therefore decided to cancel my fibre contract and go back down to ADSL.

A word of warning - the estimate on BT's site was that I would get 20 down and 5 up. If you are thinking about upgrading to FTTC there is no guarantee you will get the speeds advertised so I would read the cancellation small print very carefully!

James
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on August 07, 2013, 04:55:03 pm
I have now returned to 'normal' broadband and am enjoying higher uploading speeds than I had under Fibre. Make of that what you will!
Title: Re: Village broadband and high-speed optic fibre
Post by: Casual Observer on October 02, 2013, 11:28:32 am
I came across this while looking for something else.  Is it relevant to this old topic?

http://projects.ruralbroadband.com/parish/26UL006 (http://projects.ruralbroadband.com/parish/26UL006)
Title: Re: Village broadband and high-speed optic fibre
Post by: Abbot on January 27, 2014, 02:48:03 pm
Just got Fibre in the middle of Calder, 70 Mbps Download 17Mbps Upload. Forgot to ask which cabinet I am attached to.
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on January 27, 2014, 05:58:19 pm
Been on FTTC for a year now in Shrublands, getting 23Mbps down and 6Mbps up.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 27, 2014, 09:21:14 pm
Have upgraded to fibre but so far no better than standard ADSL, about 3.5M down. Seems there's a restriction somewhere with line limited to 4Mb. PlusNet currently investigating so hope it will be nearer to the estimated 12Mb I was quoted.

Shame there doesn't appear to be a cabinet nearer to the village than Mymms drive. Surely this needs to be addressed by BT ?
Title: Re: Village broadband and high-speed optic fibre
Post by: Midnight on January 29, 2014, 02:12:13 am
Hmm...  That disappointing Sasquartch. 

I've never been able to find a map of of where BT have their cabinets installed but if there are a pair side by side then there is, or will be, FTTC.  I'm < 100 cable meters from the Mymms/Calder cabinet (LNPOT/P1 according to http://fttc-check.alc.im (http://fttc-check.alc.im)) with 74Mbps downlink and 16 Mbps uplink on BT Infinity 2.

There are a couple of graphs on one of the BT forums that show downlink speeds of VDSL2 (FTTC Infinity 2) as a function of distance if that is useful for anyone.  Take a look here https://community.bt.com/t5/BT-Infinity-Speed-Connection/Do-I-Upgrade-or-not-to-BT-Infinity/td-p/1046030 (https://community.bt.com/t5/BT-Infinity-Speed-Connection/Do-I-Upgrade-or-not-to-BT-Infinity/td-p/1046030)
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on January 29, 2014, 09:46:37 am
Sasquartch

Are you not connected like me in the village centre to the cabinet near the RVC? If so, that would explain the dire connection speed! As I've said further up the thread, I've actually gone back to 'normal' broadband as it was faster. However, now I have a 4G compatible phone I am investigating getting a mains powered MIFI unit and using that as the 4G speed I can get is about 10 times faster than the wired broadband. It will cost me more on the mobile phone bill to get a decent download allowance each month, but this would be offset by removing the cost of home broadband (and potentially my home phone number as well as the only people who seem to use that are trying to sell me PPI!)

James
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 29, 2014, 10:48:40 am
Hi James

The engineer (from Kelly, working on behalf of Openreach) said the cabinet was up on Mymms - however he was from Milton Keynes and said he didn't know the area at all so perhaps he was mistaken.

Either way it looks like some sort of restriction on the line - it was originally 4Mb but now the line is reported as 10Mb, still short of the 15Mb it's supposed to run at to deliver the estimated 12Mb connection. So I'm hoping it's just a configuration issue rather than anything else.

Our 4Mb-ish connection does seem to be completely solid which was more than you could say about the old ADSL on the same line - if the speed can be boosted up to 12Mb I'll be happy.

It seems odd that BT don't have a cabionet in the village centre, would make much more sense, and surely there is a demand from the businesses in the village ?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 12, 2014, 08:57:45 am
Finally my internet connection is performing as it should be.

I was originally promised 12-13Mb but even after various things being done behind the scenes the best speed was about 7.4M down.

BT Openreach came yesterday and after replacing the cable from the junction box outside to a new master socket, the line started to sync at up to 17M (the sync speed is always quite a bit faster than your actual download speed).

So a reasonable connection IS possible in Peplins Way.

It seems to depend on the quality of the engineer as much as anything though - the guy that came yesterday was brilliant and spent as much time as needed to get everything just spot on - in stark contrast to the original guy (from Kelly) who couldn't wait to leave.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 12, 2014, 09:54:50 am
We had a similar issue and they replaced the cable from the cable from the manhole to the house.

Problem now solved.

we get 20up/5 down but loose up to 50mbs as the signal travels from the street box down the old cable to the manhole.

Sadly they will not be replacing this cable :(

Just wish a cable provider would come to BP and cable it all up. I have asked Virgin but they have no plans for this area.

It will happen i guess but not for probably a decade when domestic infrastructures evolve to demand it.

ta BP



Title: Re: Village broadband and high-speed optic fibre
Post by: Aloo on February 12, 2014, 04:49:39 pm
Hi Sasquartch - is super fast BB  only available from BT Openreach (for Peplins)?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 12, 2014, 06:43:48 pm
Hi Sasquartch - is super fast BB  only available from BT Openreach (for Peplins)?

You have to realise that BT is not one company.

BT Wholesale supplies broadband to ISPs (internet service providers) such as BT Retail, Sky, PlusNet, TalkTalk and lots of others.

So, if you buy your broadband from any supplier it will still be provided by BT Openreach or one of their subcontractors. Even if you buy BT Infinity from BT, they still have to go to BT wholesale, strange as it might sound.

So, the upshot is you can buy your fibre broadband from anyone (personally I've found PlusNet very good with the customer service staffed by knowledgeable people in Sheffield) but the quality of your line ie speed and stability won't have anything to do with your ISP.

So in answer to your question, if in Peplins or anywhere else just go to your favourite ISP.

PM me if you want to pop in for a chat about my experiences in Peplins.
Title: Re: Village broadband and high-speed optic fibre
Post by: music on January 06, 2015, 01:00:02 am
Hi sasquartch and BrookyP,
Would love to know how you went about getting BT to agree to come round to your property to change cable from manhole to your phone line in order to improve b.band speed. I am with BT and at the moment and I am getting max d.load speed of 1.8Mbps. Rung BT and tried to agree with them to come round to my property and change the cable  in order to handle faster b.band speed, and they said they cannot provide this service as there is nothing wrong with my line. I gather from previous blogs I have been reading that some of you managed to change the cabling going into your house. Is that correct? If so, how did you do it?
Would love some advice on how to improve the b.band speed - I am BT customer, but contract is running out tomorrow so I can go to any other provider I want, providing they can give me faster speed than BT can offer me at the moment. You must agree 1.8Mbps d.load speed is almost dial-up speed!
Regards,
Music
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 06, 2015, 12:06:19 pm
Hi music

I don't know where you are in BP but the important parameter with fibre (aka Infinity) broadband is the distance to your local cabinet, for me in Peplins Way it is near the A1000 on Mymms Drive. I believe other properties around the village may be served by the cabinet near the junction of Hawkshead Road and Hawkshead Lane.

Either way, for properties in Peplins it is a significant distance so I cannot get anywhere near the theoretical maximum of 76Mb/s download.

I had standard broadband with PlusNet and this, at best, provided around 3.5M download but was not very reliable with perhaps connections dropping out once a day - but generally (not always) reconnecting without intervention.

I then decided to upgrade to Fibre Broadband and at the same time, knowing the problems with the general quality of the lines in BP, changed my phone service to PlusNet as well. The estimate I think was for something like 13Mb down, 1Mb up which although not guaranteed was at least a ballpark figure to work with.

This, I think, was the key as previously I had complained to PlusNet about unreliable broadband only to be referred to BT who then said there was nothing wrong with the line.

The upgrade went ahead and after the new master socket was installed the speed was 3.5M down !! Something wrong I thought but the engineer (from Kelly Communications who BT Openreach subcontract to) said don't worry, the circuit will adapt to the maximum it can support over the coming days. He couldn't have spent any less time with me and just seemed to want to get onto his next job as soon as possible.

I checked the speed over the following days and it was stuck solidly at 3.5M with no improvement.

I called PlusNet who agreed the speed was still not acceptable and found the line had been banded - this means an artificial limit had been placed on the line for some reason. Once removed the speed improved to around 7-8Mb download. Still not great but was told to allow time for the circuit to re-adapt.

After a few weeks the speed was down a bit to about 6Mb download and seemed to drop out from time to time so called PlusNet who agreed again that the speed was unacceptable and that they would get Openreach to look at the line.

A guy from Openreach arrived, a local engineer from Welham Green, and after checking the circuit from where it comes out of the ground into a junction box on the outside wall of my house (NOT the manhole in the street) he got the expected speed, in fact slightly better at about 14Mb. Checking the speed at the master socket which had been moved into the loft next to where my wireless router lives and it was back to 7-8Mb. Therefore the obvious conclusion was there was an issue with the cable between the exterior junction box and the master socket.

With my help we threaded a new cable through and hey presto ! 14Mb download was seen.

Over the next few weeks the speed went up and down a bit but has now stabilised at about 13-14Mb which is slightly better than the original estimate and seems to stay up for weeks at a time. The ping time is sometimes higher at some times than others but is generally under 20ms and often about 10ms which is good for gaming (so I am told)

The only thing that isn't great is the low upload speed which is a shame as backing up files etc to the cloud (eg Google Drive) is very slow, however for normal use the connection is now pretty good and supports iPlayer in HD without any buffering and lots of activity by the children (mainly gaming and YouTube) and currently download about 250GB of data a month, and upload about a tenth of that.

Possibly I was lucky, the BT engineer who attended was local, was familiar with all the local infrastructure, and more importantly really cared about doing a good job (which he undoubtedly did)

If you want to contact me by PM or call in for a chat please do so.


Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 06, 2015, 12:11:15 pm
Music - just seen your comment about the possibility of changing providers.

PlusNet are highly recommended. If you do go with them would you mind saying you were referred by me (username peplins) - that way I get a small discount on my bill each month.

The main selling point of BT though is BT Sport - if you want that I think BT is probably the best way to get it.

However it wasn't important to me and the customer service from PlusNet have kept me with them for the nearly 10 years I've had broadband. I have no connection with PlusNet other than as a customer.

But feel free to call in for a chat - just PM me.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 06, 2015, 06:20:26 pm
I managed to get bt to change the line from house to nearest manhole because:


1:noise on line
2:fluctuating BB speeds =/- 5%




I asked them to do this after many failed attempts at them sorting out problem.


I said it was due to water getting into the single strand aluminium cable that was running to my house and put in in the 80's and wanted it changed (I spoke to customer retentions team)


The next week a digger turned up and they did it.


it fixed the problem.


I guess its a case of going on at them to sort it but be aware it may not fix the problem as you may be a way away from the cabinet.


you may get a better result using a paid for 4g dongle if you have good reception at the house. we dont so it was a waste of time for us.


Good luck. BP

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 06, 2015, 09:08:07 pm
The downside of 4G is the cost of the data - I shifted upwards of 300Gbytes last month which would be prohibitive unless you had a truly unlimited tarriff
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on January 06, 2015, 09:58:55 pm
I use a 50 Gig 4G data package on my phone and have a portable hotspot (MIFI) for internet at home. It's not the cheapest, but the speed is ten times faster than what I got via ADSL. And I have been able to get rid of my home telephone number and broadband which saves money.


James
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on January 06, 2015, 10:43:40 pm
Shrublands : BT infinity.

(http://www.speedtest.net/result/4039013477.png)
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on January 06, 2015, 10:46:49 pm
4G. Village Centre (I can beat you on the upload!)


(http://www.speedtest.net/result/4039030825.png) (http://www.speedtest.net/my-result/4039030825)
Title: Re: Village broadband and high-speed optic fibre
Post by: chicken legs on January 06, 2015, 11:14:05 pm
How do you share the result?  When I try, it comes up as a link. 
Title: Re: Village broadband and high-speed optic fibre
Post by: music on January 06, 2015, 11:53:07 pm
Hi sasquartch and brookyP and the rest of the blog community for giving some feedback on my inquiry since yesterday. Unfortunately, I live at the very end of Peplins Way, one of the houses opposite the little green by willow tree, so it looks like I am the furthest away from the BT exchange server, hence the very low d.load speed. Sasquartch, how can I PM you. It does not give me the option to do so, would you terribly mind to PM me, I have the PM option 'switched on' so you can mail me when is convenient to call u or pop in for a chat. Just want to get a bit more info re. PlusNet. It looks like I am going to try them next, but not before they do a test on my line to see if they can achieve better speeds than BT, otherwise there is no point of switching, since BT owns the line anyway.


JamesBental, the 4G option and MIFI sounds good but must work out much more expensive than a standard BT line rental and  b.band contract, no? Can I get 4G down at the end of Peplins Way, anybody knows where I can check this one out?
Thanks chaps,
Music
Title: Re: Village broadband and high-speed optic fibre
Post by: sgoldswo on January 07, 2015, 12:27:22 am
For what it's worth, we get decent BT Infinity line speeds on Moffats Lane:

(http://www.speedtest.net/result/4039175407.png) (http://www.speedtest.net/my-result/4039175407)


We've had the download speed be as high as 69 MB/S and as low as 39. The problems we have had with internet connection have largely related to the Homehub 5, which has proven temperamental for 5 Ghz wifi in our new house. On balance I think the previous home hub + modem was slower but more consistent.

Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on January 07, 2015, 07:00:55 am
Result for our house at the village end of Moffats. We are on BT Infinity unlimited.

(http://www.speedtest.net/result/4039730798.png)
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on May 21, 2015, 07:05:24 pm
I got this today from virgin: contents of full email below.


It may be worth registering interest if anyone wants cable.


https://keepup.virginmedia.com/cablemystreet/register (https://keepup.virginmedia.com/cablemystreet/register)



Cheers BP


[/t][/t]
Thanks for registering with Cable My Street.[/t]
We’re very excited to be extending our services in the next five years to an extra 4 million homes. We’re still planning the expansion of our superfast fibre broadband, and will do everything we can to consider your area. Which is where you come in...[/t]
We’re making sure we connect places where people want us. So if you haven’t already, why not tell your friends and neighbours to register their interest (http://vmemail.virginmedia.com/t/4520358/63700740/20481352/9/) too? It’s all about people power you see. And who wouldn’t want up to 152Mb fibre broadband that’s twice as fast as Sky’s top speed (up to 152Mb)†?[/t]
In the meantime if you have any questions, just check out our FAQs (http://vmemail.virginmedia.com/t/4520358/63700740/20481241/10/). As soon as anything changes in your area, we promise to be in touch. [/t]
Kind Regards
The Virgin Media team[/t]
Title: Re: Village broadband and high-speed optic fibre
Post by: markeric1 on October 28, 2015, 07:49:14 am
What broadband speed are Brookmans Park residents getting, particularly around Bradmore Way? Ours is very slow and I did a test on the money supermarket website and it says we are getting just over 2 Mb, which is terrible.


I am trying to work out if this is because of the area I live, because of my provider or because of the hardware in my house etc.


Any comments would be much appreciated.
Title: Re: Village broadband and high-speed optic fibre
Post by: markeric1 on October 28, 2015, 07:54:48 am
And that speed is download speed. My upload speed is less than 1 Mb! I have tested it with Moneysavingexpert website as well.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 28, 2015, 08:24:49 am
What broadband speed are Brookmans Park residents getting, particularly around Bradmore Way? Ours is very slow and I did a test on the money supermarket website and it says we are getting just over 2 Mb, which is terrible.

Hi, I've merged this with an existing thread on this issue which might provide some answers. I have just run a test on mine (I am on BT Infinity unlimited) and the result is below. We live at the village end of Moffats. You can test yours at http://www.speedtest.net (http://www.speedtest.net)

Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 28, 2015, 08:35:43 am
I forgot to mention, it's worth testing at different times of the day. The results will change, or at least they do with my tests. Here is one taken eight mins after the one above with the download speed doubled.




Here is the link again. http://www.speedtest.net (http://www.speedtest.net)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on October 28, 2015, 09:13:24 am
What broadband speed are Brookmans Park residents getting, particularly around Bradmore Way? Ours is very slow and I did a test on the money supermarket website and it says we are getting just over 2 Mb, which is terrible.


I am trying to work out if this is because of the area I live, because of my provider or because of the hardware in my house etc.


Any comments would be much appreciated.

You don't say whether you are on fibre broadband or not

However on fibre, through PlusNet, I am getting approx. 10M down and 0.5M up

I am half way down Peplins Way.

Unfortunately the nearest cabinet to me is in Mymms Drive which means there's still a mile or so of copper which means I get nowhere near the theoretical max of 76M
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on October 28, 2015, 10:03:17 am
Though it's something better than copper, it's pretty pathetic Open Reach are not fitting FTTH or FTTN when this is clearly the only answer for those too distant from the cabinet. In Essendon South they have just run a fibre in for an unknown customer (deep pockets!) but that fibre is not being offered for DSL. They are going to install FTTC by March 2017, having waited for taxpayer assistance (even though the fibre dropped around March time).

I understand they want profit and would seek to wring those prepared to pay for a dedicated fibre before offering it to the masses. But the sooner they let the masses on, the sooner they can turn a profit, be it ten, fifteen or twenty years. Fibre is cheap, adaptable, reliable and not susceptible to interference or the distant losses of copper. It's galling to realise the fibre is there and another 18 month wait (after the five or so years already since the exchange went live). Potentially 7 meg FTTC which is still only a stop-gap measure. Open Reach will be able to return to the taxpayer for further funding to roll out FTTN, when really they should be doing that now.

Turning to Virgin of course, they have high costs to setup having to dig roads, put access chambers and ducts that BT already have in place (paid for by the taxpayer many years back). Should Virgin install fibre, Open Reach would activate the service  to steal their thunder so there are no real answers.

It's a shame the council didn't go to a smaller provider using microwave links, but again I think Open Reach would have stepped in and stolen the trade.

It really is a one horse race!
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on October 28, 2015, 11:14:42 am
I understand they want profit and would seek to wring those prepared to pay for a dedicated fibre before offering it to the masses.
Yes, I guess part of the problem is that those of us on a high-speed package intended for fibre but who are at the end of a copper wiring service are all expecting a fast experience. And as more of us use more and more bandwidth - as we are all doing - the slower it will get.
Title: Re: Village broadband and high-speed optic fibre
Post by: Local Walker on October 28, 2015, 05:13:24 pm
Does anyone know when fibre optic is coming to other surrounding villages?
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on November 11, 2015, 09:39:39 am
Does anyone know when fibre optic is coming to other surrounding villages?


If you want Virgin Media's 200Mbps fibre connection then you need to sign up and express your interest.
https://cablemystreet.virginmedia.com/#!/register (https://cablemystreet.virginmedia.com/#!/register)


Virgin's policy on cable rollout is "We’ll focus on the streets near our network first. The decision to cable a street is based on both this and how interested your local community is in getting our services."


Attached is local map of Virgin's network. As you can see BP is surrounded so if enough people register then maybe the answer to your question will be "Soon".
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on November 11, 2015, 09:59:06 am
Ha! Funny that, strikingly similar to the availability of BT fibre ;) I would say BP has a lot better luck of getting it installed than the places where there's no competition.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 19, 2016, 10:21:59 am
if you are so inclined dont forget to register your interest for virgin cable at

http://cablemystreet.virginmedia.com (http://cablemystreet.virginmedia.com)

Welham green get 100- 150mbs on virgin. We get between 2 and 20mbs on other providers

I am using one of these and suffer outages and slow speeds so am very interested from a business perspective. Some of you may be too.

BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on January 19, 2016, 03:45:08 pm

The shops are full of 4K TVs and according to Netflix you need 25 Mb/s to stream 4K.
Competition may encourage BT to improve the infrastructure : so send them a message & register an interest in Virgin Cable.

On the positive side, have you seen how low my ping is?

(http://www.speedtest.net/result/5010616314.png)

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 19, 2016, 04:09:47 pm
My PlusNet connections is about 10Mb down but only around 0.5Mb up.

OK for streaming, ie YouTube, iPlayer etc but hopeless for backing up files to the cloud or anything requiring a good upload speed.

The sooner BT invest in cabinets close to people's houses (my Peplins Way home is served from Mymms Drive) the better.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 19, 2016, 04:30:23 pm
I did not know that about 4K!

I think the center to all of this is we as a village have a substandard internet provision while villages around us don't.

Is there any way the editor can set up a link on the site to the virgin page so people can express there preference direct to the company. That being rather than it being buried in threads and forgotton about.

I feel lucky to have 22mbs when those in peplins struggle on 3 or 4mbs.

Doesn't seem right in today tech hungry world

just a thought?

BP
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 23, 2016, 04:37:43 pm
I just saw a piece on BBC news about slow Internet in Hertfordshire and how it's affecting business. They were in travellers Lane and talking to Grant Shapps.
Title: Re: Village broadband and high-speed optic fibre
Post by: Ferdie on January 23, 2016, 11:17:05 pm
Is there any way the editor can set up a link on the site to the virgin page so people can express there preference direct to the company. That being rather than it being buried in threads and forgotton about.
I am all for encouraging competition, but the moderators of this site itself probably shouldn't set up a link direct to a specific provider as that could be considered direct advertising. But if individual users who are not getting any financial gain as a result wish to direct users to specific providers and how to petition for a better service, then that would clearly be of potential benefit to everyone.
Title: Re: Village broadband and high-speed optic fibre
Post by: parker5 on August 18, 2016, 05:21:30 pm
Hi Everyone,


Does anyone know if/when the poor internet quality in BP is going to be sorted out. Im in Peplins Way and get a constant 1.35 Download, 0.52 Upload and a Ping of 23ms. Been onto Sky 4 times, which eventually got an engineer out, and as previous replies have pointed out, he changed the modem, scratched his head, rang the office and looked at at the wall for all of 10 minutes till he decided it was my alarm causing this! The problem being no microfilter on the alarm panel, I called the alarm company while he was here and they confirmed there is a filter fitted, pointed this out to the engineer and he soon left. I'm now being told by Sky that 1.7 is the highest download speed available for this area which I know not to be true as my next door neighbour gets 8!


Surely Virgin must realised as soon as they cable this area a large percentage of people will soon jump ship
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on August 19, 2016, 09:21:51 am
You must be on standard ADSL broadband - 1.7 sounds typical for Peplins.

I have PlusNet Fibre (same as BT Infinity) and on a good day get 10Mb down and 0.7Mb up - that's in Peplins Way

The problem is that the green cabinets serving the village centre area are in Mymms and I believe up Hawkshead Road. I believe that if you live at the A1000 end of Mymms Drive 50Mb download speeds are typical.

What's needed is that more cabinets are installed bringing fibre close to the premises.

However I cant see Openreach have much incentive as there is no competition from cable - so don't hold your breath.

Maybe our MP could launch a campaign ? Im sure would be a good vote winner at least in BP.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on August 19, 2016, 01:24:37 pm
BT are introducing Fast G (g fast?)with a view to roll out countrywide.


http://home.bt.com/news/bt-life/openreach-expands-ultrafast-fibre-plans-11364045256060


it basically uses existing copper structure to bring fibre speeds to the manhole in your street so reducing the reliance on street cabinet proximity.


There are accusations that they are "sweating" existing assetts but they wont be cabling like Virgin so this is the best hope.


Virgin have emailed me a while back to say they wont be cableing BP as its too costly-this is course may change.


With a view to your neighbour getting 8 and you 1.7 you can call BT and ask them to assess the line from the box/manhole to your house. I had continual problems and had part of the line replaced after a big fight. My line was single strand aluminium and was well past its best.



cheers BP
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on August 19, 2016, 03:52:25 pm
Seems business orientated - could be a long time off and will be priced accordingly. BT leave behind difficult or costly builds for quicker, easier ones and those that have competition.

Here in Essendon, new business connections have been put in (taken 18 months!) so fibre is in the ducts and runs past our house. It's the same fibre they would use for FTTH, but a different product - Ethernet Fibre - and is £489 a month for 100MBPS (5 year contract) and probably plus VAT. I can understand the cost involved in running it, we would be prepared to pay more over a longer period to have it now - but not that much - but it's being held to ransom. They would rather make nothing than something.

Anyone can have this. Just check out bt.com go business, select broadband and you'll see it (not an advert nor a criticism of other providers as there is no competition).

It's a shame some leverage can't be placed upon them - given the copper network took taxpayer funds to install.

The only answer is pay up, wait for competition so they suddenly get interested, or move house.

Sad, but true.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on August 22, 2016, 03:03:56 pm
fast g is a domestic/business product designed for roll out completed by 2020 as far as i know. hopefully we will all benefit.


cheers BP
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on August 22, 2016, 03:19:58 pm
Fast.G still relies on street cabinets - which is exactly the problem with the existing setup

Until there are cabinets near to your home - which is NOT the case in Peplins and other areas around the village centre Fast.G wont make any practical difference to us.
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on October 13, 2016, 12:07:16 pm
Spoke to a BT contractor working in Brookmans Avenue this morning.  They are installing Fibre to the Pole for UltraFast.  You can see the new cylindrical junction boxes on the poles being worked on.  He tells me that the area (however extensive that is) is being worked on.  A look inside the j-box shows the leaves of distribution trays similar to the picture.  Of course it could be quite a while before BT has proved the installation and is prepared to roll out Fibre to the Premises.  At least there is something to look forward to.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on October 13, 2016, 06:50:26 pm
amazing news-nice work-will keep a look out.BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on October 15, 2016, 06:01:59 pm
I doubt there'll be any objections especially from the Bradmore Green end of the village 🙂
Title: Re: Village broadband and high-speed optic fibre
Post by: Grant Shapps MP on November 29, 2016, 12:17:49 pm

As you may know I've been campaigning for better Broadband throughout the UK via the British Infrastructure Group of MPs (BIG) www.BritishInfrastructureGroup.uk which I chair.


Closer to home, there are many locations within Welwyn Hatfield where the internet is not up to scratch. I recently held a meeting in Essendon at which 150 residents turned up, packing the village hall. Openreach, BT and the County Council (who have special funds to sort out rural broadband) were all in attendance. There is a great deal of follow-up continuing from this meeting, including providing Openreach with a far more accurate map of coverage. I am holding a similar meeting shortly in Panshanger.


Meanwhile many residents from Brookmans Park have contacted me over the years complaining about their internet. And it can be pretty random. For example, where one person might have 12Mbps download, whilst a very near neighbour may be struggling to get just 1 or 2 Mbps down.


However, following extensive discussions and meetings with Openreach, including with their Chief Executive, Openreach agreed to install a brand new (still in trial) technology to the village (and shortly to a part of Essendon where there is still much more to do beyond this). The technology is called Fibre To The Premises or FTTP.  Whereas ordinary so called super-fast broadband is fibre to the nearest cabinet, then copper to your home, FTTP is fibre all the way to your house. It doesn't even require you to maintain a traditional phone line once you have it installed.


And here is the good news. Most of Brookmans Park is being covered by FTTP in 4 phases. Phase 1 is already complete and residents who wish to be are connected. Here are the remaining three phases:


Phase 2 - this is now available, though if BT (or other provider) tell you that it isn't, please contact me. They appear not to have updated their systems in sales, but it is available.
Brookmans Avenue – Numbers 1-45 odd and 2-42 even
Bradmore Green – Numbers  17-62 residential and commercial properties


Phase 3 - end of Dec. I've checked and this is on schedule.
Bradmore Green – Numbers 1–16 and 75-98 residential and commercial properties
Bradmore Way – Numbers 1- 63 odd and 2-60 even
Pine Grove –  1-77 odd and 2-90  even
Brookmans Avenue – Numbers 47 -101 odd and 44-112 even


Phase 4 - end of January 17
Peplins Way – Numbers 1-131 odd and 2-66 even
Peplins Close – Number 1-11 odd and 2-8 even 
Moffats Lane – Numbers 1-131 odd and 2-136 even (including Park Close 1-7 odd and 2-8 even and Moffats Close 1-9 odd and 2-10 even)


The speeds available through FTTP are remarkable. Technically capable of delivering 330Mbps download and over 30Mbps upload. I've just run a speedtest and clocked over 300Mbps down and over 30Mbps up. Here is a test from this lunchtime:


(http://www.shapps.com/wp-content/uploads/2016/11/speedtest.png)


Once the total roll-out is complete, Brookmans Park will likely be the fastest internet connected village in Europe.


If you find you're unable to actually order the service above, then please let me know. If you have friends, neighbours, family elsewhere in Welwyn Hatfield who are experiencing broadband problems then please ask them to get in touch with me grant@shapps.com


Grant.

Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on November 29, 2016, 12:20:46 pm
Hi Grant. Is woodlands and shrublands being done.  I have constant problems. We spoke about it when you were campaigning for last elections. BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Grant Shapps MP on November 29, 2016, 12:29:30 pm
Yes I recall our PM'ing about that too. I haven't got a date for Woodlands or Shrublands yet, but I think we should probably work to gather some detail on this from you and your neighbours. Could you drop me an email to grant@shapps.com so we can work out an action plan.


Thanks.
Grant.

Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on November 29, 2016, 12:34:28 pm
We get fluctuation on speeds. And constant dropouts. Open reach are trying as we speak to work it out.  I will email ASAP regarding going forwards. I am hoping so much you can help here as my business suffers. I am down 5 days at present. Fttp would be fix rather than relying on 50 year old cable to deliver 21st century service. BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Pixel Crazy on November 29, 2016, 02:54:13 pm
What about Bluebridge Road and Avenue
Title: Re: Village broadband and high-speed optic fibre
Post by: Grant Shapps MP on November 29, 2016, 03:14:20 pm
For any road not listed, please contact me grant@shapps.com ideally with a speedtest.net or similar test and I will actively work with Openreach to try to get your speeds increased.

I'm working through an active list of several hundred individual constituent addresses throughout Welwyn Hatfield and maintaining regular contact with both the residents and Openreach about progress.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 29, 2016, 04:18:50 pm
Good news for me as I am in Peplins Way although part of the phase 4 .

How does this work in practice ? Will my ISP (PlusNet) contact me or should I contact them ? I have had lots of problems with broadband and currently get around 9M down (which is just about OK) but only about 0.4M up which means saving files of any size into the cloud (eg using Google Drive) almost unworkable

I would willingly give up my landline as this is mostly used by cold callers - almost all of my calls are by mobile these days.

But well done Grant, great to see your constituents benefit from your hard work.
Title: Re: Village broadband and high-speed optic fibre
Post by: G Costa on November 30, 2016, 01:52:57 pm
BIG THANK YOU to Grant, my teenagers' new hero.


Just managed to arrange 'Fibre To The Premises broadband (FTTP) by calling the dedicated BT sales team on 0800 587 4787.   
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 30, 2016, 04:32:31 pm
Just managed to arrange 'Fibre To The Premises broadband (FTTP) by calling the dedicated BT sales team on 0800 587 4787.   

How much are you paying ? Is there an installation fee ? Unlimited ?

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 30, 2016, 04:51:06 pm
Just spoke to PlusNet - it seems BT are the only people who can provide this

I guess I'll just have to leave PlusNet (a shame as their customer service is excellent) and start afresh as a new BT customer. Ironic as PlusNet are owned by BT :-)
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on November 30, 2016, 05:13:38 pm
Just spoke to PlusNet - it seems BT are the only people who can provide this


Firstly, well done Grant.

On the above point. Where does this leave customers who are with other fibre providers tied to a contract and potentially unable to switch to BT for possibly 24 months.

I have fibre with EE having recently changed from PlusNet. The speed with EE is undeniably better for me but nowhere near fttp speeds. Is there an option to have your line upgraded to fttp (for a fee) and remain with another supplier if contractually tied.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on November 30, 2016, 05:21:01 pm
See above, according to PlusNet it's only available from BT. Whether this will remain the case I don't know
Title: Re: Village broadband and high-speed optic fibre
Post by: Grant Shapps MP on November 30, 2016, 05:50:48 pm
See above, according to PlusNet it's only available from BT. Whether this will remain the case I don't know

It's one of the reasons why the British Infrastructure Group of MPs (which I chair) has been arguing for the separation of BT and Openreach. It probably is technically possible to get another provider to supply the FTTP contract, but given that BT are barely aware that it's available in Brookmans Park, convincing other providers who have yet to produce price tables for this kind of service, will be next to impossible. Will keep pushing.  We describe the market problem in detail in this Broadbad report http://britishinfrastructuregroup.uk/wp-content/uploads/2016/10/Broadbad-A-study-into-broadband-investmemnt-and-the-role-of-BT-and-Openreach.pdf
Title: Re: Village broadband and high-speed optic fibre
Post by: jonS on December 23, 2016, 10:31:28 am
Been lurking on this board a year since we moved to Brookmans park. Just want to say thanks for getting FTTP sorted, awesome work :)


Looks like it went live a few days ago in Pine Grove and i ordered it and got a date for first and second stage install.


Some useful information:


online it is 72pounds a month (including line rental). If you pay for yearly line rental then you save a little. the max speed 300mb was 52 a month online (excluding line rental), however if you phone up now and order it you can get it for 30~ a month for the first 12 months (it is a 'deal of the month' the women told me but you can't get it online).


Also i am currently on contract with Plusnet for another year so will pay around 190 pounds to cancel my contract. If you talk to BT about thier 'switch' policy they will credit you a cancellation fee up to 300 pounds once you supply invoices.


Jon.
Title: Re: Village broadband and high-speed optic fibre
Post by: James Bentall on December 23, 2016, 11:30:28 am
Yet down in Station Close, which is not included in the FTTP rollout, and there are no plans to do so in the future according to our MP, my maximum estimated speed according to BT is still 2MB or maybe as fast as 4 on a good day.


Bah Humbug :)


James

Title: Re: Village broadband and high-speed optic fibre
Post by: Purrfect on December 23, 2016, 10:29:44 pm

In Pine Grove, my normal broadband (EE via BT Openreach Infinity) shows current speeds as:
25.82 Mbps download and 8.36 Mbps upload which is perfectly adequate for all of our needs.


However, a test using my 4G mobile phone to connect the laptop to the internet (known as ‘tethering’ and normally only used when away from the house) shows nearly double those speeds: 49.36 Mbps download and 16.66 Mbps upload.


Hence, it might be worth you swapping over to 4G which is very good value these days and you can cancel your landline rental too if you’re happy to use your mobile phone for all voice calls. However, the speeds might be slower if talking at the same time as surfing and you must first check what mobile reception and 4G speeds are available in your house before signing up.


Other 4G internet devices are available from the mobile phone suppliers if you don’t want to use your mobile phone.


Even faster 5G is already in development and might be launched in a few years’ time with speeds of approx. 10Gbit/s (this might possibly slow down BT’s rollout of FTTP Internet across the country but well done Grant for achieving a partial rollout in our area which will help some residents).

Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on December 23, 2016, 10:34:45 pm
Blessings of Christmas to all readers.
For information PlusNet is part of BT
Enjoy the warm weather
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on December 23, 2016, 10:49:33 pm
The problem with 4 g is it costs so much. Best plan is 32gb a month for about 30 quid on sim only data plan. Router is 40 quid.  We used it recently during an Internet outage. Speeds are incredible but no good for business as not secure enough or TV streaming which is very data hungry.
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on December 28, 2016, 10:09:50 am
Hi Grant. Is woodlands and shrublands being done. 
Any update on these two roads?
Title: Re: Village broadband and high-speed optic fibre
Post by: Trent on December 28, 2016, 11:19:40 am
Did I read this right, the FTTP is £72 per month?!!  :o
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 28, 2016, 11:57:06 pm
I think 72/month is for the highest speed (up to 330Mb/s) service

My understanding is that Infinity 1 and 2 are priced at the same level whether provisioned fttp or fttc

The difference being (I hope) is that with fttp you will get the 'up-to' speed

I'm hoping to get the new service at the end of January (Im in Peplins)

Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on December 29, 2016, 10:27:26 am
It would be good to see a map of which road are or are not covered by fttp. Do you think it has anything to do with the fact some roads have telegraph poles with suspended cables whilst others appear to have buried cables. 
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 29, 2016, 12:33:53 pm
Do you think it has anything to do with the fact some roads have telegraph poles with suspended cables whilst others appear to have buried cables. 

I don't think so, Bradmore Way has poles but Peplins Way is underground, at least where my house is.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on December 29, 2016, 12:35:02 pm
Its about a third of BP will be FTTP at present with nothing coming from openreach regarding further plans-basically all the homes off Cab 0 I think. Cab 1 (?) and 2 (mimms-great northh road) remain FTTC. I think that Openreach install poles if they are running FTTP to home that have buried cables (UG) Under ground as its cheaper than digging and eaiser to maintain (OH) overhead cables.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on December 29, 2016, 12:47:26 pm
I'm not sure it's relevant which cabinet you're currently on.

I believe I'm cabinet 1 yet Peplins Way should have fttp available by the end of Jan

The new fttp cabling I think is separate to the existing wiring
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on December 29, 2016, 01:30:01 pm
Just been checking on Ultrafast Fibre / FTTP ordering.  Domestic Infinity-3 (200Mbps) @£45/month and Infinity-4 (300Mbps) @£52/month when ordered direct from BT on 0800 5874787 as somebody else mentioned in an earlier post.  This compares to £64 and £71 respectively when ordered on-line.

We're in Moffats Lane so can't see any I-3/4 availability yet on the BT website but a quick check for a random house in Brookmans Avenue shows that "up to" 300MBPS is available (http://www.productsandservices.bt.com/products/broadband-packages/ (http://www.productsandservices.bt.com/products/broadband-packages/)).


You can find which BT Cabinet services your line at http://www.kitz.co.uk/adsl/btwchecker.php (http://www.kitz.co.uk/adsl/btwchecker.php) and you can find the cabinet location on a map here (https://www.google.com/maps/d/viewer?msa=0&mid=1TTuGayKan8bv0wieitfRidabct4&ll=51.72578482472209%2C-0.19291649999991023&z=15).  LNPOT is the Potters Bar Exchange and p1, p2 etc are the cabinets.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on December 29, 2016, 02:39:01 pm
Very useful site. Many thanks. Bp
Title: Re: Village broadband and high-speed optic fibre
Post by: jmj on December 29, 2016, 10:41:41 pm
Just been checking on Ultrafast Fibre / FTTP ordering.  Domestic Infinity-3 (200MBPS) @£45/month and Infinity-4 (300MBPS) @£52/month when ordered direct from BT on 0800 5874787 as somebody else mentioned in an earlier post.  This compares to £64 and £71 respectively when ordered on-line.



Thanks for the info. I can't find anything on the BT website.
Are there any other costs, e.g. install, in addition to the monthly cost?
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on December 29, 2016, 11:33:09 pm
Hi jmj. If you're already a BT broadband user then there's possibly no extra costs. If your BT router is not fibre enabled then I guess they'll charge you a nominal fee for a new one. Installation is done in two phases: external connection and internal termination. The internal termination includes a battery backup device that requires power so you might need to take that into consideration.

If you're not a BT customer then you may need to become a line subscriber with a quarterly rental and call charge package. I'm not sure if that's mandatory. I've always had a BT landline.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 04, 2017, 02:14:57 pm
A question to those already installed :

Did BT notify you that the new service was available ?

In Peplins I'm due to be connected at the end of the month - presumably work was done in the street first before any connections to houses could be completed.
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on January 12, 2017, 09:21:00 am
On the subject of which houses are getting fftp and which aren't, I pursued an enquiry with Grant and Openreach. The responses are:

From Grant (via Chris Hughes da Silva)
..... our understanding is that the roads in which they have so far selected in the area are random ........ sorry I can’t give you a more definitive answer ......

From Openreach
You are connected to CABINET-2 OF EXCHANGE – POTTERS BAR.
In response to your query, we would like to inform you that we do understand your concern but we have no current plans to make your cabinet fibre enable. Unfortunately, your property isn’t currently included in the fibre roll-out for FTTP(FIBRE TO THE PREMISES) .We are  sorry that you will be unhappy with our response but having investigated our network data. We can advise that we are not currently able to supply you with Fibre to the PREMISES (FTTP). however, is that cabinet 2, to which you are connected, is not in the plans and, although delayed due to the large amount of work still required, we are currently looking at installing cabinets in or next to the exchange and then connecting up the those lines to provide the fibre. These solutions are only in test at the moment and in the very early stages Our market research team is working hard to provide fibre to all the customers as earliest possible and they are finding best solutions for that. However, we won’t be able to provide you an estimated date as of now. These solutions are only in test at the moment and in the very early stages. We are looking at installing cabinets to provide the  FTTC (FIBRE TO THE CABINET)/ FTTP(FIBRE TO THE PREMISES).
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 12, 2017, 10:23:24 am
This is interesting as Cab 2 is FTTC enabled as I am using it on a shaky and unreliable 20mb link. There is also FTTP on demand available from this cabinet. Open reach will run FTTP from this on special order which is very expensive. I cannot afford the 5k plus they want! 
What concerns me is that open reach have opted to FTTP from one cabinet in the village and not the others-this will only create a technological and financial divide in the village and I do hope they see a sense of fairness here. I know where I would buy a house in the village. The ones that have FTTP.  I am in contact like you with grants office and they are pressuring open reach to amend their current plans to the whole village. Cheers BP

Title: Re: Village broadband and high-speed optic fibre
Post by: Nimbus on January 12, 2017, 03:39:38 pm
That Openreach statement reads like spaghetti! I hope their wiring is neater.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 17, 2017, 03:51:08 pm
I saw poles and overhead fibre runs being installed in moffats lane today. Quite jealous. >:D  BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Poppy on January 18, 2017, 11:51:24 am
I'm in Peplins, and it looks like overhead cable poles are being installed today.


I called the BT order line and was told that it isn't happening, isn't planned and all I can get is FTTC and a max speed of 20Mbps...  :'(
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 18, 2017, 01:02:02 pm
i think BT customer facing are not briefed fully on the partial BP FTTP rollout. Others on the forum may be able to help with this.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 19, 2017, 09:22:20 am
Some pretty tall poles installed in Peplins Way
There's a sign on them advising that residents can object so presumably there's some period before they all get wired (fibred ?) up
Title: Re: Village broadband and high-speed optic fibre
Post by: jonS on January 19, 2017, 10:39:15 am
My install was finished last week, and now have a rock solid 311/31 connection.


From my experience of ordering i tried phoning BT before it was available and they didn't have a clue. The FTTP department wont do anything until the dslchecker will show WBC 330 available instead of FTTPoD. So just give it a random check every now and then to see (might as well wait for the poles to be up however). Once this shows up you should be able to order from one of the FTTP suppliers. BT/Zen/IDNet(i think)/AA Net. To be fair BT were the cheapest for the speed/unlimited (especially if you phone them up and not order online).


Once ordering they will potentially give you two install dates. First stage and second stage; normally they do a first stage where they install the fibre to the exterior (a box on the wall from the pole/underground) and then a second stage where another engineer installs fibre modem inside and fusion splices with the exterior connection. You don't have to be in for the first stage but i requested to be contacted since i wanted to know where they will run the cables on my house to outside. That being said my first stage got canceled (even though they didn't tell me and i took the morning off work), and then on the second stage install date one guy turned up and did the lot. When i asked about the first /second stage to the engineer but he didn't seem to know they did that. My guess is that since the first guy can run the cable all the way to the modem he doesn't need to have a fusion splicer with him (a box that will accurately join two fibre cables together), which makes the install technically less challenging.

You can also have a choice of two cables the guy will install, a hybrid (fibre/copper) which replaces the current wire, or install a fibre only wire. I decided on the hybrid cable (to make it neater), and during the install our alarm panels started to go off (they are not connected via phone). Turns out when the new copper was put down, without an rf filter on the line it was acting as an aerial and picking up a lot of noise from the local radio tower. The new cable was run pretty close to an alarm wire and was corrupting data on the system. Unfortunately the alarm wires are old and alarm cable as standard are not shielded very well. Once everything was plugged up to the master socket on the wall which has an rf filter on it and also connected onto the pole the alarm was fine (I also managed to untangle the alarm wire the guy had wrapped the hybrid cable around).

Once installed the guy plugs up a BT home hub to the fibre modem (which has to be installed on a wall) and shows you the speed and it is connected. After that you're free to remove the home hub (not the fibre modem) and plug it up to something useful.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on January 20, 2017, 11:11:20 am
Work well underway in Peplins. Poles in and cabling work in progress

Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on January 26, 2017, 07:33:54 pm
Most of Brookmans Park is being covered by FTTP in 4 phases.


Having exchanged a few emails/phone calls with Openreach I am no clearer as to Openreach's local FTTP plan. Is it confined to properties served by cabinet 1? will that be extended? If not why only those properties? I give up. They never answer a direct question and all Grant's office can say is that it is random. I'm genuinely grateful for Grant's efforts but I think the above quote may be optimistic.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on January 27, 2017, 11:38:33 am
It would seem logical that if your are rolling out FTTP in one area it makes sense to do all of it and not just one part. Hopefully Openreach are going to roll out the network village wide. I have said in previous posts of my concern about creating a technologically divided Village and hopefully openreach will try to address this. I am noticing new strains on our shaky connection as common home media devices move towards a concentration on online delivery of content (TV/Radio). This is only going to increase with 4K TV and higher encoding rates for Radio. BP



Title: Re: Village broadband and high-speed optic fibre
Post by: jonS on January 27, 2017, 03:36:13 pm
I wonder if unadopted roads play a part when BT choose which cabinet is worth upgrading. I'm sure that planning permission to get poles in ground would take longer in such circumstances. For instance, why wouldn't Georges wood road be upgraded since it is between brookmans avenue and pine grove.


Also i can't seem to reply to private messages, does anyone know if i need a certain amount of posts to unlock this feature?


And because some people have asked me in messages:


goto: http://www.dslchecker.bt.com (http://www.dslchecker.bt.com)
When you see WBC FTTP you should be able to place an order for FTTP. if you see FTTPoD instead then i wouldn't bother phoning up since BT won't have a clue about FTTP in your area since openreach will not have updated there database until they are ready to do the customer side install.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on January 27, 2017, 05:08:23 pm
Also i can't seem to reply to private messages, does anyone know if i need a certain amount of posts to unlock this feature?

Hi JonS, welcome to the forum. Yes, you need three posts to unlock the messaging feature. This is an anti-spam measure put in place after one incident when a new member spammed dozens of people with an obscene image. You should be able to respond to messages now.  David
Title: Re: Village broadband and high-speed optic fibre
Post by: slimgym on January 31, 2017, 01:17:35 pm
Some pole work going on in Moffats Lane today.
Title: Re: Village broadband and high-speed optic fibre
Post by: larrylamb on January 31, 2017, 07:04:34 pm
welcome all nationalities if they are working. ;)
Title: Re: Village broadband and high-speed optic fibre
Post by: Poppy on February 01, 2017, 06:31:19 pm
I spoke to BT Fibre team today - good news for anyone in Peplins who is with BT - it's available to order!!
Bad news for me, and potentially anyone else with another broadband provider - apparently our address isn't on their system and they can't process an order for me!
Nice.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 02, 2017, 12:07:59 am
Who is your ISP

I rang PlusNet a month or so ago (my ISP) and they effectively said they couldn't supply the new FTTP service and I'd have to go to BT
Title: Re: Village broadband and high-speed optic fibre
Post by: Poppy on February 02, 2017, 08:51:08 am
I'm with EE and they said the same. Luckily my cancellation price is £250 and BT say they will refund up to £300.
(If and when they get my address available on their system..)
Title: Re: Village broadband and high-speed optic fibre
Post by: jonS on February 02, 2017, 08:53:13 am
Actually plusnet offer an FTTP trial, but you first have to be on thier ADSL service. If you are on their FTTC service then you will need to downgrade to ADSL before applying to the trial. That being said you won't be able to order anything over 80/20 with plusnet, but at least on FTTP you would get the touted speeds and not this 'up to' nonsense.

https://community.plus.net/t5/custom/page/page-id/_FttpFaq (https://community.plus.net/t5/custom/page/page-id/_FttpFaq)
https://community.plus.net/t5/Fibre-To-The-Premises-trial/bd-p/FTTPtrial (https://community.plus.net/t5/Fibre-To-The-Premises-trial/bd-p/FTTPtrial)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 02, 2017, 10:17:35 am
Does anyone know what the deals available are by calling the FTTP sales line ?

I'm assuming the choice will be Infinity 1,2,3 or 4 but am not sure whether you have to have a landline and if this is a way to save money

My landline rarely gets used for anything other than cold callers and with everyone in the household having a mobile a landline is something I could probably do without

Title: Re: Village broadband and high-speed optic fibre
Post by: sgoldswo on February 07, 2017, 06:52:52 pm
I live on Moffats and I can see BT have finished running fibre optic cable to the telephone poles down the road. I'm just wondering if anyone else on Moffats has been connected to FTTP yet? I've checked the line checker and BT Broadband Product availability and I cannot see anything other than FTTC at the moment. I'm assuming it hasn't been switched on yet.
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on February 07, 2017, 07:01:35 pm
Check here https://www.btwholesale.com/includes/adsl/main.html (https://www.btwholesale.com/includes/adsl/main.html). I'm in Moffats too and the web site shows that FTTP is available at max rate.  So we should be able to order  :)
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 10, 2017, 10:57:18 am
The last Fibre cabled pole for FTTP is so close to my house but we wont be getting it according to Openreach. Im genuinely fed up that we are expected to put up with a intermittent shaky connection while 1/3rd of Brookmans Park has the fastest connection in Europe. I have been told by Openreach that they chose roads which have the worst service and that sufferred from the worst RF (Radio) interference. Im not sure how this is quantified as all cables throughout brookmans park act as an aerial. Also with many RF ridden slow and shaky connections still existing in Brookmans Park it was not comprehensive. Certainly houses near the last pole- mimms drive/calder junction are next to the cabinet so will have had 60-70 speed anyway. That doesnt follow? Grants office have been more than helpful but they cannot force openreach to do this but will i am assured be pushing them.  FTTP (OD) provision on demand is so expensive and companies like hypnotic will only fibre office buildings at a comparable to BT residential rate. We are it seems stranded. Its a first world problem but nonetheless its a big shame and infuriating nonetheless. Does anyone else feel the same? BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Alex on February 10, 2017, 03:01:40 pm
BrookyP
I live in Upland Drive, and get good speeds via Infinity 2 , the box is top of Georges Wood Road. I called BT, and they said that for now FTTP isn't on the horizon. I'm fine with what I have, but more would be better perhaps!!
Alex
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 10, 2017, 03:23:56 pm
Hi Alex. More is always better agreed ;D  This really though is about having a line that I pay BT for that suffers from fluctuating speeds, and so affects home business provision. Providers should be made to guarantee a minimum speed. Its a young industry-In 10 years time we will all look back a laugh at what we put up with.. :-\
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on February 10, 2017, 04:40:24 pm
Also with many RF ridden slow and shaky connections still existing in Brookmans Park it was not comprehensive.


Openreach sent an engineer to my home about 6 months ago as the line was not achieving their predicted speed (They sent one round a few years ago too). The engineer who attended stated it was due to interference from the BP Transmitter Station so I don't understand why the cabling stops at the end of the road and isn't an option to me.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 10, 2017, 04:58:45 pm
Fibre doesnt carry RF which is why its so good. We all suffer from it on our copper or aluminium lines-I get sunrise indian radio-which is why it would have been great for openreach to just sort the whole village out and not a bit of it!
Title: Re: Village broadband and high-speed optic fibre
Post by: mj on February 14, 2017, 07:26:52 pm
FTTP is now available in Moffats Lane. I ordered Infinity 3 (200Mb) as it was offered to me at £42.99pm inc line rental, so was only £4pm more than I currently pay for Infinity 1 (13Mb as the cable is poor quality). Infinity 4 (330Mb) was £57.49pm. There seem to be different offers from time to time so others may get a better or worse deal!


Will be end of the month before it's up and running as an engineer appointment is required. The number to order from BT is 0800 5874787. It'll be worth the £1 a week extra to not have to listen to my teenage children tell me how rubbish our internet is several times a day.
Title: Re: Village broadband and high-speed optic fibre
Post by: Grant Shapps MP on February 15, 2017, 02:07:06 pm
This message from the Chief Engineer of Openreach:

---

Grant,
Just to let you know the FTTP build is now complete with the last 252 addresses now enabled making a total of 611 prems that can get FTTP.
The systems should have updated by Monday morning for orders.

---

On the last point, I have been contacted by many residents who find that when they call their internet provider they claim that this utlra-fast FTTP is not available in Brookmans Park. This can legitimately be because the provider isn't actually selling FTTP. However, this is not the case if you happen to request it from BT who most certainly can offer the service. If anyone is getting the same response then feel free to drop me an email grant@shapps.com and I'll nudge them on your behalf which will get the ordering problem resolved.

Title: Re: Village broadband and high-speed optic fibre
Post by: Ratta on February 15, 2017, 03:17:12 pm
I live in Peplins Way and BT say I can only get Infinity 2. Is this correct?
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 15, 2017, 04:11:53 pm
I live in Peplins Way and BT say I can only get Infinity 2. Is this correct?

Strange

I just checked bt.com and my address in Peplins is saying Infinity 3 and 4 is available albeit at higher prices than 'mj' posted above

Whereabouts in Peplins are you ? Is there a pole near your house ?
Title: Re: Village broadband and high-speed optic fibre
Post by: Ratta on February 15, 2017, 04:22:25 pm
Hi there, I live opposite the back gate of the school and the pole is right outside my house.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 15, 2017, 04:29:13 pm
Well I'm opposite Peplins Close so only a stone's throw away

What does bt.com say for your address ? (When you do the check just put your postcode and house number in and click on the 'I don't know the landline')

Title: Re: Village broadband and high-speed optic fibre
Post by: Ratta on February 15, 2017, 04:55:02 pm
It says on line that that I can get Infinity 3 but when I speak to the service team to place my order and give them my telephone number and address they say only Infinity 2 is available. So frustrating !!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 15, 2017, 05:28:59 pm
I wonder if its because you are giving them your phone number.

The new FTTP infrastructure required for Inf 3 and 4 is independent of the existing phone lines - Infinity 1 and 2 is regular VDSL broadband down the copper phone line.

Perhaps that's where the confusion is ?
Title: Re: Village broadband and high-speed optic fibre
Post by: Grant Shapps MP on February 16, 2017, 10:01:17 am
Hi all,

The specific addresses included by Openreach are all listed here:
http://www.brookmans.com/forum/index.php/topic,937.msg40627.html#msg40627

I've queried whether others can be included, but for the time being this is the extent of their work. Apparently based on the areas where problems previously prevented better speeds.  However, if anyone is suffering outside of these areas with extremely slow speeds (sub 10mbps and definitely sub 2mbps), then we can battle your case. That won't lead to FTTP, but they should be able to deliver better than 2mbps and if not there is a government grant available for an alternative solution (satellite).

Grant.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on February 16, 2017, 10:12:46 am
Heres hoping for inclusion in any future post trial rollouts ;D
Title: Re: Village broadband and high-speed optic fibre
Post by: Ratta on February 16, 2017, 12:45:06 pm
Thanks Grant. so living at 57 Peplins Way, it looks like I should be able to infinity 3 or 4 especially given I have a pole outside my house. BT are still saying I can only get the infinity 1 & 2 with the slower speeds.
Title: Re: Village broadband and high-speed optic fibre
Post by: Grant Shapps MP on February 16, 2017, 02:22:09 pm
For Ratta and anyone else. If you are listed as a property (in my link above to the post on this forum) which has FTTP (that's the ultra-fast up to 330mbps internet) available and BT are saying you can't have it when you try to order, then just drop me an email grant@shapps.com and I'll work with the Openreach Chief Engineer to put them straight!
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on February 16, 2017, 06:00:08 pm
FTTP ordered via 0800 5874787 today. The agent had some difficulty in reconciling the reported availability of Infinity 4 with what his system was letting him book.  Fortunately the problem was resolved with a spot of managerial support. The system confusion had to do with FTTC and FTTP being available to the same subscriber line.  It took absolutely ages but the BT folk were helpful.  Patience and persistence are needed 🙂
Title: Re: Village broadband and high-speed optic fibre
Post by: Kingston on February 19, 2017, 07:59:44 pm
Same experience as red-point. Agent was very good but took ages.
Fingers crossed that the installation goes as promised!
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on February 20, 2017, 12:27:11 pm
For those channeling their inner geek, you might find these short videos of interest if you're curious about how FTTP gets to your home.  They've been produced by BT Openreach.



FTTP Next Gen Access Demo Tour (https://www.youtube.com/watch?v=N_gUBw8gh90)
Building an FTTP Network (https://www.youtube.com/watch?v=ouSB_3c_fm8)

Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 20, 2017, 12:57:03 pm
Same experience as red-point. Agent was very good but took ages.
Fingers crossed that the installation goes as promised!

How soon is the installation date ?

Also, as it's a new cable / fibre, can you choose where it comes into the house ?
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 20, 2017, 02:25:41 pm
FTTP ordered via 0800 5874787 today. The agent had some difficulty in reconciling the reported availability of Infinity 4 with what his system was letting him book.  Fortunately the problem was resolved with a spot of managerial support. The system confusion had to do with FTTC and FTTP being available to the same subscriber line.  It took absolutely ages but the BT folk were helpful.  Patience and persistence are needed 🙂

Very grateful for this valuable advice. Thanks to your tips, Red Point, I have now ordered an installation of Infinity 4. But, I think that if I had not read your posts and those of others on this forum, I might have been fobbed off with Infinity 2, which, although cheaper, would have been a lot slower.

For any others calling the number shared by Red Point, a few words of warning and a few added tips.

I had to spend 45 mins talking to a very helpful woman who told me I could have Infinity 2 FTTP (Fibre To The Premises). It would have been cheaper than what I am currently paying and would have given me 80 mps (mebibyte per second). I quoted from Red Point's post and asked about Infinity 4. The assistant said she would have to check with her manager. She came back and said Infinity 4 was available, but that she would need to transfer me to another department. The second call lasted one hour and 35 mins and resulted in me getting a quote for the more expensive Infinity 4 but with an introductory discount for an 18 month contract, making it almost the same as we are paying now. (It might have helped that we are currently out of the contract period).

That second call also started with them offering me Infinity 2 FTTP, and it wasn't until I pushed again that I was told that Infinity 4 is an option. So I am guessing that the staff on the end of the phones have not been told to push Infinity 4. Both assistants, lovely and helpful though they were, didn't have it down as an option.

So keep pressing and be prepared for loads of holding and piped music as the assistants check with their managers. But it's worth it in the end.

Anyway, thanks again for all the useful tips.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 20, 2017, 02:38:00 pm
How soon is the installation date ?

I have an installation dates three weeks away with a site visit (external) a week earlier.

Also, as it's a new cable / fibre, can you choose where it comes into the house ?

Yes, I think so. The first visit doesn't require the owner to be in because it is the visit where they will connect the fibre to a new box on the outside wall. If you want, they let you fix a date for the first visit so that you can be there. They offer morning or afternoon. I understand that you can talk to the engineers about the location of the box on that first visit. The second visit you have to be in because that is when they install the new hub and modem and, I was told, connect the TV if required.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 20, 2017, 02:44:10 pm
Why is the TV relevant ?

Ideally I want the new line to come in overhead and straight into my loft. That's where my current BT master socket is which connects to the router.

My TV has wired Ethernet to the router so hoping to keep the same setup in order to minimise any extra wiring

I'm assuming the BT package includes TV, BT Sport ?
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on February 20, 2017, 03:45:50 pm
Why is the TV relevant ?

Sorry, that was a typo on my part. I wrote "connect the TV is required" when it should have read "connect the TV if required". Sorry about that. We have the basic BT TV package so that I can watch Liverpool struggle to keep up with the top five.  :-[

I'm assuming the BT package includes TV, BT Sport ?

From what I could gather they will tailor a package to meet your requirements, so not sure it's included in the price.
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on February 20, 2017, 06:57:58 pm
Regarding installation time - two weeks...  Ordered 16 Feb, Phase 1 Installation (exterior) 21 Feb, Phase 2 Installation (interior) 02 Mar.
But then I may have been lucky. 

As it happens, the whole Infinity 4 deal will work out to be slightly less expensive than my existing Infinity 2 + Landline package as long as you take a BT annual contract.  Which, by the way, does not auto-renew.  You must renew the contract yourself otherwise you'll be switched to an off-contract package at the anniversary.  That explains why my current package seemed pretty expensive!
Title: Re: Village broadband and high-speed optic fibre
Post by: jonS on February 21, 2017, 10:21:05 am
For people with 2 install dates, you might find they get collapsed. When i had it installed i had two dates, but the first one got cancelled (they wont tell you about it) and the guy on the second date does it all, which is helpful since the guy runs the wire all the way to the modem without any splicing with an outside box.


The wire itself can be a second fibre only line or alternatively a hybrid two cable in a single wire for the the copper + fibre. The engineer told me they are not insured to go work in customers lofts for health and safety reasons, although our loft is semi converted so its like working on a normal floor and there is ducting to allow dropping the wire through the house (the guy at first said he won't go through floors until i showed him the wire ducting). The wire + modem and BBU (battery back up unit) also needs to be secured down since it is fibre and can break easier if bent beyond its specified bend radius, in general they wont extend the wire beyond 30m if splicing. If you have a two stage install i think it will be harder to have a wire run through the loft. The first guy needs to attach a box on the outside and then the second guy needs to splice an extension fibre onto it. I can't imagine that would be practical (since the splice machine tends to be the size of a small toolbox) unless the box was easy to get to (at floor level).
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on February 21, 2017, 12:14:20 pm
Hopefully they'll be able to install in my loft as that is where my existing BT master socket is. All my phone extension wirings is there as well as power for the existing modem and router

Given that BT were happy to install it in the loft (this was to bypass some very old 1950s wiring)  I'd hope there wont be a problem
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 02, 2017, 01:54:00 pm
Just ordered Infinity-2 on FTTP
With landline it's 44.99 including free weekend calls
It's 80M down, 20M up so if it gets close to this I'll be quite happy, I'm currently getting around 9 down and 0.4 up
Two appointments, one for the external work, another a week later for the internal stuff
Took about 20 minutes on the phone to a very helpful lady, no problem at all in getting the order processed (Im in Peplins Way)
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on March 02, 2017, 04:56:39 pm
Im 200m from the nearest Fibre Node and am not FTTP. It will cost me minimum £1500 install and up to £10000 they have said. Then its 300 a month rental. An unrealistic and so prohibitive costing. BP
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 03, 2017, 09:06:33 am
Im 200m from the nearest Fibre Node and am not FTTP. It will cost me minimum £1500 install and up to £10000 they have said. Then its 300 a month rental. An unrealistic and so prohibitive costing. BP
When broadband first came out not all properties could get it.

Originally I couldn't but my neighbour could

I seriously considered paying for my neighbour to have it installed and then running some cat-5 to my property.

Maybe you could consider something like that if there's an opportunity to run some cable ??
Title: Re: Village broadband and high-speed optic fibre
Post by: sgoldswo on March 04, 2017, 09:23:33 am
Just to note that we are having BT Infinity 4 installed on Moffats nr Park Close. The cost was a reasonable £46 per month, significantly cheaper than my current FTTC package, but I had to ask for a 2 year contract. By default they try to offer you the deals on an 18 month contract, which cost more per month. Will let others know how it goes when the installation happens, booked for 9 March.
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on March 04, 2017, 10:33:02 am
As jonS mentioned earlier, our Phase 1 installation didn't happen.  The Phase 2 BT  engineer did the external and internal work in one 2 hour session on the date and at the time specified. 


Of possible interest, if you already have a landline installed on copper, then that service can be retained so there's no need for the Backup Battery Unit to be installed on your wall.  That means you can have the FTTP entry point at a different location from the copper one and your master socket and other paraphernalia can be left as is.


A side effect of this (for us at any rate) is that we still have the old broadband service active on copper.  So if you've a lot of reconfiguring to be done for all your routers and devices, you'll have some time to do that at leisure and you can migrate gradually.
Title: Re: Village broadband and high-speed optic fibre
Post by: Chase on March 05, 2017, 02:58:10 pm
A cautionary tale for anyone who has ordered the new broadband service. I live in Peplins and ordered my new 'fast' broadband connection on 13 Feb and was given an install date of 2 March. The 2nd came, I had the morning off waiting for the engineer to arrive, he never came!! When I finally got through to BT they said that the engineer had been cancelled but they had not told me, so a wasted morning! If that wasn't bad enough I had no broadband, again after connecting I was amazed by their response- they informed me that Openreach had informed them that there was NO capacity in the exchange for the new FTTP service and that they didn't know when there would be even though they had sold it to me and incidentally taken my payment. The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!
Title: Re: Village broadband and high-speed optic fibre
Post by: Purrfect on March 05, 2017, 07:47:22 pm
I seriously considered paying for my neighbour to have it installed and then running some cat-5 to my property.
Maybe you could consider something like that if there's an opportunity to run some cable ??

It’s ok to share your internet connection with those you can trust, but if anyone in your neighbour’s house downloads any music etc. illegally then you might be held liable!
It’s also possible to share Internet access by linking houses together from several roads away (if the aerials can see each other or have near line of sight) using 5GHz radio equipment which is normally used for business links, but is best avoided for the reason mentioned above.


The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!
As mentioned in a previous post, if you have, or can get mobile 4G service you can use your smartphone to connect a laptop to the internet (known as ‘tethering’ and normally only used when away from the house) – I currently get 49.36 Mbps download and 16.66 Mbps upload and it doesn’t need a landline to work. This is perfect for occasional internet use but not suitable for heavily downloading of videos/music/iplayer unless you have an unlimited 4G contract.
Title: Re: Village broadband and high-speed optic fibre
Post by: jonS on March 06, 2017, 09:51:50 am
A cautionary tale for anyone who has ordered the new broadband service. I live in Peplins and ordered my new 'fast' broadband connection on 13 Feb and was given an install date of 2 March. The 2nd came, I had the morning off waiting for the engineer to arrive, he never came!! When I finally got through to BT they said that the engineer had been cancelled but they had not told me, so a wasted morning! If that wasn't bad enough I had no broadband, again after connecting I was amazed by their response- they informed me that Openreach had informed them that there was NO capacity in the exchange for the new FTTP service and that they didn't know when there would be even though they had sold it to me and incidentally taken my payment. The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!


Are you sure that the 2nd was just not the first phase install which will likely not happen since they now do it in one go? I stayed in for my phase 1 and no one told me it was not going to happen. Also did you speak to the FTTP team or just general BT help when they told you exchange was full? This sounds like mis-information since that FTTP is delivered via a GPON (passive optical network) that gets split 32/64 ways and each split shares a 2.5gbs down/1.25gb/s up line back to an aggregation node (which could be a cabinet or somewhere else) before being back-hauled normally via 10Gb/s to the exchange. Since people are live with FTTP then the infrastructure for back haul will be live and in use and therefore no capacity at exchange sounds B.S. fob off talk to me.



Title: Re: Village broadband and high-speed optic fibre
Post by: mj on March 06, 2017, 11:48:16 am
A cautionary tale for anyone who has ordered the new broadband service. I live in Peplins and ordered my new 'fast' broadband connection on 13 Feb and was given an install date of 2 March. The 2nd came, I had the morning off waiting for the engineer to arrive, he never came!! When I finally got through to BT they said that the engineer had been cancelled but they had not told me, so a wasted morning! If that wasn't bad enough I had no broadband, again after connecting I was amazed by their response- they informed me that Openreach had informed them that there was NO capacity in the exchange for the new FTTP service and that they didn't know when there would be even though they had sold it to me and incidentally taken my payment. The net result is I have been disconnected from my previous supplier and do not have any internet at all and no idea when I will!
The communication between customer, BT and Openreach seems to be a complete shambles. My initial second phase install was booked and confirmed for 28th Feb but on checking the order progress online a few days before I found out it had been rearranged, without informing me of course, for 7th March. Checked that appointment online today and that new one was showing as cancelled, however after talking to BT on the phone (via online chat, callback and transfer to the right department) they claimed that although their system said it had been cancelled, the Openreach system (which they can access, but we can't) still had the appointment booked. After speaking to Openreach, BT now tell me the appointment is definitely still on - I'll find out tomorrow...
Title: Re: Village broadband and high-speed optic fibre
Post by: Adrian on March 07, 2017, 09:08:57 pm
  - I'll find out tomorrow...


Well ?
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 08, 2017, 07:43:13 am
Just to put my mind at rest, has anyone who was already on BT Infinity 2 made the switch to FTTP and BT Infinity 4 without a hitch and with a painless, stress-free migration? Mine is being installed the week after next. We are at the lower end of Moffats.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 08, 2017, 09:59:31 am
I'm booked for 22 March - going from Infinity-2 FTTC with PlusNet to Infinity-2 FTTP with BT

Hopefully it'll go smoothly now they've done a few in the village
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on March 08, 2017, 11:40:49 am
Just to put my mind at rest, has anyone who was already on BT Infinity 2 made the switch to FTTP and BT Infinity 4 without a hitch and with a painless, stress-free migration? Mine is being installed the week after next. We are at the lower end of Moffats.


Apart from the Phase 1 no-show, everything went very smoothly for us. We were on Infinity 2 and switched to Infinity 4.  Hub arrived by post the day before, engineer arrived and completed the installation at and within the allotted time.  That's from the pole to running a speed test.  Speed of installation may have been helped by having the existing copper landline left in place.  Headline speeds of 308/30 obtained but this can vary down to 250/30 throughout the day.  We're at the other end of Moffats.


All-in-all, apart from the rather lengthy upgrade ordering process (phone), I'd say things went pretty well.  You may or may not get some tail time on the old Infinity 2 service.  We got 5 days - ample for switching all devices over to the new service.
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on March 08, 2017, 03:29:42 pm
Good to see 5G funding in the current budget. At speeds of 1gb/ps theoretical minimum over the air by 2020 it will be a game changer for the UK. BP
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 08, 2017, 05:00:45 pm
All-in-all, from the rather lengthy upgrade ordering process (phone), I'd say things went pretty well.  You may or may not get some tail time on the old Infinity 2 service.  We got 5 days - ample for switching all devices over to the new service.

Thanks for that. Nice to hear it went smoothly.
Title: Re: Village broadband and high-speed optic fibre
Post by: Ratta on March 09, 2017, 10:06:28 am
Router arrived yesterday as planned for my infinity 3 installation taking place today. When I called BT to see what time the engineer was due, I was told the order had failed and they would have to re-book  ??? ??? ??? ???

The person was very apologetic on the phone, but it doesn't help when you have had to take a day's leave to be at home for the engineer !!!!!!!
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 09, 2017, 12:48:31 pm
The person was very apologetic on the phone, but it doesn't help when you have had to take a day's leave to be at home for the engineer !!!!!!!
Hi Ratta, are you moving from another BT service or from a different supplier?
Title: Re: Village broadband and high-speed optic fibre
Post by: mj on March 09, 2017, 01:59:09 pm
  - I'll find out tomorrow...


Well ?




Sorry, been too busy downloading stuff at 200mbps to update the thread!


The 'cancelled' engineer did turn up on time and, after a shaking his head and umming and ahhing for 30mins about the line the cable would have to take across the road to the pole, installed the fibre connection successfully, phew. Took about 3hrs in all.


One other thing I forgot to mention earlier, the new router which was supposed to be posted the day before the original install date was taken to Hatfield collection office as 'it didn't fit through the letterbox'. When I got home and tried, it did fit through the letterbox so anyone relying on it turning up just in time might want to bear in mind the post office think they know whether something will fit your letterbox without actually trying to post it.

Title: Re: Village broadband and high-speed optic fibre
Post by: Ratta on March 09, 2017, 02:56:41 pm
Editor, no I am with BT, so was hoping it was going to be straightforward.
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 13, 2017, 01:26:28 pm
When I booked my installation I was given two dates, one for external works (ie connecting the pole to the house) and another for the internal works and commissioning

Today was booked for the external works and expected someone to turn up, however it got to 1pm (work was booked 8-1) and nothing

Called BT and eventually it appears there are now no longer two appointments, everything is done on one day which is booked for next week

So a little frustrating that I've taken time off work (I want to make sure the cables are routed how I want them) but hopefully all will be done next week

So, if you're booking Id suggest insisting on just visit, Openreach clearly are a bit confused with their scheduling :-)
Title: Re: Village broadband and high-speed optic fibre
Post by: Red-Point on March 13, 2017, 01:32:37 pm
Practice and process are two activities that BT struggles to integrate!  Maybe that will improve when Openreach become their own boss (more or less).
Title: Re: Village broadband and high-speed optic fibre
Post by: Chase on March 14, 2017, 07:09:35 am
Just when I thought the service from BT couldn't get any worse, they have surpassed themselves! Since not arriving to install my new fttp service on 2 march, I have spoken to numerous advisors/ customer service operatives who have all said something different- including not enough capacity at the exchange- a statement made all the more laughable when properties across the road from me had it installed last week! As a stop gap BT did install copper broadband last Wednesday, this gave me a download speed of 1MB! But there was light at the end of the tunnel when last Thursday I received a letter stating that an engineer should visit today to install broadband. Just to ensure that I didn't waste more time waiting for an engineer, I contact BT yesterday only to find out that as far as BT were concerned I had working broadband and the engineer had been cancelled!!! So if I hadn't phoned them they would not have told me again! They have now suggested that the engineer will visit on 24 March, although still haven't confirmed that will be the start date (as they are talking about 2 visits as discussed in previous posts), therefore I am still without broadband and this loos like continuing for another 10 days at least.
Title: Re: Village broadband and high-speed optic fibre
Post by: sgoldswo on March 19, 2017, 05:26:57 pm
We had infinity 4 installed last week on Moffats and I'm happy to report its now working well with approximately 300mbps download speeds and 31mbps upload speeds. BT aren't very organised and I did have some hiccups. One problem we had was BT sending our new smart hub to our old address, despite us having moved over 2 years ago and the billing address on the account being our current address.

Our Homehub 5 was only able to reach 150mbps. Once I installed an Asus router we used to use for FTTC, it hit full speed. One other thing to note is that if you use homeplugs to distribute internet around the house, FTTP will likely exceed their maximum speed, but your should still get 40-50mbps as a minimum. The full 300 mbps is only available by connecting directly to your router by ethernet or by a wifi ac connection. One last thing, we used to use a wifi extender to distribute internet in our living room: this blocked the full speed available directly through the router and needed to be turned off.

Hopefully some of that's helpful to someone else.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 19, 2017, 06:37:09 pm
Was due to be installed tomorrow. Message on our answerphone a few days ago to say there has been a computer glitch and they will have to place the order again. Apparently it will take five days to clear the first order off the system and put in a new order. The message said they will call again to arrange a new installation date before 9pm on the 23rd.  ::)
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 23, 2017, 11:04:20 am
My installation went ahead yesterday without a hitch with the one engineer doing the external and internal works all together (original external appointment was cancelled, see my earlier post)

The engineer was really helpful and there was no problem with cable routing - I wanted the overhead line to come directly into the loft area where my router is

Once the modem and backup battery were installed (these have to be attached to a wall or other surface) the BT hub was plugged in and everything worked.

I only went for Infinity-2 but am getting approx. 75M down and 21M up which seems fine. Ping is 3ms (all from speedtest.net)

The one thing I hadn't appreciated was that I kept my existing phone line, the pole only has fibre. It is possible for the fibre modem to support voice but this is not done where there is an existing line. I would like to try and get this implemented as my phone line has always been crackly. Something to investigate for another day

But so far, pleased  ;D
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 24, 2017, 06:29:08 am
The call from BT, which was scheduled for yesterday before 9pm, didn't happen, despite messages to my home number and mobile confirming it would.   ::)
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 24, 2017, 09:03:35 am
I have just spoken to BT to ask why I didn't get the scheduled call yesterday. The assistant told me that my order had been cancelled. That's twice they have cancelled it without checking with me. So back to square one. I waited on the line to be transferred to another department to place a new order only to be told that the system is unable to recognise the order (whatever that means), and that it will go through to another department who will have to enter my details in the system again. This morning's call wasted 43 minutes of my time. What a shambles.
Title: Re: Village broadband and high-speed optic fibre
Post by: Aqila on March 24, 2017, 09:52:12 am
We have opted to stay with plusnet - we have always been very impresed with their customer service.  We are having copper from the cabinet which means we won't reach the very top speeds of fibre all the way to the house, but should be considerably faster than currently, and more than sufficient for our needs.  Due to happen 11th April - I'll let you know how it goes!!
Title: Re: Village broadband and high-speed optic fibre
Post by: sasquartch on March 24, 2017, 10:02:22 am
I was with PlusNet previously and although the customer service is great the actual service was patchy where I live in Peplins

Hence I went for the FTTP service with BT which cuts out all the copper

Depends where you live, but Peplins is served by the cabinet near the A1000 on Mymms, or at least it was in my case

New fibre service so far is fine, all I expected it to be
Title: Re: Village broadband and high-speed optic fibre
Post by: Trent on March 24, 2017, 11:34:19 pm
Editor, sorry if this is in the wrong place but ....a question, how does this thread, i.e. People giving their opinions and personal experience about a village service (BT FTTP) differ from people giving their opinions and personal experience about a restaurant or local service? I'm all for Information sharing but it seems odd that we can criticise or compliment BT but not other businesses. Without a doubt posts on this thread are influencing other people's decisions, exactly the same as say....asking for a suggestion of a local vegetarian restaurant which tonight was deemed should be responded to via inbox only. Confused.....
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 25, 2017, 07:56:40 am
Editor, sorry if this is in the wrong place but ....a question, how does this thread, i.e. People giving their opinions and personal experience about a village service (BT FTTP) differ from people giving their opinions and personal experience about a restaurant or local service? I'm all for Information sharing but it seems odd that we can criticise or compliment BT but not other businesses. Without a doubt posts on this thread are influencing other people's decisions, exactly the same as say....asking for a suggestion of a local vegetarian restaurant which tonight was deemed should be responded to via inbox only. Confused.....

Hi Trent, the rule covers local businesses and services and is explained in the site's guidelines under local businesses (http://www.brookmans.com/guidelines.shtml#localbusinesses) (text copied below)

Quote
Local businesses and services

Edits will rarely be made to forum contributions where a correspondent is questioning the services provided by the government, local authorities, or a public service. The government and local authorities are elected on a mandate, and a site like this is an excellent tool for examining their record in delivering what they promise. Similarly, posts about the service provided by rail or bus companies, which have customer charters and are duty-bound to deliver, will rarely be edited.

Recommending or criticising the services provided by local restaurants and businesses is not allowed under the forum rules. If a precedent were to be set allowing that to happen it could open the floodgates to all sorts of abuse for commercial advantage and gain. However, people are allowed to discuss the impact of a local business, such as the behaviour of people visiting and leaving a restaurant (but not criticise or recommend the services provided by the restaurant), or the likely impact of building development plans (but not criticise or recommend the services provided by the builder/developer), because those are local issues that are in the public interest and affect the lives of people living nearby.

The only exception could be where a local business has invited a discussion about its services and users respond. Even then, the tone of those responses will be carefully monitored to ensure they comply with the forum agreement and these guidelines. Unfortunately, this means that innocent, and often humorous, observations also have to be edited for consistency reasons.

This particular thread is entitled Village broadband and high-speed optic fibre and was started 15 years ago when people in the village started to enquire about the different speeds of access. More than 216,000 people have viewed the 660+ contributions as we have discussed infrastructure, local black spots, and some failed and some successful attempts to improve connectivity. The services discussed are national business concerns, not local businesses, and so the thread is fine by forum rules.

David
Title: Re: Village broadband and high-speed optic fibre
Post by: Trent on March 25, 2017, 10:13:10 am
It still seems double standards to me but I appreciate the explanation. Thanks you.
Title: Re: Village broadband and high-speed optic fibre
Post by: Editor on March 25, 2017, 11:12:08 am
It still seems double standards to me but I appreciate the explanation. Thanks you.
Hi Trent, I've sent you a personal message attempting to explain the policy. David
Title: Re: Village broadband and high-speed optic fibre
Post by: BrookyP on March 28, 2017, 04:09:55 pm
For those residents not serviced by openreach on this FTTP upgrade programme please dont forget that virgin are interested in hearing from interested parties across the UK at http://www.virginmedia.com/cablemystreet/ (http://www.virginmedia.com/cablemystreet/). The more interest they get from an area then the more chance it will have of being cabled. Cheers BP

Title: Re: Village broadband and high-speed optic fibre
Post by: Sisyphus on March 28, 2017, 09:43:45 pm
I'm delighted for those that have ordered FTTP from BT and are happily up and running, I however placed my order on 13 Feb and despite being given 7 different appointment dates I  have yet to see an engineer. I have been promised repeatedly that managers will call me back to explain what is happening - but they haven't, and tonight I learnt that my appointment on Friday 31st will not go ahead. Although I specifically asked them not to, they cut off my broadband service from my previous supplier on the 15th March and today wrote to me asking me to set up a direct debit - for a service I don't yet have, and they asked that I set it up on-line despite the fact that they removed my ability to do that. Right now I bitterly regret leaving TalkTalk - that's quite some achievement BT!