Brookmans Park Newsletter Community Discussion Forum

Using This Forum => Forum agreement, guidelines, moderation & features => Topic started by: Local Walker on September 11, 2015, 03:49:49 pm

Title: No longer receiving alerts
Post by: Local Walker on September 11, 2015, 03:49:49 pm
Anyone else having the same proble? I am no longer receiving alerts abouts topic replies and I think this may have been happening for the past couple of months.
Title: Re: No longer receiving alerts
Post by: Editor on September 11, 2015, 03:58:05 pm
Anyone else having the same proble? I am no longer receiving alerts abouts topic replies and I think this may have been happening for the past couple of months.

Hi Local Walker, if you click on your profile tab, then the 'modify profile' link, and then the 'notification' link you can check your settings there. You can choose to receive notifications of topics you reply to. It might be that a recent forum upgrade (we upgrade it quite often when new security patches are released) wiped out previous settings. David
Title: Re: No longer receiving alerts
Post by: Local Walker on September 11, 2015, 04:43:16 pm
I've just checked my notification settings and everything is as it should be. They have not been wiped.
Title: Re: No longer receiving alerts
Post by: Editor on September 29, 2015, 08:49:19 am
Update: We are still trying to get to the bottom of the notification issue. I am sorry it's taking a long time to fix. Has anyone else noticed that they are not getting notifications for topics they are following or for personal messages? If you log in and see you have personal messages but have not received email alerts, or if threads you have been following have been updated and your notification request has not worked, please let us know by posting here. We are hoping that the next upgrade of the forum to one with a mobile-friendly format might help. Fingers crossed. David
Title: Re: No longer receiving alerts
Post by: Editor on October 02, 2015, 10:37:47 am
Anyone else having the same proble? I am no longer receiving alerts abouts topic replies and I think this may have been happening for the past couple of months.

I think we have fixed the problem. Please let me know if things work again. I have sent you a personal message so you should receive an email notification. David