Brookmans Park Newsletter Community Discussion Forum

General Discussion Boards => Transport => Topic started by: Editor on March 13, 2002, 12:33:09 pm

Title: Train updates, news and information
Post by: Editor on March 13, 2002, 12:33:09 pm
You can now check to see at a glance whether your train is running on time using the new box on the front page of this site. WAGN has given the Brookmans Park Newsletter permission to include this information, which comes direct from the company's database, in a box on the front page [/b] (http://www.brookmans.com) of this site. For full details click here [/b] (http://www.brookmans.com/news/march02/traintimes.shtml). We hope to have the train times from Finsbury Park in the near future.  Is this addition to the site of any use?  It would be good to hear your views
Title: Re: Train updates, news and information
Post by: John_fraser on March 13, 2002, 02:33:21 pm
It’s usefulness is directly related to WAGN’s ability to warn of delays sufficiently in advance, as you need to look at the site before you start out on your journey. My experience of WAGN is that they can’t do this.

Good idea, and a nice bit of work. But sorry WAGN will fail you.

However if you put it on WAP... ;)
Title: Re: Train updates, news and information
Post by: James Bentall on March 13, 2002, 04:10:26 pm
The information is taken straight from the same source that the Potters Bar departure boards at the station are, so there should be reasonable notice - particularly for trains coming from London. Obviously, if you live a long way from the station it may not be too useful. However, even then if you see a lot of delays are on the current trains, it stands to reason your may well be late as well :-(

I am currently working on a wap version (so you can view it on your mobile phones for people who have no idea what we're talking about!) - watch this space. Hopefully I should have done it by the middle of next week

James
Title: Re: Train updates, news and information
Post by: jet on March 13, 2002, 04:58:34 pm
At the risk of sounding sycophantic ( spelling?)
What a good service, I almost wish I used the trains.
Memories of getting there 1 min late and waiting for 29 mins in the cold.
regards
jet
Title: Re: Train updates, news and information
Post by: Aidan Winwood on March 13, 2002, 07:08:06 pm
Hi Jet,

I too remember that feeling up until recently when I moved into the village - I can now walk straight home and switch the telly back on for another 20 minutes!

Aidan
Title: Re: Train updates, news and information
Post by: jet on March 14, 2002, 12:13:26 am
Dear Aiden,
From where I come from we would call that dead sarcastic, brilliant!
I will see you in the Brookmans one day for a beer!
regards,
jet
Title: Re: Train updates, news and information
Post by: CPB on March 14, 2002, 12:42:34 am
 ::)

Good & useful addition to site

Colin Barber
Title: Re: Train updates, news and information
Post by: MC on March 14, 2002, 01:04:23 am
Great Idea. Two thoughts to add further value :
1) for those of us who didn't fall for the WAP hype (ie don't have WAP...) is there any way to send SMS messages to phones if nominated services are late? Probably asking a bit much I know
2) more realistically is it possible to show a range of train times on the front screen so that passengers could quickly see that the 08 is on time, the xx28 is 10 mins late and the xx38 iscancelled?

Great idea as it is though
Title: Re: Train updates, news and information
Post by: James Bentall on March 14, 2002, 10:58:03 am
Mark

SMS costs money to send, so is a bit of a non starter! WAP Phones are quite cheap now you know ;)

We can't display any more information than is shown on the front page - this is all the information that WAGN provide at one time - sorry.

James
Title: Re: Train updates, news and information
Post by: Carolyn on March 21, 2002, 02:44:13 pm
Also agree this is a great addition to the site.

If WAGN can not or will not give you any more details, is it possoble to have a link to their site where a longer view of the timetable is hopefully available? It would be particularly good to check it before leaving the office.
Title: Re: Train updates, news and information
Post by: James Bentall on March 21, 2002, 03:46:03 pm
The information is taken from WAGN's site at

http://www.wagn.co.uk/wlive/departures/PottersBar.htm

National Rail provide a much longer in advance listing, but unfortunately it quite often does not show if trains are running late - tends just to say 'on time!'

http://rtti.nationalrail.co.uk/3017/18/18.htm

Trains calling at Brookmans Park have only been travelling for about half an hour max anyway, so it would be difficult for a rail company to work out if they are running later than this more than half an hour in advance.

I have (almost) got a WAP version working - it is working on some mobiles but not others - hopefully it will be sorted by the weekend.
Title: Re: Train updates, news and information
Post by: Carolyn on March 25, 2002, 05:29:39 pm
Thank you. I have now added  
    http://www.wagn.co.uk/wlive/departures/finsburypark.htm
to my favorites - it didn't work with Moorgate, but this is a great help :)
Title: Re: Train updates, news and information
Post by: Carolyn on May 08, 2002, 06:36:16 pm
James, I have a new phone. Did you get a WAP train timetable set up?
Title: Re: Train updates, news and information
Post by: James Bentall on May 08, 2002, 07:21:02 pm
Yes... and no! :D

It seems to work with my phone (Nokia 6210), but I can't seem to get it to work with anyone elses that I have tried!!

If anyone wants to see if it does work with their phone, and help me test it, please email me (yabb_brookmans@jimney.org.uk), and I'll send back what you need to do to access it.

Cheers,

James
Title: Re: Train updates, news and information
Post by: Editor on May 08, 2002, 09:03:10 pm
Just a reminder that there is a permanent link on the front page of www.brookmans.com offering the latest data from WAGN regarding train due at Brookmans Park. It is on the left hand side under 'Latest Travel Times' and is entitled 'Trains within next hour'.  There is also a link 'Buses within next hour' although this is not dynamic (meaning that it will not show if a bus is cancelled or delayed).  The train times will show whether the train is cancelled or delayed because that info is coming directly from the WAGN database (as long as that database is working that is).   :)
Title: Re: Train updates, news and information
Post by: Birch on May 09, 2002, 03:15:05 pm
Being vaguely newish to the area (Welham Green), there are times when using a bus would be useful.  I researched that the 610 would go to Enfield through the village and into Hatfield when I first moved here. Last year, my mother found out that during the afternoon they had cut buses through the village and last week when my husband needed to use the bus to get to work it too seemed to be cut.

Does anyone know how you can find out which buses run where and when?

Birch
Title: Re: Train updates, news and information
Post by: James Bentall on May 09, 2002, 04:10:58 pm
As someone who relies on public transport a lot, don't get me started on the busses...

University Bus, who run the two local services that serve Welham Green and Brookmans Park (610 and 636) seem to have very strange ideas about keeping customers informed. I too got caught up last year when they re routed 636 for a week - only after waiting at a bus stop for 20 minutes I found out when someone who was passing told me!

I phoned the company up at the time - they're not allowed to put notices on bus stops, cos they don't own them, they don't have a website you can check, and basically only put notices in the busses themselves about the changes to routes. I asked what I was to do as I was an infrequent traveller and was basically advised to ring up the company before every journey I made to check the bus was running. When I pointed out that most of the time I wanted to travel before their office was open they didn't have an answer...

There was also an occasion 2 years ago when they changed the number, route and timings of the busses, but failed to tell anyone about it, and kept the old timetables up for a good 3 weeks afterwards.

I've also waited for the bus, got on it, however been unable to travel because I only had a 5 pound note and the driver didn't have enough change for the 80p fare.

If you live in Welham Green and want to do shopping etc by bus, I would strongly advise getting the Sovereign one to St Albans which is a LOT more reliable (IMHO) - if you need to go to Hatfield, get the train!

For what it's worth, you can contact universitybus by calling (01707) 268012. However, they sometimes don't answer and don't seem to know what an answerphone is.

One other thing to be wary of with the busses and trains - WAGN made a big thing a few months ago of being able to buy 'through' tickets from train stations which allow you to, say buy one ticket at Finsbury Park, get off the train and use the same ticket to go by bus from a station somewhere. UniversityBus will NOT accept those tickets as they are a private company, making them practically useless for the local area.

This is probably one of the issues that students and local residents are completely in agreement - one student (not me I hasten to add!) set up http://www.come.to/universitybus to say what he thinks - a large proportion of the students at the University would agree with him.

I'll get off my high horse now  :)

James
Title: Re: Train updates, news and information
Post by: John_fraser on September 15, 2002, 12:02:57 am
Or not in this case. This is taken from the Strategic Rail Authority’s Consultation document on “Capacity Utilisation Policy” -  5 September 2002

http://www.sra.gov.uk/sra/publications/consult_docs/2002_09_05/cup_consultation_document.pdf

"From a purely operational perspective the most efficient use of capacity on a railway occurs when trains have similar performance characteristics, such as on metro services and TGV lines in France. A mix of different train services with varying characteristics (such as speed or stopping patterns) on a route uses capacity less efficiently because a faster train “catches up” a slower one. Services that cross the path of other services at junctions may also use up a disproportionate amount of capacity. Unless there is sufficient spare capacity to accommodate late running trains, it can be difficult to recover from operational problems. Network resilience – its ability to handle (even minor) disruption – is a critical factor."

Now I may be reading too much into this, but how long before they suggest that the trains would run better if they shut the smaller stations? Actually I’m getting so paranoid that it wouldn’t surprise me if they suggest shutting all the stations to get the trains to run on time!

“The ghost of a steam train, echoes down my track
It's at the moment bound for nowhere, just going round and round”
Town Called Malice - Paul Weller
Title: Re: Train updates, news and information
Post by: James Bentall on September 15, 2002, 05:24:16 pm
I would presume that would mean that in a situation like we have in Brookmans Park, the middle two tracks would be reserved for the GNER fast trains, and WAGN trains would all be all station trains on the slower outside lines. Can't see it happening somehow :)

James
Title: Re: Train updates, news and information
Post by: sasquartch on September 18, 2002, 06:57:08 pm
I'm starting a new job in London next week which means for the first time I'll be travelling on the train to work.
I understand that on Tuesday next week there is a 24 hour Tube strike from 20:00 Tuesday.
This isn't a huge problem to me as I can walk from Kings X to Praed Street (Paddington W2 area) in about 40 minutes.
However, I did wonder what other BP residents did when there were no trains running from BP, either as a result of strikes or disasters such as the PB or Hatfield tragedies.
Perhaps it might be possible to have some sort of 'club' where things like car sharing could be investigated.
Any ideas ?
As I'm new to commuting by train I'm not sure what to expect but judging by some of the threads on the forum I'm not expecting an easy time, especially in the winter.

Title: Re: Train updates, news and information
Post by: James Bentall on September 19, 2002, 12:55:35 am
WAGN do have their moments, but I don't really think they are _that_ bad. I admit if people have been travelling on the line for a long time - say over five years, they may remember better days, but for people like me who have been commuting less than a year, I find the service 'acceptable'.

From having talked to other people during the Potters Bar crash, alternatives people used were

(i) Car to High Barnet/Cockfosters and underground
(ii) Car to Cheshunt and train in to London from there
(iii) Catch the replacement busses WAGN were running.

See you on the platform sometime soon no doubt....

James
Title: Re: Train updates, news and information
Post by: Larry on September 20, 2002, 04:27:07 pm
A lot of people moan about the state of the railways, and let's be fair - they're crap.
However, people often blame the privitasation of British Rail for this.. referring to BR as "The good old days".

Let's just consider how much has changed since then?

Hmm.. fair enough, BR trains were generally a lot more reliable, but let's face it, the standard was a lot lower.

Of course this is because as a public service it was not run for profit, therefore it was cheaper and upkeep of the trains was not really a priority (lest we forget the stench of urine on our daily commute..)

But now the trains are a lot nicer, plus you allegedly have a choice of rail company (in some parts of the country anyway..)

It's blatant to see WAGN have no idea how to operate a train company.
I have spent many frustrating hours waiting for a train to turn up, just to hear another announcement that the next train due has ALSO been cancelled due to technical fault/lack of drivers/other problems..

I remember one night while out on the lash in Potters Bar they cancelled the last two trains out and being short on cash and unable to refund my ticket, I had to walk home. In the rain.

This is where BR was better - they actually put ticket revenue where it was needed - into maintaining the system from which they were generated!)

One final note: I've seen a few people moaning about ticket prices and why they shouldn't have to subsidise other people's fares.. have you noticed how expensive it is to go anywhere by train these days? I wonder what percentage of that goes to pay fat cat bosses salaries..

I think what needs to be done here is public action - like in america when people refused to buy gas at all on tuesdays (or something like that) until the price increase was removed..

If we all refuse to use/buy tickets from WAGN for one day a week, they will soon bow to our collective might and give us what we want - a service actually worth paying for.
Title: Re: Train updates, news and information
Post by: sasquartch on October 11, 2002, 03:34:14 pm
Having now had two strikes on the tube I enquired about the possibility of a refund from WAGN because of this. BP station advised that I should contact the tube, however their website advised contacting WAGN. I emailed WAGN and eventually received a reply which is probably a standard text.

-----------------------------------------------------------
Ref: 128653

Date: 10 October 2002


Thank you for your communication dated 27 September 2002, the contents of
which I note.

I note your query regarding the payment of compensation in the wake of LUL
strikes.  As the situation is still ongoing, I would therefore recommend
that you contact us again when the strike action has been finalised and
compensation arrangements agreed.

Yours sincerely

Lisa Brotherton
Customer Relations Assistant
This is not an official line of communication for Customer Relations, WAGN
Railway Ltd.

To ensure you get a response to your communication

Please ensure all correspondence is addressed via ONE of the following:

Customer Relations                                       Fax:      01223 453 606
WAGN Railway Ltd                                       Email:   email@wagnrail.co.uk
Station Road                                      
Cambridge
CB1 2JW                                                   

All modes of correspondence are treated equally and will be dealt with in
strict order of date of receipt.

-----------------------------------------------------------------------

Has anyone got a refund out of WAGN on this or any previous occasion ?
Despite WAGN putting up all sorts of posters around the station I can't see any reference to this matter.

Title: Re: Train updates, news and information
Post by: sasquartch on November 14, 2002, 11:22:46 am
I've received a response from WAGN regarding refunds for tube strikes.

I will be receiving the princely sum of £6.40 to compensate me for the two strike days within the next 28 days.

Not a great deal but something I suppose ! The principle is more important to me than the actual money.

Has anyone else got a refund ?
Title: Re: Train updates, news and information
Post by: jet on March 06, 2003, 10:26:53 pm
Well I had to go into London today so instead of my usual drive to Cockfosters and tubing it I thought I would try the overhead at PB purely for research purposes.
First pull into the general car park, to find that they want £5 for over 6 hours, well although I was only going to be say 4 hours, what with the risk of delays I did not want to be caught for a fine.
So off to the station car park, the only spots were in the far end and having driven almost back to BP I got out only to find that they want £3 before 10 am and £1 after, no problem 2 minute wait and £2 saved, however all this is carefully planed so that you miss the fast train to Kings X by 2 minutes(ish) so wait for the slow train and realise that might has well got it at BP IF I could buy a ticket. I really did not want to find the machine did not work, whatever and I do not trust permits to travel having witnessed lots of altecations.
So here we are a commuter area? The nearest main line wants to tell us when to use it and rip us off for early travel and parking
The Town it is in does not want us to park there without ripping us off.
The strange thing was that all car parks etc were full, they must be making a fortune.
Then next shock £7.50 for an off peak travel card, I am sure it was only £6 2 years ago.
The reason for  this post is to point out that the whole thing is conceived to make things as costly and  awful as possible.
It is only by having a break from it you realise how horrible it has all become over a short period of time.
Regulars probably have not noticed how they have been stealthily ripped off, its little by little until its a lot.
A bit like the EU but thats another matter.
regards,
jet
As for the stink and filth of the trains >:(
if I hear one more person say " I am on my mobile at Finsbury Park" again I will scream, do they really think the person on the other end cares :(
Beat that for a rant ;)
Title: Re: Train updates, news and information
Post by: MC on March 07, 2003, 12:48:19 am
It's not a rant. I'd be surprised if you find anyone who disagrees with you.
Title: Re: Train updates, news and information
Post by: sasquartch on March 07, 2003, 01:02:33 pm
I've been commuting for nearly six months now and actually it works pretty well for me. I walk to the station at BP so don't have any issues with parking. The 07:58 train has been running on time for a few weeks now.

Even in the snow I was only late by about 40 minutes. I know of people who took 4 hours to get home from Hemel by car. Last week there was a problem with the overhead lines and trains were terminating at New Southgate. Yet a coach was waiting and delivered me back to BP station only a little late.

Yes, the railways could be better but I actually think they do a reasonable job. It can be argued that they're expensive but I don't think I'd be able to drive to London any cheaper when all the running costs are taken into account, certainly no quicker. And I can easily pop out at lunchtime on a bus, all paid for with the Travelcard. I actually received a refund from WAGN of over £100 the other day.

I'm completely against charging for station carparks, but the actual trains are generally OK. Not sure that 'stink and filth' is really that accurate.

Yes, people at Finsbury Park might be a little annoying with their mobile phones but is that really an issue ? (Solution: transfer onto the underground at Highbury and Islington, dry and warm and being underground mobile phones won't work  ;))

The transport system could always be better but think sometimes think people don't always give it a fair chance.
Title: Re: Train updates, news and information
Post by: John_fraser on March 07, 2003, 01:52:25 pm
I’m almost tempted to disagree with JET and MC on principle, but can’t. Not only are we being ripped off, but the service is appalling. Would anyone care to name a country with a worse, or even just as bad public transport system as we have?

The parking restrictions in Potter’s Bar were expanded a few years ago. The only reason for this, that I can see, was to force people into the car parks i.e. It was revenue generating. Other examples of the unfriendliness of Potters Bar to commuters is that after about eight the walkway trough to the buss station is closed. So if, due to ‘service disruptions,’ you got a fast train to Potters Bar and want to get a cab rather than wait for a mythical slow train, you have to walk around the station. Frequently in the rain. If optimism, inexperience or lack of cash means you decide to wait on the platform for the slow train, you will find that the waiting room is locked.

At the other end of the line, I see Kings Cross has been fitted out with some new displays to replace the main indicator board. These were clearly installed by someone who never uses the trains, because they only give scheduled departure times and don’t give an estimated departure time. Great if, like me, you arrive at 23:16 to see a fast and a slow train due to have departed several minutes before, still showing on the board. Which do you run for and have you enough time to buy some supper on the way? But at least King’s Cross has notice boards. How many years have they been out of action at Moorgate?

The trains themselves, while not ‘filthy’ sure aren’t clean. A number leak in wet weather, which makes choosing a seat an interesting challenge in the morning.

So that’s my rant. Not just ‘un user friendly’ positively user hostile. So long as public transport is treated as a business and run for – government subsidised – profit, passengers will be treated as a source of revenue. As most of us have no alternative but to use the trains, we will be fleeced at every opportunity. Public transport needs to be run as a service, something that helps the economy perform. Just like how roads and road building are justified.
Title: Re: Train updates, news and information
Post by: Carolyn on March 07, 2003, 03:24:52 pm
Credentials: 22 years of commuting! Including 6 from Potters Bar and 8 from Alexandra Palace on the same line.

Opinion:  On the whole not a bad service.  We have had a lot of problems in the last year or so but I still think the service on this line is much better than for some of my collegues.  The car park at Potters Bar is less busy this winter than for the previous couple of years, but I don’t know why. The earlier the train you get the cleaner it is - implication it is the commuters themselves who drop the litter, spill drinks and leave newspapers in any state on any chair - annoying.  Potters Bar waiting rooms are only open when the station is manned.  They have had the normal problems with vandalism and I prefer to have windowed, lit clean waiting rooms during “normal” travel hours than the opposite all the time.

My experience of the New York commuter services was very unpleasant, dirty and slow.  However the year I spent commuting in France was a pleasure so long as I left Paris to go home by 7:30pm. After that it is so very slow and only old stock seemed to be out – but then again I knew very few people who worked the sort of hours we do in London.

Not a rant – just some comments!
See you on the train soon John – its been a while since we met on a train
Title: Re: Train updates, news and information
Post by: jet on March 07, 2003, 04:51:20 pm
I think that you would not notice the general smell if you use the trains a lot, not wishing to be rude but commuters do have a smell about them,picked up from all around them, sorry.
My day yesterday entailed five site visits, the cost was £7.50 train, £1, park £18, taxis ( only way, buses do not go from where you are to where you want to be) and of course car to from station say £3, total £30 ish.
In the car the petrol cost would have been about £12, with no walking but a lot more stressfull perhaps.
The point of my post was to indicate that the railways serve themselves, not their clients.
In most other business's the clients requirement is paramount, or you don't get the work!
Is it possible to wear a suit more than once after a public transport journey?
regards,
jet
I think after witnising the lurching etc on the tube between some stations that it is only the weight of the overcrowding that prevents de railing >:(
Title: Re: Train updates, news and information
Post by: jet on April 01, 2003, 01:25:17 pm
Its not the railways but its still un user friendly, this time good old BT.
Got a call from Bt yesterday, they actually ring you and put you on hold while you wait for them to speak to you.
"We are going to cut you off as you have not paid."
"Yes I have"
"No you havent".
"I paid on the 5th."
"We have not got the money"
"well I sent the cheques, here are the numbers"
" we have not got them, unless they are missing in the system"
"well I sent them"
"check with your bank if they have been cleared, if they have not ,cancel them and send payment or we will cut you off on the second"
Thats impossible, the bank is closed and if I check tommorrow and send new cheques they will not even be with you by the second"
"humph, we will give you till saturday"
"thanks for nothing"

Check with bank,
" cheques have not been presented, do you wish to cancel"
"yes"
"that will be £8 each"
"no thank you"

Back to BT
Explain the whole thing.
"thats allright sir, just send the cheques"
"where do I send them"
"its on the counterfoil"
"just give me the address"
BT give the address
"I take it that if I write the LN number on the cheques that will be okay"
" oh no sir we need the counterfoil"
"what counterfoil"
"the one with the bill"
"its with the original cheques"
" oh yes, we will send you a new bill"
" but you are going to cut me off"
" yes but when you get the new bill, ring us up"
"what for"
"to tell us you have got it"
"but this will take longer than saturday"
"we will give you 10 days"
" whats the number"
" its ******"
" thats the number I rang you on"
"of course thats where we deal with this type of thing"

an amusing tale, very appraised, straight from Victor Meldrew, but the thing is that after all this time the system is not clear, if I had not pre empted the likely things that would go wrong it would have been doomed to go wrong ( it may still) if I had just sent the cheques they would not have been recognised by the machine without the counterfoil ( which is somewhere in the post office system)
somehow I think this is not the end of it all.
regards,
jet
Title: Re: Train updates, news and information
Post by: jet on April 01, 2003, 09:52:25 pm
easily beaten by the letter from yellow pages asking if I would like to get my free advert in before the latest edition is printed. 8)
Followed of course by the new edition on my doorstep, sans mon advert :(
You have gotta be quick :o
surely its not just me is it, no surely not :o
regards,
jet
A prize of an evening with jet for any one who can relate a better nonsense ;)
Title: Re: Train updates, news and information
Post by: John_fraser on April 05, 2003, 10:42:39 pm
Our son received an appointment to see a chiropodist on the 10th April during school time. Fiona phoned up and left a message asking for another appointment, later in the day, to avoid having to take him out of school. A few days latter, having had no reply, she phoned back and managed to speak to a human being:

Fiona: Why haven’t you done anything about my son’s appointment?
Human: That’s not true. We got right on it and its now on the 25th, after school time
Fiona: But why haven’t I been told that?
Human: It’s our policy to only send appointments out two weeks in advance
Fiona: But that means I wouldn’t get the new appointment until after the 10th
Human: That’s right.
Fiona: So, on the 10th, I would have taken my son out of school and gone down to the hospital for an appointment that had been cancelled!

There then followed several minutes of my wife futilely trying to explain why this was a stupid policy.
Title: Re: Train updates, news and information
Post by: John_fraser on August 29, 2003, 12:42:34 pm
At 8pm last night WAGN’s website said that trains from Moorgate too WGC were ‘On time.’ But Moorgate Station was closed and had probably been closed for the previous two hours – i.e. since the power cut.

On one level this is a bit “Annoying, but so what?” The inconvenience to me was minor, a few minutes walking in the wrong direction. Other people who walked further in the wrong direction – possibly in the rain - may feel more strongly. My main complaint, however, concerns the point of WAGN spending money on this site when it clearly not showing accurate or useful information. As WAGN receives a hefty subsidy from the taxpayer while continually failing to meet the targets set for it I think the money wasted on this useless site is disgusting.
Title: Re: Train updates, news and information
Post by: MikeL on August 29, 2003, 03:51:34 pm
I've always found that if there are minor delays etc. then they update the web site, but as soon as anything major happens (like last night) when you really need the information, then they don't bother.

Absolutely useless.
Title: Re: Train updates, news and information
Post by: James Bentall on August 29, 2003, 08:09:56 pm
If there are major delays on the railway, it is usually worth checking the natioanl railways site at http://www.nationalrail.co.uk/realtime/fs_realtime.htm which is normally quite helpful. It does however cover the whole of the country so you sometimes have to look through quite a lot of information.

James
Title: Re: Train updates, news and information
Post by: toothfairy on August 31, 2003, 10:25:30 pm
Thank God for the Labour Governments management of the NHS.
Title: Re: Train updates, news and information
Post by: Editor on October 08, 2003, 01:31:36 pm
WAGN has announced that a special timetable will run from Monday 13 October, for trains from Welham Green and Brookmans Park, to London, during weekday peak times. Click here for more details (http://www.brookmans.com/news/october03/leaves2.shtml)
Title: Re: Train updates, news and information
Post by: John_fraser on October 16, 2003, 12:24:57 pm
It must take years of experience to run a train line. To my untrained eyes, the trees are green and the lines are leaf free. But clearly this just shows my lack of experience in matters autumnal. For not only has the mass of invisible leaf littler clogging our lines meant the introduction of a “Leaf Fall” timetable, the fall of invisible leaves has been so great this year that all of the my trains since its introduction have been turning up latter than the times shown in the “normal” timetable. But I am sure that WAGN feel that they should be congratulated for keeping the trains running at all when there are six foot drifts of invisible leaves on the line.

In case you think I am being sarcastic, remember that astronomers believe that up to 90% of the universe is missing

http://www.fmrib.ox.ac.uk/~dave/darkmatter/

Clearly they need to put their telescopes away and try walking down the East Coast Main Line. WAGN seem to have found the answer to one of science’s unsolved questions,
Title: Re: Train updates, news and information
Post by: Birch on October 16, 2003, 05:03:36 pm
Frankly I'm pleased at the 'Leaf fall' timetable.  It now means there's a better chance of my train actually running on time. The Leaf fall timetable runs trains a few minutes earler than normal, which actually means they might, just might, actually turn up as scheduled for the normal Autumn timetable.  

Although Monday morning seems indicative of how the trains will probably run.....

WAGN ANNOUNCER:  Please note that the 7:53 train to Moorgate (formerly the 7:56) is running 2, I repeat 2 mintues late.

PASSENGER THOUGHTS:  Well, that's not too bad. It means that the train should be running close the normal timetable (feeling pleased).

ACTUAL EVENT: Fast train whizzes through station, fastish train whizzes through station.  It's now well past 7:55.  A slow train approaches station and looks like it should be our train at about 8:00 ish.  Passengers move towards train looking hopeful.  For some reason this train doesn't stop either.  Another fast train whizzes past.

Train turns up at 8:06. This is the scheduled time for the next train running to the normal Autumn timetable to arrive.  Passengers presume that 7:53 has been cancelled.

TRAIN DRIVER ANNOUNCEMENT: Apologies for the late arrival of your 7:53 train which has been delayed.

PASSENGER THOUGHTS: Typical.   ???
Title: Re: Train updates, news and information
Post by: Aidan Winwood on October 17, 2003, 02:00:56 pm
It is nice to see that they are running the same ficticious timetable as last year - I have tried a variety of different trains this week to see if any of them would be running anywhere near to the LEaffall timtable and WAGN have done themselves proud by none of the trains arriving before their actual noraml times.

On the plus side they did actually advertise on a board when the timetable would be starting this year, as opposed to last years marketing plan involving 'letting eveyone find out for themselves after a week or so'.
Title: Re: Train updates, news and information
Post by: Editor on October 21, 2003, 09:31:25 am
BBC News Online says lasers may be used to help get commuters to work on time, if new technology to clear leaves from the track proves effective. Click here for story. (http://news.bbc.co.uk/1/hi/england/hereford/worcs/3208052.stm)
Title: Re: Train updates, news and information
Post by: James Bentall on December 05, 2003, 01:06:20 am
If regular commuters hadn't noticed - given the amazing amount of publicity WAGN have put up - The normal winter timetable resumes on Monday.
Title: Re: Train updates, news and information
Post by: Editor on February 11, 2004, 08:43:49 am
Trinity wrote, in another thread, about a daily commute to Richmond including 27 stops, which presumable doesn’t count the non-scheduled non-station stops along the way.
Quote
I'm getting thoroughly sick of commuting to Richmond every day by public transport. It works, but it is slow, smelly, fragile and, if you're daft enough to get the "Silverlink" Richmond-Highbury then the We Are Going Nowhere to BP, it is 27 stops.

I am lucky to work from home, but one of the occasional trips I have to make is to Kenton, near Harrow. This involves taking WAGN to Highbury and Islington, the Victoria Line to Kings Cross, and the Metropolitan line to Northwick Park (a total of 18 station stops one way). It could take about 90 mins on a good day, but two of the WAGN train I have gone for from Brookmans Park recently have been cancelled (08.08 three weeks ago and the 08.08 yesterday).

By the way, am I just unlucky with my choice of WAGN trains from Brookmans Park (of the last four trains I have gone for three were cancelled) or is this normal and other commuters have just become tired about mentioning such cancellations on the forum?

Anyway, getting back to the main point of this post, does anyone else have to go through a nightmare commuter journey each day? If so can anyone beat Trinity’s endurance test?

Perhaps the 'commute through hell' rating could be based on the one-way number of station stops plus duration of the journey one-way plus the number of changes involved. So mine to Kenton would be 18 station stops + 90 mins journey time + 2 changes = a score of 110.

Trinity's is at least 27 on stations alone, after the one-way journey time and number of changes are added I would guess Trinity would be in at the top of the 'commute through hell' league.

There won't be a prize for the worst 'commute through hell' story, but sharing it with the fourm might provide theraputic reward, and perhaps the winner might like to add 'Commuter Hero/Heroine' to their forum signature.

:)

Title: Re: Train updates, news and information
Post by: trinity on February 13, 2004, 12:53:22 am
I see (according to "Metro") that some committee that is supposed to be looking into fixing the railways has decreed that trains aren't "overcrowded", they're merely "crowded".

Maybe the members don't use the trains much.

But this puts me in mind of We Are Going Nowhere, and their destination boards at stations. Once upon a time, these used to say "Due" for the timetabled arrival/departure time, and "Expected" when it was late.

These days they just use "Due" for when it is expected to show up. I notice this particular piece of marketty spin was introduced about the same time as they put in a new, Microsoft-based, system, but I digress.

I'm afraid that whatever "subtle aims" there might be to this word-play is lost on me. I just get the message that by resorting to the dictionary and playing such nonsense they're either:

1. Admitting defeat, or
2. Are engaged in some sort of displacement activity rather than doing whatever their job is.

Thus endeth the grump of the day.
Title: Re: Train updates, news and information
Post by: trinity on February 13, 2004, 01:26:43 am
Quote

Perhaps the 'commute through hell' rating could be based on the one-way number of station stops plus duration of the journey one-way plus the number of changes involved. So mine to Kenton would be 18 station stops + 90 mins journey time + 2 changes = a score of 110.


That is an interesting metric. It weights journey time far higher than
either of the other factors. This is doubtless valid for many people - and certainly for me journey time is important. It also weights number of stops higher than changes for the same reason - you go through minutes and stops faster, typically, than changes.

But I don't find journey time *irritating* as such. Here to Richmond takes 100 minutes door-to-door at best. Wasteful, yes (though I can sleep on the morning train), but not anything like as annoying as number of stops. Similarly, there are those who would prefer direct trains - where I will accept many changes (provided there isn't much float in between connections) in order to reduce number of stops. This is so even where it doesn't actually decrease journey time - as is the case on the Richmond-BP jouney since that is dependent on WAGN's schedule from Finsbury Park (extended float irritation is shown by my detestation of the "holes" in the BP service around 1630 and 1800).

So I would multiply number of stops by, maybe 3 and the number of changes by 2, and the add them to the time in minutes.

This gives you 148. My 27 stops, 1 change (assuming Silverlink) and 100 minutes is 183.

Anyone worse off, even temporarily ?
Title: Re: Train updates, news and information
Post by: Editor on February 13, 2004, 09:10:05 am
So, the calculation for the worst 'commute through hell' (based on one-way rather than return) goes as follows.
[/b]
Anyone beat Trinity's 183?
Title: Re: Train updates, news and information
Post by: jet on February 13, 2004, 11:26:52 am
At risk of being impertenant.
Why not just drive to Kenton, 40 mins if you know the easy way.
Why live in BP and work in Richmond, is BP more attractive than Surrey.
Just seems like simple things being made hard?
regards,
jet
Title: Re: Train updates, news and information
Post by: Editor on February 13, 2004, 11:28:17 am
Quote
Why not just drive to Kenton, 40 mins if you know the easy way.


1: There are too many cars on the road already.
2: We are a one car family and it is usually in use.
3: Last time I tried (at the time I have to go) it took two hours with jams all the way.
Title: Re: Train updates, news and information
Post by: John_fraser on February 13, 2004, 11:47:28 am
I can beat it easily from a couple of years ago:

Train breaks down @ Haringey and they can’t move it. So they tell us to cross over and go back to FP, because they will have to route trains on the fast line past this station.

Cross over. Sit for 10 minutes on a train until they say that south bound trains are suspended for some reason that now escapes me.

Walk to Manor Park and get a train. This is taken out of service at Wood Green due to a defect.

Get a train that is supposed to be going to Cockfosters, but is stopped at Arones Grove, with no reason given.

Get a train to Southgate.

Get a Taxi home

150 minutes (2 ½ hours)
 42 (14 stops)
 14 (7 trains if you count the walk and the taxi as trains)
206
Title: Re: Train updates, news and information
Post by: jet on February 13, 2004, 01:56:28 pm
As I plan so well and am so perfect, I never have a travel problem.
Always plan for at least 2 ways out of a problem.
Avoid motorways as if you are stuck you are stuck.
Avoid the rush hour, and if you can't, get a job more suitable to easier travelling.
There is more to life than chasing the buck, a lower paid but closer job is better than a higher paying far away job and its more time/tax efficient.
Perhaps then  commuters could leave the roads to  salesmen that have to travel.
regards,
jet
Title: Re: Train updates, news and information
Post by: sasquartch on February 13, 2004, 02:16:45 pm
Have to admit that working in Welwyn Garden City ( a 20 minute drive each way on country roads through Essendon) is really so much better than commuting to Paddington (hour and a quarter each way all being well)
Yes, the money is better in London, but only just and I probably have 8 hours a week more at home and very low travel expenses.
Jet, I agree with you - there are far too many people travelling vast distances just to get to and from work.

Title: Re: Train updates, news and information
Post by: John_fraser on February 13, 2004, 07:07:41 pm
Actually the commute into Moorgate isn’t that bad. On a normal journey it’s one hour door to door, I get a seat and I read a book. This is the only chance I get to read recreationally these days, so I see it as 10 hours reading per week.
Title: Re: Train updates, news and information
Post by: Mallow on February 13, 2004, 07:18:43 pm
I spent 20 + years commuting on the train and then 2.5 years ago, after the Hatfield disaster,  I had had enough.  I bought a motorbike and can't believe I didn't do it earlier.  45 mins average to Oxford Circus and on a really bad day it can be as much as 50 mins but mostly less than 45.  It is cheaper and I get a seat every morning.  I actually don't consider that I commute, I just go for a ride on my bike every morning and end up in W1.

Your should try it, read my profile, if I can do it anyone can.
Title: Re: Train updates, news and information
Post by: supersonic on February 13, 2004, 09:39:52 pm
David,

I agree with jet - drive to Kenton. It's a horrid journey by public transport.

I live in Harrow and drive to the office in Welham Green. An easy journey against the main traffic flow that takes me about 45-50 mins in the morning and a bit less in the evening, 35-40 mins maybe, unless I get caught up by inconsiderate, badly parked  $*%^&$£ truck drivers causing chaos, mayhem and traffic obstructions by the lorry park at Sth Mimms/Bignalls Corner. Don't start me on the lorry drivers - I mean if you think 4x4 drivers are inconsiderate..........

Anyway, back to the journey to Kenton :)  David if you post me here or message/email me letting me know where in Kenton you want to get to I'll happily sort you out a route.

rgds,
supersonic
Title: Re: Train updates, news and information
Post by: Editor on February 13, 2004, 10:11:27 pm
Will do, thanks Supersonic.
Title: Re: Train updates, news and information
Post by: trinity on February 13, 2004, 10:18:52 pm
Quote
At risk of being impertenant.
Why live in BP and work in Richmond, is BP more attractive than Surrey.


It is a temporary measure. Like most temporary measures this one has gone on far longer than it should have done. We were supposed to be moving to Cannon Street (more-or-less) mid-late January. But those who're supposed to be responsible for organising this sort of thing (predictably) screwed up. It is now supposed to be the end of February. But they haven't said which February.

Quote

Just seems like simple things being made hard?


I'll leave that to the railways.
Title: Re: Train updates, news and information
Post by: Alfred the Great on February 13, 2004, 11:59:09 pm
Talking about reading whilst on the way to work, I had to commute for about six months many years ago, and I just got through so many paperbacks it wasn't true. And Mrs Great has commuted for nearly 20 years and was once so engrossed in her book (a Flashman book if I remember rightly......) that she got to Cuffley before noticing that she had forgot to change at FP!

BTW, anyone who wants an interesting and entertaining read and also to learn about Victorian history should read the flashman books by George Macdonald Fraser - the ladies might not like them much, and not really suitable for children!

ATG
Title: Re: Train updates, news and information
Post by: trinity on February 14, 2004, 12:22:36 am
Quote
Actually the commute into Moorgate isn’t that bad. On a normal journey it’s one hour door to door, I get a seat and I read a book. This is the only chance I get to read recreationally these days, so I see it as 10 hours reading per week.


Agreed, mostly. I sometimes fall asleep. But books, the Metro
crossword: this is why I'm less fussed about total time - despite the overcrowding it is typically possible to read.

Title: Re: Train updates, news and information
Post by: James Bentall on February 14, 2004, 12:42:48 am
Also agreed. WAGN aren't that bad - or maybe we've just got low expectations - the number of times when I've been seriously delayed by more than about 10-15 minutes this year can probably be counted on one hand, and to be fair the number of smaller delays is not as bad as it was last year. I think it does depend what train you catch - my 'normal' one - 7:03 is very rarely late, but my 'I want a lie in one' - 7:35 has only been on time about twice this academic year when I've caught it.

I cannot remember ever not getting a seat in the morning, and the evening it is rare not to as long as you board by Highbury and Islington.

I have a laptop so can work on the train or there's always the maths homework to mark!

All in all, I think things could be a lot worse.

James
Title: Re: Train updates, news and information
Post by: Editor on February 14, 2004, 09:36:06 am
Quote
I think it does depend what train you catch - my 'normal' one - 7:03 is very rarely late, but my 'I want a lie in one' - 7:35 has only been on time about twice this academic year when I've caught it.

The last two 'I've got a plane to catch' trains were cancelled. Two of my last three 'I've got a meeting to attend' were cancelled. I must be very unlucky. I now catch a taxi to Heathrow for flights and I now leave at least an hour early for meetings to allow for cancellations. Based on my experience (I am not a regular commuter and work from home) am unable to rely on WAGN.

:(
Title: Re: Train updates, news and information
Post by: AgentOrange on February 15, 2004, 11:10:27 pm
And I thought WAGN stood for What a Ghastly Nightmare!I once commuted from BP to Cheltenham by car -daily for a period of 3 months. 5 hours a day on top of a full day. Now that was hell. After a near miss with a jack knifing petrol tanker I decided enough was enough and found a new job. Not nearly as interesting , but a whole lot nearer and safer to home. I don't miss the M25, M40 or the A40. Not one little bit.
Title: Re: Train updates, news and information
Post by: trinity on February 16, 2004, 01:09:13 am
Quote
And I thought WAGN stood for What a Ghastly Nightmare!I once commuted from BP to Cheltenham by car -daily for a period of 3 months. 5 hours a day on top of a full day. Now that was hell.


I don't blame you. I did that once, just before last Xmas, for a meeting
in Cheltenham. Got into a queue from J20 to the M40, then getting to Cheltenham was reasonably OK (including a demostration of some very-low-level Hercules flying by the RAF, en route). Since we left Cheltenham at a time when the A40 north of Oxford would definitely be no-go, we tried coming back along the M4. And that was a mistake.

I took a colleage with me, who is not (by his own admission) the world's greatest passenger. By the time I dropped him off at Hatfield railway station he was being "admirably restrained".
Title: Re: Train updates, news and information
Post by: Birch on February 16, 2004, 03:13:54 pm
My worse commuting nightmare was taking 3.5 hours from Camden Town to WG.  The buses, road and rail all colluded together to make that journey hell. :'(

I could have flown to Greece in that time!!
Title: Re: Train updates, news and information
Post by: Aidan Winwood on February 17, 2004, 07:40:21 pm
talking about flying - when I last came back from Paris, it took me longer to get from Paddington to Brookmans Park than it did to get from Charles De Gaulle to Paddington.

Beat that!
Title: Re: Train updates, news and information
Post by: Editor on March 05, 2004, 12:55:03 pm
A user of this site has mailed to suggest that details of rail engineering work be posted. WAGN has announced that during March a number of late trains will terminate at Potters Bar and buses will complete the journey. Anyone working late at the office, or in the city for a night out might want to check the WAGN engineering page. (http://www.wagn.co.uk/wlive/wlive-eng-gn.html)
Title: Re: Train updates, news and information
Post by: James Bentall on March 05, 2004, 05:45:03 pm
Also watch out that there will no be trains over the weekends of 6/7, 13/14 and 20/21st March due to enginnering work between Potters Bar and Stevenage.

Replacement bus services leave Brookmans Park during the day at :08 and :38 going Northbound and :23 and :53 going southbound.

James
Title: Re: Train updates, news and information
Post by: Spurs fan on March 06, 2004, 04:40:07 pm
I notice too, that during March, trains on Mondays and Tuesdays after 2300 to WGC will also terminate at Potters Bar. ::)
Title: Re: Train updates, news and information
Post by: Andy_Kelly on June 14, 2004, 01:21:53 pm
Thought some of you might be interested in this:

http://www.hertford.net/yoursay/topic.asp?TOPIC_ID=208
Title: Re: Train updates, news and information
Post by: James Bentall on June 14, 2004, 01:55:09 pm
Hmm. Thanks for the pointer Andy.

It appears that services to/from Moorgate will be mainly terminating at Old Street, although a few peak services will be diverted into Kings Cross from October, due to Escalator Replacement Work. This situation is likely to last for a year.

WAGN Customer services have no idea when a timetable will be released saying which train will be going where - so I guess it's a case of wait and see.
Title: Re: Train updates, news and information
Post by: John_fraser on June 14, 2004, 03:03:55 pm
I may be being dim here, but why have they spent the last eighteen months replacing the escalators at Moorgate – one at a time without closing the station – if they are now going to close the station?
Title: Re: Train updates, news and information
Post by: Andy_Kelly on June 14, 2004, 06:22:48 pm
I can't see them replacing 2 escalators in 12 months. It took more than 2 years to replace 1 at Old Street.
Title: Re: Train updates, news and information
Post by: James Bentall on June 14, 2004, 06:36:59 pm
I can think of 3 possibiliities:

(a) Maybe by shutting part of the station down they can work faster cos they don't have so many health and safety procedures to follow.

(b) Maybe the escalators are shorter which means they'll be able to be repaired quicker (No idea- very rarely go to Moorgate station!)

(c) Maybe 12 months is a wild stab in the dark type of guess and WAGN are just hoping the work is done by then...

;D
Title: Re: Train updates, news and information
Post by: John_fraser on June 14, 2004, 07:34:03 pm
Can I make my point a little clearer?

For the last 18 months anyone travelling into Moorgate has had to endure the scrum to get up a single escalator from platforms 9 & 10 while it’s partner escalator has been repaired. This work finished only a few weeks ago. But at least the station wasn’t closed. So…

Which escalators are they replacing? Surly not the two they just repaired.

If they are another set, why do they have to shut the station for this set, when they didn’t have to for the last set?

If there is a good reason to shut the station, why did we have sort out all the escalators at once and save the poor customer the bother of the last eighteen months?

I think I’ll make a call and report back.
Title: Re: Train updates, news and information
Post by: John_fraser on June 21, 2004, 05:37:02 pm
Boy this is fun:

Step 1 – call WAGN:
They confirm that the service will not run to Moorgate in the mornings from October, but have no more information. They don’t know which escalators are being replaced, but said it was London Underground doing the work, so they would have the information.

Step 2 – Call London Underground:
They know even less than WAGN. Don’t know of any work or of any closure. They are sure that they haven’t told WAGN to suspend services. They promise to find out and contact me “within 72 hours”.

Step 3 – wait 72 hours

Step 4 – wait another 72 hours

Step 5 - wait another 24 hours (A week if anyone is counting)

Step 6 – Call London Underground again
They have no record of my first call. The person on the other end of the phone has “a friend who comes in from Stevenage” and they know nothing about it. Their record of work and disruption for October doesn’t list this.

Step 7 – Call WAGN again:
Miracle of miracles, some information:

Services will stop at Old Street and Kings Cross between 7:30 and 9:30 from 1st October 2004 and Autumn 2005. Metro Network Rail took this decision in order to replace the two escalators between the Northern Line and the ticket hall – i.e. not any escalator that is actually used by the WAGN passengers.

WAGN don’t know why WAGN are being suspended. I assume that they will feed the Northern Line passenger through the WAGN platforms. As this is “planned” maintenance there will be no compensation. If it over runs there will also be no compensation – don’t know if that means that they plan to overrun.
Title: Re: Train updates, news and information
Post by: James Bentall on June 24, 2004, 09:49:54 am
WAGN have announced on their website - http://www.wagn.co.uk - the services they hope to be able to run during the proposed tube/train strike next week. The following are the 'highlights'

* Service will close down completely much earlier on Tuesday evening
* On Wednesday starting at 0700 there will be a very limited service between Kings Cross and WGC/Hertford North and Cambridge
* Trains will not stop at Brookmans Park or Welham Green, or most of the other 'smaller' stations.
* There by no service between Moorgate and Finsbury Park
* There will also be no trains stopping at stations between Finsbury Park and Oakleigh Park
* A few trains will run up to St Neots, Huntington and Peterborough.

I think that all means they will be running a very limited service just stopping at WGC, Hatfield, Potters Bar, New Barnet, Finsbury Park and Kings X, with a couple of Fast non stop Cambridge - Kings X and Peterborough services thrown in.

If any more useful information (e.g. a timetable!) appears on their website, I'll post details here.

James
Title: Re: Train updates, news and information
Post by: Aidan Winwood on June 28, 2004, 03:26:25 am
Apparently this is now off on the train, but still on on the tube?

Can anyone (apart from WAGN obviously) confirm or deny this?

Thanks,
Aidan
Title: Re: Train updates, news and information
Post by: James Bentall on June 28, 2004, 09:48:29 am
http://www.nrekb.com/incidents/today.html#4823233fc35ce741013c482c524f94b0

Cheers,

James
Title: Re: Train updates, news and information
Post by: John_fraser on June 29, 2004, 01:41:18 pm
WAGN will not know until 18:30 tonight if the line between Finsbury Park and Moorgate will be open i.e. they won't know until the strike starts. If, like me you are at Moorgate, then this is a bit bloody late! :(
Title: Re: Train updates, news and information
Post by: GGDT on July 09, 2004, 04:15:31 pm
Sorry but I cant agree with those who think WAGN are 'not too bad'.

I go to London by train once a month from Potters Bar, always on the 17:29 to Kings Cross

This train has not once turned up on time since 2002 and is generally at least 10 minutes late.

I only started noticing the delays in 2002 as I visited Japan that year, a country where a train delay of 10 minutes would be enough to make the front pge news!
Title: Re: Train updates, news and information
Post by: celeryuk2 on July 13, 2004, 08:05:51 pm
http://www.moorgateprotest.pwp.blueyonder.co.uk

We must protest about this - we've taken too much!!!

Title: Re: Train updates, news and information
Post by: celeryuk2 on July 13, 2004, 08:11:01 pm
http://www.moorgateprotest.pwp.blueyonder.co.uk

Please spread the word !  We must protest to everyone about the Moorgate closure.

For those of you not aware, WAGN/London Underground are closing Moorgate during the rush hour for WAGN passengers from Oct 2004.  We've all got to schlep from Old Street for A YEAR ! >:(

please visit my little website and protest.  it's my first ever website so it's a bit naff but it's the thought that counts! :)

Anyone got any other ideas of how to protest ?

Thanks,

Bruce
Title: Re: Train updates, news and information
Post by: James Bentall on September 02, 2004, 01:14:06 am
I picked up a replacement timetable from WAGN at Potters Bar today. Amusingly, not only are they terminating the trains at Old Street and Diverting some, but they are also changing the times of some peak trains in the morning so be aware! The revised timetable is below - if you need more info I suggest you pick up a revised timetable from the station.










Current Dep TimeNew Departure TimeArr. Fins ParkArr. Old Str / Kings X
0608060506290637*
0638063506590707*
0703065707210734
0728072507490802
0738073607580810
0758075608190831
0808080808300837 KX
0828082608480858 KX
0838083809000912


KX - This train has been diverted to terminate at Kings Cross
* - Train continues to serve Moorgate as usual.

Trains after these times are unchanged, and continue to Moorgate as usual. If your train has been diverted to Kings Cross you can change at Finsbury Park for a connecting service to Old Street.

What's the betting they change it all again in four weeks time for the leaf fall  >:(

A reminder that these changes come into effect on Fri 1st October.
Title: Re: Train updates, news and information
Post by: Aidan Winwood on October 27, 2004, 04:24:16 pm
I'm in the process of renewing my annual season ticket for next year, and have just rung to find out the price...

An increase of £270.    >:(

Can anyone help me, I cannot for the life of me understand where WAGN are spending this 14% increase - we have the same crappy trains, the same crappy station, the same crappy reliability.

??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ???

Aidan
Title: Re: Train updates, news and information
Post by: Alfred the Great on October 28, 2004, 01:16:01 am
Hi Aidan, I think that WAGN might be losing their franchise fairly soon, or that the region might be split up a bit, so they're probably just trying to get a last dividend for the shareholders.

I have to admit I was all for privatisation back in the early 90's but it seems a bit daft the way it has worked out in practice. There is no competition on the line between WAGN and another company so no wonder they can't give a **** about service. Now what we really need is WAGN to have the inside tracks and someone like Virgin to have the outside tracks, then we'd see some true competiition and decent service.

Whilst not being a true railway anorak, I have been reading one of the monthly rail mags over the last year or two and it seems that whilst BR were a bit flaky, most things were probably better in those days and if only they had been given the same subsidy that all the franchisees, Railtrack, etc, have had over the last ten years we would have seen even better improvements.

ATG
Title: Re: Train updates, news and information
Post by: James Bentall on November 08, 2004, 06:23:22 pm
WAGN have made a minor adjustment to their timetable - the 06:57 from the village is now terminating at Moorgate instead of Old Street. The rest remain unchanged as my post above.

James
Title: Re: Train updates, news and information
Post by: shads on November 26, 2004, 01:32:20 pm
Can anyone explain the logic of stopping trains at Old Street in the morning rush hour,as to me it just seems to create a huge bottle neck at Old Street and Moorgate as everyone from the Wagn and Underground get off together at once at Moorgate so creating more congestion.
I for one am fed up with being packed into a tube like a sardine with my faced being pressed against the window where if the train just carried on to moorhgate it would ease congestion and make peoples lives easier
Title: Re: Train updates, news and information
Post by: John_fraser on November 26, 2004, 02:22:47 pm
the logic is that the crush at Moorgate, where people leave the Northen Line than at Old Street, would be worse.
Title: Re: Train updates, news and information
Post by: shads on November 26, 2004, 03:34:28 pm
But if you are on thr Northern line after being turfed off the wagn train at Old Strret,you are with the indiginous travellers on the the same tube hence congesting moorgate more than if the wagn and tube trains arrive at different times or just separately........which surely must be better............
Title: Re: Train updates, news and information
Post by: James Bentall on November 26, 2004, 04:52:32 pm
Since when has logic had anything to do with anything?

By the way, the leaf fall timetable will only run until Friday 10th Dec. After this date, peak time trains on the whole revert to their pre leaf fall times, however the 0703 has been retimed to depart at 0700. I think this is the 5th time in about 18 months this train has been retimed - perhaps they're trying to reduce passenger numbers by confusing us!

James
Title: Re: Train updates, news and information
Post by: shads on November 26, 2004, 05:05:33 pm
no they have made the 7.03bp,7.07 potters bar the last train to go into moorgate before peak when they all have to go to old street.Now because we were told that any train that arrives latter than 7.30 would be ending at old street they have had to make the 7.03 earlier to comply with getting into to moorgate roughly by 7.30.
Another case of too much bureacracy and too little listening.
By the way the amount of extra guards on the station at Old St to direct the passengers is just an other example of a waste of funds of which the ticket payer no doubt will be forced to pay for on top of the inconvience they experience.
Why can't they just use common sense
Title: Re: Train updates, news and information
Post by: John_fraser on November 26, 2004, 06:31:29 pm
Quote
But if you are on thr Northern line after being turfed off the wagn train at Old Strret,you are with the indiginous travellers on the the same tube hence congesting moorgate more than if the wagn and tube trains arrive at different times or just separately........which surely must be better............



Not really.  A large number of people - e.g. me - get off at Old Street and walk.  
Title: Re: Train updates, news and information
Post by: James Bentall on December 21, 2004, 12:09:50 pm
WAGN have published their new season ticket prices on their website. If you have a look at the file, there is a big jump in the fare price between Hadley Wood and stations further out (ie us) - I'm guessing because Hadley Wood is the last station in the 'travelcard zone' system.

Because of this, if you can be bothered to spend an extra 3 minutes at the ticket office it is possible to save £192 off the price of a new season ticket from Brookmans Park by splitting your ticket - quite legal as long as the train you get on stops at Hadley Wood (As all the ones from Brookmans Park do)

Season ticket with all zones travelcard from Brookmans Park - £2240

However,
Season ticket with all zones from Hadley Wood - £1580
Annual return from Brookmans Park - Hadley Wood - £468

Saving £192

Doing the same for a monthly ticket works out a saving of £18.45 a month.

Don't see why I should give WAGN anymore money than I have to  ;D

James
Title: Re: Train updates, news and information
Post by: Aidan Winwood on December 21, 2004, 05:13:15 pm
Brilliant idea!

Just a sham that I gave WAGN 2008 pounds 5 weeks ago...

D'OH!!!!!!!!!!!!!!!!!!!!!!!!!!
Title: Re: Train updates, news and information
Post by: Birch on December 23, 2004, 07:24:34 pm
Sorry, am I missing something - why does the train need to stop?  Can it not just pass through?

Birch
Title: Re: Train updates, news and information
Post by: slimgym on December 24, 2004, 11:31:09 pm
Sorry, am I missing something - why does the train need to stop?  Can it not just pass through?
It doesn't need to stop, WAGN confirmed this to me by email the other day.

The confusion exists because the NR conditions of carriage (http://nrekb.nationalrail.co.uk/conditions.htm) suggest such a combination of tickets is only valid if the train stops, however the TfL ticket is not a season, it's a "period travelcard", and thus the train doesn't have to stop.

I just saved £300 odd from Potters Bar by buying one to Finsbury Park and a Z12 Oyster. I then found out about the "not having to stop" thing from WAGN and could have done it to Oakleigh Park instead, which would have given me a Z1-4 travelcard for £5 more.

Great minds think alike though, I posted a similar thing to MoneysavingExpert (http://forum.moneysavingexpert.com/cgi-bin/yabb/YaBB.cgi?board=news;action=display;num=1102902981) only a short while back ;)

A good place to renew without queueing is via the South West Trains season website (http://www.swt-seasontickets.com/) and you can compare rates to find the cheapest combination of zones and point to point.

Welham Green is particularly good as you save £475 a year.
Title: Re: Train updates, news and information
Post by: slimgym on December 24, 2004, 11:32:08 pm
Don't see why I should give WAGN anymore money than I have to  ;D
Slight caveat, you lose the 7% charter discount if you alter the validity of the ticket :(
Title: Re: Train updates, news and information
Post by: slimgym on December 24, 2004, 11:35:03 pm
Just a shame that I gave WAGN 2008 pounds 5 weeks ago...
They will exchange tickets and it may still be worth doing (if nothing else to get an Oyster...). They will full refund the ticket and calculate the time you've had already and issue monthlies, weeklies and returns to the time used. Then the remainder of the annual is issued using a similar pattern. When I worked this out there was a small saving to be had any time up to the 10.4 months of monthlies after which the ticket is worthless.

You could probably do the math yourself to see if you'd save ;) If you take a look at this (http://www.atoc.org/traveltrade/manuals/nfm/sectiond.pdf) PDF it contains the information about how to work out the cost of an annual/monthly/weekly. A monthly is 3.84 x the weekly cost, and an annual is 40 x the weekly cost, with the PDF giving every combination between the two ...
Title: Re: Train updates, news and information
Post by: Birch on January 06, 2005, 02:41:59 pm
Great thread...made me think.  My monthly has gone up about a tenner with a 5% discount (so should be more).

Bought a season ticket to Finsbury Park and then a Zone 2 only travelcard which saved a tenner.

May only be a tenner, but it's the difference in WAGNs increase and over a year that's £120 which will be saved.
Title: Re: Train updates, news and information
Post by: slimgym on January 06, 2005, 04:21:08 pm
My monthly has gone up about a tenner with a 5% discount (so should be more).
You'll get the discount back next month, although looking here (http://www.wagn.co.uk/wabout/about-perf-gnrP.html) suggests the discounts might be numbered anyway.
Title: Re: Train updates, news and information
Post by: slimgym on February 12, 2005, 08:57:03 pm
Quote
My monthly has gone up about a tenner with a 5% discount (so should be more).
You'll get the discount back next month, although looking here (http://www.wagn.co.uk/wabout/about-perf-gnrP.html) suggests the discounts might be numbered anyway.

With the good service (?) the monthly renewal discount of 5% is no more!
Title: Re: Train updates, news and information
Post by: James Bentall on March 21, 2005, 10:53:13 am
WAGN are replacing all local train services with busses that stop at Brookmans Park with busses over the Easter period, from Good Friday to Bank Holiday Monday, so you may want to check times before you travel.

There will be no trains running between Welwyn Garden City and Alexandra Palace on any of the four days. Through services are being diverted via Hertford, so there is a limited service from Cuffley, or alternatively you may wish to use the services from St Albans.

James
Title: Re: Train updates, news and information
Post by: Birch on May 09, 2005, 01:29:03 pm
Well, I followed this thread, and duly saved some money by breaking up my travel card into 2 separate parts.  I bought the first monthly set from PB and up and to now bought the rest from Finsbury Park.  Today, I went to WG station and was told that they couldn't issue a zone 2 only travelcard, although they could do a travelcard from WG into zone 2!!!!?  >:(  The excuse being that they couldn't issue cards outside of the zone....so what did PB do?

Go figure.  Anyhow, it's prompted me to purchase a pre-pay oyster to save more ££££s.

Birch
Title: Re: Train updates, news and information
Post by: slimgym on May 09, 2005, 10:34:38 pm
Today, I went to WG station and was told that they couldn't issue a zone 2 only travelcard, although they could do a travelcard from WG into zone 2!!!!?  >:(  The excuse being that they couldn't issue cards outside of the zone....so what did PB do?

Go figure.  Anyhow, it's prompted me to purchase a pre-pay oyster to save more ££££s.

It's true ... but you can buy the Z2 from a pass agent or tube station (but your nearest will be PBR anyway), you can search for one here (http://www.tfl-ticketlocator.co.uk/postcode-search.asp). If you buy it online (http://sales.oystercard.com) you can just renew it on the web.

This link (http://www.mediauk.com/content/oyster_card_calculator.html) might help you work out if Oyster Prepay is better for you, but bear in mind if your ticket is to Finsbury Park and you travel into KX on the WAGN you need to get out at FPK and touch the pads. Also pre-pay Oyster is not valid north of Finsbury Park.
Title: Re: Train updates, news and information
Post by: Birch on June 01, 2005, 09:17:06 am
Well, the train made it into Finsbury Pk today in good time considering the delays and over-crowding this morning.  Apparently, the reason for the delays was that the train hit a horse before Welham Green station.  Does anyone know if the horse was badly hurt or how it ended up on the track?
Title: Re: Train updates, news and information
Post by: catbirder on June 03, 2005, 09:58:14 pm
The horse was killed outright, unfortunately.  It had managed to climb up the embankment from the stables by the bridge in Welham Green, and was struck at 7.30am.  When I was there, they were arranging to bring in machinery to remove the carcass.  Co-incidentally, there were contractors cutting down a lot of the scrub around the bridge.  I did remind them that this is not the time to be doing this, in the middle of the bird breeding season, but I was informed that it had to be done in order that cars coming down Bulls Lane could see the bridge(!).
Title: Re: Train updates, news and information
Post by: James Bentall on June 10, 2005, 11:20:31 pm
WAGN's new train timetable is coming in on Monday. There are no significant changes as far as I can see for Brookmans Park users. A couple of peak morning trains have been retimed by a minute or two, and, slightly more annoying (for regular commuters anyway) we have lost some of the 'semi fast' services to Brookmans Park in the evening -they are now stopping at more stations.

The only other change is that the following trains are now departing/terminating at Moorgate instead of Kings Cross:

21.05 Moorgate - Welwyn Garden City (arrives BP at 21:41)
21.35 Moorgate - Welwyn Garden City (arrives BP at 22:11)

20.28 Welwyn Garden City - Moorgate due 21.15
20.58 Welwyn Garden City - Moorgate due 21.45

for all those people that like working late at night in the city...

There are a few additional changes - including additional off peak services - to the services which stop at Hatfield and Potters Bar, so if you regularly use those stations you might want to check details before you travel next week.

James
Title: Re: Train updates, news and information
Post by: Editor on July 15, 2005, 08:49:11 am
I've just sent the following to WAGN customer service department following a chat this morning with a number of commuter pals waiting for the 07:00.

Dear WAGN,

Thanks for the new departure boards. They are a great addition to Brookmans Park Station.

One request. Could the information be displayed on both the front and the back of the boards please -- like the boards further down the line (at Oakleigh Park I think)?

The way the boards are currently positioned is that you can only read them as you approach them when walking down the stairs or standing on the platform to the north of the stairs.

Most people are busy watching where they step when they walk down the stairs and that means they could miss the boards and not see the information on them. That was certainly the case with some commuters I chatted to this morning -- they hadn't even noticed the boards were there.

Also, many commuters walk along the platform beyond the boards in the direction of London. That means that they can't see the information displayed unless they keep walking back down the platform towards the stairs.

Would this be easy to fix? (This is not a moan, just an attempt to improve what is a fine addition to the commuter experience).

 :)

I have posted this on the village website www.brookmans.com in the public forum. Please feel free to respond there if you like (it's free to join and takes seconds to sign up). Alternatively you could reply to me and I can post for you.

Regards

David
Title: Re: Train updates, news and information
Post by: James Bentall on July 19, 2005, 09:02:03 pm
Whilst the new boards are VERY welcome, they do give WAGN a whole new way to mess things up and confuse us

The northbound one this morning appeared to be showing departures for Hatfield for example.  :icon_scratch:

James
Title: Re: Train updates, news and information
Post by: Editor on July 21, 2005, 03:19:19 pm
Just got this email reply from WAGN.

Ref:49726

21/Jul/2005

Dear Mr Brewer

Thank you for your correspondence.

I note your request for the newly installed information boards at Brookmans Park station to provide information on both sides, and have addressed this matter to the attention of our Group Station Manager responsible for this station, in order that this may receive further attention and consideration.

Yours sincerely

Ken Worland
Customer Services Assistant
Title: Re: Train updates, news and information
Post by: MikeL on July 22, 2005, 12:36:38 pm
I'm not sure I understand the economics here. Surely it would have been cheaper to just put up a sign with "Please listen for announcements" painted on it rather than install an electronic display to do it. ;)
Title: Re: Train updates, news and information
Post by: Editor on July 22, 2005, 01:17:37 pm
Yes Mike, I noticed that too. At 7am for the last three mornings the electronic noticeboard has told us to do what we have been doing already -- listen out for announcements, although, unlike before, there weren't any.
Title: Re: Train updates, news and information
Post by: DubaiDebbie on July 25, 2005, 12:28:32 pm
Plus, when I was commuting from BP they always seemed to save the announcement until an express train was thundering through.....
Title: Re: Train updates, news and information
Post by: Editor on July 25, 2005, 12:35:56 pm

Plus, when I was commuting from BP they always seemed to save the announcement until an express train was thundering through.....


Not ideal, but a lot better than no announcements at all, which is the case now -- despite the new boards reminding us every day to 'listen for announcements' (rather than displaying meaningful information). I think two trains were cancelled this morning, the 6.38 and 07.00. No announcements to 'listen for' and no information on the boards. Struggling to hear against the sound of a passing express would be a clear improvement on the current situation.

:-\

David
Title: Re: Train updates, news and information
Post by: Angel on December 08, 2005, 09:16:54 am
Does anyone know if the trains are now back to normal at weekends?  Need to know for this weekend.

I looked on the WAGN website and there's nothing on there but that may not have been updated.

Thanks :)
Title: Re: Train updates, news and information
Post by: James Bentall on December 08, 2005, 01:08:22 pm
National Rail's website - http://www.nationalrail.co.uk/service_bulletins/currentAndFuture.html - doesn't seem to think so (although there are no trains through Brookmans Park on 27th December which hasn't been well publicised). There were trains running last Sunday, so they may well have finished the work earlier than they thought. To double check however you may wish to ring their helpline on 08457 818919

James
Title: Re: Train updates, news and information
Post by: Angel on December 08, 2005, 01:11:53 pm
Thanks James, will probably go to Cockfosters as a lot less hassle in the long run  ;)
Title: Re: Train updates, news and information
Post by: Editor on December 19, 2005, 09:17:03 am
This from the WAGN website for anyone who has missed it.

Quote

Over the Christmas and New Year period Wagn services will operate to an amended timetable.

In General:

On Friday 23 December a normal service will operate in the morning, with a revised service from early afternoon.
On Saturday 24 December a normal service will operate until early evening with an amended and EARLIER finish.
On Sunday 25 & Monday 26 December no service will operate.
On Tuesday 27 December a special service will operate with an amended start of service. Due to engineering work buses replace trains New Barnet-Welwyn Garden City.
On Wednesday 28, Thursday 29 & Friday 30 December a special service will operate with trains serving both Kings Cross & Moorgate. On Wednesday & Thursday, late night services between Alexandra Palace and Stevenage via Hertford North are replaced by buses.
On Saturday 31 December a Saturday service will operate with additional services running in the early hours of New Years Day.
On Sunday 1 January a Sunday service will operate with a later start of service. Buses replace services until Mid Morning Kings Cross-Welwyn Garden City and Kings Cross-Stevenage via Hertford North.
On Monday 2 January a special service will operate.


WAGN then offers a link to a .pdf file with the full timetable. Click here to reach the page with the download link (http://www.wagn.co.uk/christmas_timetable.aspx).


Title: Re: Train updates, news and information
Post by: John_fraser on December 23, 2005, 12:38:00 pm
Don’t know if everyone’s seen this, but next year WAGN rolls off into the distance and First Capital Connect takes over the line.

Welwyn & Hatfield Times (http://www.whtimes.co.uk/content/whtimes/news/story.aspx?brand=WHTOnline&category=newspottersbar&tBrand=herts24&tCategory=newswhtnew&itemid=WEED20%20Dec%202005%2012%3A42%3A31%3A733)

This will, naturally, result in all the trains and signs being painted a new set of corporate colours, while uniforms will be changed and  all the posters and paperwork reprinted with the new logo.  The expense of this will count as “capital investment” the next time they, or the government, boast about investment.

First Capital Connect can be found here. (http://www.firstcapitalconnect.co.uk/) A site full of the usual corporate new speak that marks the rise of mediocrity in the Western World. They “…aim to give customers what they want, not what we think they want or what is easy to deliver" Quite how they will go about giving us what we want when it isn’t what they think we want I can’t work out. But I expect I’m just trying to read meaning into the random sound bites of a second rate PR drone.
Title: Re: Train updates, news and information
Post by: mungroo on December 24, 2005, 09:50:35 pm
I had read it and was going to comment on it but you beat me to it John.

I love this line regarding all te money that has just been wasted on re-branding :
When the Potters Bar Edition asked Wagn if it had wasted its money on the re-branding, a spokesman said: "Nothing that makes a better environment for our passengers is a waste of time or money."

That stinks. I'd be pretty p***d off if I were Mr WAGN.

PS Merry Christmas all
Title: Re: Train updates, news and information
Post by: Editor on March 31, 2006, 08:52:11 pm
The WAGN website (http://www.wagn.co.uk/) says that due to engineering work, buses will replace trains between Finsbury Park and Stevenage via Welwyn Garden City every Saturday and Sunday from 1 April until 10 June 2006. More details. (http://iceserver.co.uk/viewEngineeringWagn.aspx)
Title: Re: Train updates, news and information
Post by: Alfred the Great on March 31, 2006, 09:31:40 pm
So anybody wanting to go up to town pays Rail fare but gets Bus service. It wouldn't be so bad if it was half price.
Title: Re: Train updates, news and information
Post by: Mr Man on June 07, 2006, 10:16:37 am
See this article:

http://news.bbc.co.uk/1/hi/england/london/5052494.stm


In a nutshell, if you buy a cheap day ticket after 0930, you won't be able to use it between 1600-1900...meaning you'll have to buy a new peak rate ticket.

How on earth can they justify this? The excuse is to reduce overcrowding, but if they're worried about overcrowding, they should be running more trains!

This is just another nail in the coffin for the average Joe trying to get to work.

Personally I don't have a season ticket, because I might only use the train a couple of times a week.
Title: Re: Train updates, news and information
Post by: Editor on June 07, 2006, 10:23:41 am
That is a blow. It also seems a flawed strategy that could backfire.

I work from home and sometimes go to London on the cheap rate trains when they are less crowded (and to save money).

However, now it doesn't make financial sense to wait until the 09.33, I will probably pay full rate in future and go in earlier (during the rush hour - when the trains are overcrowded) and return (also when the trains are overcrowded).

Seems this is going to increase overcrowding - particularly in the mornings - rather than reduce it?

Or am I missing something?

David



Title: Re: Train updates, news and information
Post by: John_fraser on June 07, 2006, 10:28:42 am
From First Capital Connect's web site (http://www.firstcapitalconnect.co.uk/)
Quote
We believe in providing good value for our customers and we see the new franchise as an opportunity to develop real, tangible benefits for customers across the board.

Their previous aim "…to give customers what they want, not what we think they want or what is easy to deliver" appears to have vanished.
Title: Re: Train updates, news and information
Post by: Editor on June 07, 2006, 10:41:06 am
So I presume that if I want to do some work in London and still take advantage of the off-peak ticket I need to either stay until the evening, when the restriction is lifted, or cram all my meetings in between 11.00 (roughly the earliest time I could meet having caught the 09.33 from Brookmans Park) and 15.00 (roughly the latest time I could meet until, before having to leg it to the station to catch a train and alight at Brookmans Park before the 16.00 curfew takes place).

Does anyone know whether the restriction means you can't board a train between 1600-1900 or whether it means you can't be on a train during those hours. 

David
Title: Re: Train updates, news and information
Post by: Editor on June 07, 2006, 11:05:18 am
I've just found out more about the times of travel back. The information is on the First Capital Connect website.

http://www.firstcapitalconnect.co.uk/uploads/DL_Leaflet.pdf   (http://www.firstcapitalconnect.co.uk/uploads/DL_Leaflet.pdf)

The last unrestricted service is at 1620 (Moorgate) and 1626 (Finsbury Park) and the next unrestricted service is at 1905 (Moorgate) and 1911 (Finsbury Park).

So that leaves about five clear hours in London for meetings etc before the restrictions.

David

Title: Re: Train updates, news and information
Post by: Abbot on June 07, 2006, 11:09:24 am
How I read it, is if you break your journey at New Barnet. Pop for a pint or do some shopping. Then get back on a train you are going from B to C, and then C to D. If you carry your Sainburys bag who knows if you got out?

70 Days into the franchise, looking forward to their first Sunday Rail Service, or has that been withdrawn?

Title: Re: Train updates, news and information
Post by: James Bentall on June 07, 2006, 11:36:36 am
<UNETHICAL ANSWER>

My season ticket has only been checked once so far this year on a peak train coming out of London, so for most people I guess the risk of being caught with an incorrect ticket is small and even if you are they will only charge you the excess and not penalty fare you...

<COMPLICATED ANSWER>

The restrictions only apply from Potters Bar outwards. So an extra 30 seconds at the ticket office, but...

Buy a peak day return from Brookmans Park to Hadley Wood. (£2.80). Then buy an offpeak travel card from Hadley Wood into London (£6.30) - you should be able to buy that at the BP ticket office. That actually works out cheaper (£9.10) than buying an offpeak travelcard (£10.40) from Brookmans Park anyway, so you'd be saving money, and you are allowed to travel back to Brookmans Park on that ticket combination whenever you like.

James
Title: Re: Train updates, news and information
Post by: Editor on June 07, 2006, 11:49:41 am
<UNETHICAL ANSWER>

My season ticket has only been checked once so far this year on a peak train coming out of London, so for most people I guess the risk of being caught with an incorrect ticket is small and even if you are they will only charge you the excess and not penalty fare you...

<COMPLICATED ANSWER>

The restrictions only apply from Potters Bar outwards. So an extra 30 seconds at the ticket office, but...

Buy a peak day return from Brookmans Park to Hadley Wood. (£2.80). Then buy an offpeak travel card from Hadley Wood into London (£6.30) - you should be able to buy that at the BP ticket office. That actually works out cheaper (£9.10) than buying an offpeak travelcard (£10.40) from Brookmans Park anyway, so you'd be saving money, and you are allowed to travel back to Brookmans Park on that ticket combination whenever you like.

James

1: Unethical answer - no, don't travelling with the wrong ticket - it is dishonest.
2: Well done finding an honest alternative, James. How long do you think it will take First Capital Connect to plug this gap?

David
Title: Re: Train updates, news and information
Post by: James Bentall on June 07, 2006, 12:10:25 pm
They can't to my knowledge as ticket conditions and prices from Hadley Wood inwards are set by Transport for London. They can only control from Potters Bar outwards which is why we pay such a premium....
Title: Re: Train updates, news and information
Post by: sasquartch on June 07, 2006, 12:55:11 pm
I used to use WAGN's offer of 'Kids for a pound' from time to time, it meant I could take the entire family for a day out in London for about 20 quid.

I guess that's no longer available.

So might as well drive to Cockfosters and take the tube - oh well, more traffic on the road.
Title: Re: Train updates, news and information
Post by: sasquartch on June 07, 2006, 02:03:51 pm
I've had a good look at the new conditions and it seems that the restrictions are only valid if you join the mainline train at, or south of, Finsbury Park for your return journey.

If you were to travel (hypothetically of course) on the tube to Finsbury Park and join the train, as soon as you were at the next station, Harringey, the restriction would not apply if you said you boarded the train at a station north of FP.

As First Capital Connect's leaflet clearly states that penalty tickets will NOT be issued for such transgressions, it's hard to see there'd be much risk in ignoring the restriction.

All hypothetical of course, I don't want to suggest anyone does this, just pointing out how badly thought out the whole thing is.
Title: Re: Train updates, news and information
Post by: Mermaid on June 07, 2006, 04:40:58 pm
Hmmm, will just have to have all my London-based meetings in the morning then. What rotters!
Title: Re: Train updates, news and information
Post by: Aidan Winwood on June 08, 2006, 03:59:21 pm
I particularly like this bit:

"Will restrictions still apply even if a train is delayed
and therefore runs outside the restriction times?

Yes, the restriction applies to the service even if it is delayed;
however in certain circumstances it may be deemed
appropriate to lift restrictions. In these cases station staff and
on-board announcements will keep customers informed."

In other words, "can we charge extra for our own incompetence, poor service and mistakes?  Yes, we can and most likely will."
Title: Re: Train updates, news and information
Post by: Editor on June 09, 2006, 11:30:20 am
This just in from Hertfordshire Constabulary.

June 9, 2006
RAILWAY OPERATION AT POTTERS BAR
By Corporate Communication Dept


A RECENT operation at Potters Bar Train Station resulted in two arrests and £630 being collected in unpaid fares.

The joint operation between Hertfordshire Constabulary, British Transport Police and First Capital Connect, the train operators, will be a regular feature at the station.

The operation, at the beginning of the month, resulted in an 18 year old from Welham Green being arrested on suspicion on theft of a mobile phone – and the arrest of an 18 year old from South Mimms for possession of a small quantity of cannabis.

As well as £630 being collected from people who hadn’t paid their fares, another 13 people were stopped from using tickets that were fraudulent in some way.

PC Chris Rowley from Potters Bar Community Team said: “The operation aims to tackle criminals who are using the rail network to come into Potters Bar and commit crime.

“A regular police presence at the station will deter them from doing this and will also deter offences from being committed in and around the station.

“There have been increased reports of pickpockets operating around local shops so residents need to be aware of this,

“The operation was a success and many people said how pleased they were to see us patrolling in the area.”

/End of police news release.

 
Note:

Quote
The joint operation between Hertfordshire Constabulary, British Transport Police and First Capital Connect, the train operators, will be a regular feature at the station.
Title: Re: Train updates, news and information
Post by: Peter Hastings on June 17, 2006, 09:05:00 am
After the stick some of us me included have given the police fair to say this seems like a smart piece of targeted policing bringing results.
Title: Re: Train updates, news and information
Post by: Max on June 17, 2006, 12:29:39 pm
It has been my experience on the past few times I have used BP station, that it is not always as easy to pay your fair as you might like it to be. Does the machine now take credit cards? Last time I tried to use it, I did not have the necessary change.

Surely if we can afford to invade Iraq, surely we could afford to keep railway stations staffed?

Quote

.....the arrest of an 18 year old from South Mimms for possession of a small quantity of cannabis.

Glad to see the good folk of BP and PB can all sleep safely in their beds at night!
Title: Re: Train updates, news and information
Post by: Peter Hastings on June 18, 2006, 11:40:02 am
We couldnt afford to invade Iraq.

I thought the machine did take credit/debit cards? Must admit I only use train a couple of times a month so cant really remember.
Title: Re: Train updates, news and information
Post by: Max on June 18, 2006, 07:32:22 pm
Probably does. The last time I tried to use it was on a trip up to London (Tate Modern) about 4 years ago, and all I remember was that I was unable to pay despite a desire to do so. Might well have been vandalised.
Title: Re: Train updates, news and information
Post by: Alfred the Great on June 19, 2006, 09:35:47 pm
What is really bugging is that if you want to buy more than one ticket from the machine, you have to enter the card twice (or three times, etc), which is bad enough, but if you try that it won't let you use the same credit card more than once!!! So you have to get out the old cards you never use.
Title: Re: Train updates, news and information
Post by: James Bentall on June 29, 2006, 06:31:22 pm
The Times and The Evening Standard have reported that FCC have partially retreated over these plans

http://travel.timesonline.co.uk/article/0,,10295-2248275.html

The good news for us is that Brookmans Park (along with Potters Bar, Welham Green, Hatfield, WGC and 8 other stations) will no longer be subject to these new rules, so you can buy cheap day returns as you could before 11th June.

James
Title: Re: Train updates, news and information
Post by: Editor on June 30, 2006, 06:12:49 am
The Times and The Evening Standard have reported that FCC have partially retreated over these plans

http://travel.timesonline.co.uk/article/0,,10295-2248275.html

The good news for us is that Brookmans Park (along with Potters Bar, Welham Green, Hatfield, WGC and 8 other stations) will no longer be subject to these new rules, so you can buy cheap day returns as you could before 11th June.

James

Hi James,

That is good news, well spotted. Have you seen any confirmation of this from First Capital Connect?

I saw exactly the same words on This Is Money, (http://www.thisismoney.co.uk/news/article.html?in_article_id=410306&in_page_id=2) but can't find a news release from the company.

David
Title: Re: Train updates, news and information
Post by: Editor on June 30, 2006, 07:21:23 am
Important

First Capital Connect told me this morning that the restricted fares STILL apply for Brookmans Park and Welham Green, however they are reviewing the scheme and it's likely that both stations will be removed from the restrictions on Monday July 10 - although they were not able to confirm this date.

So it seems that those travelling on off peak tickets will still not be able to return between 16:30 and 19:01 until then.

David

Title: Re: Train updates, news and information
Post by: Gestapo on June 30, 2006, 03:45:46 pm
<UNETHICAL ANSWER>

My season ticket has only been checked once so far this year on a peak train coming out of London, so for most people I guess the risk of being caught with an incorrect ticket is small and even if you are they will only charge you the excess and not penalty fare you...

<COMPLICATED ANSWER>

The restrictions only apply from Potters Bar outwards. So an extra 30 seconds at the ticket office, but...

Buy a peak day return from Brookmans Park to Hadley Wood. (£2.80). Then buy an offpeak travel card from Hadley Wood into London (£6.30) - you should be able to buy that at the BP ticket office. That actually works out cheaper (£9.10) than buying an offpeak travelcard (£10.40) from Brookmans Park anyway, so you'd be saving money, and you are allowed to travel back to Brookmans Park on that ticket combination whenever you like.

James

If you do this you will need to be on a train that stops at Hadley Wood otherwise your tickets are not valid. not a problem though for Brookmans Park.
Title: Re: Train updates, news and information
Post by: Bob on July 03, 2006, 03:14:08 pm
Important

First Capital Connect told me this morning that the restricted fares STILL apply for Brookmans Park and Welham Green, however they are reviewing the scheme and it's likely that both stations will be removed from the restrictions on Monday July 10 - although they were not able to confirm this date.

So it seems that those travelling on off peak tickets will still not be able to return between 16:30 and 19:01 until then.

David

What about Cuffley and Potters Bar stations ?


Title: Re: Train updates, news and information
Post by: Bob on July 06, 2006, 10:50:54 pm
The answer to my question is in the WHT this week confirming the date as next monday and adding extra stations  ;D
Title: Re: Train updates, news and information
Post by: Gestapo on July 09, 2006, 04:54:41 pm
Just for information I have found out that if a group of 4 are planning to go to london and were going to but travelcards, you can now get a (group save 4 on travelcards) and you all pay half price.

WOW what a saving

And if only 3 are going you can get a (group save 3 on travelcards) and all get a third off.
Title: Re: Train updates, news and information
Post by: Editor on July 10, 2006, 07:16:34 am
Restrictions lifted for local stations from today, Monday 10 July. Click here for more (http://www.brookmans.com/news/july06/offpeakfares.shtml).
Title: Re: Train updates, news and information
Post by: Birch on July 19, 2006, 03:45:25 pm
Does anyone know if the trains will be running from WG/BP on Friday morning?
Title: Re: Train updates, news and information
Post by: sasquartch on July 19, 2006, 03:50:52 pm
Apparently the strike is now off - so hopefully trains will run as normal
Title: Re: Train updates, news and information
Post by: Editor on July 19, 2006, 03:54:58 pm
The BBC says the strike is off.  Click here for details (http://news.bbc.co.uk/1/hi/uk/5194544.stm).

Title: Re: Train updates, news and information
Post by: John_fraser on September 28, 2006, 09:49:40 am
Trains are messed up again. This time it's an overhead line failure.

First Capital (http://www.firstcapitalconnect.co.uk/)

Title: Re: Train updates, news and information
Post by: Bob Horrocks on September 28, 2006, 11:49:49 am
I really do miss the train journey into London now that I am retired - like I shall miss John Prescott when he retires!
Title: Re: Train updates, news and information
Post by: Editor on September 28, 2006, 01:37:07 pm
This morning the 07:28 terminated at Potters Bar. Thanks to Simon (new friend I met at Potters Bar station) for giving me, Kate (another new friend met on the train) and James (an old friend who helps run this site), a lift to Cockfosters.

It's great when people pull together.  (I hope you found a parking spot at Cockfosters, Simon)

Let's hope we all get home tonight.

The latest from First Capital Connect below.

Severe Disruption on GN Route: Thurs 28 September
Updated 1320: First Capital Connect services were severely disrupted this morning across most of the GN route due to overhead line failure in the Hornsey area. We were only able to operate a limited service until 1130. Throughout the disruption we liaised with Network Rail to resume normal services as quickly as possible.

During the morning, we ran a number of emergency replacement bus services as well as continuing to update this site and issuing a number of press releases.

What is happening this evening?
From 1200 this afternoon we resumed a normal off peak service except that northbound services are unable to call at Harringay or Hornsey stations.
Evening peak services will run as usual except that northbound services will still not be able to call at Harringay or Hornsey.

Information about traveling to or from Harringay or Hornsey
If you are traveling to or from either of these stations, you may like to use local bus services 29, 141, 341, 41 and 144 to complete your journey. Alternatively:
If you are traveling north to Harringay or Hornsey, change at Alexandra Palace to continue your journey south.
If you are traveling south from Harringay or Hornsey, change at Finsbury Park for London connections.

Customer information screens at Harringay and Hornsey stations are displaying this information to help keep you informed of the current situation.

What about traveling tomorrow?
Network Rail will be carrying out essential repair work overnight and services will call at Harringay and Hornsey from the start of service tomorrow (Friday 30th September).

Is there compensation?
If you wish to make a compensation claim, pick up a First Capital Connect Delay Repay form from a station or download it from this site (using the menu above, go to the ‘Contact Us’ tab and click on ‘Claim Form’). Alternatively, you can call First Capital Connect Customer Relations on 0845 026 4700.

Ticket Acceptance
First Capital Connect tickets continue to be accepted on London buses, London Underground, one trains, First Capital Connect Thameslink services and Central trains.

Evening Peak Restrictions on the GN route have been lifted today.

Title: Re: Train updates, news and information
Post by: sasquartch on September 28, 2006, 01:51:23 pm
At WGC station earlier all trains after 13:00 were advertised as running normally on time.

Hopefully everything will be back to normal by rush hour

Title: Re: Train updates, news and information
Post by: James Bentall on September 28, 2006, 02:32:10 pm
and James (an old friend who helps run this site)

Less of the old please!  :)
Title: Re: Train updates, news and information
Post by: Gashead on October 20, 2006, 10:37:55 am
Those with season tickets for FCC, our beloved new train operator, should be aware that when you renew it the compensation for compounded delays over the year will not now be deducted from the annual cost. You have to make a claim. WAGN may have had its faults but at least the compensation was automatically paid. I think that this, combined with FCC's new policy of not allowing people on cheap day returns onto certain trains, shows FCC in their true colours - money grabbing, tight-fisted vultures who don't give a hoot about their customers, only the customers' wallets.

Grumpy of BP
Title: Re: Train updates, news and information
Post by: James Bentall on October 20, 2006, 11:08:22 am
I actually prefer the new claim system. They have halved the time needed for a delay before you can make a claim - from an hour to 30 mins - and you can now claim wether or not there are enough delays to knock money off your season ticket. For about the last year, I have been unable to get a discount on my season ticket because punctuality has been improved, but under the new FCC system, I can claim for the bad journeys when they happen.

Also a reminder to people who are renewing season tickets that you can save about £300 a year by splitting your season ticket if you are not using all the zones. This has become even better value for money now that oyster cards have been introduced. More info on this thread here:

http://www.brookmans.com/forum/index.php?topic=484.0

James
Title: Re: Train updates, news and information
Post by: MikeL on October 20, 2006, 01:22:55 pm
James

I’d be grateful if you could tell me how to save £300. The best I’ve been able to calculate is £208, made up as follows.

A full ticket (Brookmans Park to all zones) is £2,280.

A ticket from BP to Finsbury Park is £1,184 and a zones 1 & 2 ticket is £888 (total £2,072).

How is an Oyster cheaper?

MikeL
Title: Re: Train updates, news and information
Post by: MikeL on October 20, 2006, 01:38:57 pm
Ah! I see!

BP - Oakleigh Park - £660
Zones 1 to 4  - £1,264

Total - £1,924

A saving of £356

Title: Re: Train updates, news and information
Post by: SM on October 21, 2006, 05:13:26 pm
How do you actually go about buying 2 separate tickets.   Obviously I can get the BP to Oakleigh Park ticket from BP, but can I get the zone 1-4 ticket from BP aswell, or do I need to go to a zone 1-4 station?

Do many people take advantage of this anomaly?  Are there any downsides or  restrictions ?  (NB My journey is BP to Canary Wharf)
Title: Re: Train updates, news and information
Post by: James Bentall on October 22, 2006, 05:26:29 pm
How do you actually go about buying 2 separate tickets.   Obviously I can get the BP to Oakleigh Park ticket from BP, but can I get the zone 1-4 ticket from BP aswell, or do I need to go to a zone 1-4 station?

I'm not sure if it is possible to get a seaons zones ticket from BP station or not - you'd have to ask at the ticket office. You can however order an oyster card (or renew one) via the internet - see

https://sales.oystercard.com/oyster/lul/guestSingleProductConfig.do?productType=PPT

Do many people take advantage of this anomaly?  Are there any downsides or  restrictions ?  (NB My journey is BP to Canary Wharf)

No idea how many people take advantage of it. But it is worth doing - even if you are just going down for the day off peak you can save £1.40 by buying a ticket from Brookmans Park - Hadley Wood and a zone 1-6 travelcard (which I know you can buy from the ticket office as I have done that one - just unsure about season tickets)

If you are feeling charitable and want to donate any money you save on season tickets to charity, could I recommend this?

http://www.tomerap.com/fund.html

James
Title: Re: Train updates, news and information
Post by: MikeL on October 23, 2006, 12:48:20 pm
I know a few people who did this last year (me included). You should be able to buy both tickets at Finsbury Park and be able to pay with a single cheque. Plus, you can buy it in an evening when there are no queues and you may have a bit more time.

The only downside that I have found is that if you want to travel from Cockfosters for any reason, you have to buy a ticket. But as I only do this 2 or 3 times a year, I am quite happy to buy a ticket on these occasions.
Title: Re: Train updates, news and information
Post by: Birch on October 30, 2006, 03:23:39 pm
I was doing this, but last year WAGN seemed to get wise to this, and I can't quite remember, but I could only get the 2 separate tickets from certain station offices - it also used to confuse the ticket staff pretty bad?!!

Anyhow, it worked to my advantage as I investigated other options and as a result, rather than getting a season for the whole of my journey (or split into 2), I now get a season just to Finsbury Pk and then pre-pay Oyster the rest. This works out far cheaper (for me) for the days that I don't travel, alternate routes, buses, underground etc.
Title: Re: Train updates, news and information
Post by: SM on October 30, 2006, 10:40:54 pm
Bought my ticket(s) this morning at Finsbury Park.

As per earlier post, I went for the BP to Oakleigh Park and Zone 1-4 option, saving £356

Thanks for the advice.



Title: Re: Train updates, news and information
Post by: slimgym on November 02, 2006, 01:23:33 am
Just as another saving footnote ... If you need to buy an off peak travelcard for someone else, rules say you can only get it discounted if you have all zones on your own annual (which of course, you don't now) or you must buy a second discounted one for yourself (which makes it more expensive).

From Potters Bar, the undiscounted off-peak travelcard is £10.00 and the discounted travelcard is £6.60.

If however you mirror your own ticket by asking for a cheap day return Oakleigh Park and a zone 1-4 travelcard, the total cost is £6.80, so only a little more expensive than the discount you would have got anyway (this is issued on three paper tickets).

I think all this will end when they bring in the "zonal charging" nonsense planned for next year, if it gets imposed on season tickets this will probably rectify this fares imbalance and the cost of doing it this way will be the same as the all zones season.
Title: Re: Train updates, news and information
Post by: Gestapo on December 15, 2006, 07:27:58 pm
Just noticed that it will be buses again at weekends from march 31st till the end of the timetable, at least 19th May.

Oh what fun this will be.
Title: Re: Train updates, news and information
Post by: Local Walker on January 02, 2007, 11:10:48 pm
A nice way to start off the year. Rail prices expected to increase by 4% or more.

For example see

http://uk.news.yahoo.com/02012007/325/rail-passengers-face-fare-rises.html

Title: Re: Train updates, news and information
Post by: mungroo on January 04, 2007, 06:04:31 pm
does anyone know if this saving only works if you need rail AND tube travel in your ticket ?
Title: Re: Train updates, news and information
Post by: James Bentall on January 04, 2007, 06:06:14 pm
Normally yes. There is no saving, for example in getting a ticket from Brookmans Park to Oakleigh Park and one from Oakleigh Park to Moorgate.

James
Title: Re: Train updates, news and information
Post by: mungroo on January 04, 2007, 07:14:42 pm
thanks - that's what I just found out from the nice man at the staion but just wanted to confirm
Title: Re: Train updates, news and information
Post by: Gestapo on January 05, 2007, 01:05:09 am
Just for info ALL tickets can be purchased from BP station and dont let them tell you otherwise.

Also are you aware of off peak group save tickets which can now be used to purchase travelcards, ie 4 for price of 2 and 3 for price of 2.
Title: Re: Train updates, news and information
Post by: Abbot on January 30, 2007, 09:22:19 am
4 for the price of 2 makes going to the Emirates that much cheaper.

What has happened to the link for trains in the next hour off the home page. It was always useful when picking the wife up from the station. Especialy as the car park is so Full.

Title: Re: Train updates, news and information
Post by: Editor on January 30, 2007, 09:24:20 am

What has happened to the link for trains in the next hour off the home page. It was always useful when picking the wife up from the station. Especialy as the car park is so Full.


Oops, I must have deleted it by mistake when making the recent changes.

Will put it back tonight.

Sorry.

David
Title: Re: Train updates, news and information
Post by: Buster on March 08, 2007, 04:15:32 pm
The following has been posted on first capital connects web site:

Due to damage to the overhead power lines in the Potter’s Bar area, Moorgate - Welwyn Garden City services are subject to alteration.

Until 1900 today, Moorgate – Welwyn Garden City services will not call at Brookmans Park, Welham Green and Hatfield. Customers wishing to travel to these stations should change at Welwyn Garden City for southbound services, which are unaffected. Customers are advised to allow 20 extra minutes for their journey.

Minor delays may be experienced on other First Capital Connect services.

Network Rail will be carrying our engineering works overnight to rectify the problem.

First Capital Connect apologises for the inconvenience caused to your journey.
Title: Re: Train updates, news and information
Post by: James Bentall on March 08, 2007, 04:49:19 pm
Eurgh. Thanks. Hadn't seen that one.

Another great journey home then :(
Title: Re: Train updates, news and information
Post by: Editor on March 08, 2007, 08:22:29 pm

Minor delays may be experienced on other First Capital Connect services.


Hi Buster,

Thanks for the alert, I caught the fast train instead.

Cheers

David
Title: Re: Train updates, news and information
Post by: Abbot on March 25, 2007, 09:17:59 pm
It is Spring, so there will not be any trains at weekends.
Enjoy the bus trips instead, or get a car.

Title: Re: Train updates, news and information
Post by: James Bentall on March 31, 2007, 09:02:50 pm
Hmm. No car  :(

However, I did find the website linked on the left of the main page invaluable today, and will for the rest of the time there are no trains...

http://www.travelinesoutheast.org.uk/se/XSLT_TRIP_REQUEST2?language=en&timeO

It covers public transport in the whole of the South East, and knows there are no trains running on our line at weekends so comes up with sensible alternatives - and even copes with cyclists if you have one and are prepared to use  it....
Title: Re: Train updates, news and information
Post by: Gestapo on April 06, 2007, 10:17:19 am
There are posters up mentioning NO TRAINS AT WEEKENDS UNTIL 19TH MAY so back to a bus.
Title: Re: Train updates, news and information
Post by: Silver on April 16, 2007, 09:14:05 pm
Can anyone say for sure that weekend trains return after 19 May? A year ago we booked my daughter's wedding at Hatfield House, this coming June, partly because it is so easy for people to get to from London, being straight opposite the station. Not if there are no Saturday trains though ......
Beginning to get a bit worried!
Title: Re: Train updates, news and information
Post by: James Bentall on April 16, 2007, 10:59:25 pm
http://www.firstcapitalconnect.co.uk/content/doc/cms/April%20and%20May%20leaflet.pdf

States that there are no trains at the weekend until the 19th May and on the 26th May, there are no trains serving Hatfield from 1415 onwards.

http://www.nationalrail.co.uk/service_bulletins/currentAndFuture.html

Is the most up to date information I know about, which only covers as far (at the moment) as the first weekend in June when it _looks_ like trains are currently running from London to Hatfield (although engineering work seems to be affecting services between Hitchin and Peterborough). You might be better off phoning national rail enquiries from 08457 484950.

James
Title: Re: Train updates, news and information
Post by: James Bentall on April 17, 2007, 08:45:47 am
If you travel by train with kids, you might want to take advantage of the Daily Mail's offer to provide a free family railcard lasting 3 months, which can give you a discount on what you pay for tickets providing there is at least one over 16 yr old and one under 16 yr old travelling together.

See http://www.family-railcard.co.uk/dailymail/

James
Title: Re: Train updates, news and information
Post by: SBFC2 on May 23, 2007, 11:40:52 am
I commute into London each day from Potters Bar and had been reducing the cost of my journey by obtaining a travel card from Potters Bar to Oakleigh Park and using this in conjunction with a zone 1-4 oyster travelcard....

However this Monday i was amazed to find the cost of an annual ticket had risen from £584 this time last year, to a staggering £1040.00 as of monday

For any of you local to Brookmans Park who use a similar method an annual ticket to Oakleigh Park is now £1160.00

There has been no advance warning of these outrageous increases at Potters Bar station.

Amazingly it is now cheaper to purchase an annual ticket from   Hatfield - Oakleigh Park for £920.00 and an annual ticket from WGC-Oakleigh Park is the exact same price as one from Potters Bar???

------

The cheapest option to travel from potters bar is to now get an annual ticket to alexandra palace at £883 and combine that with a 1-3 oystercard..

However the brookmans park - alexandra palace annual fare is £1380.00



Title: Re: Train updates, news and information
Post by: John_fraser on May 23, 2007, 12:01:39 pm
I thought they only hiked the prices in January.
Title: Re: Train updates, news and information
Post by: SBFC2 on May 23, 2007, 12:05:28 pm
Thats what i thought as well until monday morning....


This is a standard reply someone received below


http://www.pottersbarforum.org/forum/showthread.php?tid=231 (http://www.pottersbarforum.org/forum/showthread.php?tid=231)

"Thank you for contacting First Capital Connect on 21 May 2007 regarding your price enquiry for you journey between Potters Bar and Oakleigh Park.

This fare increase is due to the Department for Transport's plan to harmonise fares prices in and around the London area and involves all Train Company Operators. Without any doubt, any increase in fare is never popular amongst passengers but we must however follow the policy that has been set by the Government and we expect that the simpler pricing system will prove beneficial to all in the long term.

Thank you for contacting First Capital Connect."
Title: Re: Train updates, news and information
Post by: LongTallSally on May 23, 2007, 02:13:11 pm
Outrageous!
Title: Re: Train updates, news and information
Post by: James Bentall on May 23, 2007, 03:22:18 pm
Yes, it would have been nice to get a bit of warning. They have obviously closed the loophole that allows you to split the journey to save money that I highlighted on here a few years ago. It was nice while it lasted :(

But other local fares have also gone up as well - e.g. Brookmans Park to WGC ,which I don't see really how they can blame on the D of Transport

O well back to the drawing board - will see if I can find another loophole to get around now...

James
Title: Re: Train updates, news and information
Post by: slimgym on May 23, 2007, 06:49:40 pm
These are the tails of woe from all stations to Oakleigh Park. I've emailed Elaine Holt at FCC asking why the fares work this way. It's madness. Is this something Mr. Shapps could get involved in? It seems barmy, I thought there was a cap on the cost of increases and that it's single percentage figures per annum!!

Stevenage ... £2180
Knebworth ... £1500
Welwyn North ... £1200
WGC ... £1040
Hatfield ... £920
Welham Green ... £1320
Brookmans Park ... £1160
Potters Bar ... £1040
Hadley Wood ... £632
New Barnet ... £256

The only chink in the armour is according to this press release (http://www.dft.gov.uk/press/speechesstatements/statements/zonalfaresinlondon) it says rail only seasons will only be affected by this pricing in 2010 and then only for journeys wholly within London.

"Operators will be required to set peak single, peak return and off-peak return fares for journeys wholly within London on a zonal basis from January 2007.

Operators will be required to set rail-only seasons on a similar zonal basis from January 2010.

The prices for the new zonal peak singles and returns (and from 2010, seasons) will remain subject to the limits set by fares regulation. As a result, London commuters will on average pay no more using the new zonal fares than they would have done had current fares continued and been increased as permitted by regulation."
Title: Re: Train updates, news and information
Post by: SBFC2 on May 23, 2007, 09:18:43 pm
I emailled Londontravelwatch and they called me this afternoon to say they are taking this matter up with FCC..and he advised me to keep any tickets in order to help with claiming back the excess

I also spoke to someone at FCC and they are aware of the problem but they have their arms tied apparently  ::) and have to contact the Government.... they told me to just buy a monthly ticket and hope that it had sorted itself out by then  ::)

I also received this email from someone who clearly didnt read my original email:

Quote
Thank you for contacting First Capital Connect regarding the new pricing
structure.  First Capital Connect, in conjunction with the Department for
Transport and The Association of Train Operating Companies (ATOC),
introduced zonal fares with effect from 2 January 2007.  The recent fare
increase was due to some anomalies, which occurred as a result of the fares
increase in January.

The  zonal fares mean that all customers will pay the same fare for similar
journeys,  no  matter where in London they’re travelling.  This new pricing
was  implemented  by  the Department for Transport in order to simplify the
system  of  individually priced fares for train travel within London.  This
will  also  be  the  first  step  towards  rolling out Oyster Pay As You Go
ticketing across all National Rail stations.

The  changes affect Standard Day tickets (both single and return) and Cheap
Day  return  tickets  for travel within the London zones, with no immediate
plans to change the pricing structure of season tickets.


We  do  value  feedback  on  this  issue  and  appreciate  that  this  is a
frustrating  matter  for  you.   We must however follow the policy that has
been  set  by  the Government and we expect that the simpler pricing system
will prove beneficial to all in the long term.


Thank you again for contacting me, I trust I have clarified our position.

Yours sincerely
 
Title: Re: Train updates, news and information
Post by: James Bentall on May 23, 2007, 11:06:33 pm
According to a season ticket price enquiry site, a season ticket from Cuffley to Winchmore Hill (zone 4 - same as Oakleigh Park) is only £680 - which doesn't make much sense to me as surely Brookmans Park - Oakleigh Park is a similar distance, yet we are being charged £500 more for the privilege, which doesn't really fit with FCC's explanation of having to introduce zonal fares. There is something very odd here.
Title: Re: Train updates, news and information
Post by: SBFC2 on May 24, 2007, 01:40:03 pm
I received this in an email earlier:

I understand that you spoke to my colleague recently concerning this issue
and he advised that there has been an error with tickets from this station.
I can inform you that this issue is currently being taken to DfT so that we
may change the cost of these tickets, please note that I regret this can
take a month to rectify. In the meantime I would request that you safely
hold on to any tickets that you have purchased and when the cost has been
amended we can then refund any additional costs you have incurred.
Title: Re: Train updates, news and information
Post by: Laurel on May 24, 2007, 05:15:29 pm
Hi Guys,

It's Laurel Smithson here from the Welwyn and Hatfield Times.

I would like to do a story on this - put a bit more pressure on FCC and create some awareness among people who don't already know. It does sound a huge hike! If any of you would be willing to talk to me, my number is 01707 327 551 (9am to 5pm).

Look forward to hearing from some of you soon.

Best Wishes

Laurel
Title: Re: Train updates, news and information
Post by: James Bentall on May 31, 2007, 02:07:38 pm
Forwarded email from customer relations below in answer to an email I sent - looks like they did make a mistake.....

Quote
Dear Mr Bentall

Further to your enquiry regarding the price of a season ticket
Brookmans Park - Oakleigh Park, I have been in contact with our Fares &
Retailing manager who has answered by saying that the fare weekly fare is
wrong and should be £21.00.

I do apologise for this and any inconvenience caused. We will be correcting
this error as soon as possible, and we will refund any differences on
production of ticket.

Thank you for contacting First Capital Connect.

Yours sincerely

David Collings
Customer Relations Advisor'
Title: Re: Train updates, news and information
Post by: MikeL on June 01, 2007, 12:45:48 pm
That's interesting, my daughters' daily fares from BP to Hadley Wood went up 40% on the 21st. I wonder if that is a mistake too?
Title: Re: Train updates, news and information
Post by: James Bentall on June 03, 2007, 05:24:41 pm
Yes, I am quite sure it will be. If you have saved your tickets you should be able to claim the money back.

James
Title: Re: Train updates, news and information
Post by: MikeL on June 04, 2007, 12:50:51 pm
Bought one daughter a monthly this morning. £36.50, up from £26.95. According to the guy at the ticket office, it was the old fare that was the mistake (which we have been paying for the last 5 years),  not the new one. Am waiting to hear back from FCC customer services.
Title: Re: Train updates, news and information
Post by: SBFC2 on June 04, 2007, 04:35:59 pm
Bought one daughter a monthly this morning. £36.50, up from £26.95. According to the guy at the ticket office, it was the old fare that was the mistake (which we have been paying for the last 5 years),  not the new one. Am waiting to hear back from FCC customer services.

Don't let them fob you off...

I got this reply from Colm Mather who is head of FCC Customer relations:-

I am writing to you following your email to London TravelWatch in which you have expressed your concerns about the revised fare for your journey between Potters Bar and Oakleigh Park.The current fare of £25.00 has been reviewed and it appears that the wrong figure has been entered into the fares system. Unfortunately we cannot simply adjust the fares locally. We must process any change through the Department for Transport for approval and onward inclusion in the national fares database. Until then the current fare will remain in place. I must stress that although the fare is higher than expected, it is legally correct and as such, there is no entitlement to a refund. However, can I ask that you retain your tickets in the meantime and when the new fare is confirmed can you send them into our customer services team who will issue a travel voucher for the difference.

I appreciate that this is an inconvenience for you however I expect the new fares to be in place within four weeks.  
Title: Re: Train updates, news and information
Post by: ADM on June 05, 2007, 09:22:06 am
The wrong figure has been entered into the fares system.

The fare...  ... is legally correct .... there is no entitlement to a refund.

However, can I ask that you retain your tickets in the meantime and when the new fare is confirmed can you send them into our customer services team who will issue a travel voucher for the difference.

I appreciate that this is an inconvenience for you however I expect the new fares to be in place within four weeks.

What an incompetent bunch of robbing love-children.  And if he's telling the truth (dubious) the law is an ass.

Bring back British Rail.



Title: Re: Train updates, news and information
Post by: James Bentall on June 06, 2007, 11:41:27 am
When I bought my ticket today, it had dropped 30% in price from yesterday, so I think it's safe to assume the correct prices have now been updated.
Title: Re: Train updates, news and information
Post by: sasquartch on June 06, 2007, 12:14:53 pm
Is there anywhere online that you can check what fares are ?
Title: Re: Train updates, news and information
Post by: MikeL on June 06, 2007, 12:57:17 pm
I got the following reply from Myron Riley who is a Customer Relations Advisor at FCC and seems to totally contradict the reply SBFC2 got. I think I'll forward it to Colm Mather!

Quote
Thank you for contacting First Capital Connect on 1 June 2007 regarding the recent price increases.

Firstly may apologise for the inconvenience caused by the recent fare changes.

The knock-on effect of  London Fares Harmonisation in January 2007, has meant that a number of fares that cross the boundary have had to increase so not  to undercut fares within the London Travelcard Area. This is a particular problem with fares from London which within the London Travelcard Area have to be the same in both directions, which has lead to most of the problems to fares heading North which cross the boundary. As a result fares have risen.

Fares regulation requires a number of fares (e.g. Singles, Cheap Day Returns and Season Tickets) to be priced the same in both directions and as higher priced fares are charged toward London (former BR Capacity control policy), this has an adverse effect, especially on season ticket prices in the reverse direction, Where increases are above that allowed for by fares regulation, dispensation has been given by the Department for Transport for these increases.

With regard to notification of  fares changes, in line with most other train operating companies, fares changes in May and September are not usually well published, unless there are major structural changes to the fares. In this case fares changes to remove anomalies are not considered structural. However given the increases in some fares advance warning should have been given. To that end we will put in place a process for future fares changes, with posters being put up on stations about 3-4 weeks prior to fare changes (similarly for website).

Stations were emailed a brief about fares changes prior to the change and a hard copy was also distributed, but there was a delay in its distribution.
However it did not cover these changes in any detail. Area Business Managers were briefed on the changes, with the intention this would be cascaded down. We will review this process and make changes to better inform staff in the future.

Thank you for contacting First Capital Connect.

Title: Re: Train updates, news and information
Post by: James Bentall on June 06, 2007, 03:08:35 pm
Is there anywhere online that you can check what fares are ?


Not to my knowledge without registering, but if you do:

Season Tickets - http://www.trainsfares.co.uk/season/st_redirect.asp (Ignore the fact it says South West Trains - works for any)
Other Tickets - http://www.qjump.co.uk

James
Title: Re: Train updates, news and information
Post by: antondegreat on August 05, 2007, 01:05:21 pm
im soooo disgusted by the train prices here, i dunno what it is now but last time i travelled to potters bar from BP it was like £2.40

I can get from bolton to manchester for £1.25 return thats a 20 minute journey, i mean going to liverpool cost me like £5 and that was an hour journey...

(sentence removed)

dont give me the the whole costs more to live in london and get paid more for it i got the same wage when i transferred from WGC to Trafford

anyways point is, well done for kicking up a fuss
Title: Re: Train updates, news and information
Post by: sasquartch on August 06, 2007, 10:09:51 am
Train fares have little to do with the actual cost of running the trains.

I think a very significant part of a train operators income is from government subsidies - so it's probably reasonable to assume that the subsidies are much higher in other parts of the country. So rather than it being a case of trains being sooo expensive, it may be more a case of London subsidising other parts of the UK.
Title: Re: Train updates, news and information
Post by: flw67 on August 18, 2007, 07:38:16 pm
Hi i travel from B-Park to Canary Wharf and need to renew my season ticket.
What is the cheapest ticket for me to buy?
Title: Re: Train updates, news and information
Post by: James Bentall on October 15, 2007, 07:03:59 am
A reminder to commuters that FCC's leaf fall timetable begins today, so trains are departing 2-3 minutes earlier from Brookmans Park than normal during the morning peak.
Title: Re: Train updates, news and information
Post by: John_fraser on October 15, 2007, 01:58:32 pm
Quote
Today at 07:03:59 am

As I normally see you rushing to get the 7am train (arrived 6:57 today), I'm guessing this was sent from platform 4 :)
Title: Re: Train updates, news and information
Post by: sasquartch on October 26, 2007, 09:30:09 am
I checked the 'Trains within Next Hour' using the link from the front page this morning and saw the first train after 8.00am was the 8:11, expected 8:13.

Yet when I reached the station (fortunately in good time) the train was advertised on the platform matrix sign as being the 8:09, on time.

Not sure what information to trust - anyone have similar experiences since the new timetable published ?
Title: Re: Train updates, news and information
Post by: Abbot on November 08, 2007, 01:34:54 pm
I see all the gardeners out with their leaf blowers, blowing leaves on to the road.
Woludn't it be better if they collected them so they wouldn't get on the train line??
Or are they just doing a job that nature normaly does.

Or helping the process on entropy.
Title: Re: Train updates, news and information
Post by: Birch on January 04, 2008, 10:05:08 am
Does anyone know yet what the % fare increase on our train line is for 2008?

I just checked my annual season ticket price from Welham Green into Finsbury Park and it has gone up by £380. If that price is correct and i have checked 3 times that is a whopping 26% increase.  :o

How on earth can this rise be justified!!! Has anyone else had this type of increase?
Title: Re: Train updates, news and information
Post by: James Bentall on January 09, 2008, 05:01:58 pm
Quote
'Train services between Finsbury Park and Moorgate are being disrupted due to overhead wire problems in the Finsbury Park area.Short notice alterations, cancellations and delays can be expected. North bound services will shortly be on the move but at 20mph. London Underground, One West Anglia and FCC Thameslink are accepting our tickets for any reasonable routes until further notice. '

Looks like being a fun journey home...
Title: Re: Train updates, news and information
Post by: James Bentall on January 09, 2008, 10:21:11 pm
Quote
21:36 Following the damage caused to the overhead wires in the Finsbury Park area, remedial works will now take place and disruption to services is expected to last until 08:00 tomorrow, Thursday 10 January.

From Network Rail's website - http://www.nationalrail.co.uk/service_bulletins/today.html
Title: Re: Train updates, news and information
Post by: sasquartch on January 10, 2008, 01:35:10 am
My journey home toight reminded me of all the reasons I'm glad I don't have to commute every day  :D
Title: Re: Train updates, news and information
Post by: James Bentall on January 10, 2008, 06:33:35 am
See http://www.nationalrail.co.uk/service_bulletins/additional_info/100108FPK/fcc.html

(Trains leave Brookmans Park at 0700 and 0730 all stations to Ally Pally where you will have to change for a - probably very crowded - service calling at Finsbury Park and Kings Cross. No service to Moorgate)
Title: Re: Train updates, news and information
Post by: southbury on January 10, 2008, 11:23:52 am
those of us that form the small but happy band of the "06.08 club" were advised when we got to Hadley Wood this morning that "the line was being switched on and off " and when we " eventually get to Alexandra Palace you'll have to walk to Wood Green and get a tube" .. how is that for customer service .
Title: Re: Train updates, news and information
Post by: Abbot on January 10, 2008, 04:45:30 pm
16:35 Moorgate to Welwyn Garden City due 17:23
This train will run short formed with 3 carriages.
This is due to earlier overhead wire problems.
 
At least tonight they will not have to squeeze in the Arsenal Fans as well.
 
Title: Re: Train updates, news and information
Post by: sasquartch on January 10, 2008, 05:01:52 pm
FCC site said normal service - or perhaps short trains are 'normal'  :(
Title: Re: Train updates, news and information
Post by: MikeL on January 10, 2008, 05:56:30 pm
When I looked, FCC Site was saying "No Incidents to report" at 6:30 and 7:45 this morning!

I've noticed before that they report minor incidents on there, but when there is something major happening they don't bother updating the site.
Title: Re: Train updates, news and information
Post by: James Bentall on January 16, 2008, 06:37:10 pm
Ho hum. Another Wednesday, another badly delayed rail journey...

'Due to a major signalling problem at Finsbury Park, all services into both London Kings Cross and London Moorgate are subject to major disruption and cancellation. Welwyn Garden City and Hertford North services will start and terminate at Alexandra Palace. '

http://www.firstcapitalconnect.co.uk/Main.php?sEvent=MajorIncident
Title: Re: Train updates, news and information
Post by: James Bentall on January 16, 2008, 07:27:56 pm
Quote
Due to a major signalling failure in the Finsbury Park area trains are currently unable to reach King's Cross or Moorgate stations.

The following severely reduced service, which is subject to severe delays, alterations and cancellations is operating:

No more services will run in or out of Moorgate this evening: suburban services to Welwyn Garden City and Hertford are starting and terminating at Alexandra Palace. Customers wishing to use these services are advised to take Piccadilly line services to Wood Green tube station, walk to Alexandra Palace station (approximately 10 minutes walking distance) to connect with these services.

Customers wishing to travel to Cambridge: use 'one' railway services from Liverpool Street station.

Customers wishing to travel to Stevenage, Peterborough, Letchworth, Cambridge or King's Lynn: travel to Finsbury Park station for replacement bus services to Stevenage and connect with shuttle train services to these destinations.

Please be aware that the Underground and Finsbury Park station are currently very busy. We recommend that you do not need travel unless absolutely necessary.
Title: Re: Train updates, news and information
Post by: Birch on January 21, 2008, 09:59:46 am
I applied for compensation for those 2 days when the overhead lines were down. I know it took some commuters 2.5hrs to get home on the Weds evening, and on Thurs morning myself and about 20 commuters at WG waited an hour with no information for a train to turn up.

FCC gave me a measly £2.00 rail travel voucher for each of those delays - it's disgusting, a joke. In order to get this 'compensation' I had to send them a copy of my ANNUAL RAILCARD. So what do they think I'm gonna do with rail vouchers?!!!!
Title: Re: Train updates, news and information
Post by: Cookie on February 05, 2008, 08:43:43 pm
That's very unlucky.  I was delayed for 1.5 hours on 9th Jan and 45 minutes on 10th Jan in the morning.  I applied for compensation and got a £6 voucher in return.  My season ticket is for 3 months and only goes to Finsbury Park.  The vouchers are valid for a year though or you buy other ral tickets with them.  Save them up and when your annual ticket is up for renewal, you might have a few vouchers - not that they nearly cover the cost ofprice rises in my experience.
Title: Re: Train updates, news and information
Post by: James Bentall on March 26, 2008, 08:45:01 am
This might be of use if you travel on the train offpeak (after 9:30am) between Brookmans Park and Welwyn Garden City.

There is a slight fare anomaly which I discovered by accident yesterday - if you ask for a Cheap Day return between Brookmans Park and WGC it will cost you £3.50

However if you ask for a cheap day return between WGC and Brookmans Park it will cost you 50p less -£3.

Naturally, there is no logic at all to this but it means saving £25 a year for me and every little helps....
Title: Re: Train updates, news and information
Post by: Strad on March 26, 2008, 08:54:47 am
If you buy a ticket from WGC do you have to start your journey there? If you do, then the anomaly isn't much help if you plan to travel from BP.
Title: Re: Train updates, news and information
Post by: James Bentall on March 26, 2008, 09:08:47 am
When travelling off peak, the ticket office at BP is not open and the ticket machine only works if there is a blue moon and you have observed a pig flying over you on the way there. So, 99 times out of 100 you have to buy your ticket at WGC...
Title: Re: Train updates, news and information
Post by: Mr Man on March 27, 2008, 08:47:14 am
Another odd thing is that the ticket machines will keep your TRAVELCARD on returning to the station you started. It swallowed mine last night at Potters Bar, but I wanted it for the bus, so I made the attendant get it out the machine.

He said that a Potters Bar Travelcard is just a 1-6 travelcard, with a return to Potters Bar from Zone 6...not a true travelcard. Still, the machines shouldn't swallow the card.

And while we're talking about saving money, get a Network Railcard if you don't have a season ticket. £20 for a year, and it will pay for itself within 2 or 3 months. Slightly annoying that the minimum fare is £10 during the week off peak, but weekends get the full third off.
Title: Re: Train updates, news and information
Post by: James Bentall on May 19, 2008, 10:17:32 pm
Alright then. Anyone have any idea why all the train times coming out from London in the evening peak have been moved earlier by a couple of minutes? Apart from to make me late for everything for the next two weeks whilst I forget?

Title: Re: Train updates, news and information
Post by: ADM on May 20, 2008, 09:21:12 am
I missed my train last night.  Has the new timetable just started?
Title: Re: Train updates, news and information
Post by: Strad on May 20, 2008, 09:43:24 am
Yes, from 18th May
Title: Re: Train updates, news and information
Post by: Editor on May 20, 2008, 10:29:58 am
You can download the new timetable in .pdf from from the First Capital Connect site.

London to Welwyn Garden City

Click links below for .pdf files of timetables


Welwyn Garden City to London

Click links below for .pdf files of timetables

Title: Re: Train updates, news and information
Post by: Local Walker on December 01, 2008, 08:56:20 pm
Just a heads up, train fares are going up again in January.

BY 9%

 >:(

http://news.bbc.co.uk/1/hi/uk/7741162.stm
Title: Re: Train updates, news and information
Post by: Birch on December 04, 2008, 04:57:06 pm
Yeah...and probably the parking charges too!!!
Title: Re: Train updates, news and information
Post by: Local Walker on January 07, 2009, 07:36:32 pm
just me on a grumble over train fare increase calculations. I have worked out my fares have imcreased between 10% and 16%, depending on where i am going and this is local
Title: Re: Train updates, news and information
Post by: Angel on January 09, 2009, 07:13:45 pm
When Oyster Cards are introduced on trains will it include Brookmans Park?

If not - Potters Bar?  Hadley Wood?

It would be nice to know if anyone has any info
Title: Re: Train updates, news and information
Post by: slimgym on January 09, 2009, 08:11:13 pm
Only in the zones, so Hadley Wood is the closest. The PAYG timescale is by the end of the year (season tickets within the zones are already valid using Oyster). National Rail is working on its own system of prepay using a different standard - ITSO. This was government suggested - Oyster is a proprietary system of a manufacturer.

Meanwhile the rail companies have been dragging their feet about introducing Oyster PAYG and I read a document (http://mqt.london.gov.uk/mqt/public/question.do?id=23033) the other day which suggested even though they've started selling paper tickets on a zonal basis, the price you'd pay using Oyster pre-pay might not be the same as the tube equivalent for the same zonal travel!
Title: Re: Train updates, news and information
Post by: slimgym on January 09, 2009, 08:22:48 pm
Another odd thing is that the ticket machines will keep your TRAVELCARD on returning to the station you started. It swallowed mine last night at Potters Bar, but I wanted it for the bus, so I made the attendant get it out the machine.

I had this out with FCC customer relations and they were adamant they could do what they liked. A friend of mine who works for TfL raised a complaint against them and it turns out they can't keep the travelcard as it has onward validity on buses etc, but they have refused to allow the machine to return the ticket. Instead you have to ask the attendant to let you out through the manual gate if you wish to use it for onward travel. I don't know if he defaces the ticket or whatever but that's about the best you can expect from them.

He said that a Potters Bar Travelcard is just a 1-6 travelcard, with a return to Potters Bar from Zone 6...not a true travelcard. Still, the machines shouldn't swallow the card.

That's correct - which is why it keeps the ticket. I don't know why they didn't just reprogramme the ticket so it wouldn't be re-accepted for entry at Potters Bar, but it's their game I suppose and you have to keep to their rules. The ticket collectors almost seem to enjoy arguing with people who want the ticket back. Mad.

I stopped using the train a year back, drive to Cockfosters now and use PAYG instead, much cheaper. FCC have broken it, they can keep it.


Note: Edited only to add quote boxes. Click here (http://www.brookmans.com/forum/index.php?topic=1606.0) for instructions how to use quote boxes.
Title: Re: Train updates, news and information
Post by: Local Walker on January 11, 2009, 12:03:08 am
When Oyster Cards are introduced on trains will it include Brookmans Park?

If not - Potters Bar?  Hadley Wood?

It would be nice to know if anyone has any info

Oyster Monthly or Seasonal cards still apparently cover up to Hadley Wood. You can actually use Oyster Pay As You Go in Potters Bar but yes it does not apply to trains, only most buses towards London or if the buses go beyond Potters Bar (not towards London), there is a boundary within Potters Bar e.g. with the 84 oyster goes as far as Furzefield, i think.
Title: Re: Train updates, news and information
Post by: slimgym on January 11, 2009, 01:26:24 am
Yep only as far as Hadley Wood. From a Brookmans point of view you could buy a point to point down to Oakleigh Park and a 4 zone oyster which is a little cheaper than a full annual (I think that's what started this thread off!). If you split the ticket at Hadley Wood it might give you a couple more zones but it's more expensive doing it that way.
Title: Re: Train updates, news and information
Post by: Angel on January 11, 2009, 09:16:17 am
Thanks for the replies.

I have an Oyster PAYG as only go to London about once a month and usually go from Cockfosters.  Just wondered if I would have more options in the future
Title: Re: Train updates, news and information
Post by: slimgym on January 11, 2009, 10:49:49 am
Hopefully the ITSO system will be integrated so you can hold a national rail smart card and use it on trains, buses, tubes and trams. TfL ensured their gate-line readers were able to read many different card systems with just this expectation becoming reality. How far off it is though is anyones guess.
Title: Re: Train updates, news and information
Post by: Birch on January 14, 2009, 04:39:07 pm
Worked out my fares have gone up 8.3%. My wages are due to go up 0%.
Title: Re: Train updates, news and information
Post by: Editor on January 14, 2009, 04:44:45 pm
Worked out my fares have gone up 8.3%. My wages are due to go up 0%.

I'd be interested to know how much the wages of those who drive and maintain the trains has gone up. My guess would be 0%, too.
Title: Re: Train updates, news and information
Post by: slimgym on January 14, 2009, 04:47:42 pm
I had much the same, we had a £20 bonus though (voucher!). Luckily my commute is not into central london so driving to work is an option, and it's the option I now use. I can drive the journey from Shepherds Bush quicker and cheaper than the train.

Agree though if my journey was in to central london I would have no option but to take the train - in that case it would be quicker cheaper and more convenient than driving. For journeys going through central london it's terribly expensive and if you have to make your way to Kings X in the evening it doesn't take too much of a delay to miss a train - which then adds half an hour to your journey!

I hate to drive because the train should be better, but the fare and zone structure load it against people who have to travel through Z1 just because the system has been designed that way :(
Title: Re: Train updates, news and information
Post by: JLC on January 14, 2009, 05:58:16 pm
...  Agree though if my journey was in to central london I would have no option but to take the train ....

There is another option and which is free....  cycle to work.
Title: Re: Train updates, news and information
Post by: slimgym on January 14, 2009, 06:16:54 pm
Not much of an option if you're going to Shepherds Bush though!
Title: Re: Train updates, news and information
Post by: Gestapo on January 16, 2009, 04:35:00 am
Are you aware that the ticket office is planning to open later and close earlier?

FCC are planning to reduce ticket offices opening hours in many of their stations.

This will make stations more unsafe, etc

To voice your objection contact

Email: info@passengerfocus.org.uk

Write to:
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR


This needs to be done by 3rd Feb 2009

You can also contact your local MP

Grant Shapps
Welwyn Hatfield Conservatives ,
Maynard House ,
The Common ,
Hatfield ,
AL10 0NF
Title: Re: Train updates, news and information
Post by: speerchucker on January 19, 2009, 08:57:16 am
Please see the text of my own rant.  I am sure others will do similar - little good though it will probably do

"I wish to register my objection to the proposals to open booking offices later and close them earlier.

In addition to the unquestionable safety concerns, it is becoming increasingly difficult to purchase a valid ticket, particularly a season ticket for travel.  My local station (Brookmans Park) is already closed at the times that I travel, the ticket machines are highly temperamental and the internet service is very slow (I was recently issued a ticket that started 2 days before my card was debited and 4 days before it was mailed!  If Potters Bar is also to be closed at usable times, this will only make matters worse. 

If Car Parking increases are included then the price of travel is increasing at a rate which is a multiple of inflation.  This should not be accompanied by a reduced level of service.

No doubt we will also see the increase of collectors on trains trying to fine us for being unable to buy a ticket!

Regards" >:(
Title: Re: Train updates, news and information
Post by: Local Walker on January 19, 2009, 01:56:08 pm
Are you aware that the ticket office is planning to open later and close earlier?

FCC are planning to reduce ticket offices opening hours in many of their stations.



To which stations are you referring to? Is there a list?
Title: Re: Train updates, news and information
Post by: Birch on January 19, 2009, 04:38:30 pm
Not content to fleece commuters for way, way above inflation ticket price hikes and now car park charges, it seems that (not that we didn't know this), but FCC have been making a tidy profit and that's BEFORE the hikes.

Quote
First Capital Connect, owned by First Group which announced operating profits of £48.3million for the half year ending 30 September, also wants to cut ticket office opening times at many Thameslink stations.

The rest of the article goes on that although the fares are increased they want to cut service frequency.

http://www.dailymail.co.uk/news/article-1122682/Cattle-truck-overcrowding-predicted-rail-companies-prepare-ask-permission-slash-number-train-services.html?ITO=1490 (http://www.dailymail.co.uk/news/article-1122682/Cattle-truck-overcrowding-predicted-rail-companies-prepare-ask-permission-slash-number-train-services.html?ITO=1490)
Title: Re: Train updates, news and information
Post by: Gestapo on January 21, 2009, 09:00:01 pm
Posters are up at all stations informing passengers of the changes.

Not sure if there is a generic list anywhere.
Title: Re: Train updates, news and information
Post by: Gestapo on January 23, 2009, 07:49:22 am
Managed to find this which shows the changes.

http://www.londontravelwatch.org.uk/document/3630/get (http://www.londontravelwatch.org.uk/document/3630/get)

Title: Re: Train updates, news and information
Post by: Birch on January 23, 2009, 01:22:13 pm
Reading the document the shortened hours are based on no. of ticket issues it seems. But FCC seem to forget that the ticket office is not only for tickets but for information and help.
Title: Re: Train updates, news and information
Post by: Ferdie on January 23, 2009, 01:31:32 pm
Also, the station has only 1 ticket vending machine. Will this be increased or its servicing increased to take account for increased usage? I doubt it. Out of hours if not working (vandalism comes to mind) what will they lose when the traveller is travelling to another unmanned station? This probably already occurs, but can only be worse with a further reduction in manned assistance.
Title: Re: Train updates, news and information
Post by: James Bentall on January 23, 2009, 02:15:51 pm
Reading the document the shortened hours are based on no. of ticket issues it seems. But FCC seem to forget that the ticket office is not only for tickets but for information and help.

They are rolling out those information points on the stations now (we've two at Brookmans Park) which you can get help from. Admittedly someone probably a long way away so if you are feeling threatened etc not a lot of use
Title: Re: Train updates, news and information
Post by: John_fraser on January 23, 2009, 03:25:57 pm
Can the ticket vending machine really cover all of the tickets sold as claimed? I didn't think it could do monthly or annual season tickets.
Title: Re: Train updates, news and information
Post by: sasquartch on January 23, 2009, 05:06:48 pm
Pretty sure any ticket that requires a photocard won't be available from a machine
Title: Re: Train updates, news and information
Post by: Gestapo on January 29, 2009, 09:04:02 am
Can the ticket vending machine really cover all of the tickets sold as claimed? I didn't think it could do monthly or annual season tickets.

you cant buy excess tickets, pay with warrants, get a discount using your hertfordshire bus pass........are some .
Title: Re: Train updates, news and information
Post by: James Bentall on February 10, 2009, 06:49:52 am
Line problem in the Potters Bar area.

Train services on all routes via Finsbury Park are being disrupted due to flooding in the Potters Bar area.Engineers are working as fast as possible to restore services to normal. Short notice alterations and cancellations can be expected.

Due to flooding in the Potters Bar area, an emergency timetable will operate on the Great Northern route on the morning of Tuesday 10th, with a reduced number of train services in operation

More details here : http://www.firstcapitalconnect.co.uk/Main.php?sEvent=LiveRunning
Title: Re: Train updates, news and information
Post by: ADM on February 10, 2009, 09:42:36 am
Today I turned up at BP for the 07:57 (according to the website all London bound trains were on time).  The sign at the station said 2 trains per hour, at 08 and 38 minutes past.  Waited for the 08 and guess what?  It was a short train (3 carriages) and absolutely chocker.  Along with most people, I couldn't get on.  Then heard the next train was at 08:51.  I could see the same thing happening then so walked home.

'Er indoors was desparate to get rid of me so we decided to drive to Cuffley.  Cuffley was packed and there were clearly problems.  Station staff said there was one an hour into London and the next one was some time after 09:00.  Again, with a packed platform and people still arriving, it seemed pointless waiting.

I know, I could get the Thameslink from Radlett!  So we started to drive to Radlett.  When we got to the junction of Hawkshead Lane and Warrengate Road (you know where they spent all that money on flood defences) and we were stuck in a jam because of the deep flooding, I started to think.  Now, I'm not an overtly religious man but I know when someone is trying to tell me something.

So I'm working from home today, at least until lunchtime when I shall be supporting local business (well, Wildhill).

Good luck fellow commuters!
Title: Re: Train updates, news and information
Post by: Bob Horrocks on February 10, 2009, 10:59:39 am
When we got to the junction of Hawkshead Lane and Warrengate Road (you know where they spent all that money on flood defences) and we were stuck in a jam because of the deep flooding,

Hi ADM
You do not say exactly where the flooding was.  If it was on Hawkshead Lane before you get to the bridge, there were extra drains put in the road which were supposed to get rid of flooding at that point.  If so, it should be reported to Herts Highways since the drains are blocked or inadequate, or both.

If the flood was on Warrengate Road, I wonder if the flood gates had been closed - curiously, a practice is due today to keep staff familiar with what to do when there is a flood warning   ;D  If the gates were closed then they were doing their job which is to stop the cottages being flooded. 

A turning point on the south side of Hawkshead Lane has been given planning permission. When the flood gates are closed, this turning point will be opened to enable westbound vehicles on Hawkshead Lane to reverse and turn round when the road ahead is flooded. Otherwise vehicles would have to reverse back up the hill which is not a good idea particularly if it is a lorry etc!
Title: Re: Train updates, news and information
Post by: Birch on February 10, 2009, 12:20:16 pm
I too gave up with the trains this morning. Heard on the radio about train problems so forwent normal WG station as spent many times waiting and watching trains go by without stopping here before when there have been problems. Went to Hatfield and had absolutely no joy there either. Even the train staff had not a got a clue as to when the next train would be. Also saw the packed 3 carriage train and couldn't get on!!!! Decided to go home, but got stuck in traffic heading into WG cos of flooding on the road. This is my 4th day working from home!!!!

Regarding compensation for delays, I literally gave up last year when I also received a £2 voucher. I found it insulting for having been delayed about 2 hrs and I too have an annual ticket. What are we supposed to do with it. I know what I wanted to do with it...shove it back up their ****!!! WAGN used to automatically tally up all the delays and every half year sent a cheque for money for compensation. FCC take note...not that you care at all.

 :-\  As we all know the country is literally falling apart at the seams.
Title: Re: Train updates, news and information
Post by: Abbot on February 10, 2009, 04:57:30 pm
Checking the trains, this amused me, lucky I wasn't on it.
"
16:03 Moorgate to Welwyn Garden City due 16:51

This train has now departed.
This train has been cancelled.
This is due to an earlier train fault.

Due to door problems this train will come out of at Old Street.

"
Title: Re: Train updates, news and information
Post by: James Bentall on February 10, 2009, 06:14:48 pm
I tried to get on it... Highbury and Islington is a lovely place to stand around waiting around 40 minutes for a train that gets later and later and then goes through without stopping with a big out of service notice on it :(
Title: Re: Train updates, news and information
Post by: Mr Green on February 10, 2009, 06:22:01 pm
I too waited as the 7.57 failed to appear and witnessed the pathetic 8.08 roll into the station, already full to capacity and only half the length it should be. About 30 or so stranded commuters then simply walked out of the station and gave up. I toughed it out, stood in the cold and rain for over half an hour more until the next train arrived. I managed to squeeze my way on but others weren't so lucky.

Don't get me started on the journey home this evening - further cancellations.



 
Title: Re: Train updates, news and information
Post by: Bob Horrocks on February 11, 2009, 12:50:44 pm
Perhaps this will put a smile on some faces. 

This link http://www.firstcrapitalconnect.co.uk/ has been posted on Grant Shapps' website on this topic  http://www.shapps.com/forum/index.php?topic=4363.new;topicseen#new.   The next posting was from someone defending FCC to add some balance.
Title: Re: Train updates, news and information
Post by: Editor on February 11, 2009, 01:44:56 pm
While I sympathise with those stuck on the platform going to London, think about those stuck away from home. Last week it was Washington, stuck for two days because of snow. Last night it was the cancellation of a flight to Johannesburg and a night in an airport hotel near Heathrow. Not nice.

By the way, in case it doesn't make the news, the plane, a jumbo 747, sprang a fuel leak with fuel pouring from the right side wing (the one I was sitting over). We had already started our journey to the departure runway. We were towed to a remote area of the airport and stuck for three hours with fire crews watching. We couldn't evacuate because communications seemed to be down. Eventually, the stairs they brought were the wrong size, the air con failed, the plane got stuck to the tow truck and passengers started to fear we were all going to blow up and become toast.

There was one bloke who instantly became the plane's expert on fuel fumes and the likely consequences. He was no help.

Makes missing a few trains on Brooky Park station sound fun. Hopefully we take off at 1630.

 ::)

David
Title: Re: Train updates, news and information
Post by: Birch on February 11, 2009, 02:21:53 pm
Perhaps this will put a smile on some faces. 

This link http://www.firstcrapitalconnect.co.uk/ has been posted on Grant Shapps' website on this topic  http://www.shapps.com/forum/index.php?topic=4363.new;topicseen#new.   The next posting was from someone defending FCC to add some balance.

Classic website...round of applause to the man who made it and got his frustrations out that way rather than being tempted to stick a bomb in their offices which as a commuter you feel might be the only way to get FCC to listen!!!!

Disclaimer: I don't advocate terrorism in any shape, way or form (normally).

And the only way you can defend FCC is if you might actually have an interest in them...ie. a shareholder surely.
Title: Re: Train updates, news and information
Post by: Grant Shapps MP on March 12, 2009, 02:55:57 pm
Held a meeting with First Capital Connect MD Elaine Holt at Westminster yesterday and had an interesting conversation about the possibility of fares falling if inflation went negative. Slightly theoretical as they charge inflation + 1% on regulated fares, but worth noting here:
http://www.shapps.com/forum/index.php/topic,4825.0.html

Best wishes
Grant.
Title: Re: Train updates, news and information
Post by: speerchucker on March 17, 2009, 08:56:00 am
It has been interesting to note the dramtic increase in collectors at Moorgate station (four or more at a time!) who appear tyo be very 'direct' in their approach to people without tickets.  This despite the fact that they are collecting from trains where the BP station is not open and the 'new and improved' ticket machine is very temperamental about the cards that it will take (doesn't really affect me as I buy my season ticket online, and after the standard twice the promised time it eventually comes through the post).  Although I have yet to fall foul of them myself, I have seen some pretty bad scenes.

Would it be too much to suggest that opening the ticket office a little longer may reduce the need for the heavy mob?  May even be self-funding?

Chucker
Title: Re: Train updates, news and information
Post by: slimgym on March 17, 2009, 02:21:24 pm
Like any other business they want it done as cheap as possible. With some form of pre-pay on a stored card (i.e. Oyster) there becomes no excuse for no ticket. If they adopted Oyster out to Brookmans (the annual is within £20 of a Zone 9 season) you could top the thing up at newsagents or online.

It's just so much easier to drive to Cockfosters and know you have enough credit to travel without the need to worry about queues etc.

I know they're waiting for the ITSO system but like anything on the railways they're dragging their heels and it's the poor punter who ends up losing out.
Title: Re: Train updates, news and information
Post by: Mermaid on March 17, 2009, 03:01:36 pm
the 'new and improved' ticket machine is very temperamental about the cards that it will take
Chucker

Yes, and it's temperamental about taking cash as well at times, my kids have both lost money in there, then the Inspectors at Potters Bar demand full payment again.

Perhaps the insides have been made from the remains of a gambling arcade slot machine, the odds are certainly the same!
Title: Re: Train updates, news and information
Post by: Alfred the Great on March 17, 2009, 08:57:11 pm
If our kids want to take a train we now get the ticket from the machine with the credit card, as they also have lost money with no ticket to show for it, or have not been given any change.

Come back British Rail.

ATG
Title: Re: Train updates, news and information
Post by: James Bentall on March 24, 2009, 08:51:10 pm
Probably another strike on Monday just to warn people:

http://news.bbc.co.uk/1/hi/england/7960874.stm
Title: Re: Train updates, news and information
Post by: username on March 25, 2009, 03:30:59 pm
The machine has been cuasing problems there for a long time. I know somebody who had his money taken by the machine but got no ticket in return. Having no other way of paying he got on the train without a ticket. After explaining his situation to inspectors he was accused of trying to defraud FCC and ended up having to attend a hearing  :o
Title: Re: Train updates, news and information
Post by: calderman on March 26, 2009, 09:40:52 pm
just seen on the BBC site that next Monday's train strike has been suspended.
Title: Re: Train updates, news and information
Post by: LongTallSally on April 06, 2009, 05:38:49 pm
For anyone travelling back from London tonight;

The National Rail website is reporting delays after a fatality in Finsbury Park this afternoon.  At the moment trains to Brookmans Park are delayed by up to 60 minutes and this is expected to last until seven o'clock tonight.

Up-to-date information can be found on the National Rail enquiries website, section Service Disruptions : www.nationalrail.co.uk


Title: Re: Train updates, news and information
Post by: Editor on April 06, 2009, 07:47:49 pm
From the First Capital Connect site

http://www.firstcapitalconnect.co.uk/Main.php?sEvent=LiveRunning (http://www.firstcapitalconnect.co.uk/Main.php?sEvent=LiveRunning)

Customer Alert
6 April, 18:35: Great Northern route train services via Finsbury Park are still being disrupted due to an earlier fatality in the Finsbury Park area.

Trains are now able to call at Finsbury Park and services have resumed from both King's Cross and Moorgate.

Short notice alterations, cancellations and delays of up to 60 minutes can still be expected.
Title: Re: Train updates, news and information
Post by: Editor on April 07, 2009, 06:39:30 am
First Capital Connect report normal services from Brookmans Park this morning following yesterday's fatality at Finsbury Park
Title: Re: Train updates, news and information
Post by: James Bentall on April 20, 2009, 08:40:53 pm
Just come across this on BBC News:

http://news.bbc.co.uk/1/hi/england/london/8008675.stm

Probable Victoria Line Strike from 9pm Tue-9pm Wed FYI

James
Title: Re: Train updates, news and information
Post by: James Bentall on April 20, 2009, 09:07:55 pm
First Capital Connect are doing some fairly major timetable work for their next timetable which starts in May. It can be downloaded via their website here:

http://www.firstcapitalconnect.co.uk/content/doc/cms/FCC09M_GNBOOK_All%20Routes.pdf

As far as I can see, most of the evening trains to/from Brookmans Park have been retimed, although the morning seems largely unaffected...

James
Title: Re: Train updates, news and information
Post by: James Bentall on May 20, 2009, 06:48:35 am
There is another Victoria Line strike from 9pm tonight (Wed) to Thurs eve

http://news.bbc.co.uk/1/hi/england/london/8056934.stm

James
Title: Re: Train updates, news and information
Post by: Editor on May 21, 2009, 09:15:40 am

As far as I can see, most of the evening trains to/from Brookmans Park have been retimed, although the morning seems largely unaffected...


Every cloud has a silver lining, as they say. In this case it means that I can turn up late at Finsbury Park, run up the stairs and still catch the train I thought I had missed, or the next one running earlier than expected.

 :)

Title: Re: Train updates, news and information
Post by: Local Walker on June 01, 2009, 01:35:00 pm
but every cloud with silver lining may have rain.

Now in peak hours (not sure about morning, this mainly applies to the evening peak), there are no trains from PB north of WGC without change. Southbound, there are also some services with up to 40 mins gap to London.

I can also never understand the logic that with FCC, when it comes to southbound in the peak, there is a decrease in the number of trains. Isn't that meant to be the other way round?
Title: Re: Train updates, news and information
Post by: southbury on June 10, 2009, 06:58:07 am
First train into Moorgate arrived on time today .. but about 4-5 times as many passangers as normal.
Title: Re: Train updates, news and information
Post by: Editor on July 05, 2009, 07:21:46 am
First Capital Connect says it has cut 25% off weekend return train fares from many stations (including Brookmans Park and Welham Green) direct to London until 6 September. There's also around a 20% discount on Off-Peak Travelcards.

http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=474 (http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=474)

Terms and conditions

http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=473 (http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=473)

David
Title: Re: Train updates, news and information
Post by: Editor on July 15, 2009, 08:05:41 am
Looks like quite a few delays on the trains this morning.

http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search (http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search)

(http://www.brookmans.com/news/july09/trains.jpg)
Title: Re: Train updates, news and information
Post by: Editor on July 15, 2009, 09:14:02 am
Looks like things returning to normal.
Title: Re: Train updates, news and information
Post by: Larkaz on July 16, 2009, 01:17:17 pm
Hi just wanted to say First Capital COnnect are planning to increase the price of all fares to and from Brookmans Park

Any comments welcome
Title: Re: Train updates, news and information
Post by: Alfred the Great on July 16, 2009, 02:41:31 pm
Not getting enough from the car park....
Title: Re: Train updates, news and information
Post by: Editor on July 16, 2009, 03:20:55 pm

Hi just wanted to say First Capital COnnect are planning to increase the price of all fares to and from Brookmans Park

Any comments welcome


First Capital Connect says the claims at the start of this thread that the company is planning to increase the price of all fares to and from Brookmans Park is "completely incorrect."

A spokeperson for the company said:

Quote
"I don't know where this has come from and would like to know where this person has got their info from. At this stage we have no plans to change fares to Brookmans Park.

"The majority of our fares are regulated and connected to the Retail Price Index. This is currently negative and if it stays that way for the next few weeks, regulated fares (season tickets etc)  look likely to decrease slightly come January 2010."

David
Title: Re: Train updates, news and information
Post by: Editor on October 19, 2009, 02:14:00 pm
From First Capital Connect...

Quote

Certain morning peak trains will leave earlier during the Leaf Fall period

Certain morning peak trains will leave earlier this autumn

Monday 12 October until Friday 11 December 2009
Before approximately 0900 on Monday to Friday mornings, certain services towards London will operate to an amended leaf fall timetable and run a few minutes earlier this autumn.

Surely leaves can’t be that much of an issue?

Autumn leaves are a serious problem that affects railways throughout northern Europe and North America. Fallen leaves land on the rail surface and are crushed by the train wheels to form a thin, but extremely slippery coating on the rail; rather like black ice on the roads. Whilst this is not dangerous, it reduces the rate at which trains can speed up and slow down; this in turn extends journey times.

What else is being done?

In addition to running to an amended timetable, we are working with Network Rail to combat the leaves by cutting back line-side vegetation and running special trains to remove the leaf mulch from the rails.

What will it mean to me?

Extending morning journey times by a few minutes, will allow us to deliver a more consistent service through the autumn.

http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=271 (http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=271)

Title: Re: Train updates, news and information
Post by: Bob Horrocks on October 19, 2009, 03:03:29 pm
we are working with Network Rail to combat the leaves by cutting back line-side vegetation

In the 'good old days' of steam engines, the problem did not exist because trees etc had to be cut back otherwise the sparks from the engine boiler would set them on fire.
Title: Re: Train updates, news and information
Post by: James Bentall on October 30, 2009, 09:39:55 am
http://www.firstcapitalconnect.co.uk/Main.php?sEvent=MajorIncident

First Capital Connect are reporting that services may be disrupted today due to a lack of train staff.

Happy Days..
Title: Re: Train updates, news and information
Post by: Nobby on November 02, 2009, 07:00:21 pm
They are also cancellations this evening owing to "staff shortages".
When unemployment's approaching 3 million?
Title: Re: Train updates, news and information
Post by: James Bentall on November 02, 2009, 09:04:31 pm
I believe that it's because staff are refusing to work on rest days - see

http://www.stalbansreview.co.uk/news/4712594.Buses_to_replace__St_Albans__trains_tonight/

James
Title: Re: Train updates, news and information
Post by: James Bentall on November 06, 2009, 08:17:18 am
First capital connect have announced there will be no train services from the village on Sunday 8th November due to staff shortages:

http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=502
Title: Re: Train updates, news and information
Post by: barnabus on November 09, 2009, 08:03:40 am
My wife and I went for a celebration in Paris by Eurostar and decided on Friday to drive to Cockfosters and get the tube to St Pancras  - we did not know there would be no trains on Sunday so I am now thankful we did.

On another note I am going up to London more regularly at present to various points on the tube network. At present I tend to buy a ticket to Finsbury Park and then go out of the station and come back in on the tube side of things ( the card readers are not working at the main line station entrance).

It is not very convenient - I wonder if anyone has any advice as to the best way to transfer from the train to the tube on our line which is more convenient. My perception is using my Oyster Card is a cheaper way to travel - but I could be totally wrong!

Any advice gratefully recieved .

Barnabus
Title: Re: Train updates, news and information
Post by: Local Walker on November 09, 2009, 11:49:12 am
It made it to national news. See

http://news.bbc.co.uk/1/hi/england/8344231.stm

http://news.bbc.co.uk/1/hi/england/8348929.stm

http://news.bbc.co.uk/1/hi/uk/8349561.stm
Title: Re: Train updates, news and information
Post by: barnabus on November 09, 2009, 09:38:08 pm
I thought you meant our trip to Paris! ;D ;D ;D
Title: Re: Train updates, news and information
Post by: Angel on November 09, 2009, 09:40:53 pm
I thought you meant our trip to Paris! ;D ;D ;D

LOL!!  :)

I think the trick is to buy a return to Hadley Wood and then a travel card from there but I'm sure others will know more
Title: Re: Train updates, news and information
Post by: James Bentall on November 20, 2009, 06:47:58 am
Looks like they are a few drivers short today... according to www.firstcapitalconnect.co.uk the following trains will not run this evening (there are other cancellations throughout the day - check the website)

1757 Kings Cross to Welwyn Garden City cancelled
1808 Moorgate to Welwyn Garden City cancelled
1823 Moorgate to Welwyn Garden City cancelled
1937 Moorgate to Welwyn Garden City cancelled
2007 Moorgate to Welwyn Garden City starts at Alexandra Palace

Title: Re: Train updates, news and information
Post by: sasquartch on November 20, 2009, 11:26:06 am
Something I find very surprising is that FCC can be allowed to hold the franchise without adequate resources to run a service.
Title: Re: Train updates, news and information
Post by: John_fraser on November 21, 2009, 08:41:34 am
You do have to wonder why they don't hire more drivers so there is no need to work rest days.
Title: Re: Train updates, news and information
Post by: James Bentall on November 23, 2009, 06:36:21 am
Monday 23 November: regettably the following services will be cancelled due to a lack of drivers:

Northbound
08:05 Moorgate - Welwyn Garden City
11:02 Moorgate - Welwyn Garden City
13:42 Moorgate - Welwyn Garden City
14:44 Moorgate - Hertford North
14:52 King's Cross - Cambridge
15:52 Moorgate - Stevenage
16:28 Moorgate - Welwyn Garden City
16:40 King's Cross - Peterborough
17:27 King's Cross - Welwyn Garden City
18:08 Moorgate - Welwyn Garden City
18:57 King's Cross - Welwyn Garden City
19:02 Moorgate - Hertford North
20:07 King's Cross - Peterborough
21:37 Moorgate - Welwyn Garden City
22:11 King's Cross - Welwyn Garden City
22:22 King's Cross - Peterborough
23:41 King's Cross - Welwyn Garden City

Southbound
07:01 Hertford North - Moorgate
07:01 Stevenage - Moorgate
10:03 Welwyn Garden City - Moorgate
12:43 Welwyn Garden City - Moorgate
14:45 Peterborough - King's Cross
14:52 Hertford North - Moorgate
15:18 Peterborough - King's Cross
15:33 Hertford North - Moorgate
17:56 Peterborough - King's Cross
20:20 Letchworth - Moorgate
22:30 Welwyn Garden City - King's Cross
23:00 Welwyn Garden City - King's Cross
Title: Re: Train updates, news and information
Post by: John_fraser on November 23, 2009, 10:49:29 pm
The trains were diabolical tonight. I arrived at Moorgate to find people three deep the length platforms and all trains not cancelled were delayed. The announcement then came that the next train would be three carriages! You'd think that with too few drivers there wouldn't be any shortage of carriages for the trains they did manage to run.
Title: Re: Train updates, news and information
Post by: Abbot on November 24, 2009, 01:50:14 pm
Great Northern route service
A number of services have since been reinstated and today's cancellations are listed below:

Southbound
12.45 Kings Lynn - Kings Cross
13:03 Welwyn Garden City - Moorgate
15.18 Peterborough - Kings Cross

Northbound
14:02 Moorgate -Welwyn Garden City
14:15 London Kings Cross - Cambridge
15:15 London Kings Cross - Cambridge
17.27 Kings X - Welwyn Garden City
18.57 Kings X - Welwyn Garden City
22.00 Kings X - Peterborough
22.22 Kings X - Peterborough


Alterations:

09:23 Peterborough to London Kings Cross due 10:45 will start at Huntingdon.

Title: Re: Train updates, news and information
Post by: Birch on November 24, 2009, 02:02:57 pm
Last night - just not impressed.  :( Got to FP with a couple of minutes to spare to catch 18:20 train to WGC...cancelled. Next train delayed. Didn't get on it as it was very busy, but with some standing/squish yourself on room available. Thought I'd wait for the all stations WGC train that was meant to come in after in a few minutes. This was further delayed and when it did turn up it was sardined. Waited for the next delayed WGC train, short formation but managed to get on it. Had to get off at PB to wait for next train that would stop at WG. Further delayed. So all in all it took me 2 hrs to commute home last night.  >:(

If the train drivers are complaining about no wage increase come the new year (and welcome to the real world - I didn't get one this year and I suspect I won't next year either), then by not working overtime won't they have less money?!! Isn't this called cutting your nose to spite your face?!  :-\
Title: Re: Train updates, news and information
Post by: MikeL on November 25, 2009, 12:41:53 pm
I was especially annoyed about last nights trains as immediately prior to leaving the office at 6:30 I checked the FCC (well journeycheck) web site which reported all trains on time.

It seems as if they update it when there are a few problems but don't bother if there are major ones.
Title: Re: Train updates, news and information
Post by: Local Walker on November 26, 2009, 03:42:48 pm
The next time to meet the directors of FCC is on 7th December (It seems to be an online forum).

http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=78
Title: Re: Train updates, news and information
Post by: Local Walker on December 08, 2009, 11:38:49 pm
now the 14th 1-3pm on the FCC website
Title: Re: Train updates, news and information
Post by: John_fraser on December 18, 2009, 06:30:56 am
Trains look bad today: (http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search)

Quote
06:25 Welwyn Garden City to Moorgate due 07:13

This train will be cancelled.
This is due to snow.

Quote
08:30 Welwyn Garden City to Moorgate due 09:20

This train will be formed of 3 coaches instead of 6.
This is due to snow.

Title: Re: Train updates, news and information
Post by: ADM on December 18, 2009, 10:22:04 am
They were rubbish last night.

The last 2 WGC trains were cancelled at the last minute so I ended up at Cuffley calling a taxi.  Luckily I just made it home by 12 so I didn't turn into a flaming pumpkin! >:(
Title: Re: Train updates, news and information
Post by: John_fraser on December 18, 2009, 12:08:06 pm
I got stuck at Potters Bar. The cab place at the station was closed too and I had to walk home - though less than one inch of snow! What is it this time? This is one of the smallest snow falls I've seen
Title: Re: Train updates, news and information
Post by: James Bentall on January 06, 2010, 06:08:20 am
First Capital Connect are running an 'emergency snow' timetable today.

Northbound trains are leaving Brookmans Park at :06 and :36 throughout the day.

Southbound trains are leaving Brookmans Park at :15 and :45 throughout the day.

For more information see
http://www.firstcapitalconnect.co.uk/content/doc/cms/GN%20Snow%20Timetable%20Final.pdf (http://www.firstcapitalconnect.co.uk/content/doc/cms/GN%20Snow%20Timetable%20Final.pdf)
Title: Re: Train updates, news and information
Post by: Editor on January 06, 2010, 06:44:21 am
Thanks James
Title: Re: Train updates, news and information
Post by: John_fraser on January 06, 2010, 07:25:08 am
Days like this show the great divide between people who will battle through to get to work regardless of the weather and those who have the sense to set up a work from home contingancy
Title: Re: Train updates, news and information
Post by: James Bentall on January 06, 2010, 07:33:07 am
Days like this show the great divide between people who will battle through to get to work regardless of the weather and those who have the sense to set up a work from home contingancy

The prospect of having many small 10 yr olds in my front room to teach doesn't really appeal...
Title: Re: Train updates, news and information
Post by: Buster on January 06, 2010, 07:40:01 am
Days like this show the great divide between people who will battle through to get to work regardless of the weather and those who have the sense to set up a work from home contingancy

To quote John I "battled" in. Trains were running and  is no problem in town so not much of a battle!
Title: Re: Train updates, news and information
Post by: John_fraser on January 06, 2010, 07:45:39 am
James - those that can, do....

Buster - enjoy the journey home http://news.bbc.co.uk/weather/ (http://news.bbc.co.uk/weather/)

Now I'll go and get another cup of tea.
Title: Re: Train updates, news and information
Post by: Birch on January 06, 2010, 09:38:39 am
Snow getting thicker and heavier - don't fancy my chances on the trains or London buses - a couple of weeks ago my 20 min bus journey took 2 hours in bendy bus that slid everywhere! Made executive decision to work from home today too.  ;D 
Title: Re: Train updates, news and information
Post by: sasquartch on January 06, 2010, 09:41:17 am
Not everyone can work from home
Title: Re: Train updates, news and information
Post by: ADM on January 06, 2010, 11:26:02 am
Too right, Sasqartch.

I reckon JF's a bit of a fair weather commuter.

He missed an exciting journey in - standing all the way, much slower than normal, angry people unable to squeeze on, angry people trying to squeeze off at Finsbury Park & Old Street, very hot being crushed together, open window, close window, much closer acquaintance with various parts of fellow commuters' anatomies.

I can't wait for the journey home.
Title: Re: Train updates, news and information
Post by: Buster on January 06, 2010, 11:56:46 am
ADM, you should have got up earlier - the train was practically empty!  ;)
Title: Re: Train updates, news and information
Post by: southbury on January 06, 2010, 12:14:01 pm
Hold your horses Buster !

The 06.08 ( 06.15 today!) Club is an exclusive members only affair .. by invitation .

I don't want to have to share my carriage in with more than the susual 5 of us !
Title: Re: Train updates, news and information
Post by: MikeL on January 06, 2010, 12:27:43 pm
Re: Working from home.

We have set up facilities for a lot of our staff to work from home. Unfortunately it seems that for every two staff working from home we need one exta member of the IT department to answer their questions!!!!  ;)

I always wonder why people who can’t use a system when they are in the office (because they can't find time for training) expect that they’ll magically be able to use it when working remotely from home? ???

Title: Re: Train updates, news and information
Post by: steevey on March 27, 2010, 12:04:29 am
Looking like a week of disruption from the 6th of April  Does anyone know of any alternative transport into London  Coach etc
Title: Re: Train updates, news and information
Post by: Aidan Winwood on March 27, 2010, 02:39:42 am
Evening all,

I work near Archway station and the company has a car park.  Normally get the train into town, but will drive if the strike goes ahead.  Am very happy to do a car share with anyone who can get the tube from there.  Space permitting, could possibly book another car sharer into one of our visitor bays too - instant message me about that if you are thinking of driving in.

Hopefully it won't happen of course... 

...and at least we're not flying abroad for work on BA right now...

Cheers,
Aidan
Title: Re: Train updates, news and information
Post by: steevey on March 28, 2010, 11:57:17 pm
Cheers aidan I need to be in Highbury by 06:00 probably a little early for you probably
Title: Re: Train updates, news and information
Post by: John_fraser on October 11, 2010, 07:01:58 am
The dreaded 'leaf fall timetable' starts today and trains are leaving about 2 minutes early.
Title: Re: Train updates, news and information
Post by: John_fraser on November 05, 2010, 06:38:34 am
They all seem to going into Kings Cross. Don't know why yet.
Title: Re: Train updates, news and information
Post by: John_fraser on November 05, 2010, 07:09:11 am
Looks like it's just the indicator boards are wrong and they are stopping at Moorgate after all.
Title: Re: Train updates, news and information
Post by: James Bentall on December 20, 2010, 01:43:02 pm
FCC have ripped up their timetable and put a new one in place for today. See

http://www.firstcapitalconnect.co.uk/static/filemanager/Great_Northern_revised_tt.pdf

Having said that, I am aware that some people were standing at Brookmans Park around 9:30 waiting for a train to London. The next train to arrive came along at 11:05 so be prepared for a few delays...
Title: Re: Train updates, news and information
Post by: John_fraser on December 23, 2010, 07:14:50 am
All trains are showing as cancelled today. The website claims an 'Emergency' service with trains at 20past and 50past the hour (although the 6:50 didn't appear, appeared early or may have been a late 6:20).
Title: Re: Train updates, news and information
Post by: southbury on December 23, 2010, 08:17:34 am
There was no 5.50 , no 6.20 and no announcements .. the 6.50 departed at 6.48 .. it was a very cold hour ..
Title: Re: Train updates, news and information
Post by: Editor on December 24, 2010, 07:08:56 am
The BBC is reporting that First Capital Connect is likely to cut up to 25% of its services today, Christmas Eve.

http://www.bbc.co.uk/news/uk-12072619 (http://www.bbc.co.uk/news/uk-12072619)

First Capital Connect's website continues to carry service update information.

http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/ (http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/)
Title: Re: Train updates, news and information
Post by: Birch on February 11, 2011, 02:27:09 pm
Train services this week have been atrocious to non existant this week. Staff at FCC are clueless and pass this confusion onto the passengers. Noone has any idea of what's going on.
Title: Re: Train updates, news and information
Post by: southbury on February 11, 2011, 03:52:39 pm
On Tuesday one of the FCC members of staff at Finsbury Park stood at the bottom of the stairs that go to Platforms ' 5 and 6' and just said " go to platform 3 and join a service to Alexandra Place " .. I and others tried to enquire as to what would happen at Aly Paly ; buses , trains etc  ?.. he just ignored our enquiries  with the response " I have been told to tell you to go to platform 3" .. I asked him if he knew what the arrangements were from a Aly Paly .. " yes " .. " are yo going to tell me ? " .. " no I've ben told to tell you to go to platform 3" .
Title: Re: Train updates, news and information
Post by: BrookyP on February 12, 2011, 11:30:14 am


dont forget you can get forms from the ticket office or fcc that entitle you to refunds for delayed journeys.

Title: Re: Train updates, news and information
Post by: Editor on December 31, 2011, 08:54:50 pm
Does anyone know if the rumours of a FCC strike currently popping up on Twitter (https://twitter.com/#!/search/realtime/%22first%20capital%20connect%22) are true or not?

(http://www.brookmans.com/news/december11/fcc.jpg)


Title: Re: Train updates, news and information
Post by: Editor on December 31, 2011, 09:04:26 pm
Hard to find any confirmation of this, although @Nationalrailenq (https://twitter.com/#!/nationalrailenq/status/153217608487940097) says there are some cancellations after midnight.

(http://www.brookmans.com/news/december11/nrq.jpg)

You can follow the latest tweets on First Capital Connect by clicking on the link below.

https://twitter.com/#!/search/realtime/%22first%20capital%20connect%22


Title: Re: Train updates, news and information
Post by: Editor on December 31, 2011, 09:07:54 pm
Seven cancellations now showing on the First Capital Connect journey checker.

http://www.journeycheck.com/firstcapitalconnect/route

(http://www.brookmans.com/news/december11/fcc1.jpg)
(http://www.brookmans.com/news/december11/fcc3.jpg)
Title: Re: Train updates, news and information
Post by: Editor on December 31, 2011, 09:21:55 pm
First Capital Connect is tweeting that there is no strike ...

http://twitter.com/#!/FirstCC/status/153223000970379264

(http://www.brookmans.com/news/december11/fccnostrike.jpg)

Title: Re: Train updates, news and information
Post by: Editor on December 31, 2011, 09:26:23 pm
Journey Checker now showing eight cancellations.

http://www.journeycheck.com/firstcapitalconnect/route

(http://www.brookmans.com/news/december11/8.jpg)

Title: Re: Train updates, news and information
Post by: Editor on January 01, 2012, 08:42:07 am
I hope everyone got home okay last night following the FCC cancellations. Not sure I would have fancied catching a bus home after a night on the town celebrating the new year.

I see there are another 10 cancellations today. Worth keeping an eye on this page if you are planning to travel by train.

http://www.journeycheck.com/firstcapitalconnect/route

If you click on the 'expand' tab on that page you will see the note "This train will be cancelled. This is due to a member of train crew being unavailable" despite the link giving a due time.

An example of the expanded version below.

David
Title: Re: Train updates, news and information
Post by: HAWC145 on January 01, 2012, 02:18:10 pm
Should have read this last night........
Could have saved a lot of waiting around at kings cross today. Ended up getting the Foxton train
Title: Re: Train updates, news and information
Post by: James Bentall on January 01, 2012, 09:25:17 pm
Got stuck down the line for 30 mins waiting for a train. Just checked the online system and have seen that there are no trains for a 90 minute period at brookmans park this evening. Hope this isn't the start of a return to the bad old days of mass cancellations we had a few years ago...

Title: Re: Train updates, news and information
Post by: Editor on January 03, 2012, 07:18:07 am
Journey Check is showing that trains are running normally this morning after the recent cancellations. Could any early commuters confirm, please?

http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search (http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search)
Title: Re: Train updates, news and information
Post by: John_fraser on January 03, 2012, 08:01:01 am
6:55 arrived at 6:57, but otherwise fine.
Title: Re: Train updates, news and information
Post by: Editor on January 03, 2012, 08:09:54 am
Thanks John. Saw on Twitter that there were a few FCC breakdowns reported by upset commuters and just wanted to check.
Title: Re: Train updates, news and information
Post by: James Bentall on January 03, 2012, 11:15:36 am
There's currently no trains running between Finsbury Park and Moorgate due to signal failures though which will affect things... and with my optimistic hat on I expect this wind will bring power lines down somewhere before the end of the day so none of us can get home again!
Title: Re: Train updates, news and information
Post by: Editor on January 03, 2012, 12:09:51 pm
Seems there are more problems on local services with reports that service are suspended between Moorgate and Finsbury Park due to signalling problem ...

https://twitter.com/#!/travelradiouk/status/154167673012498433 (https://twitter.com/#!/travelradiouk/status/154167673012498433)

... although the FCC site showing delays.

http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search (http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search)

Title: Re: Train updates, news and information
Post by: Editor on January 03, 2012, 12:57:51 pm
From the First Capital Connect site.

http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search (http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search)

Quote
Line problem: between Moorgate and Finsbury Park
Owing to signalling problems between Moorgate and Finsbury Park all lines are blocked.
Impact: Train services running through these stations may be diverted to London Kings Cross at short notice. All stations between Moorgate and Finsbury Park will not be served. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice: London Underground are accepting FCC tickets.

Message Received :03/01/2012 12:41
Title: Re: Train updates, news and information
Post by: Editor on January 03, 2012, 01:13:02 pm
I have put a widget on the top left of the front page showing latest tweets about First Capital Connect from official sources and commuters.  Might be worth local commuters keeping an eye on it.

http://www.brookmans.com/ (http://www.brookmans.com/)
Title: Re: Train updates, news and information
Post by: Editor on January 03, 2012, 01:23:30 pm
On second thoughts I am removing the widget. After monitoring the feed I noticed that heated emotions have resulted in some fairly choice expressions not appropriate for a family site.

 :-X

You can follow the latest tweets on First Capital Connect here.

https://twitter.com/#!/search/First%20Capital%20Connect
Title: Re: Train updates, news and information
Post by: Editor on February 26, 2012, 09:16:10 am
Just seen this tweeted on the front page of this site.

(http://www.brookmans.com/news/february12/fcctweet.jpg) (http://www.firstcapitalconnect.co.uk/plan-your-journey/planned-timetables-changes/details/GN2012-02-26/)

The following is what is published on the tweeted link.

Quote
Great Northern route:

Morning alterations on all routes with alterations all day on the Welwyn route
26 Feb 2012

In detail

Peterborough route:

Until approximately 08.30, buses will replace trains between Peterborough and Letchworth Garden City. Journey times will be extended by up to 100 minutes. The first direct service from Peterborough to London King’s Cross will be the 08.46 departure.

Until approximately 20.00, trains will depart London King’s Cross up to 4 minutes earlier than normal.

Harringay and Hornsey:

Until approximately 20.30, trains from London will be unable to call at Harringay or Hornsey.  Customers travelling from these stations should travel to Finsbury Park, where northbound trains will be available to your destination. Customers travelling to these stations should take a northbound train to Alexandra Palace from where southbound trains will be available.

From approximately 11.00 until approximately 21.00, all-stations services between London King’s Cross and Welwyn Garden City will operate to a reduced timetable the following trains will not run:

11.11 London King’s Cross to Welwyn Garden City and every hour until 20.11 London King’s Cross to Welwyn Garden City
11.58 Welwyn Garden City to London King’s Cross and every hour until 20.58 Welwyn Garden City to London King’s Cross
Title: Re: Train updates, news and information
Post by: Editor on March 21, 2012, 07:05:19 am
Just seen this FCC tweet.  Anyone on the trains able to give updates?

Title: Re: Train updates, news and information
Post by: Editor on March 21, 2012, 07:09:51 am
FCC now tweeting all is now okay but expect minor delays.    :)

Title: Re: Train updates, news and information
Post by: Editor on March 21, 2012, 09:09:51 am
FCC has now issued a line disruption warning for those still travelling in to London.

More details here (http://www.firstcapitalconnect.co.uk/plan-your-journey/live-train-updates/route/great-northern/#99b5f50212432cd004503f5949e4e7db).
Title: Re: Train updates, news and information
Post by: BrookyP on March 30, 2012, 04:46:56 pm

Line problem: between Alexandra Palace and Stevenage.
More info
Owing to a person hit by a train between Alexandra Palace and Stevenage all lines are closed.
Impact:
Train services running through these stations may be cancelled, delayed or revised at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.

Last updated: 30 Mar 2012 16:38:43
Title: Re: Train updates, news and information
Post by: Editor on March 30, 2012, 06:01:48 pm
Title: Re: Train updates, news and information
Post by: Editor on April 08, 2012, 08:20:51 am
Title: Re: Train updates, news and information
Post by: Editor on April 08, 2012, 02:40:36 pm
Title: Re: Train updates, news and information
Post by: Editor on April 09, 2012, 08:57:45 am

Title: Re: Train updates, news and information
Post by: Editor on June 11, 2012, 08:42:20 pm
Title: Re: Train updates, news and information
Post by: Peeplins on June 11, 2012, 10:48:42 pm
It was closed this morning as well, diverted into Kings Cross.  Kept a watching brief during the afternoon as there were services running however they had suspended departures again as I was leaving the office.  By the time I reached Moorgate they had just resumed service and I managed to catch the 17:08 which departed at about 17:20.

Would suggest checking FCC / National Rail enquires before leaving for the station in the morning, as I think it may be fair to assume travel will be disrupted in the morning!  Deep joy!!  :(
Title: Re: Train updates, news and information
Post by: John_fraser on June 12, 2012, 07:16:51 am
No problems so far this morning.
Title: Re: Train updates, news and information
Post by: Editor on October 06, 2012, 08:41:39 am

http://www.firstcapitalconnect.co.uk/announcement/ (http://www.firstcapitalconnect.co.uk/announcement/)

http://www.firstcapitalconnect.co.uk/static/timetables/timetable/FC120809_GN_Leaf_Fall_Web.pdf
Title: Re: Train updates, news and information
Post by: James Bentall on December 18, 2012, 03:53:04 pm
Many less trains than normal during rush hour. Good luck getting home...

http://www.firstcapitalconnect.co.uk/announcement/ (http://www.firstcapitalconnect.co.uk/announcement/)

James
Title: Re: Train updates, news and information
Post by: Editor on February 20, 2013, 12:41:22 pm
Major delays on London and Peterborough East Coast line
http://www.bbc.co.uk/news/uk-england-london-21516102 (http://www.bbc.co.uk/news/uk-england-london-21516102)
Quote
Thousands of passengers on one of the UK's key rail routes are being advised not to travel after overhead power lines caused major delays.
Title: Re: Train updates, news and information
Post by: Local Walker on February 21, 2013, 12:09:50 pm
First Radlett, now St Neots, this has to be more than coincidence.
Title: Re: Train updates, news and information
Post by: James Bentall on April 05, 2013, 08:40:34 am
It appear trains are completely broken again this morning - signal failure at New Barnet and now reports of the overhead powerlines down between Brookmans Park and Potters Bar. Network rail are saying that no trains are currently able to run to Brookmans Park.

http://www.nationalrail.co.uk/service_disruptions/today.aspx (http://www.nationalrail.co.uk/service_disruptions/today.aspx)
Title: Re: Train updates, news and information
Post by: Abbot on April 05, 2013, 06:06:49 pm
Walking to work this morning.
Title: Re: Train updates, news and information
Post by: BrookyP on April 05, 2013, 06:17:36 pm
cool pic-whats the story :-\
Title: Re: Train updates, news and information
Post by: Abbot on April 05, 2013, 07:31:52 pm
This morning the 8 o'clock train from Brookmans Park took down the overhead lines just outside Potters Bar, by the Cranborne Industrial Estate. After an hour on the train, the passengers disembarked, and walked down the line to the Public footpath at the Industrial Estate, and then onto Potters Bar. 

South Bound Trains still not stopping at Brookmans Park, or Welham Green  this evening.
Title: Re: Train updates, news and information
Post by: Local Walker on April 05, 2013, 07:53:28 pm
Take the 610 if possible
Title: Re: Train updates, news and information
Post by: James Bentall on April 15, 2013, 07:33:22 am
I did post this a couple of years ago, but a reminder if you are using a season ticket including a travel card (but never actually go to outer London) it is cheaper to buy a split ticket.

E.g.

Brookmans Park - London Zones 1-6 is £299.60 a month

HOWEVER

Brookmans Park - Alexandra Palace is £134.40 a month. A Zone 1-3 Oystercard (allowing you to get from Ally Pally to London and around the central underground) is £136.80 a month, which saves you nearly £30 a month in fares. It also means you can use an Oyster card rather than a paper ticket in central London which speeds up going through barriers etc.

James
Title: Re: Train updates, news and information
Post by: Angel on April 15, 2013, 07:48:13 am
Surely then James you have to get off at Ally Pally in order to touch-in your Oyster card which may not be that good if going through to Moorgate / Kings Cross etc (legally!!)
Title: Re: Train updates, news and information
Post by: James Bentall on April 15, 2013, 08:30:51 am
If you have a season ticket on your oyster, you do not need to touch in or touch out - most days I just 'touch out' at my destination station (pimlico underground) and the system just lets me out without additional charge as it presumes (correctly) that I started my journey inside my allowed travelcard area. Likewise, if the ticket is checked on the train in zones 1-3 it shows as being ok as you are within your allowed area for the travelcard.

James
Title: Re: Train updates, news and information
Post by: Angel on April 15, 2013, 08:49:05 am
Thanks James for that  :)
Title: Re: Train updates, news and information
Post by: Editor on July 16, 2013, 07:53:21 am

Please share any updates here.
Title: Re: Train updates, news and information
Post by: Editor on July 16, 2013, 08:23:36 am
And for those making their way to the underground...

Title: Re: Train updates, news and information
Post by: Editor on July 16, 2013, 08:40:08 am
I am wondering whether it's worth building a feed on the front page of our site to the latest updates from @FirstCC (https://twitter.com/FirstCC) and perhaps @TubeUpdates (https://twitter.com/TubeUpdates) - would anyone value these?

Title: Re: Train updates, news and information
Post by: Editor on July 16, 2013, 09:24:25 am
I have been wondering whether it's worth having a widget pulling in the latest travel information from sources monitoring delays on the roads, tubes and trains. Would anyone use this? I have created a Twitter List, below, and included the following sources:
Below is a test of what it would look like. Have I missed any valuable sources out?

Title: Re: Train updates, news and information
Post by: Angel on July 16, 2013, 09:52:39 am
I am wondering whether it's worth building a feed on the front page of our site to the latest updates from @FirstCC (https://twitter.com/FirstCC) and perhaps @TubeUpdates (https://twitter.com/TubeUpdates) - would anyone value these?

I would certainly appreciate it.
If I'm using the train, I often check the FCC link on the front page to make sure the trains are running on time.

I don't use a smart phone so, for me, it's very handy and I'm sure I'm not alone in that.
Title: Re: Train updates, news and information
Post by: Editor on July 16, 2013, 10:04:47 am
I would certainly appreciate it.
If I'm using the train, I often check the FCC link on the front page to make sure the trains are running on time.

Thanks Angel, might give it a try. Will need to move things around a bit on the front page. I could put it where the Facebook box is, shorten that, move it down and get rid of the Google Adverts on the right. Will have a play and post when it's done.

 :)
Title: Re: Train updates, news and information
Post by: Editor on July 16, 2013, 11:59:36 am
I've had a bit of a rejig to the front page.
We can easily revert.
David
Title: Re: Train updates, news and information
Post by: James Bentall on July 16, 2013, 12:13:38 pm
Is there anyway of removing info about the Thameslink services which don't go anywhere near Brookmans Park? All the top 8 links currently visable on that new feed are TL ones....
Title: Re: Train updates, news and information
Post by: Editor on July 16, 2013, 12:46:29 pm
Is there anyway of removing info about the Thameslink services which don't go anywhere near Brookmans Park? All the top 8 links currently visable on that new feed are TL ones....

I think that if we have the feed from @FirstCC - First Capital Connect on Twitter (https://twitter.com/FirstCC) we will get all their announcements. It's easy to scroll down, and, you never know, locals might need to know about Thameslink services, too.

Title: Re: Train updates, news and information
Post by: Editor on July 18, 2013, 03:58:42 pm

Title: Re: Train updates, news and information
Post by: Editor on July 29, 2013, 08:56:13 am
Just seen this...


Title: Re: Train updates, news and information
Post by: Editor on July 30, 2013, 10:33:48 am
Title: Re: Train updates, news and information
Post by: Editor on July 30, 2013, 10:54:10 am
Title: Re: Train updates, news and information
Post by: Editor on July 30, 2013, 12:01:58 pm
Title: Re: Train updates, news and information
Post by: Editor on July 30, 2013, 12:28:18 pm
From FCConnect.

Quote
Line problem: at Oakleigh Park. Owing to overhead wire problems at Oakleigh Park southbound lines are blocked.
Impact:
Train services running through this station may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
We have produced alternative route maps for each of the stations we manage. When our services are severely disrupted, your tickets will be accepted on any of the routes highlighted on the maps in the following link. For Great Northern route maps, go to:
www.firstcapitalconnect.co.uk/gnmaps (http://www.firstcapitalconnect.co.uk/gnmaps).
Piccadilly line and Victoria line services are conveying passengers via any reasonable route until further notice.
Greater Anglia services are conveying passengers via any reasonable route until further notice.
Additional Information:
We are sorry for the delay to your journey today.
Get real time live train information, direct from our control centre on your phone by going to pda.jcheck.com/fcc. You can also get in contact with us via Twitter (@FirstCC).
If your journey with us has been delayed by 30 minutes or more, you may be entitled to compensation for a portion of your fare. Visit www.firstcapitalconnect.co.uk/delayrepay (http://www.firstcapitalconnect.co.uk/delayrepay) for details. Message Received :30/07/2013 12:25


Title: Re: Train updates, news and information
Post by: Editor on July 30, 2013, 12:41:17 pm
Title: Re: Train updates, news and information
Post by: Editor on July 30, 2013, 01:34:09 pm
Title: Re: Train updates, news and information
Post by: Editor on August 05, 2013, 07:42:48 am
Title: Re: Train updates, news and information
Post by: Editor on August 06, 2013, 08:45:32 am
Title: Re: Train updates, news and information
Post by: Editor on August 06, 2013, 09:03:57 am
Title: Re: Train updates, news and information
Post by: Editor on August 06, 2013, 09:28:56 am
A reminder that if you want to keep up with the latest tweets regarding rail, tube and road updates there is a small box on the front page of the site that clicks through to a page with automated updates.  It looks like this.

(http://www.brookmans.com/travel.jpg) (http://www.brookmans.com/news/july13/Local_Travel_Updates_On_Twitter_For_Brookmans_Park_Commuters.shtml)

And links through to this page.

http://www.brookmans.com/news/july13/Local_Travel_Updates_On_Twitter_For_Brookmans_Park_Commuters.shtml (http://www.brookmans.com/news/july13/Local_Travel_Updates_On_Twitter_For_Brookmans_Park_Commuters.shtml)

If you want the latest information on trains from Brookmans Park there is a link just below that looks like this.

(http://www.brookmans.com/trains2.jpg) (http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search)

And links through to this page.

http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search (http://www.journeycheck.com/firstcapitalconnect/?from=BPK&to=ALL&action=search)
Title: Re: Train updates, news and information
Post by: Editor on August 08, 2013, 10:10:37 am

From The Hertfordshire Mercur (http://www.hertfordshiremercury.co.uk/Cheshunt-and-Waltham/Fire-closes-M25-at-Waltham-Cross-20130808085950.htm?utm_medium=twitter&utm_source=twitterfeed)y.

Quote
MOTORISTS are urged to avoid the M25 this morning - Thursday August 8 - after a vehicle fire between Waltham Cross (junction 25) and Potters Bar (junction 24). Police initially stopped traffic in both directions, but the clockwise carriageway has now reopened.
Title: Re: Train updates, news and information
Post by: Editor on August 12, 2013, 07:29:12 am
Title: Re: Train updates, news and information
Post by: Editor on August 13, 2013, 08:37:10 am
Closed from Monday August 19 - no duration for works given.

Title: Re: Train updates, news and information
Post by: James Bentall on August 13, 2013, 09:27:36 am
They are closed until March 2014. The plan is to put back in the double staircases so one staircase can be for going up and one down. It is part of a huge overhaul of Finsbury Park Station - more information than you will ever need can be found here (https://www.islington.gov.uk/onlineplanning/docserver/applications/2008/02Feb/P080346/(W02)%20Design%20&%20Access%20Statement%2015_02_2008%2014_18_12.pdf) (link embedded below).

https://www.islington.gov.uk/onlineplanning/docserver/applications/2008/02Feb/P080346/(W02)%20Design%20&%20Access%20Statement%2015_02_2008%2014_18_12.pdf

Note: Edited to embed pdf.
Title: Re: Train updates, news and information
Post by: Editor on August 14, 2013, 07:58:41 am
Title: Re: Train updates, news and information
Post by: GGDT on August 17, 2013, 06:41:03 pm
Great. Just in time for the football season, which is the only time I use the tube at Finsbury Park  ::)
Title: Re: Train updates, news and information
Post by: Angel on October 06, 2013, 10:32:58 am
I've only just found out about this so thought I'd pass on on the forum:

first capital connect introduces 25% plus savings - weekend and bank holiday rail fares (http://www.firstcapitalconnect.co.uk/about-us/media-centre/news/2013/first-capital-connect-introduces-25-plus-savings-weekend-and-bank-holiday-rail-fares/)

 ;D
Title: Re: Train updates, news and information
Post by: GGDT on October 10, 2013, 03:29:12 pm
Not a great deal of use seeing as FCC seems to be incapable of running trains on Sunday's at the moment  >:(
Title: Re: Train updates, news and information
Post by: Angel on October 10, 2013, 06:16:02 pm
Not a great deal of use seeing as FCC seems to be incapable of running trains on Sunday's at the moment  >:(

I think it should start improving after this weekend when they've done the bridge at Hatfield
http://www.firstcapitalconnect.co.uk/plan-your-journey/planned-timetables-changes/ (http://www.firstcapitalconnect.co.uk/plan-your-journey/planned-timetables-changes/)
Title: Re: Train updates, news and information
Post by: trekbat on October 13, 2013, 11:53:53 am
It's also worth bearing in mind that rail maintenance / line closures are usually scheduled to avoid affecting commuters ie. on weekends and bank holidays.

I tried to find out what the terms and conditions were and clicked on the t&c link on the page....

http://www.firstcapitalconnect.co.uk/tickets-and-fares/off-peak-tickets/super-off-peak/ (http://www.firstcapitalconnect.co.uk/tickets-and-fares/off-peak-tickets/super-off-peak/)

.... only to get a message stating 'Page not found'.

So suggest this is a case of Caveat Emptor (Buyer beware).

Title: Re: Train updates, news and information
Post by: Angel on October 13, 2013, 12:26:19 pm
Trekbat - that link you posted worked fine for me just now.
 :)
Title: Re: Train updates, news and information
Post by: trekbat on October 13, 2013, 03:37:19 pm
And so it should - I was referring to the terms and conditions link contained within.  ;D
Title: Re: Train updates, news and information
Post by: James Bentall on October 27, 2013, 04:50:26 pm
FCC have warned they are unlikely to run any trains until 9am Monday morning due to extreme weather forcast. See

http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/ (http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/)
Title: Re: Train updates, news and information
Post by: Editor on October 27, 2013, 06:32:30 pm
Title: Re: Train updates, news and information
Post by: Editor on October 27, 2013, 08:34:57 pm
Update posted on FCC site this evening warning that there will NOT be replacement buses operating Monday morning 28 Oct.

http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/ (http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/)

Text below...

Quote
Major disruption
Severe weather forecast: No services overnight or during the morning peak

Gale force winds and heavy rain are forecast across London and the South East of England on Sunday night and Monday morning. Services of all rail operators including First Capital Connect are expected to be severely disrupted and may be suspended.

The storm is expected to be strongest overnight and is likely to lead to fallen trees and damage to buildings. In the interests of safety, Network Rail have advised us not to operate any trains on our network from Midnight on Sunday* until it is safe to do so. Services are unlikely to resume until after 0900 on Monday morning. This measure will allow us to ensure that nothing is blocking the railway. We will also be unable to operate any replacement buses when trains are suspended.

Once trains resume, we will be operating a revised timetable with far fewer services and with extended journey times. It is possible that some lines may remain closed. We advise you not to travel.

If you do need to travel, please ensure you check the latest situation here (http://www.firstcapitalconnect.co.uk/plan-your-journey/live-train-updates/) and consider using other modes of transport, although it is likely the road network will be similarly disrupted. We are very sorry for any disruption you do experience. We are working with Network Rail and all other rail operators to ensure that we deliver a safe service.
Title: Re: Train updates, news and information
Post by: peppermint on October 28, 2013, 07:30:30 am
A fallen tree is blocking Warrengate Road by Abdale House.
Title: Re: Train updates, news and information
Post by: Editor on October 28, 2013, 07:35:15 am
Thanks to Peppermint for starting this thread. I have changed the title from 'Fallen Tree' to widen the thread. Please post any updates/observations/experiences here.

David
Title: Re: Train updates, news and information
Post by: Mary_Morgan on October 28, 2013, 07:56:02 am
The BBC are reporting overhead wires down at New Southgate.
Title: Re: Train updates, news and information
Post by: James Bentall on October 28, 2013, 08:12:02 am
FCC are now advising they will not be running any trains today.
Title: Re: Train updates, news and information
Post by: southbury on October 28, 2013, 08:35:40 am
Seriously .. NOTHING ?

I am at work in Moorgate - only about 20% of people in .
Title: Re: Train updates, news and information
Post by: Editor on October 28, 2013, 08:50:20 am
I have just driven to the other side of WGC and back. Here is what I saw between 07:45 and 08:45.

- A1000 fine but slow. Some evidence of trees/branches having been cleared. Returning from WGC the traffic is really slow after the Texaco garage and past the Dutch Nursery.  Went down Bulls Lane.
- Bulls Lane was okay at 08:45. A tree has come down but there is a guy clearing it with a chain saw. Branches sticking out of the hedgerow so be careful not to drive into them. At the junction of Bulls Lane and Holloways Lane there is a large bush down that means you have to mount the pavement to get through. The gap is quite tight so you might scratch your car.
- Station Road was okay at 08:45 but there are many branches sticking out and people swerving because they saw them late.

David
Title: Re: Train updates, news and information
Post by: Editor on October 28, 2013, 08:52:27 am
Seriously .. NOTHING ?

I am at work in Moorgate - only about 20% of people in .


Title: Re: Train updates, news and information
Post by: Editor on October 28, 2013, 08:54:44 am
For those of us hoping to get to Heathrow today it looks like a taxi - all other options drying up, it seems.

Title: Re: Train updates, news and information
Post by: James Bentall on October 28, 2013, 09:40:07 am
Seriously .. NOTHING ?

I am at work in Moorgate - only about 20% of people in .

Trees on the line at New Barnet, overhead powerlines down at New Southgate and the tunnel at Potters Bar is flooded. You can't really blame them. Credit to them I think for cancelling in advance to give people enough notice to make alternative arrangements this morning rather than trying to run something and then cancelling as they went along....

James
Title: Re: Train updates, news and information
Post by: BrookyP on October 28, 2013, 10:00:28 am
Just driven to Harlow and back and can confirm all is well on the M25/A10/A414

On a lighter note I was saddened to see my neighbors 6 leylandi still standing after what was one hour of pretty much being bent at 45 degrees.

They will be defeated one day!!

BP >:D
Title: Re: Train updates, news and information
Post by: Editor on October 28, 2013, 10:41:42 am
This has got to be a spoof Twitter account - surely. But anyway, made me smile.

Title: Re: Train updates, news and information
Post by: Editor on October 28, 2013, 11:03:43 am
Title: Re: Train updates, news and information
Post by: John_fraser on October 28, 2013, 11:34:27 am
The can't leave the motorway at Welham Green anyway. The junctions are at Hatfield and South Mymms. Or is it so windy Welham Green is now located at the service station?
Title: Re: Train updates, news and information
Post by: Editor on October 28, 2013, 12:12:47 pm
The can't leave the motorway at Welham Green anyway. The junctions are at Hatfield and South Mymms. Or is it so windy Welham Green is now located at the service station?

You can leave the A1 (M) northbound at an exit marked Welham Green when there are no trees in the way.
Title: Re: Train updates, news and information
Post by: Oly on October 28, 2013, 12:51:04 pm
I drove along Station Road and Bradmore lane, Station road was not too bad apart from people moving out to avoid the branches. If they had driven a bit slower it may have helped....

Bradmore Lane was bad, branches all over the road and parts of trees lying there, you could get past slowly.

I came across a man with a chainsaw, luckily he was using it to cut a fallen tree up  :)
Title: Re: Train updates, news and information
Post by: Mary_Morgan on October 28, 2013, 04:18:37 pm
Just came along the A1000 from Potters Bar and it was closed at Little Heath just after the turning for the road through Little Heath to BP.   Do not know why, but perhaps they are moving trees.
Title: Re: Train updates, news and information
Post by: BrookyP on October 28, 2013, 05:27:01 pm
Cheers for that. We just had visitors from outside the area so i sent them home another way.

A lot of the trees in that section lean anyway so they were probably checking them for damage etc.

ta BP
Title: Re: Train updates, news and information
Post by: John_fraser on October 28, 2013, 10:29:13 pm
The can't leave the motorway at Welham Green anyway. The junctions are at Hatfield and South Mymms. Or is it so windy Welham Green is now located at the service station?

You can leave the A1 (M) northbound at an exit marked Welham Green when there are no trees in the way.

Would be that the bit in the picture where you can't see Welham Green at all and exit joins the rest of the road network at Hatfield?
Title: Re: Train updates, news and information
Post by: John_fraser on October 29, 2013, 07:09:06 am
Despite the claims of a normal service, services are badly disrupted again.
Title: Re: Train updates, news and information
Post by: southbury on October 29, 2013, 07:43:20 am
6.08 was cancelled at 6.10 ... went to PB .. eventually ( at 6.48) got on the 6.30 that was a KX train .. got to FP at 7.15 .. no announcements , no one on hand to help . Website useless. FCC can't control the weather but they can try and inform their customers. Total shambles . Just updating the website woudl help.
Title: Re: Train updates, news and information
Post by: BrookyP on October 29, 2013, 07:55:52 am
We went to Cockfosters as FCC looked dodgy. ;D
Title: Re: Train updates, news and information
Post by: John_fraser on October 29, 2013, 12:27:50 pm
Southbury, I agree. The communication was appalling. They continually announced each train would be delayed by a further ten minutes. After an 45 minutes it was clear there were no trains ready to depart and they had no idea when the next train would be I went home and my wife kindly drove me to Potters Bar, where I managed to catch a train. If they had been honest from the start and just said "The next train will not arrive in the next hour and will probably be two hours," most people would have left the station and made other arrangements.
Title: Re: Train updates, news and information
Post by: shads on October 29, 2013, 03:13:29 pm
John totally agree, we were left standing on the platform for nearly an hour watching as 3 separate trains were "expected late" with a time given,  then changed to delayed then cancelled. In the end we went to Potters Bar also, however if they had informed us from the start there would be no trains we could have gone to Potters Bar or even Cockfosters/High Barnet from the start without having to stand on the platform in the cold from 6.30am onwards...Total journey time this morning from door to door ...BP to Aldgate...2hrs...well done FCC you surpassed yourselves!
Title: Re: Train updates, news and information
Post by: Peeplins on October 29, 2013, 09:29:46 pm
6.08 was cancelled at 6.10 ... went to PB .. eventually ( at 6.48) got on the 6.30 that was a KX train .. got to FP at 7.15 .. no announcements , no one on hand to help . Website useless. FCC can't control the weather but they can try and inform their customers. Total shambles . Just updating the website woudl help.

LBC has travel updates every 15mins.  I heard them report there were no trains WGC to Moorgate this morning.  Appreciate this didn't help you today, but worth bearing in mind for future.
Title: Re: Train updates, news and information
Post by: ADM on October 30, 2013, 12:03:42 pm
Well I listened to LBC too, and I didn't hear that.

More pertinently, I checked the First Capital Connect which suggested trains were running, only delayed.  And certainly not cancelled.

I too went via PB and took two hours-ish.

Better than the day before - car to PB, bus to High Barnet, another bus to Archway, tube to Moorgate.  2 hours 20 instead of 35 minutes!  And pitiful explanations for the pathetic service at every leg of the journey.

2 blokes and a chainsaw should be able to clear the line in 4 hours max.  Grrrrrrrrrrrr.
Title: Re: Train updates, news and information
Post by: James Bentall on October 30, 2013, 11:24:12 pm
Better than the day before - car to PB, bus to High Barnet, another bus to Archway, tube to Moorgate.  2 hours 20 instead of 35 minutes!  And pitiful explanations for the pathetic service at every leg of the journey.

2 blokes and a chainsaw should be able to clear the line in 4 hours max.  Grrrrrrrrrrrr.

I will gladly slate FCC to the hilt when they deserve it. I'm not sure they do on this occasion though. There were several blockages on their lines -not just a matter of chain sawing trees, but overhead line damage, trees on powercables, flooding in tunnels etc. The traffic was pretty horrendous on Monday morning due to the number of trees on the roads and of course Network Rail engineers trying to reach the sites would be having the same problems.

I thought the fact they told us in advance there would be no service was a good thing (I can't ever remember them doing that before and I found it useful as it allowed me to make alternative plans the previous evening rather than stressing in the morning).

Obviously yesterday was a different situation and although I didn't use the trains yesterday from what I have heard and read their communication etc was unfortunately back to its normal poor standard :(
Title: Re: Train updates, news and information
Post by: southbury on October 31, 2013, 07:38:49 am
Hi James . I do not think that anyone is criticising the actual 'train service'. The delays and cancellations under the extreme circumstances were inevitable. I thought the way in which they communicated with service users on Sunday was very wise. I had to be in the office by 6.45 am on Monday so I took their useful advice and travelled up on Sunday night and stayed in a hotel.
However , Tuesday was a total shambles. We are advised to ; check the website , look for Twitter updates and check the indicator boards. Which , I assume , we all did. Especially the regular 'early morning crew'. Nothing was updated , there was no communication and it was delay and cancellation one after another.
Just one employee putting on the website " sorry folks it's going to be a mess again this morning" (sic.) and we could , where possible have made other plans. A total shambles.
If the kids are delayed by 15 minutes on a Youth Project outing youlet us all know by text. It's not that hard in the modern age to communicate.
Title: Re: Train updates, news and information
Post by: Editor on November 15, 2013, 07:37:13 am
Please share travel updates to help others.

Title: Re: Train updates, news and information
Post by: Editor on November 15, 2013, 08:39:48 am
Update from FCC.

Title: Re: Train updates, news and information
Post by: Editor on November 15, 2013, 09:07:56 am
Title: Re: Train updates, news and information
Post by: James Bentall on November 27, 2013, 07:46:29 am
Just seen a copy of the new First Capital Connect rail timetable, valid form 8th December

http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN_Book_Web.pdf (http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN_Book_Web.pdf)

Long suffering commuters (and leisure travellers) may want to be aware that the vast majority of trains are moving the time they call at Brookmans Park by one or two minutes. The evening peak is not so badly affected, but all morning and offpeak services, including weekends, seem to have changed.

James
Title: Re: Train updates, news and information
Post by: Editor on December 06, 2013, 07:13:12 am
From FCC.
Title: Re: Train updates, news and information
Post by: Editor on December 06, 2013, 07:14:44 am


Title: Re: Train updates, news and information
Post by: Editor on December 06, 2013, 07:45:32 am
FCC says line north to WGC now open. But the link and information offered are far from helpful.

Title: Re: Train updates, news and information
Post by: Editor on December 06, 2013, 11:27:55 am
Title: Re: Train updates, news and information
Post by: Editor on December 07, 2013, 05:17:20 pm
Note: To save you clicking the link I have embedded the relevant PDFs below.


Weekday

http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN3_SX_OUT_1.pdf

Saturday

http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN3_SO_OUT_1.pdf

Sunday

http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN3_SU_OUT_1.pdf
Title: Re: Train updates, news and information
Post by: John_fraser on December 17, 2013, 06:22:04 am
Trains supposedly running 40 minutes late according to web site, but none have passed through the station in either direction so far.
Title: Re: Train updates, news and information
Post by: John_fraser on December 17, 2013, 06:40:37 am
Train eventually arrived and turfed us off at Potters Bar, where they said there would be busses. Only there aren't any. Total shambles.
Title: Re: Train updates, news and information
Post by: Editor on December 17, 2013, 06:42:33 am

The grab below is taken from the National Rail site.

http://www.nationalrail.co.uk/service_disruptions/65647.aspx (http://www.nationalrail.co.uk/service_disruptions/65647.aspx)
Title: Re: Train updates, news and information
Post by: Editor on December 17, 2013, 07:10:13 am
Title: Re: Train updates, news and information
Post by: Editor on December 17, 2013, 07:11:28 am
Title: Re: Train updates, news and information
Post by: Editor on December 17, 2013, 12:43:18 pm
Title: Re: Train updates, news and information
Post by: James Bentall on December 17, 2013, 09:35:16 pm
The Cambridge News are reporting that FCC are doubling their normal compensation if you got delayed by over 30 mins today - see

http://www.cambridge-news.co.uk/News/UPDATE-First-Capital-Connect-offer-full-refunds-for-delays-over-30-minutes-and-advise-passengers-to-seek-alternative-transport-after-day-of-chaos-20131217170833.htm (http://www.cambridge-news.co.uk/News/UPDATE-First-Capital-Connect-offer-full-refunds-for-delays-over-30-minutes-and-advise-passengers-to-seek-alternative-transport-after-day-of-chaos-20131217170833.htm)

First Capital Connect meanwhile are warning on their twitter feed that there are repairs needed overnight and they are unsure whether they will be offering a normal service tomorrow or not at this time.

Happy Days.

James
Title: Re: Train updates, news and information
Post by: Editor on December 18, 2013, 06:02:07 am
Title: Re: Train updates, news and information
Post by: Editor on December 18, 2013, 06:55:39 am
Title: Re: Train updates, news and information
Post by: John_fraser on December 18, 2013, 07:11:59 am
"Good" is probably overstating it.
Title: Re: Train updates, news and information
Post by: James Bentall on December 22, 2013, 09:24:14 pm
First Capital Connect will be running amended train services on Monday and Tuesday due to the forecast severe weather.

Unfortunately they haven't got around to telling anyone what the amended time table is yet, so it looks like being a case of turning up and hoping tomorrow morning.

They do warn on Tuesday morning that services will probably be starting 'significantly later than usual' however.

http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/ (http://www.firstcapitalconnect.co.uk/plan-your-journey/major-disruption/)

James
Title: Re: Train updates, news and information
Post by: Editor on December 22, 2013, 09:25:06 pm

Title: Re: Train updates, news and information
Post by: MikeL on December 22, 2013, 10:42:56 pm
So the winds aren't expected until 4pm, but there will be a reduced service all day!

How do that justify that?
Title: Re: Train updates, news and information
Post by: James Bentall on December 22, 2013, 11:53:48 pm
No idea. One train an hour each way serving Brookmans Park tomorrow (:38 into London, :27 towards WGC - changes late evening) . They're gonna be a tad crowded me thinks :(

http://www.firstcapitalconnect.co.uk/static/filemanager/23DecGNTT.pdf (http://www.firstcapitalconnect.co.uk/static/filemanager/23DecGNTT.pdf)
Title: Re: Train updates, news and information
Post by: MikeL on December 23, 2013, 07:22:55 am
I see even these hourly trains are already 'delayed by bad weather conditions' Have they looked out of the window? There is no bad weather.
Title: Re: Train updates, news and information
Post by: Editor on December 23, 2013, 08:03:55 am
Cancellations and delays have started early.


Title: Re: Train updates, news and information
Post by: Editor on December 23, 2013, 12:06:02 pm
Not looking good re FCC.
Title: Re: Train updates, news and information
Post by: chicken legs on December 23, 2013, 12:26:25 pm
FCC must be saving millions (or at least thousands) of pounds in fuel.  Unless they have to pay compensation or are fined over cancellations?  It's windy today, but nothing out of the ordinary.
Title: Re: Train updates, news and information
Post by: John_fraser on December 23, 2013, 02:23:22 pm
It's reminiscent of the attitude which causes the schools to close when the snow is more than an inch deep :-(
Title: Re: Train updates, news and information
Post by: sasquartch on December 23, 2013, 02:52:58 pm
To be fair to FCC, things like speed limits (according to the BBC this morning a typical 100mph limit can often be reduced to 50mph) are imposed by Network Rail / Railtrack (forget what they're called these days)

It may be that with limited capacity mainline trains are given priority.

Not defending FCC who generally seem mediocre at best at running the service but some things genuinely are out of their control.
Title: Re: Train updates, news and information
Post by: Editor on December 23, 2013, 03:43:14 pm
It's reminiscent of the attitude which causes the schools to close when the snow is more than an inch deep :-(

I suppose it's because of fears of this happening.

Title: Re: Train updates, news and information
Post by: Editor on December 23, 2013, 03:57:29 pm
To save people clicking on the FCC site ...
Title: Re: Train updates, news and information
Post by: Editor on December 24, 2013, 07:03:04 am
Title: Re: Train updates, news and information
Post by: Editor on December 24, 2013, 07:58:21 am
Title: Re: Train updates, news and information
Post by: MikeL on December 24, 2013, 09:19:25 am
Dave

As a journalist, don't you feel guilty about publishing these blatant lies and propaganda?   :)

Having just stood on the platform at BP for over 90 minutes I can assure you that any "information" provided by FCC on their twitter feed and on any of the links they supply is purely fiction.


Title: Re: Train updates, news and information
Post by: ADM on December 27, 2013, 06:42:12 am
Any first hand news this morning (First Connect site looks ominously perfect)?
Title: Re: Train updates, news and information
Post by: Editor on December 31, 2013, 10:01:26 am
Having thought more about Mike's comment above (post #128) - and having had feedback from another commuter who values the updates - I think there is merit in retweeting and sharing some information put out by FCC. It's then up to the commuter to make their own decision whether to trust it or not. This just in.



Title: Re: Train updates, news and information
Post by: Editor on December 31, 2013, 10:50:48 am
Title: Re: Train updates, news and information
Post by: Editor on December 31, 2013, 12:11:57 pm
Title: Re: Train updates, news and information
Post by: Editor on January 12, 2014, 07:54:42 am

Text taken from the link in the tweet above. Is the bit in red bold below a typo or is it train-speak meaning trains stop at every station?

http://www.firstcapitalconnect.co.uk/plan-your-journey/planned-timetables-changes/details/GN2014-01-12/ (http://www.firstcapitalconnect.co.uk/plan-your-journey/planned-timetables-changes/details/GN2014-01-12/)

From approximately 0800, an hourly service will operate between London King’s Cross and Peterborough, running non-stop between Finsbury Park and Stevenage. Some additional services will operate between Stevenage and Peterborough.

Cambridge and King’s Lynn routes: All day, an hourly service will operate between London King’s Cross and Cambridge. Trains will run on-stop between Finsbury Park and Stevenage. An additional hourly all stations service will operate between Stevenage and Cambridge.
An hourly service will operate between London King’s Cross and Ely with most trains running non-stop between London King’s Cross and Cambridge. Buses wil replace trains between Ely and King's Lynn.

Hertford route all stations services: All day, an hourly service will operate between London King’s Cross and Hertford North. Buses will replace trains between Hertford North and Stevenage. Journey times will be extended by up to 30 minutes.

Welwyn route all stations services: All day, buses will replace trains between Alexandra Palace and Stevenage via Welwyn Garden City. Trains will only operate between London King’s Cross and Alexandra Palace. Journey times will be increased by up to 60 minutes.
Title: Re: Train updates, news and information
Post by: Editor on January 12, 2014, 08:01:31 am
Re the typo in FCC's details above, I am pretty sure it should read non-stop. Just checked with National Rail and there are replacement bus services for part of the journey to Brookmans Park or Potters Bar for every train out of London.
Title: Re: Train updates, news and information
Post by: Editor on January 12, 2014, 08:48:47 am
Sorted the mystery by tweeting and @FirstCC got back to me.



So the new text will read...

http://www.firstcapitalconnect.co.uk/plan-your-journey/planned-timetables-changes/details/GN2014-01-12/ (http://www.firstcapitalconnect.co.uk/plan-your-journey/planned-timetables-changes/details/GN2014-01-12/)

From approximately 0800, an hourly service will operate between London King’s Cross and Peterborough, running non-stop between Finsbury Park and Stevenage. Some additional services will operate between Stevenage and Peterborough.

Cambridge and King’s Lynn routes: All day, an hourly service will operate between London King’s Cross and Cambridge. Trains will run non-stop between Finsbury Park and Stevenage. An additional hourly all stations service will operate between Stevenage and Cambridge.
An hourly service will operate between London King’s Cross and Ely with most trains running non-stop between London King’s Cross and Cambridge. Buses wil replace trains between Ely and King's Lynn.

Hertford route all stations services: All day, an hourly service will operate between London King’s Cross and Hertford North. Buses will replace trains between Hertford North and Stevenage. Journey times will be extended by up to 30 minutes.

Welwyn route all stations services: All day, buses will replace trains between Alexandra Palace and Stevenage via Welwyn Garden City. Trains will only operate between London King’s Cross and Alexandra Palace. Journey times will be increased by up to 60 minutes.
Title: Re: Train updates, news and information
Post by: Editor on January 16, 2014, 06:55:16 am

Title: Re: Train updates, news and information
Post by: southbury on January 16, 2014, 07:28:06 am
05.43 .. did not run .. no warning , no cancellation notice. 06.06 .. did not run .. no warning , no cancellation notice . Why can't they update the website or make an announcement or update the boards ?
Title: Re: Train updates, news and information
Post by: Editor on January 16, 2014, 07:31:10 am

Title: Re: Train updates, news and information
Post by: Editor on January 16, 2014, 09:05:43 am
Update from FCC.


Title: Re: Train updates, news and information
Post by: Editor on January 16, 2014, 12:04:33 pm
Title: Re: Train updates, news and information
Post by: Editor on January 16, 2014, 03:12:01 pm
Title: Re: Train updates, news and information
Post by: Nimbus on January 16, 2014, 04:12:55 pm
I'm pleased that I looked in here before setting off for an appointment in Stevenage this morning. There was no information given at Welham Green station that anything was amiss, but I observed the 313s apparently operating the inner suburban service without undue hindrance, then a Class 67 scurried north as if on 'Thunderbird' duties.

Reasoning that the problem might be localised damage, I elected to change trains at windswept Hatfield rather than WGC. Good call as it turned out, the train I joined there announced that it would not be stopping at WGC. Strangely, this turned out to mean it used exactly the same track and wires as normal, but merely sailed through! The Thunderbird 67 was now sitting in the entry to WGC stock sidings, with a sorry-looking 313 set beyond. This had its pantograph unfolded back over the adjacent coach.

When I returned around 13:00, this set was parked tidily (I had thought the loco would have towed it to Hornsey depot), minus its pantograph (dis-)assembly. Technicians with an overhead platform were attending to the knitting within the yard.
Title: Re: Train updates, news and information
Post by: Editor on February 04, 2014, 06:12:05 pm
You might want to check whether your journey is affected. From 9.30 pm tonight (Tue, Feb 4).

Title: Re: Train updates, news and information
Post by: Editor on February 05, 2014, 07:31:43 am




Title: Re: Train updates, news and information
Post by: Editor on February 05, 2014, 07:51:46 am
Title: Re: Train updates, news and information
Post by: John_fraser on February 05, 2014, 12:37:31 pm
Can, but didn't :( Mine (6:54 from BP) got diverted into King's Cross. Nice long walk to start the day.
Title: Re: Train updates, news and information
Post by: ADM on February 05, 2014, 03:33:10 pm
No problems on the 07:57 from BP.
Title: Re: Train updates, news and information
Post by: James Bentall on February 05, 2014, 03:55:46 pm
The line opened around 7:40. I'm guessing there will be similar issues tomorrow :(

(Full marks for FCC for only running a shortened train for the 6:38 service this morning. I mean, you wouldn't expect early morning services to be busier on a strike day after all, would you.  It appeared that most of North London was trying to get on it!)
Title: Re: Train updates, news and information
Post by: Editor on February 05, 2014, 05:42:11 pm

Title: Re: Train updates, news and information
Post by: Editor on February 07, 2014, 07:16:25 am

Title: Re: Train updates, news and information
Post by: John_fraser on February 12, 2014, 06:56:19 am
Overhead power problems at Alexander Palace again
Title: Re: Train updates, news and information
Post by: John_fraser on February 25, 2014, 04:24:27 pm
There are overhead line problems again.  Trains are being delayed and they aren't stopping at Welham Green.
Title: Re: Train updates, news and information
Post by: hilarycarlen on March 25, 2014, 09:49:36 pm
Does anyone know what the current new works are at the station?  They've been busily erecting putting a wierd white metal fence down the middle of both platforms at stations all along the line. They're quite expensive looking fences but with big gaps and I'm quite at a loss to see what the point of it is.  Just curious. 
Title: Re: Train updates, news and information
Post by: James Bentall on March 25, 2014, 10:10:49 pm
They are 'anti suicide' fences. There's a lot more people discussing them (pros and cons) here:

http://www.railforums.co.uk/showthread.php?t=96609 (http://www.railforums.co.uk/showthread.php?t=96609)

They have been proven effective at reducing the number of attempted suicides on the line to Brighton so they are now being installed on most of the stations going North from Finsbury Park as well.

James
Title: Re: Train updates, news and information
Post by: ADM on March 26, 2014, 04:32:50 pm
I'm all for preventing suicides but I don't understand how these help.  It must be costing a fortune!

I'll look at the link.
Title: Re: Train updates, news and information
Post by: Ferdie on March 26, 2014, 05:23:20 pm
It is all very sad when people are so low that they attempt or do actually commit suicide. I have in the past had first hand experience of dealing with young people who had been near such a condition or had tried and failed. There are so many reasons and causes. Whilst as ADM says I'm all for looking at ways of preventing the railways being used in this manner, a person who is determined will just go elsewhere. Suicide is tragic on so many levels and is particularly difficult for train drivers who have to cope with such incidents, not to mention the disruption to travel. Clearly, if Network Rail see these fences as one way of preventing such actions, they are worthwhile even if it saves just one life. However, as with all these situations, preventing people attempting in the first place and identifying and supporting them is the key. There are many organisations that do help and can give some of the answers. Perhaps The Samaritans is the largest and best known. http://www.samaritans.org/how-we-can-help-you/what-speak-us-about/i-want-kill-myself?gclid=COCllv_ZsL0CFc_MtAodlj4AWA (http://www.samaritans.org/how-we-can-help-you/what-speak-us-about/i-want-kill-myself?gclid=COCllv_ZsL0CFc_MtAodlj4AWA)
Title: Re: Train updates, news and information
Post by: Abbot on April 15, 2014, 07:17:28 am
How are the trains today? Since last night the FCC website has just said delayed.
Title: Re: Train updates, news and information
Post by: John_fraser on April 15, 2014, 07:59:33 am
They were fine at 6:36
Title: Re: Train updates, news and information
Post by: Local Walker on April 18, 2014, 09:47:52 am
New strike have bèn anounced by RMT by tube drivers on 28th April for two days and 5th May for 3
Title: Re: Train updates, news and information
Post by: Angel on April 19, 2014, 11:04:12 am
The ticket machine has been vandalised and has police tape round it.
Title: Re: Train updates, news and information
Post by: Editor on April 20, 2014, 09:55:18 am
The ticket machine has been vandalised and has police tape round it.

Thanks for the heads up, Angel. It might be worth those who have smartphones taking a picture of the machine, especially if you are travelling when the ticket office is closed and you can't get a valid permit to travel. You might need the evidence. See the highlighted section in the screen grab below taken from the First Capital Connect page on travelling without a valid ticket.

http://www.firstcapitalconnect.co.uk/tickets-and-fares/peak-tickets/penalty-fares/ (http://www.firstcapitalconnect.co.uk/tickets-and-fares/peak-tickets/penalty-fares/)

(http://www.brookmans.com/news/april14/pf1.jpg)

And this from the pdf on penalty fares embedded below.

(http://www.brookmans.com/news/april14/pf2.jpg)

http://www.firstcapitalconnect.co.uk/static/filemanager/0951_CAD_FCC_Revenue_Protection_PolicyV4.pdf (http://www.firstcapitalconnect.co.uk/static/filemanager/0951_CAD_FCC_Revenue_Protection_PolicyV4.pdf)

http://www.firstcapitalconnect.co.uk/static/filemanager/0951_CAD_FCC_Revenue_Protection_PolicyV4.pdf
Title: Re: Train updates, news and information
Post by: Angel on April 20, 2014, 10:06:01 am
I did take a photo of it before I travelled yesterday.
 :)

On my way home, saw someone official taking pictures, he said he thought it would be fixed on Tuesday.
Title: Re: Train updates, news and information
Post by: Editor on April 20, 2014, 10:13:59 am
I did take a photo of it before I travelled yesterday.
 :)


Why not upload it. Pictures (with a caption) are always better than words.

:)
Title: Re: Train updates, news and information
Post by: John_fraser on April 21, 2014, 10:31:19 pm
Here you go
Title: Re: Train updates, news and information
Post by: sasquartch on April 22, 2014, 10:33:25 am
Wonder if CCTV picked anything up, there are a few cameras around the ticket office.

I'd imagine a few thousand pounds worth of damage that one way or another commuters will end up paying for.
Title: Re: Train updates, news and information
Post by: BrookyP on April 22, 2014, 02:57:34 pm
that looks like a break in to nick the coins rather than vandalism for the sake of it. :(
Title: Re: Train updates, news and information
Post by: sasquartch on April 22, 2014, 03:13:13 pm
that looks like a break in to nick the coins rather than vandalism for the sake of it. :(

Can't see why the screen's broken as well if that's the case
Title: Re: Train updates, news and information
Post by: Angel on April 22, 2014, 05:40:51 pm
There's a new screen today but not working yet.

The past few weeks, the screen has been filthy so one good thing to come out of this I suppose!
Title: Re: Train updates, news and information
Post by: BrookyP on April 23, 2014, 03:15:47 pm
this damage got me thinking (anything to keep me from doing the accounts!!)

I think its a shame suburban stations are unmanned, but i guess its cheaper for the rail companies to repair damage like this than employ staff to stop it.

I wonder what the figures are for losses through vandalism vs employing a staff member.

Looking at the state of that machine the repair has to run into the low thousands-new lcd/coin mech/repair to fascia.

still cheaper than employing 24 hour staff though

just a thought

bp

Title: Re: Train updates, news and information
Post by: sasquartch on April 23, 2014, 03:34:01 pm
In this day and age why not just accept credit / debit card payments only ?

With no cash to steal perhaps less damage ?

For people without credit cards a free ticket 'permit to travel' could be issued which would prove where someone got on - then they could pay at the other end, assuming that station was manned.

Yes, potential for fare dodging perhaps but would have to be weighed up against the cost of constantly replacing broken machines.
Title: Re: Train updates, news and information
Post by: John_fraser on April 23, 2014, 05:50:59 pm
In this age of smart phones with NFC or QR codes, why any need for a ticket at all? An app where I can buy a ticket (daily, season etc) on my phone and store it on my phone would be enough. Nothing to vandalise. Tickets could be bought on line and printed off as QR codes.

For people without a phone or internet access they could also pay when they arrive at a larger station.
Title: Re: Train updates, news and information
Post by: sasquartch on April 24, 2014, 09:17:50 am
I think it would be too tempting fo people to claim they don't have a smartphone and just pay at the other end IF asked - reality is that many stations, eg Potters Bar at 8pm, are unmanned and people would simply travel without paying.

I think there needs to be something to prove where you boarded a train.
Title: Re: Train updates, news and information
Post by: Angel on April 24, 2014, 10:15:02 am
I think it would be too tempting for people to claim they don't have a smartphone

I really don't have a smartphone!!
  ;)
Title: Re: Train updates, news and information
Post by: southbury on April 24, 2014, 10:22:08 am
What about having stations staffed and ticket offices open longer hours to improve customer service and safety?
Title: Re: Train updates, news and information
Post by: Angel on April 24, 2014, 12:40:39 pm
What about having stations staffed and ticket offices open longer hours to improve customer service and safety?

My personal view is that it wouldn't be cost effective at stations like ours.  Even Potters Bar have very few staff at times.


The ticket machine could have been trashed in the middle of the night when there wouldn't be staff around anyway.
Title: Re: Train updates, news and information
Post by: John_fraser on April 24, 2014, 05:48:02 pm
When I wrote the post up top I knew a neo-Luddite would post that they didn't have a smart phone, but if you read what I wrote again you'll see I said " Tickets could be bought on line and printed off as QR codes. " Which will deal with people who don't have access to a smart phone. And "For people without a phone or internet access they could also pay when they arrive at a larger station." which is the same as sasquartch's comment. Yes, people would dodge the fare, but they do today too. I often can't buy my monthly ticket at the office, because it isn't open nor at the ticket machine because it doesn't sell monthly tickets. Therefore I pay at Moorgate. So it isn't that different, except there's no machine to replace every time it's smashed and it's more convenient.

I don't want my fares rising to pay for extra staff most people seldom, if ever, need and disappear at the first sign of trouble.
Title: Re: Train updates, news and information
Post by: southbury on April 25, 2014, 09:02:28 am
Is 'Neo Luddite ' meant as a compliment? I certainly consider it one.
Title: Re: Train updates, news and information
Post by: Angel on April 25, 2014, 09:59:42 am
Is 'Neo Luddite ' meant as a compliment? I certainly consider it one.

I think it's someone who rejects all new technology.

As I sit here typing on my iPad, I don't really think it applies to me just because I choose not to have a smartphone!!
 :icon_jokercolor:
Title: Re: Train updates, news and information
Post by: Angel on May 01, 2014, 06:18:52 pm
When I came back from work this evening, I noticed that the machine is working now but not taking cash at the moment.
Title: Re: Train updates, news and information
Post by: James Bentall on May 10, 2014, 02:20:29 pm
Some helpful person has jammed up the coin exit shoot of the machine. I wouldn't pay with cash unless you have exact change....
Title: Re: Train updates, news and information
Post by: Angel on May 10, 2014, 05:51:25 pm
Some helpful person has jammed up the coin exit shoot of the machine. I wouldn't pay with cash unless you have exact change....

I just went down there to have a look, whatever that gunky stuff is, it's also in the tray thing at Welham Green Station.
Title: Re: Train updates, news and information
Post by: James Bentall on May 10, 2014, 05:53:07 pm
I would imagine the plan is someone puts it in, waits for lots of coins to get stuck in it and then returns a day or so later to collect their free cash...
Title: Re: Train updates, news and information
Post by: Angel on May 10, 2014, 08:05:35 pm
I would imagine the plan is someone puts it in, waits for lots of coins to get stuck in it and then returns a day or so later to collect their free cash...

It seems to be happening in other places too (this was in April in Surrey)
http://www.getsurrey.co.uk/news/surrey-news/cctv-images-released-hersham-ticket-6999212 (http://www.getsurrey.co.uk/news/surrey-news/cctv-images-released-hersham-ticket-6999212)
Title: Re: Train updates, news and information
Post by: James Bentall on May 19, 2014, 07:20:11 am
A word to the wise - new train timetable today. Some trains have changed their times by a couple of minutes, particularly services in the evening peak. Suggest you check before travelling!

James

Services TO London - http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN3_RTN_SX.pdf (http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN3_RTN_SX.pdf)
Services FROM London - http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN3_OUT_SX.pdf (http://www.firstcapitalconnect.co.uk/static/timetables/timetable/GN3_OUT_SX.pdf)
Title: Re: Train updates, news and information
Post by: shads on June 05, 2014, 08:48:12 am
when it pulls out at 6.34 and 32 seconds leaving people running down the stairs and scrambling to get on the train or missing it entirely.
Since last Friday, every day the 06.35 has pulled out early, and that time in the morning its a big issue.
I actually believed that trains were not allowed to depart earlier than their scheduled departure time and this morning pushed me over the edge so i noted the departure times and the actual time the train departed from the station using the first capital connect station boards.
Station                     Departure Time  Scheduled Departure time
Brookmans Park        06.34.32              06.35
Potters Bar                06.37.42              06.38
New Barnet                06.44.15              06.45
Oakleigh Park           06.46.10              06.47

etc etc, just very annoying having to sprint for a train every morning especially that early.
This has only happened since last friday so i believe it must be a driver issue, or if this is not the case the reschedule the train timetable!
Title: Re: Train updates, news and information
Post by: Editor on June 05, 2014, 08:59:10 am
This has only happened since last friday so i believe it must be a driver issue, or if this is not the case the reschedule the train timetable!

Let's see if @FirstCC (http://ttps://twitter.com/FirstCC) respond - they are fairly active on Twitter.

Title: Re: Train updates, news and information
Post by: James Bentall on June 05, 2014, 09:06:15 am
I have complained about this before, and been told that 'extensive staff retraining' will take place (or similar)

You can use the Real Train Times website to back up any correspondence you have - e.g. this morning's train (which is shown as departing early) can be found at

http://www.realtimetrains.co.uk/train/G73711/2014/06/05/advanced

James
Title: Re: Train updates, news and information
Post by: AllModCons on June 05, 2014, 09:08:20 am
I am not defending the early closing of doors, but it has ever been thus. I have just had a quick look at the time table and it says that doors may close up to 30 seconds before departure. If I had guessed I would have thought it would say 20 seconds. I mainly travel on Thameslink these days and trains can be off and running a few seconds early there too!
Title: Re: Train updates, news and information
Post by: Editor on June 05, 2014, 09:13:39 am
Brad from @FirstCC (http://ttps://twitter.com/FirstCC) looking into it.

Title: Re: Train updates, news and information
Post by: Editor on June 05, 2014, 09:34:26 am
Title: Re: Train updates, news and information
Post by: shads on June 05, 2014, 11:42:45 am
thanks very much guys, hopefully the message will get through.
Title: Re: Train updates, news and information
Post by: epiphany on June 10, 2014, 01:21:26 pm
According to WHT £750 was taken and £23,000 of damage was caused.

The Transport Police have issues a handy instructional video for anyone interested in taking up this lucrative business.

http://www.whtimes.co.uk/news/watch_angle_grinder_gang_cut_into_railway_ticket_machine_1_3636984 (http://www.whtimes.co.uk/news/watch_angle_grinder_gang_cut_into_railway_ticket_machine_1_3636984)

Title: Re: Train updates, news and information
Post by: Editor on June 10, 2014, 02:41:54 pm
The Transport Police have issues a handy instructional video for anyone interested in taking up this lucrative business.

Still trying to understand the logic in showing people how to do this with a video that has been uploaded to YouTube and which can be shared and embedded endlessly. British Transport Police must have a reason but I am struggling to figure it out.

 ::) :icon_scratch:

Perhaps they will explain if they see this tweet.

Title: Re: Train updates, news and information
Post by: Angel on June 10, 2014, 02:53:12 pm
I think their answer will be that they hope someone will recognise them.
Title: Re: Train updates, news and information
Post by: Editor on June 10, 2014, 02:56:40 pm
I think their answer will be that they hope someone will recognise them.

Yes, but that could have been done with screen grabs only. There seems no reason to show the whole video in isolation. Or am I missing something?
Title: Re: Train updates, news and information
Post by: Angel on June 10, 2014, 03:18:48 pm
I agree, just what I think they will say!!

 :icon_scratch:
Title: Re: Train updates, news and information
Post by: Editor on June 10, 2014, 03:34:48 pm
The piece on the WHT site (http://www.whtimes.co.uk/news/watch_angle_grinder_gang_cut_into_railway_ticket_machine_1_3636984) does include a fairly good screen grab below the video, so I am puzzled why the how-to-raid-a-ticket-machine video has been made public. I am sure there is a good reason.

(http://www.whtimes.co.uk/polopoly_fs/1.3636982!/image/image.jpg_gen/derivatives/landscape_490/image.jpg)
Title: Re: Train updates, news and information
Post by: epiphany on June 10, 2014, 05:08:45 pm
More from the BBC.............

http://www.bbc.co.uk/news/uk-england-london-27778727 (http://www.bbc.co.uk/news/uk-england-london-27778727)
Title: Re: Train updates, news and information
Post by: GGDT on June 11, 2014, 07:48:10 pm
I get a train from Potters Bar into London once a month on average, always off peak.

I can honestly say that I've not got a train that hasn't departed at least 5 minutes late for several years.

In many cases they are 10 minutes late and occasionally even worse. It's got to the stage where I don't even bother getting to the station on time now as I know I won't miss it!

I'm frankly amazed that FCC have trains that depart early!
Title: Re: Train updates, news and information
Post by: sasquartch on June 12, 2014, 09:58:59 am
I use the train perhaps once or tewice a week, usually off peak.

Generally they seem to run on time, occasionally (mainly late at night) they run late but not as bad as some people make out. Of course in peak time it might be a different story.

Will be interesting to see how Govia perform when they take over the franchise.
Title: Re: Train updates, news and information
Post by: Angel on June 12, 2014, 05:53:50 pm
I just came back from Welham Green and noticed the 17.07 to WGC left there early and the 17.14 to Moorgate left Brookmans Park early.
Not a good day watching people have to make a mad dash for the trains.
 8) ::)
Title: Re: Train updates, news and information
Post by: Editor on July 15, 2014, 09:18:52 am
For anyone travelling to London this morning. Just seen this on Twitter.

Title: Re: Train updates, news and information
Post by: Editor on July 15, 2014, 10:58:05 am
Title: Re: Train updates, news and information
Post by: Editor on October 05, 2014, 07:49:45 am
This @GNRAilUK (https://twitter.com/GNRailUK) page for latest trains to and from Brookmans Park has been broken (when buses replace trains) since the new franchise took over. Have sent a reminder. The page they display is not much help. It means the link from our front page is not much use today. It's been three weeks since we first reported it in another thread (http://www.brookmans.com/forum/index.php/topic,4583.msg36154.html#msg36154).


Title: Re: Train updates, news and information
Post by: Editor on October 05, 2014, 01:36:38 pm
A reply from Brad at @GNRailUK (https://twitter.com/GNRailUK/).


Title: Re: Train updates, news and information
Post by: Angel on October 12, 2014, 07:59:42 am
I understand there are replacement buses again today but the live departure board isn't showing the info still.
Title: Re: Train updates, news and information
Post by: Editor on October 12, 2014, 08:30:47 am
I understand there are replacement buses again today but the live departure board isn't showing the info still.

I have sent them a tweet to remind them.

Title: Re: Train updates, news and information
Post by: Editor on October 12, 2014, 08:44:42 am
@GNRailUK (https://twitter.com/GNRailUK) has replied via Twitter.

Title: Re: Train updates, news and information
Post by: James Bentall on October 12, 2014, 09:42:05 am
http://traintimes.org.uk/live/bpk (http://traintimes.org.uk/live/bpk)


Works fine...


James
Title: Re: Train updates, news and information
Post by: Editor on October 12, 2014, 09:45:29 am
http://traintimes.org.uk/live/bpk (http://traintimes.org.uk/live/bpk)
Works fine...
James

Hi James, yes, I know, and thanks for sharing that link again. However they need to fix the other link because that is the one we use on the front page of the site for normal weekday services (which works fine). It's just that when there are replacement buses, the page fails to let passengers know. It would be nice if they could fix it so that the link from the front page of this site works whether trains or buses are running. David
Title: Re: Train updates, news and information
Post by: Editor on October 13, 2014, 06:37:10 am
Warning of possible delays for commuters today.


(http://www.brookmans.com/forumpics/Screen%20Shot%202014-10-13%20at%2006.36.05.png)

National Rail Enquiries - Service Alteration Details
Title: Re: Train updates, news and information
Post by: John_fraser on October 13, 2014, 06:38:19 am
6:35 was on time
Title: Re: Train updates, news and information
Post by: John_fraser on October 13, 2014, 06:42:38 am
Although it's not stopping at Hadley Wood.
Title: Re: Train updates, news and information
Post by: Editor on October 19, 2014, 08:10:52 am
It's been more than a month now and, @GNRailUK (https://twitter.com/GNRailUK) still hasn't fixed its train departure page (http://www.thameslinkrailway.com/your-journey/live-running-great-northern/BPK/departures/) so that it informs passengers when replacement buses are in operation - despite several tweets saying they will look into it. So, for those who rely on the link on the front page of this site for reliable information - apologies. Perhaps better use this link at weekends just to check. http://traintimes.org.uk/live/bpk (http://traintimes.org.uk/live/bpk)

The @GNRailUK tweet below does link through to a page with information (grab below), but the usual link to latest departures and arrivals is still bust.

I have tweeted again to remind them.

Title: Re: Train updates, news and information
Post by: Editor on October 19, 2014, 09:55:55 am
Tina @GNRailUK (https://twitter.com/GNRailUK) has promised to look into the broken page again. Let's hope it's third time lucky.


Title: Re: Train updates, news and information
Post by: Editor on October 19, 2014, 10:07:32 am
I have changed the latest train times link for Brookmans Park and Welham Green on the front page of this site to one suggested by James and which works. Will replace with the Great Northern link when they get round to fixing it. I've also added a link for Potters Bar trains. You can find all three halfway down the left-hand column on the front page of the site (http://www.brookmans.com).
Title: Re: Train updates, news and information
Post by: Editor on October 20, 2014, 08:05:40 am
Title: Re: Train updates, news and information
Post by: Editor on October 20, 2014, 03:47:53 pm
Title: Re: Train updates, news and information
Post by: Editor on October 24, 2014, 07:17:59 am
Looks like the 08:16 Brookmans Park to WGC and the 08:44 Brookmans Park to Moorgate are cancelled.

Title: Re: Train updates, news and information
Post by: Editor on October 24, 2014, 07:33:26 am
Just in from @GNRailUK (https://twitter.com/GNRailUK/).

 
Title: Re: Train updates, news and information
Post by: Editor on October 27, 2014, 06:21:43 am
Title: Re: Train updates, news and information
Post by: Editor on October 27, 2014, 06:56:24 am
Title: Re: Train updates, news and information
Post by: Editor on November 03, 2014, 07:10:44 am
The box on the front page of this site is still showing the yellow warning notice that was on display yesterday warning of engineering works and a replacement bus service. However, if you ignore that and scroll down you will see that the latest train arrival and departure times are working as they should be. I have dropped the guy who wrote the script a line to point this out.  David
Title: Re: Train updates, news and information
Post by: Editor on November 03, 2014, 10:26:02 am
All okay now. Apparently it's because that was what was showing on the National Rail site. David
Title: Re: Train updates, news and information
Post by: Editor on November 05, 2014, 05:50:25 am
Title: Re: Train updates, news and information
Post by: John_fraser on November 05, 2014, 05:59:55 am
There is more serious disruption due to engineering works. The 05:44 has not arrived yet. Delayed by 25 minutes. The 6:06 shows on time, but I have any doubts.
Title: Re: Train updates, news and information
Post by: John_fraser on November 05, 2014, 06:16:48 am
6:44 cancelled and 6:06 delayed by 24 minutes.
Title: Re: Train updates, news and information
Post by: Editor on November 05, 2014, 07:04:42 am
Title: Re: Train updates, news and information
Post by: John_fraser on November 05, 2014, 07:18:18 am
Is it me or does "are to be expected" read very differently to "are expected"?

"are expected" means : "We expect delays."

"are to be expected" means: "That's just the way it is. Deal with it"
Title: Re: Train updates, news and information
Post by: Editor on November 10, 2014, 07:03:57 am
If you commute from Brookmans Park to Welwyn Garden City you might want to keep an eye on the latest information. The live feed on the front page is showing that the 07:12, 07:42, 08:16, 08:44 are all cancelled, but a notice explains that there is a problem with the real-time information and the information might be incorrect. I am tweeting to @GNRailUK (https://twitter.com/GNRailUK) try to find out more. I will copy any responses below.

Title: Re: Train updates, news and information
Post by: Editor on November 10, 2014, 07:12:45 am
Thanks to @GNRailUK (https://twitter.com/GNRailUK) for the quick reply.

Title: Re: Train updates, news and information
Post by: Editor on November 10, 2014, 07:22:21 am
They are putting on buses.

Title: Re: Train updates, news and information
Post by: Editor on November 10, 2014, 07:32:31 am
More info ...

Title: Re: Train updates, news and information
Post by: Editor on November 10, 2014, 07:52:25 am
Title: Re: Train updates, news and information
Post by: Editor on November 10, 2014, 11:29:03 am
Title: Re: Train updates, news and information
Post by: John_fraser on November 10, 2014, 07:16:52 pm
Major issues with trains tonight. Signalling in Barnet area.
Title: Re: Train updates, news and information
Post by: Editor on November 13, 2014, 06:13:51 pm
Looks like their is a problem with the real-time updates on the front page of the site. Sorry about that. It's to do with the feed, not us.
Title: Re: Train updates, news and information
Post by: John_fraser on November 17, 2014, 07:09:16 am
Trains currently at a standstill. Signalling problems. The joy of the Monday morning commute.
Title: Re: Train updates, news and information
Post by: Abbot on November 17, 2014, 07:44:28 am
Have they started running yet??

Title: Re: Train updates, news and information
Post by: Editor on November 17, 2014, 07:48:40 am
Title: Re: Train updates, news and information
Post by: Editor on November 17, 2014, 07:49:48 am
I am adding the real-time feed from the front page of this site below for those relying on this thread to inform them of the latest information on cancellations and delays.

Title: Re: Train updates, news and information
Post by: John_fraser on November 17, 2014, 07:51:40 am
Abbot, no. We were stuck at Hadley Wood for 40 minutes then moved to Oakleigh Park where we're at a standstill again.
Title: Re: Train updates, news and information
Post by: John_fraser on November 17, 2014, 07:54:38 am
They've just said the signals are now working again, but I'd expect it to take some time to cleanup this mess.
Title: Re: Train updates, news and information
Post by: Editor on November 17, 2014, 07:56:40 am
Title: Re: Train updates, news and information
Post by: Editor on November 17, 2014, 08:12:39 am
Title: Re: Train updates, news and information
Post by: Editor on November 17, 2014, 08:25:14 am
Title: Re: Train updates, news and information
Post by: Editor on November 23, 2014, 05:19:52 pm

Wonder if they are planning to lay on replacement boats?
Title: Re: Train updates, news and information
Post by: Editor on November 23, 2014, 05:55:03 pm
Title: Re: Train updates, news and information
Post by: Editor on November 24, 2014, 10:36:29 am
Just in case anyone is planning on catching the train to or through WGC.

Title: Re: Train updates, news and information
Post by: Editor on November 24, 2014, 10:51:27 am
All clear at WGC according to @GNRailUK (https://twitter.com/GNRailUK)

Title: Re: Train updates, news and information
Post by: Editor on November 28, 2014, 07:56:51 am
Great Northern (@GNRailUK (https://twitter.com/GNRailUK)) is tweeting that "a couple [of trains] have been diverted into Kings Cross". This follows a series of angry tweets from commuters over the last 30 mins.

Title: Re: Train updates, news and information
Post by: GGDT on December 03, 2014, 02:29:04 pm
Great Northern (@GNRailUK (https://twitter.com/GNRailUK)) is tweeting that "a couple [of trains] have been diverted into Kings Cross". This follows a series of angry tweets from commuters over the last 30 mins.

<blockquote class="twitter-tweet" lang="en"><p><a href="https://twitter.com/sparegunner (https://twitter.com/sparegunner)">@sparegunner</a> <a href="https://twitter.com/JamesMGray10 (https://twitter.com/JamesMGray10)">@jamesmgray10</a> Originally there wasn't a problem, but alas you're right a couple have been diverted into Kings Cross. ^lloyd</p>&mdash; Great Northern (@GNRailUK) <a href="https://twitter.com/GNRailUK/status/538235961231306752 (https://twitter.com/GNRailUK/status/538235961231306752)">November 28, 2014</a></blockquote> <script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script>

Was it just me who had a chuckle because it was an Arsenal fan who was inconvenienced in that tweet?  >:D
Title: Re: Train updates, news and information
Post by: Editor on December 04, 2014, 07:40:30 am
Title: Re: Train updates, news and information
Post by: Editor on December 11, 2014, 07:08:50 am
Title: Re: Train updates, news and information
Post by: Editor on December 11, 2014, 06:16:35 pm
Just seen on the front page of our site (http://www.brookmans.com) that "Trains between Moorgate and Finsbury Park are being delayed by up to 20 minutes"  screen grab below.

 
Title: Re: Train updates, news and information
Post by: Editor on December 11, 2014, 07:06:52 pm
Title: Re: Train updates, news and information
Post by: Editor on December 12, 2014, 04:57:34 pm
Warning of disruptions tonight.

Title: Re: Train updates, news and information
Post by: Peeplins on December 12, 2014, 05:14:28 pm
Xmas party night in the capital!  >:D  Just saying !
Title: Re: Train updates, news and information
Post by: Editor on December 12, 2014, 08:08:24 pm
Title: Re: Train updates, news and information
Post by: Editor on December 26, 2014, 08:31:02 pm
King's Cross trains cancelled after Christmas engineering work overruns
Title: Re: Train updates, news and information
Post by: Editor on December 27, 2014, 08:34:25 am
Title: Re: Train updates, news and information
Post by: Editor on December 27, 2014, 02:24:59 pm
Not a day to attempt travelling by train unless you have no choice.

Title: Re: Train updates, news and information
Post by: Editor on January 02, 2015, 08:14:31 am
Rail fare rises come into effect
Title: Re: Train updates, news and information
Post by: Editor on January 08, 2015, 06:41:24 am
A chance for Brookmans Park commuters to share their views on the current rail service.


Title: Re: Train updates, news and information
Post by: Editor on May 21, 2015, 08:14:35 am
Title: Re: Train updates, news and information
Post by: Editor on May 21, 2015, 04:26:32 pm
Title: Re: Train updates, news and information
Post by: Editor on May 22, 2015, 11:51:53 am
No trains between Moorgate and Finsbury Park until at least 12:45
http://www.nationalrail.co.uk/service_disruptions/98938.aspx (http://www.nationalrail.co.uk/service_disruptions/98938.aspx)
A broken down train at Drayton Park means that trains are currently unable to run between Moorgate and Finsbury Park. Trains may be diverted to start / terminate at London Kings Cross. There is no firm estimate yet of how long disruption will last but it is likely to continue until at least 12:45.

Title: Re: Train updates, news and information
Post by: Editor on May 22, 2015, 11:56:10 am
Title: Re: Train updates, news and information
Post by: Editor on July 13, 2015, 06:47:13 am
Title: Re: Train updates, news and information
Post by: Editor on July 13, 2015, 07:10:26 am
Title: Re: Train updates, news and information
Post by: Editor on October 28, 2015, 04:47:24 pm
Title: Re: Train updates, news and information
Post by: Editor on October 29, 2015, 07:40:44 am
Title: Re: Train updates, news and information
Post by: Editor on November 11, 2015, 07:01:55 am

Title: Re: Train updates, news and information
Post by: Editor on November 11, 2015, 07:15:43 am
More on this...
Title: Re: Train updates, news and information
Post by: Editor on November 11, 2015, 07:17:01 am

Title: Re: Train updates, news and information
Post by: Editor on December 21, 2015, 08:07:44 am
Apparently, the consumer group Which? wants rail delay refunds to be made easier to claim. According to the BBC, the group says that after questioning 7,000 passengers they found that "only a third of people who may have been entitled to compensation actually bothered to claim it".

I wonder whether it would be worth commuters taking pictures of departure boards when delays/cancellations are announced just to help compile evidence for those who want to make claims in the future? The pictures could be attached to this thread - just click the 'Attachments and other options' link when posting.

Which? files super-complaint on rail delay compensation - BBC News
Title: Re: Train updates, news and information
Post by: James Bentall on December 21, 2015, 09:11:33 am
Dave


You may want to look at


http://www.recenttraintimes.co.uk/


for example will show you individual train details for the last 3 months and also summarise train times so you can see which is the most reliable train to catch for your commute.


James
Title: Re: Train updates, news and information
Post by: Editor on December 21, 2015, 09:27:38 am
You may want to look at http://www.recenttraintimes.co.uk/ for example will show you individual train details for the last 3 months and also summarise train times so you can see which is the most reliable train to catch for your commute.

Wow, thanks for that James. What a great resource. I just tried it out (screen grab below) with a query about the reliability of trains from BPK to FPK between 06:00 and 10:00. I didn't realise that site existed. Excellent. Thanks
Title: Re: Train updates, news and information
Post by: Editor on December 21, 2015, 09:38:39 am
The figures for the commute back from FPK to BPK on a weekday evening is also interesting. I set it for 100 days.
Title: Re: Train updates, news and information
Post by: MikeL on December 22, 2015, 01:59:51 pm
Looks like another fun journey home today...
"Emergency services are dealing with an incident near Potters Bar which is causing delays of up to 90 minutes between London Kings Cross / Moorgate and Stevenage. This is expected to continue until 19:00."
Title: Re: Train updates, news and information
Post by: MikeL on December 22, 2015, 02:30:16 pm
It get's better...
"Stations between Alexandra Palace and Knebworth will not be served"
Title: Re: Train updates, news and information
Post by: Editor on December 22, 2015, 03:42:37 pm
Festive (or not so festive) 'service summary' tweeted by @GNRailUK (https://twitter.com/GNRailUK).  ;)

Title: Re: Train updates, news and information
Post by: Editor on December 22, 2015, 03:46:51 pm


Title: Re: Train updates, news and information
Post by: Editor on December 22, 2015, 04:33:40 pm
An update from Great Northern...

Title: Re: Train updates, news and information
Post by: Editor on December 22, 2015, 05:16:53 pm
Fatality at Potters Bar station
Title: Re: Train updates, news and information
Post by: Editor on December 23, 2015, 07:22:09 am
Title: Re: Train updates, news and information
Post by: Editor on July 14, 2016, 11:31:24 am
Just driven past Potters Bar Station and saw lots of police and ambulance activity and this is why. Very sad.


Title: Re: Train updates, news and information
Post by: Editor on July 22, 2016, 12:25:51 pm
Title: Re: Train updates, news and information
Post by: Editor on July 22, 2016, 12:31:52 pm
Title: Re: Train updates, news and information
Post by: Editor on July 22, 2016, 12:55:21 pm
Disruption on Great Northern trains until 4.30pm - affecting services between Kings Cross/Moorgate, Welwyn Hatfield and Stevenage
Title: Re: Train updates, news and information
Post by: Nobby on August 13, 2016, 09:10:02 pm
I note that Great Northern have been cancelling alternate trains yet again today. Effectively they are running only hourly services - and this is not the first time this has happened at weekends. Another attempt to boost their profits at the expense of passengers I suspect.
Title: Re: Train updates, news and information
Post by: Angel on August 14, 2016, 07:42:14 pm
Today the ticket machine at Brookmans Park was 'Out of Service' so was unable to buy a Travelcard.  Went to Moorgate but wasn't able to buy the ticket there as ticket office closed so had to go back to Finsbury Park so I could buy my Travelcard.
So, tip to remember is to break your journey at Finsbury Park if you're unable to buy a ticket at weekends as they seem to always have manned offices.

Title: Re: Train updates, news and information
Post by: Nobby on August 14, 2016, 08:28:31 pm
This evening consecutive trains from London were cancelled - 20.42 and 21.12.
come back British Rail - all is forgiven!
Title: Re: Train updates, news and information
Post by: Editor on August 15, 2016, 08:22:38 am
I note that Great Northern have been cancelling alternate trains yet again today. Effectively they are running only hourly services - and this is not the first time this has happened at weekends. Another attempt to boost their profits at the expense of passengers I suspect.
This seems to be fairly regular now. I saw a few tweets suggesting that there is no spare capacity in the number of drivers employed and that the company is relying on overtime to cover basic shifts, but that might have been just an angry commuters venting. A grab from the front page of this site showing the next few services this morning shows more delays and a cancellation. Not an unusual sight these days.
Title: Re: Train updates, news and information
Post by: Nimbus on August 15, 2016, 10:37:38 am
This seems to be fairly regular now. I saw a few tweets suggesting that there is no spare capacity in the number of drivers employed and that the company is relying on overtime to cover basic shifts, but that might have been just an angry commuters venting.
A fairly level-headed rail enthusiast site (the name of which I've forgotten) backs this up. Among the many points it discussed about the background to the ongoing Southern debacle, it mentioned the same management group were taken aback by the shortage of drivers they inherited on the Great Northern when they took that on.


In due course, when the GN gets hooked onto the Thameslink spine, any Southern troubles will become ours too!


Ironically, since privatisation of our railways, government/Department for Transport micro-management has become an accepted norm, whilst in BR days the government interface with the railways was the BR Board.
Title: Re: Train updates, news and information
Post by: Editor on August 15, 2016, 06:28:07 pm
Much of the same this evening - screen grabs from our front page below.
Title: Re: Train updates, news and information
Post by: Nobby on August 15, 2016, 08:00:31 pm
This morning the ticket office was closed, the ticket machine was out of order and the 7.42 to Moorgate was cancelled.
This evening three out of four trains from Highbury & Islington were cancelled in the later evening rush hour- the 18.51, the 19.06 and the 19.46.
Great Northern has cynically cut the number of staff to below the necessary minimum to run the service in order to maximise their profits. And what did the Government's Rail Minister do when problems surfaced on Southern Railways? She resigned and ran away rather than facing up to her responsibilities.

Complete shambles.
Title: Re: Train updates, news and information
Post by: Editor on August 16, 2016, 11:52:56 am
Complete shambles.
I wonder whether they will invest the 1.9% hike in fares in more drivers and better customer service?
UK rail fares to rise by 1.9%
Title: Re: Train updates, news and information
Post by: Nobby on August 17, 2016, 06:54:48 pm
Ticket office was unmanned again this morning.
Title: Re: Train updates, news and information
Post by: Editor on August 20, 2016, 11:40:18 am
Several cancellations today including consecutive trains. Not good.
Title: Re: Train updates, news and information
Post by: Angel on August 20, 2016, 07:09:04 pm
I think it would probably be better if they just ran an hourly service at weekends and hopefully no cancellations!  At least then, people would have more idea of what time trains would be running.
To think there were a lot of complaints about FCC but this lot seem to be worse.
 :(
Title: Re: Train updates, news and information
Post by: Angel on August 20, 2016, 07:13:14 pm
Same thing this evening.
Title: Re: Train updates, news and information
Post by: Editor on August 20, 2016, 09:14:47 pm
Yes, so that means a taxi from Potters Bar again. Appalling service.
Title: Re: Train updates, news and information
Post by: Editor on August 20, 2016, 09:18:07 pm

Wrong type of staffing levels, wrong priorities - profit over customers.
Title: Re: Train updates, news and information
Post by: Nobby on August 20, 2016, 10:57:20 pm
It's ironic that at a time when the Tube is introducing new services, grasping Great Northern is abolishing ours! I wonder how travellers got home from London tonight. It looks like nearly every train was cancelled.
Title: Re: Train updates, news and information
Post by: Editor on August 21, 2016, 08:14:34 am
Question for @GNRailUK re last night’s cancellation farce on WGC line - is it that you don’t employ enough drivers or that those you have are more prone to sickness than is the norm?

Title: Re: Train updates, news and information
Post by: Editor on August 22, 2016, 06:40:57 am
Not a great start to the week.
Title: Re: Train updates, news and information
Post by: Editor on August 26, 2016, 08:34:30 pm
Not looking good for anyone relying (is that word even appropriate?) on travelling by train tonight.
Title: Re: Train updates, news and information
Post by: Editor on August 26, 2016, 08:42:39 pm
Well, at least @GNRailUK replied, although with a familiar excuse.


Title: Re: Train updates, news and informat
Post by: Angel on August 27, 2016, 07:43:10 am
I spoke to someone who works for GN Rail this week and they said Driver jobs aren't advertised.  A friend also said he'd searched recently to see the possibilities of becoming a driver but couldn't find jobs advertised anywhere either.
I know 'crew' probably means more than just the drivers but that would be a start.
Title: Re: Train updates, news and information
Post by: Editor on August 27, 2016, 07:56:36 am
I spoke to someone who works for GN Rail this week and they said Driver jobs aren't advertised.  A friend also said he'd searched recently to see the possibilities of becoming a driver but couldn't find jobs advertised anywhere either.
I know 'crew' probably means more than just the drivers but that would be a start.

Interesting. Last night they replied to my tweet with this.


Which points to this article.

Bringing in more drivers for Thameslink and Great Northern : Thameslink and Great Northern
Title: Re: Train updates, news and information
Post by: Angel on August 27, 2016, 08:03:22 am
Maybe you should try asking them where you can apply for a job as a driver and see the process involved!
Unlike where I work, you would probably get 'sick pay'!
Title: Re: Train updates, news and information
Post by: Editor on August 27, 2016, 08:49:38 am
Title: Re: Train updates, news and information
Post by: Editor on August 27, 2016, 02:55:22 pm
Another drive to the station or taxi then!    ::)  :-\
Title: Re: Train updates, news and information
Post by: Editor on August 27, 2016, 09:08:14 pm
enough said
Title: Re: Train updates, news and information
Post by: Editor on August 28, 2016, 07:29:51 pm
 ::)
Title: Re: Train updates, news and information
Post by: Angel on August 28, 2016, 08:46:43 pm
I've just checked the link GN Rail posted on Twitter about delay repay and it says they're experiencing high volumes of claims at the moment!
This is the worst I've ever known it.
Do you know when their franchise expires?
 :(
Title: Re: Train updates, news and information
Post by: Nobby on August 28, 2016, 09:11:41 pm
Just looked at this evening's "service". The 21.14, 22.14 and 22.44 to Moorgate have been cancelled. The 21.42 and 22.42 to WGC have also been cancelled. GN has almost cancelled our Sunday service entirely!
Title: Re: Train updates, news and information
Post by: Angel on August 28, 2016, 09:22:40 pm
I'm almost looking forward to a weekend of engineering works as at least the replacement buses seem to run.
These delays are putting me off going out at weekends.
Title: Re: Train updates, news and information
Post by: Nimbus on August 28, 2016, 09:48:39 pm
Here's some background reading. GN gets mentioned in passing, but they illustrate what's preoccupying GN management elsewhere at the moment.


http://www.londonreconnections.com/2016/railway-roulette/ (http://www.londonreconnections.com/2016/railway-roulette/)
http://www.londonreconnections.com/2016/last-stand-old-guard/ (http://www.londonreconnections.com/2016/last-stand-old-guard/)
Title: Re: Train updates, news and information
Post by: Editor on August 29, 2016, 07:55:23 am
Here's some background reading. GN gets mentioned in passing, but they illustrate what's preoccupying GN management elsewhere at the moment.
http://www.londonreconnections.com/2016/railway-roulette/ (http://www.londonreconnections.com/2016/railway-roulette/)
http://www.londonreconnections.com/2016/last-stand-old-guard/ (http://www.londonreconnections.com/2016/last-stand-old-guard/)

Thanks for sharing those two articles Nimbus - interesting reads.

I guess that when GTR originally pitched to run the service they were aware of many of the issues mentioned - which include growing passenger numbers, the state of the rail infrastructure, and the required staffing levels to run the service being expected/promised.

Their research for the successful bid would, I presume, have been detailed. I would be surprised if they didn’t have to address such points in their proposal which was later accepted, and which, perhaps, included an outline for a timetable which, increasingly, they seem unable to honour.

It seems to me that whatever company runs our local services they will have to address the same problems, and with shareholder/stakeholder demands and expectations high they will always be between a rock and a hard place.

With public transport being so crucial for getting people from A to B in order to keep ithe country ticking over, is it wise to risk it in the hands of the profit-focused private sector?

On a personal level, all I know is that when friends and family want to visit, or I need to get to London or to an airport, I now expect delays and cancellations and, frequently, have to make alternative arrangements, which are costly.

The Govia Thameslink About Us (http://www.thameslinkrailway.com/about-us/about-us/) page makes interesting reading and includes this promise for improvements.
Title: Re: Train updates, news and information
Post by: Editor on August 29, 2016, 09:37:51 am
A local resident has just sent me the publicity Govia published in 2014 after being awarded the local franchise. It includes the introduction of cheaper advance fares, Oyster at Brookmans Park, and customer and stakeholder engagement.

http://www.brookmans.com/pdfs/Govia%20plans%202014.pdf
Title: Re: Train updates, news and information
Post by: sasquartch on August 29, 2016, 10:35:47 am
To be fair to them using an Oyster card out to WGC was an aim and in conjunction with TFL - so not really in their hands.

The record for cancelled trains recently has been very poor. Last night alone there were at least 3 trains cancelled from around 10pm when I looked. Sure there were other cancellations too.

At what point can a season ticket holder be refunded when trains don't run I wonder ? Its not even as though a bus replacement service is offered, its just pot luck if your desired train runs.
Title: Re: Train updates, news and information
Post by: Editor on August 30, 2016, 05:18:09 pm
...
Title: Re: Train updates, news and information
Post by: Editor on August 30, 2016, 09:08:00 pm
.
Title: Re: Train updates, news and information
Post by: Angel on September 03, 2016, 11:22:43 am
At present trains aren't running into Moorgate because of a signalling fault.  Hopefully, only temporary but at least it looks like they are running which is something!!
Title: Re: Train updates, news and information
Post by: Editor on September 03, 2016, 04:22:35 pm
For anyone planning to head into London for the evening, do check the departure board on the front of this site - they've started to cancel trains already.
Title: Re: Train updates, news and information
Post by: Editor on September 03, 2016, 09:36:35 pm
Well at least the taxi drivers at Potters Bar station are smiling. Yet more cancellations and yet another £7 for a taxi home from Potters Bar. What a rubbish service from Great Northern.
Title: Re: Train updates, news and information
Post by: Editor on September 10, 2016, 11:44:09 am
Wrong type of drizzle?
Title: Re: Train updates, news and information
Post by: Editor on September 11, 2016, 09:30:56 pm
Trouble on the tracks again tonight. Tube/taxi solution?
Title: Re: Train updates, news and information
Post by: Angel on September 11, 2016, 10:41:29 pm
For anyone who is delayed by more than 30 minutes, don't forget to claim 'delay repay'

http://www.thameslinkrailway.com/contact-us/delay-repay/claim-form/
Title: Re: Train updates, news and information
Post by: Nobby on September 15, 2016, 06:57:52 pm
I claimed through the Delay Repay scheme for a journey on 15th August. Their automated response said Great Northern would contact me within 20 working days. Their website tells us not to chase them, promising a response within 20 working days.
Well it's now 22 working days and I haven't heard a thing.
Shocking service, dishonest customer communications - Great Northern really is an appalling company.
Perhaps our MP would like to intervene.....
Title: Re: Train updates, news and information
Post by: Angel on September 15, 2016, 07:09:37 pm
Are you on Twitter Nobby?  Often a good way to have a go as public.
Title: Re: Train updates, news and information
Post by: Adrian on September 15, 2016, 10:57:54 pm
Well it's now 22 working days and I haven't heard a thing.


How Timely.

Today (15/09/16) I received a credit note for a late train. See attached.

It is dated 30/08/16 so spent 2 weeks lost in the system before hitting my door mat.
The actual date I submitted the claim was 01/08/16.

The payment is wrong as I had two tickets for the same train not one but their system can't cope with that. It is a derisory amount but the service is so poor it is more to register protest than to claim.
Title: Re: Train updates, news and information
Post by: Nimbus on September 15, 2016, 11:05:45 pm
How do you redeem this, if you use unmanned stations?
Title: Re: Train updates, news and information
Post by: Adrian on September 15, 2016, 11:18:40 pm
Claim here...... and be prepared to wait ..... and wait ...... and wait......


http://www.thameslinkrailway.com/contact-us/delay-repay/ (http://www.thameslinkrailway.com/contact-us/delay-repay/)
Title: Re: Train updates, news and information
Post by: Adrian on September 15, 2016, 11:23:15 pm
How do you redeem this, if you use unmanned stations?


Pass ... perhaps once you have collected a few you could just ride the train without a ticket and when the revenue inspector stops you and issues an on-the-spot fine you could offer to pay in vouchers.
Title: Re: Train updates, news and information
Post by: shads on September 16, 2016, 10:58:16 am
Just reading about the Landslide and derailment near Watford Junction. I have noticed over the last few years the systematic cutting down of trees from the railway banks. This maybe in an effort to reduce the effect of "leaves on the track" but it also makes me think the railway companies maybe giving themselves a bigger headache in the form of landslides as you no longer have the tree roots holding the soil together.
Title: Re: Train updates, news and information
Post by: Angel on September 17, 2016, 07:07:36 pm
.... and so it begins again.
Title: Re: Train updates, news and information
Post by: Angel on September 17, 2016, 08:14:20 pm
 >:(
Title: Re: Train updates, news and information
Post by: sasquartch on September 22, 2016, 09:57:03 am
Last night the 20:14 Moorgate train never turned up, nor did the following 20:44

Apparently never left WGC despite the signs claiming they were on time, then progressively later before disappearing off the board. If they just said the trains are cancelled then at least I can make alternative arrangements rather than waiting for a train that they themselves know isn't going to arrive.
Title: Re: Train updates, news and information
Post by: Editor on September 24, 2016, 07:15:29 am
Just in case you were planning on a trip to London this morning...
Title: Re: Train updates, news and information
Post by: Editor on September 24, 2016, 08:18:19 am
on it goes...
Title: Re: Train updates, news and information
Post by: larrylamb on September 24, 2016, 10:22:41 am
Soon all the train enthusiasts will be flocking to see a thames link train rather than flying Scotsman......
Title: Re: Train updates, news and information
Post by: t3gav on September 24, 2016, 12:05:12 pm
Not sure if this helps or has been mentioned already but it's very easy to claim compensation for delays, my girlfriend got a cheque last week, only takes 2 mins. I can get details if you like?
Title: Re: Train updates, news and information
Post by: sasquartch on September 24, 2016, 12:06:32 pm
11:44 and 12:14 to Moorgate also cancelled

Pathetic
Title: Re: Train updates, news and information
Post by: Editor on September 24, 2016, 12:27:22 pm
Soon all the train enthusiasts will be flocking to see a thames link train rather than flying Scotsman......
   ;D 

Sadly more cancellations announced...   ::)
Title: Re: Train updates, news and information
Post by: Angel on September 24, 2016, 12:32:23 pm
Not sure if this helps or has been mentioned already but it's very easy to claim compensation for delays, my girlfriend got a cheque last week, only takes 2 mins. I can get details if you like?

Yes, I posted a link on 11 September (see below).  Ok but you don't get full amount back I think and still delayed.

For anyone who is delayed by more than 30 minutes, don't forget to claim 'delay repay'

http://www.thameslinkrailway.com/contact-us/delay-repay/claim-form/
Title: Re: Train updates, news and information
Post by: Editor on September 25, 2016, 04:31:58 pm
Unfortunately, it is no longer advisable to rely on public transport. It really is a pathetic service.
Title: Re: Train updates, news and information
Post by: Editor on September 25, 2016, 05:52:52 pm
 :icon_scratch:
Title: Re: Train updates, news and information
Post by: Editor on September 25, 2016, 07:55:56 pm
One an hour each way.
Title: Re: Train updates, news and information
Post by: Nobby on September 27, 2016, 07:13:06 pm
The 7.42 was cancelled again this morning. The train disinformation display said it was delayed until 7.41 which meant that loads of people travelled to the station expecting it to turn up, only to find they could have spent an extra 15 minutes in bed - actually 20 minutes as the 7.57 was late. Still no word from our MP on the matter; it was his government that awarded the franchise to this appalling company.
Title: Re: Train updates, news and information
Post by: Grant Shapps MP on September 28, 2016, 08:50:51 am
As a user of the line most weekdays I agree the service is beyond appalling. I have been on their case with this ultimatum issued recently:
http://www.shapps.com/2016/09/shapps-issues-ultimatum-to-train-bosses-after-continual-poor-service (http://www.shapps.com/2016/09/shapps-issues-ultimatum-to-train-bosses-after-continual-poor-service)


This has in turn elicited a very lengthy response. More characters than the forum allows to post, so I'll put up on my website and come back to link it shortly.



Grant.

Title: Re: Train updates, news and information
Post by: Grant Shapps MP on September 28, 2016, 08:57:30 am
And here is the full response. My next step is a further meeting with Great Northern where I'll be challenging them on some of the contents of this response:
http://www.shapps.com/2016/09/great-northern-respond-to-shapps-ultimatum/
Title: Re: Train updates, news and information
Post by: sasquartch on September 28, 2016, 09:22:13 am
Grant

As someone who only uses the train only once or twice a week I perhaps am less inconvenienced than daily commuters, however I have seen a reliable service deteriorate into a shambles with serious doubt as to whether I can even get to my destination - usually only Potters Bar - which in daylight is walkable if I know the train isn't going to arrive

What I want to know is what the financial penalties are - presumably Great Northern had to sign up to some sort of service level agreement - and because of their failure to recruit sufficient drivers to save them money, they now cannot fulfil their obligations.

To cap it all there are regular tannoy announcements at BP station informing us that there is a consultation in progress about actually reducing the number of services from BP :-(

I hate to say it but maybe Labour have the right idea about bringing the railways back into public ownership.

I would encourage you to take a very robust line with Great Northern

Great Northern and Southern are great examples, unfortunately, of how the franchise system isn't working, at least for it's customers.

Title: Re: Train updates, news and information
Post by: Editor on September 28, 2016, 03:26:19 pm
I hate to say it but maybe Labour have the right idea about bringing the railways back into public ownership.

I think you are right, sasquartch, public ownership of our railways could be the answer.

Title: Re: Train updates, news and information
Post by: Editor on October 01, 2016, 09:15:03 am
Our front page local trains updates are not working at the moment. The site supplying the data is currently offline. In the meantime you can always check on the Great Northern site.

http://www.thameslinkrailway.com/your-journey/live-travel-info/BPK/departures/ (http://www.thameslinkrailway.com/your-journey/live-travel-info/BPK/departures/)
Title: Re: Train updates, news and information
Post by: Editor on October 05, 2016, 08:02:12 am
It looks like the site suppling our front page local trains updates is down at the moment (as of 8am 5 Oct). You can always check on the Great Northern site for the latest departures. http://www.thameslinkrailway.com/your-journey/live-travel-info/BPK/departures/
Title: Re: Train updates, news and information
Post by: Editor on October 08, 2016, 08:58:46 am
Good question...

Title: Re: Train updates, news and information
Post by: Editor on October 08, 2016, 10:14:30 am
Keep an eye out for any cancellations today if you are planning a trip to WGC or London.  ::)
Title: Re: Train updates, news and information
Post by: Editor on October 08, 2016, 12:29:14 pm
Disruption warning...
Title: Re: Train updates, news and information
Post by: chicken legs on October 08, 2016, 01:15:56 pm
Grant Shapps was knocking on doors in Welham Green this morning.  When I was asked if there was anything to which I should like him to give his attention, I chose the shocking record of our train company.  I hope he's working hard on it for us.
Title: Re: Train updates, news and information
Post by: Editor on October 10, 2016, 09:16:53 am
Off-peak disruption this morning.
Title: Re: Train updates, news and information
Post by: Editor on October 13, 2016, 10:21:34 am
Title: Train timetable consultation - proposed downgrade of service
Post by: ML on October 17, 2016, 08:32:26 pm
Calling all train commuters who use Brookmans Park and Welham Green train stations. 

Great Northern are consulting on a new train timetable from 2018 headed "GTR 2018 Timetable Consultation".  The consultation is highly misleading because it talks about improvements to services, but on the very last page (page 71) in a footnote, it makes clear that whilst all stations on the WGC to Moorgate line will get 4 trains per hour during peak and off peak services, there is an exception from BP and Welham Green which will only get 2 trains per hour, down from 3 at the moment.

This seems completely unacceptable, particularly if we consider the proposed housing developments for the area and smacks of disjointed planning for new housing and transport services.  Is anyone else concerned about this downgrade in service?
Title: Re: Train timetable consultation - proposed downgrade of service
Post by: Angel on October 17, 2016, 09:35:25 pm
Calling all train commuters who use Brookmans Park and Welham Green train stations. 

Great Northern are consulting on a new train timetable from 2018 headed "GTR 2018 Timetable Consultation".  The consultation is highly misleading because it talks about improvements to services, but on the very last page (page 71) in a footnote, it makes clear that whilst all stations on the WGC to Moorgate line will get 4 trains per hour during peak and off peak services, there is an exception from BP and Welham Green which will only get 2 trains per hour, down from 3 at the moment.

This seems completely unacceptable, particularly if we consider the proposed housing developments for the area and smacks of disjointed planning for new housing and transport services.  Is anyone else concerned about this downgrade in service?

Hi ML, there is a thread about this already:  http://www.brookmans.com/forum/index.php/topic,5435.0.html
Title: Re: Train updates, news and information
Post by: Editor on October 22, 2016, 09:47:23 pm
Looks like it might be hard getting home by train from London tonight.  ::)
Title: Re: Train updates, news and information
Post by: Editor on October 24, 2016, 10:29:46 pm
Not many trains home from London tonight. Two cancellations, including the last train.  :-\
Title: Re: Train updates, news and information
Post by: Editor on October 27, 2016, 07:32:41 am
Title: Re: Train updates, news and information
Post by: Editor on October 29, 2016, 04:52:00 pm
Great Northern is certainly rehearsing enthusiastically for the reduced service.   :icon_scratch:
Title: Re: Train updates, news and information
Post by: Nobby on October 29, 2016, 07:59:13 pm
Lots of cancellations tonight, and a replacement bus service.
Title: Re: Train updates, news and information
Post by: Editor on October 29, 2016, 08:12:47 pm
Lots of cancellations tonight, and a replacement bus service.

Not good is it.
Title: Re: Train updates, news and information
Post by: Angel on October 30, 2016, 09:59:34 am
Replacement buses today between Welwyn Garden Centre and Alexandra Palace.

(Different times too)
Title: Re: Train updates, news and information
Post by: Nobby on November 06, 2016, 07:29:25 pm
And buses only tonight as well.
Title: Re: Train updates, news and information
Post by: Editor on November 14, 2016, 06:59:44 am
Both the 06:34 and 06:54 to London cancelled this morning. What a rubbish service. Of course there is no compensation for the extra cost of driving and parking. Made a fitting screen grab from the Sainsbury's festive ad.   ::)
Title: Re: Train updates, news and information
Post by: Editor on November 14, 2016, 07:27:22 am
From the Great Northern site (see grab below), but contradictory tweets. First sent 06:15 and the second at 06:46. Probably fair to say they have no idea what's going on.  :icon_scratch:


Title: Re: Train updates, news and information
Post by: Editor on November 16, 2016, 04:45:30 pm
Ongoing rubbish service.  :-\
Title: Re: Train updates, news and information
Post by: Nobby on November 28, 2016, 10:18:53 pm
Service bad again. Rail replacement on Sunday, ticket office closed this morning, 7.42 cancelled at short notice, 7.57 six minutes late, and the 22.16 from Moorgate cancelled this evening. I recall one of Great Northern's excuses was that it takes 14 months to train a driver. Well they've had the franchise for over two years now, so the problem is clearly of their own making.
They're getting away with it, and there seems to be nothing to stop them.
Title: Re: Train updates, news and information
Post by: Angel on November 29, 2016, 07:00:40 am
Service bad again. Rail replacement on Sunday

I quite like it when they put on replacement buses as at least they aren't cancelled!  Unfortunately, a lot of the drivers don't seem to know where they're going, which happened twice on Sunday with the drivers asking for directions from passengers.

 :)
Title: Re: Train updates, news and information
Post by: Editor on November 30, 2016, 02:13:24 pm
Has there been an incident on the line to cause so many cancellations, or is it just the increasingly common shoddy service?
Title: Re: Train updates, news and information
Post by: shads on November 30, 2016, 04:43:00 pm
This really is getting beyond a joke, trains late in morning on way to work then messed up on way home so late home also...its seems to be everyday there is a problem. Oh and another moan, When was it suddenly OK to stand still on both sides of the escalators at Moorgate...its becoming a log jam at the top of the escalators every evening as people are not walking down on the left hand side, STAND on the RIGHT and WALK down on the LEFT, same way it has been forever, then there will not be a crush at the top of the escalator, or at least a less of a crush anyway
 
Title: Re: Train updates, news and information
Post by: Nobby on November 30, 2016, 09:38:18 pm
Today 8.27 arrived at Moorgate 15 minutes late. 8.44 cancelled. Ticket office closed again. 22.16 from Moorgate this evening cancelled. It gets no better.
Title: Re: Train updates, news and information
Post by: Nobby on December 10, 2016, 04:34:08 pm
Great Northern treating travellers with contempt again tonight. WGC trains at 16.44 and 18.14 cancelled, and two consecutive trains from Moorgate (17.42 and 18.12) also cancelled. I expect it will be rail replacement buses again tomorrow. Great Northern will soon propose cutting all weekend services on the grounds that nobody uses them!
Title: Re: Train updates, news and information
Post by: Editor on December 12, 2016, 08:55:57 pm
Has there been an incident on the track tonight or is this just another sign of a shoddy service?
Title: Re: Train updates, news and information
Post by: James Bentall on December 13, 2016, 12:00:37 am
Their twitter feed reported damage to overhead power lines at Hatfield
Title: Re: Train updates, news and information
Post by: Purrfect on December 13, 2016, 06:35:11 pm
The 9.58pm arrived at Brookmans Park only a couple of minutes late so the overhead line problems had been resolved fairly quickly. The station staff at Finsbury Park said don’t rely on the Train Apps as they can often be misleading i.e. later ‘cancelled’ trains may actually run on time like last night so best check at the station first before catching a bus/tube/cab!
Title: Re: Train updates, news and information
Post by: Editor on December 17, 2016, 05:16:42 pm
The latest train arrivals and departures widget on the front page is not working at the moment. The note suggests the feed is being blocked. Not sure how much people rely on these updates - we certainly check them every day. If Matthew (the guy who captures the data) can't sort it, then we will have to try to find another solution.
Title: Re: Train updates, news and information
Post by: Nobby on December 17, 2016, 05:42:33 pm
The train update is something I use a lot, not having an I-thingy. It will be a shame to see it go.
Title: Re: Train updates, news and information
Post by: Angel on December 17, 2016, 07:13:29 pm
I use it a lot too.
Title: Re: Train updates, news and information
Post by: Editor on December 19, 2016, 07:09:45 am
Matthew, the bloke who wrote the code for the latest train times updates on the front page of the site, has come up with a temporary fix.
Title: Re: Train updates, news and information
Post by: Angel on December 23, 2016, 04:21:51 pm
Not great for anyone travelling this evening and having to wait an hour.
 
Title: Re: Train updates, news and information
Post by: jmj on December 28, 2016, 10:14:31 pm
Commuter info:
An annual season ticket from Brookmans Park to Moorgate/Kings Cross goes up from £2088 to £2124 from Monday 2/1/17 (1.7% rise), so you may want to consider renewing before then to save yourself £36.
Title: Re: Train updates, news and information
Post by: sasquartch on December 28, 2016, 11:53:02 pm
Another cancellation tonight, the 20:14 Moorgate train cancelled.

I actually got the 20:12 to Hatfield and got the 20:28 fast train back to Potters Bar which was quicker than waiting for the next Moorgate bound train

Not sure whether my ticket (BP - PB) would have been valid even though that was the route I took even if via Hatfield
Title: Re: Train updates, news and information
Post by: Editor on February 23, 2017, 11:47:35 am
Be sure to leave enough time if you are travelling by train (http://www.thameslinkrailway.com) to and from BP today.
Title: Re: Train updates, news and information
Post by: Editor on April 15, 2017, 09:12:45 am
I am confused by this Great Northern tweet. It reads "If you're delayed by 15 mins or more, we'll compensate you", but when I click the link, the page I am directed to reads: "We know how frustrating train delays can be, and we do our best to keep you moving. But if you’re delayed by half an hour or more, you may be entitled to compensation." and then, in the next paragraph, "You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works.". So which is it, 15 or 30 mins? Can anyone interpret, please?

Title: Re: Train updates, news and information
Post by: sasquartch on April 15, 2017, 09:35:30 pm
The sign at the station seems pretty unambiguous - 15mins.

I've claimed in the past and the level of refund does depend on how long you are delayed, I think 15 mins late entitles you the first level, 30 mins a bigger amount and after an hour possibly the whole fare paid - I might be wrong on the exact amounts

If everyone claimed perhaps it might concentrate the minds of the train companies, they receive massive government subsidies to run the service and usually seem to make a profit regardless of the standard of service.

In November my son returned from Swansea and was delayed by just over 90 minutes into Paddington by which time the tubes were shut so had to take a cab. His total return fare was around £45 yet we (eventually after chasing up) got a £60 refund even though his return journey ran fine.
Title: Re: Train updates, news and information
Post by: James Bentall on April 15, 2017, 11:29:07 pm
It was changed from 30 minutes to 15 minutes a few months ago.

Quote
From December 11, passengers on these routes, along with their counterparts on Southern and Gatwick Express, will be the first in the country to benefit from Delay Repay 15. This will enable passengers to claim compensation for delays to their journey of 15 minutes or more, rather than the current 30 minute threshold.

https://www.mynewsdesk.com/uk/govia-thameslink-railway/pressreleases/improved-compensation-for-thameslink-and-great-northern-passengers-1831816 (https://www.mynewsdesk.com/uk/govia-thameslink-railway/pressreleases/improved-compensation-for-thameslink-and-great-northern-passengers-1831816)

In other railway related news, I have had communication from Great Northern that unfortunately the nice new machines they have installed at local stations in order to accept cash payments again have had to have their cash payment facility disabled as they keep being broken into. So no cash can be used to buy tickets until further notice unless the ticket office is open. You should however be able to buy tickets with cash at the end of your journey (or when you change trains if you have time to do so).

James
Title: Re: Train updates, news and information
Post by: Editor on April 16, 2017, 09:06:57 am
It was changed from 30 minutes to 15 minutes a few months ago.

Thanks James, I'll send them a tweet to remind them to change the conflicting information on their website (https://www.thameslinkrailway.com/help-and-support/journey-problems/delay-repay-compensation?hootPostID=9127a60bb74f327515c143dae4aa060a). David
Title: Re: Train updates, news and information
Post by: Editor on April 16, 2017, 09:53:25 am
Great Northern replied promptly to clarify.

Title: Re: Train updates, news and information
Post by: Angel on May 09, 2017, 07:48:53 am
Hi David
There seems to be a problem with the train times link on the front page.
Title: Re: Train updates, news and information
Post by: Editor on May 09, 2017, 08:33:59 am
Thanks Angel. It's usually a database error on the servers providing the information. It tends to get sorted out eventually. Thanks for pointing it out though. David
Title: Re: Train updates, news and information
Post by: Editor on May 23, 2017, 07:28:42 am
Ticket machine was out of order at Brookmans Park station last night. And there is a notice that the cash payment facility has been removed temporarily because of theft.



Title: Re: Train updates, news and information
Post by: Angel on May 23, 2017, 07:45:42 am
The machine has been 'card only' for several weeks now.  It's often 'Out of Service' too.
The machine at Welham Green is also 'Card only'.

It's a shame that the very helpful Natalie has moved on from Brookmans Park Station.
Title: Re: Train updates, news and information
Post by: Editor on May 23, 2017, 07:48:43 am
The machine has been 'card only' for several weeks now.  It's often 'Out of Service' too.

Clearly, I need to get out more.   :)
Title: Re: Train updates, news and information
Post by: Nobby on June 06, 2017, 06:49:47 pm
Problems on trains tonight - next two trains to Moorgate (18.45 and 19.15) cancelled. The next train to WGC delayed and the one after that cancelled.

Could anyone tell me what one's position is when you have pre-booked a specific train as the second leg of your journey, but owing to an earlier delay on your connecting train operated by another company, you miss it and have to travel on the next one. Can you be charged a penalty fare?
Title: Re: Train updates, news and information
Post by: Nimbus on June 08, 2017, 10:52:15 pm
Can anyone explain the logic in GN ticket machines relating to availability of off-peak tickets please? TSGN's website says "When purchasing a ticket from Great Northern, we will explain the restrictions that ticket is subject to: In the conditions at the time of purchase if bought from a Ticket Vending Machine" but I couldn't track that info down. Nothing in their FAQs.

In anticipation of any of a number of possible difficulties at the station, I turned up at Welham Green in good time for this morning's 09:34 to Moorgate. As this is the first one timed to arrive after 10:00, I should have been able to use an off-peak ticket, and apply my Senior Railcard. The off-peak option was not presented on the screen, and the Senior Railcard option was disabled. On my return at midday, these options had become available.

Had I programmed the machines, I might have thought it a neat idea to enable these options as soon as they could not be fraudulently used, i.e. just after departure of the preceding train to the 09:34. If I wasn't that bright, I might have just switched the options on at 10:00. Or maybe to trust the passenger.

Anyone worked out TSGN's algorithm?
Title: Re: Train updates, news and information
Post by: Editor on July 04, 2017, 04:37:33 pm
There are a number of train cancellations this afternoon/evening. Probably worth checking before you travel.
Title: Re: Train updates, news and information
Post by: Editor on July 06, 2017, 09:58:00 am
Disruption on Great Northern trains from Welwyn Garden City to Moorgate
Title: Re: Train updates, news and information
Post by: Editor on July 22, 2017, 07:36:23 am
Train travellers beware. It seems from the tweet, embedded below, that there might be a problem with the Brookmans Park station ticket machine this morning. I have not been along to verify, so this is the only source of information.

Title: Re: Train updates, news and information
Post by: Angel on July 29, 2017, 05:56:03 pm
Two consecutive trains cancelled this evening from London to WGC
Title: Re: Train updates, news and information
Post by: Editor on August 30, 2017, 09:40:32 am
09:15 on a weekday morning and Brookmans Park ticket office is closed and the ticket machine out of order - again. Only option to travel without ticket. And stopping at Potters Bar to get one is not a solution because I will be late. What advice do @GNRailUK (https://twitter.com/GNRailUK?) recommend? Thought I would ask so I would know what to say if I get one of those over enthusiastic ticket inspectors.

Title: Re: Train updates, news and information
Post by: Editor on August 30, 2017, 09:54:39 am
Quick response from Amy @GNRailUK (https://twitter.com/GNRailUK). Impressed.

Title: Re: Train updates, news and information
Post by: Nobby on August 30, 2017, 10:45:47 am
The ticket office was closed yesterday morning as well, as it was on the two previous occasions I passed by during "opening hours". The ticket machine was also out of order yesterday evening. No doubt they will use the consequent reduction of ticket sales to justify closing the ticket office permanently. The government awarded Great Northern the franchise, and appears to be turning a blind eye to this blatant profiteering at local residents' expense.
Title: Re: Train updates, news and information
Post by: sasquartch on August 30, 2017, 02:40:03 pm
I usually use the train on Wednesday evenings and the machine is frequently out of order

I always take a picture on my phone of the machine to provide evidence I was unable to buy a ticket although have never yet been challenged.

Title: Re: Train updates, news and information
Post by: Editor on August 31, 2017, 07:10:54 am
Found a solution.

- Arrive at BP station to find ticket machine 'out of service' and ticket office close
- Get out smartphone and go to Great Northern Site (https://www.greatnorthernrail.com)
- Buy ticket online to be collected at a ticket machine at the station of your choice
- Select Finsbury Park as the station for collecting your ticket (tickets can now be collected 30 mins after purchase)
- Catch the train and get off at Finsbury Park (27 mins journey)
- Go down the stairs to the ticket machine in the tunnel (just before the stairs down to the underground - three mins)
- Put in card used to purchase and the code you will have been sent.
- Collect tickets.
Title: Re: Train updates, news and information
Post by: Angel on August 31, 2017, 07:29:39 am
I have bought a ticket at Finsbury Park sometimes if unable to get one at BPK as there is a manned ticket office.  (Bit of a delay but not usually too bad and I don't have a smartphone!)

I've never had a problem with not being able to buy one and just explained when getting off that the machine wasn't working.
Title: Re: Train updates, news and information
Post by: Editor on August 31, 2017, 10:57:50 am
Title: Re: Train updates, news and information
Post by: Nobby on September 05, 2017, 12:58:17 pm
Went to collect pre-paid ticket from machine at lunch-time. Yet again it was out of order. Another wasted trip, but hey that's my problem not Govia's.
Title: Re: Train updates, news and information
Post by: Editor on September 05, 2017, 02:45:40 pm
Went to collect pre-paid ticket from machine at lunch-time. Yet again it was out of order. Another wasted trip, but hey that's my problem not Govia's.

I read on their site that even if you nominated BP for collecting pre-paid tickets you can use any machine at any station. So I am now buying in advance, taking a copy of my confirmation, and a picture of the out of service sign on all my trips. So far so good.
Title: Re: Train updates, news and information
Post by: sasquartch on September 05, 2017, 03:28:45 pm
If the train company think I'm going to all that trouble for a single to Potters Bar then I'm afraid they're not going to get a fare from me if there's no-one at the other end to collect the fare.
Title: Re: Train updates, news and information
Post by: Nobby on September 06, 2017, 04:49:03 pm
I have now sent the following complaint to Great Northern, following another wasted walk to the station.

"I have now made a second wasted journey to Brookmans Park station in an attempt to collect a prepaid ticket. Yet again the machine is out of order. I note also that the timer on the machine provides a date / time of 6.13 on the 4th Sept. You have left the problem unresolved for the best part of three days. Furthermore on the last three occasions I have passed through the station during ticket office "opening hours", the office has been shut. The service is appalling. What are you going to do about it? I believe you are trying to reduce ticket sales from the station as a pretext for unmanning the station on a permanent basis."

Our MP wrote to Great Northern about this time last year, and he appears to have achieved little, so I doubt whether my complaint will make much difference either. Govia will wring as much money out of the Great Northern franchise by fair means or foul, in order to pay increased dividends to their shareholders, and invest in their French operations.
Title: Re: Train updates, news and information
Post by: Editor on September 06, 2017, 06:58:08 pm
I have now sent the following complaint to Great Northern, following another wasted walk to the station.

"I have now made a second wasted journey to Brookmans Park station in an attempt to collect a prepaid ticket. Yet again the machine is out of order. I note also that the timer on the machine provides a date / time of 6.13 on the 4th Sept. You have left the problem unresolved for the best part of three days. Furthermore on the last three occasions I have passed through the station during ticket office "opening hours", the office has been shut. The service is appalling. What are you going to do about it? I believe you are trying to reduce ticket sales from the station as a pretext for unmanning the station on a permanent basis."

I've tweeted to see if there is any response via that route.

Title: Re: Train updates, news and information
Post by: Editor on September 06, 2017, 07:02:47 pm

Title: Re: Train updates, news and information
Post by: sasquartch on September 07, 2017, 10:18:15 am
Still out of order last night, date on screen still 4/9/17 (Monday)

Title: Re: Train updates, news and information
Post by: Nobby on September 07, 2017, 02:21:55 pm
Well they aren't working very hard to get the problem fixed. It was still out of order at 2pm today.
Title: Re: Train updates, news and information
Post by: sasquartch on September 10, 2017, 10:14:46 am
Passed the station yesterday whilst walking the dog and saw the machine out of order, the date had moved on to 11:57 Friday so if they did fix it didn't last long.
Title: Re: Train updates, news and information
Post by: Editor on September 11, 2017, 06:15:39 pm
Trains not looking so good tonight. Anyone know why? All I can find is this tweet, but not sure why and if that is affecting our line.

Title: Re: Train updates, news and information
Post by: James Bentall on September 11, 2017, 06:19:04 pm
A lot of our services are made up of services from Hertford into Moorgate, which I'm guessing aren't running hence our cancellations. Yippee.

James
Title: Re: Train updates, news and information
Post by: Red-Point on September 13, 2017, 10:52:22 am
Engineer in attendance at 10:30 this morning.  Apparently it's "teething problems" for technology that's been around for years!
Title: Re: Train updates, news and information
Post by: James Bentall on September 14, 2017, 07:36:53 am
Anyone got a spare windows disk  Great Northern could borrow?

Title: Re: Train updates, news and information
Post by: Editor on September 14, 2017, 07:54:32 am
Anyone got a spare windows disk  Great Northern could borrow?

 :) I reckon you could have this sorted in 5 mins, James.
Title: Re: Train updates, news and information
Post by: Editor on September 14, 2017, 08:18:52 am
Title: Re: Train updates, news and information
Post by: sasquartch on September 14, 2017, 09:10:34 am
Was working last night at 8pm - first time I've been able to buy a ticket on a Wednesday night for about 3 weeks
Title: Re: Train updates, news and information
Post by: Editor on September 15, 2017, 07:27:01 am
Was working last night at 8pm - first time I've been able to buy a ticket on a Wednesday night for about 3 weeks

It was out of service again yesterday afternoon at 15:30. And a word of warning. If you have a pre-paid ticket which you were hoping to pick up at Brookmans Park but couldn't, and if your destination is Moorgate, you can't collect it the other end because they don't have a ticket machine connected to the system. Instead, you are let through the barrier by the attendant, directed to Liverpool Street "which has a national rail ticket office" in order to collect your ticket - which isn't very helpful if you have meetings in the other direction and are on a tight schedule.
Title: Re: Train updates, news and information
Post by: Editor on September 15, 2017, 07:52:49 am
Going round in circles. ::) ??? :icon_scratch:



Title: Re: Train updates, news and information
Post by: Angel on September 15, 2017, 08:50:44 am

It was out of service again yesterday afternoon at 15:30. And a word of warning. If you have a pre-paid ticket which you were hoping to pick up at Brookmans Park but couldn't, and if your destination is Moorgate, you can't collect it the other end because they don't have a ticket machine connected to the system. Instead, you are let through the barrier by the attendant, directed to Liverpool Street "which has a national rail ticket office" in order to collect your ticket - which isn't very helpful if you have meetings in the other direction and are on a tight schedule.

I think I mentioned before that I couldn't get a travelcard one day so thought I'd be able to get one at Moorgate but not possible as the machines couldn't cope with that and no ticket office open at the weekend.  I was also advised to go to Liverpool Street.  I went back to Finsbury Park instead (ticket office there) and then travelled on from there.
Title: Re: Train updates, news and information
Post by: Editor on September 15, 2017, 01:43:25 pm


Title: Re: Train updates, news and information
Post by: Nimbus on September 15, 2017, 02:10:40 pm
Going round in circles. ::) ??? :icon_scratch:

But not quite as well as Hornby!
Title: Re: Train updates, news and information
Post by: Editor on September 15, 2017, 02:59:32 pm
Going round in circles. ::) ??? :icon_scratch:

But not quite as well as Hornby!

Well, almost. Here is the latest from @GNRailUK (https://twitter.com/GNRailUK)


To which I replied...

Title: Re: Train updates, news and information
Post by: sasquartch on September 15, 2017, 03:20:51 pm
Come on Dave, does anyone actually expect someone to go to another station to pick up a ticket ?  Not only would most people not have the time but if you reached your destination without any opportunity to buy a ticket you'd just walk - the loser being the train operator.
If I travel on the train and cannot buy a ticket I always take a picture on my phone of the ticket machine so I can prove I've made every reasonable effort to buy a ticket.
Title: Re: Train updates, news and information
Post by: James Bentall on September 15, 2017, 03:42:16 pm
Dear All

I've had a reply to the ticket office/ticket machine queries through the stakeholder system which I have copied below. I will write back about the Moorgate ticket machine conundrum and let you know when I get a response!

Quote
Hi James

I’d like to apologise to passengers that have been inconvenienced when trying to purchase tickets at Brookman’s Park station in recent weeks. Availability of staff at the station has been impacted by a member of staff moving elsewhere within the business, leaving a short term vacancy gap. We have been able to cover some shifts where possible with relief staff from other stations, while onsite the staff have maintained and kept the ticket machine filled with ticket stock and change.

We have recruited a permanent member of staff for Brookmans Park, who is currently training. They will be shadowing a permanent staff member on the route from 20th September and fully up to speed in 3-4 weeks. In the meantime we will monitor the ticket machine more closely to ensure that it is kept fully stocked and if any faults develop to be reported and resolved ASAP.

We are investing nearly £8m in 471 new ticket machines across our network.  The new machines will ultimately be more helpful for users with improved on-screen information, larger ticket stocks, improved cash (change) mechanisms and the option to use contactless payment for example. 

However, there have been several issues affecting the reliability of these machines and we understand the inconvenience caused to passengers as a result. Because of this, we took the decision to pause the roll-out to stations while an improvement plan was developed with the machines’ supplier - Scheidt & Bachmann. 

We are working very closely with them on this plan which includes: developing an update to the software, a strengthened reporting process for problems that arise, and additional engineers to help manage any issues promptly.  We want journeys to be seamless for our customers, including the ticket buying process, and this is a priority for us and our supplier.
Title: Re: Train updates, news and information
Post by: Editor on September 15, 2017, 05:19:41 pm
Come on Dave, does anyone actually expect someone to go to another station to pick up a ticket ?  Not only would most people not have the time but if you reached your destination without any opportunity to buy a ticket you'd just walk - the loser being the train operator.
If I travel on the train and cannot buy a ticket I always take a picture on my phone of the ticket machine so I can prove I've made every reasonable effort to buy a ticket.

Accepted, but I buy and pay for tickets in advance. And I need the return ticket for coming home. So not being able to print them out at the destination (Moorgate in this instance) means I have the inconvenience on a short trip into London of finding a station with a connected ticket machine in order to collect my pre-paid for the journey home. If they install a ticket machine at MOG then that would solve the issue with that one destination.

And I know the answers from @GNRailUK (https://twitter.com/GNRailUK) are meant to be helpful, but it does feel like banging your head against a brick wall at times...


Title: Re: Train updates, news and information
Post by: Editor on September 16, 2017, 04:08:53 pm
Title: Re: Train updates, news and information
Post by: Angel on September 16, 2017, 11:26:01 pm
I was in London today and I'm glad I checked the front page as so many trains were cancelled.  I was able to plan my time better rather than hanging around in a station for ages.
Title: Re: Train updates, news and information
Post by: Angel on September 17, 2017, 08:16:38 pm
This morning a man was fixing the machine and when I came back this evening it appeared to be working!
How long for is anyone's guess.
Title: Re: Train updates, news and information
Post by: James Bentall on September 18, 2017, 08:30:48 pm
Less than 12 hours by the looks of things :(

Title: Re: Train updates, news and information
Post by: Angel on September 19, 2017, 10:26:48 am
This morning the machine was working but wasn't able to buy a ticket with a Senior Railcard discount even though I waited until 9.30!
  ::)
Title: Re: Train updates, news and information
Post by: Nobby on September 20, 2017, 05:02:52 pm
I thought the response below to my complaint of 6th Sept might be of interest. Standard rubbish, in particular the bit about the station SOMETIMES being unmanned. Although I no longer travel every weekday, as far as I can see it's nearly always unmanned.
Apologies come cheap, action doesn't!

Thank you for contacting us regarding Brookmans Parks station. 

I am very sorry to hear of the issues relating to the ticket vending machine and I can fully appreciate that this must not be made any easier with the closure of the ticket office. 

In recent months we undertook a project to replace some of the machines across our route to provide an improved customer experience. Unfortunately there have been some teething problems with their installation and we apologise for any frustration.

Where we receive any reports of faults we pass these to our retail and station teams who take the necessary remedial action to fix the issue as quickly as possible. We’re working closely with our suppliers to iron out any issues with the machines’ functionality and hope to be in a better position in the near future.

We appreciate you taking the time to let us know about your experience and I can assure you your concerns have been passed to the appropriate department.

In regards to the ticket office, we do our best to make sure the ticket offices are staffed throughout the scheduled hours of opening and that staff shift changes are as smooth as possible. However, sometimes a situation may arise when our offices will have to close earlier than usual, for example last minute staff sickness.

I have logged your comments and this will be reviewed by the relevant station manager. 

Please be advised that if you are unable to purchase your ticket via both avenues, please board the service and locate a member of staff right away so this can be reported. 

I hope this information clarifies matters and please accept my apologies for any inconvenience caused. 
 

Kind regards,

 

Aaron Mall

Customer Relations Advisor
Title: Re: Train updates, news and information
Post by: Editor on September 21, 2017, 07:01:47 am
I see he is going to refer your complaint to "the relevant station manager". I couldn't find who this is on the Great Northern website (https://www.greatnorthernrail.com/help-and-support/listening-to-you/meet-the-manager), although the page did say that "A summary of the topics discussed" at the last "Meet The Manager" session at King's Cross station on 14 September 2017 "can be found below:"

However, instead of a list of topics, there are links to 'Automatic Delay Repay compensation' and 'Passenger Watchdogs', which look like standard public relations copy rather than actual lists of topics discussed. (And the link offered in the 'Passenger Watchdogs' text is broken.)   ::)

-- So who is our station manager?
-- Did anyone turn up to meet her or him at the last meeting?
-- Were no issues discussed other than 'Automatic Delay Repay compensation' and 'Passenger Watchdogs'?
-- Has the exercise any value?

And is anyone planning to attend the next "Meet The Manager" session at "St Pancras station on 12 October 2017 from 07:30-09:30am"?
Title: Re: Train updates, news and information
Post by: James Bentall on September 21, 2017, 09:42:30 am
Is there not a picture of our station manager on the display board as your walk down the slope to the station?
Title: Re: Train updates, news and information
Post by: Editor on September 21, 2017, 12:14:20 pm
Wasn't Ernie our last station master - long before we moved here. Images courtesy of Mike Allen.

(http://www.brookmans.com/history/station/img234%20copy.jpg)

(http://www.brookmans.com/history/station/img219%20copy.jpg)

(http://www.brookmans.com/history/station/SM1.jpg)

(http://www.brookmans.com/history/station/img221%20copy.jpg)

(http://www.brookmans.com/history/station/img327%20copy.jpg)

(http://www.brookmans.com/history/station/img416%20copy.jpg)
Title: Re: Train updates, news and information
Post by: Editor on September 21, 2017, 12:40:20 pm
Title: Re: Train updates, news and information
Post by: Angel on September 21, 2017, 09:23:48 pm
A few months ago they were installing lights on the bridge to the platforms but they weren't working the other evening at about 8.30.

The bridge along to the road is awful at the best of times and much worse in the dark.  If I have ever come back on the train in the evening and there's no one around I would rather go through the barrier at the top and walk along the road.

Title: Re: Train updates, news and information
Post by: James Bentall on September 22, 2017, 06:26:06 am
I have the bridge on my list of 'dodgy lighting' areas to raise at the council meeting next week. Along with Mymms Drive which I think is horrendous now the new lighting has been installed.

I believe the railway bridge is the property (and therefore responsibility) of Network Rail rather than Great Northern.

James
Title: Re: Train updates, news and information
Post by: larrylamb on September 22, 2017, 06:29:34 pm
I have the bridge on my list of 'dodgy lighting' areas to raise at the council meeting next week. Along with Mymms Drive which I think is horrendous now the new lighting has been installed.

I believe the railway bridge is the property (and therefore responsibility) of Network Rail rather than Great Northern.

James

We managed to get the lighting changed in GWR following the installation of the new LED lamps, however we experienced huge Resistance from the council and contractor in doing so.

The rationale we used is valid for Mymms also, and of course the precedent has now been set so they should change as a matter of course.
Title: Re: Train updates, news and information
Post by: Mermaid on September 22, 2017, 07:28:50 pm
Wasn't Ernie our last station master - long before we moved here. Images courtesy of Mike Allen.

I think Don was our last Station Master, he used to grow vegetables in a patch of ground by the bike shed and we could buy beans and other veg on our way home :-)
Title: Re: Train updates, news and information
Post by: Nobby on September 22, 2017, 07:50:33 pm
Perhaps Don could be persuaded to come out of retirement. He's sorely missed.
Title: Re: Train updates, news and information
Post by: Editor on September 23, 2017, 08:51:11 am
The days before "computer says no" ...

(http://www.brookmans.com/history/station/img216%20copy.jpg)

(image courtesy of Mike Allen)
Title: Re: Train updates, news and information
Post by: sasquartch on September 28, 2017, 08:10:04 pm
Ticket machine out of order again
Title: Re: Train updates, news and information
Post by: Editor on October 05, 2017, 01:04:47 pm
Not looking good if you are planning on travelling by train this afternoon. Perhaps a knock on from this is the reason?

Title: Re: Train updates, news and information
Post by: Angel on October 30, 2017, 08:44:17 am
Quite a few delays etc this morning - heard on local radio that someone had been hit by a train in the Hatfielld area.  Some diversions as well
Title: Re: Train updates, news and information
Post by: Editor on October 30, 2017, 09:41:37 am

Title: Re: Train updates, news and information
Post by: Angel on November 03, 2017, 08:08:38 am
I don't know what's going on today but doesn't look very good  ???
Title: Re: Train updates, news and information
Post by: Editor on November 03, 2017, 09:01:47 am





Title: Re: Train updates, news and information
Post by: Angel on November 10, 2017, 06:19:03 pm
A few months ago I saw some electricians fixing lights along the bridge to the platforms.  So far I've never seen these lights working (granted I don't often travel in the dark) but surely now it's getting dark much earlier shouldn't these lights be working?

It would have made sense to also put (working) lights on the bridge by the road.
Title: Re: Train updates, news and information
Post by: James Bentall on November 11, 2017, 12:28:42 pm
Angel, I asked James Gillett the station manager about the lights and he just responded

Quote
We had electrical contractors there end of last week looking at the lights on the footbridge.  They should now be working.

Will wait and see if they are on this week I guess...

James
Title: Re: Train updates, news and information
Post by: sasquartch on November 16, 2017, 05:02:06 pm
Ticket machine broken again last night

On the upside though the lights on the bridge are working

Title: Re: Train updates, news and information
Post by: Angel on December 10, 2017, 10:54:08 am
Obviously not a good day to try travelling by train.
Title: Re: Train updates, news and information
Post by: Editor on December 10, 2017, 12:04:25 pm
Title: Re: Train updates, news and information
Post by: Nobby on December 10, 2017, 02:52:20 pm
Walking past the station a couple of hours ago, some trains did appear to be running, but the ticket machine was out of order yet again.