Author Topic: Village broadband and high-speed optic fibre  (Read 258973 times)

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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #510 on: February 12, 2014, 08:57:45 am »
Finally my internet connection is performing as it should be.

I was originally promised 12-13Mb but even after various things being done behind the scenes the best speed was about 7.4M down.

BT Openreach came yesterday and after replacing the cable from the junction box outside to a new master socket, the line started to sync at up to 17M (the sync speed is always quite a bit faster than your actual download speed).

So a reasonable connection IS possible in Peplins Way.

It seems to depend on the quality of the engineer as much as anything though - the guy that came yesterday was brilliant and spent as much time as needed to get everything just spot on - in stark contrast to the original guy (from Kelly) who couldn't wait to leave.
« Last Edit: February 12, 2014, 10:14:56 am by sasquartch »
 

Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #511 on: February 12, 2014, 09:54:50 am »
We had a similar issue and they replaced the cable from the cable from the manhole to the house.

Problem now solved.

we get 20up/5 down but loose up to 50mbs as the signal travels from the street box down the old cable to the manhole.

Sadly they will not be replacing this cable :(

Just wish a cable provider would come to BP and cable it all up. I have asked Virgin but they have no plans for this area.

It will happen i guess but not for probably a decade when domestic infrastructures evolve to demand it.

ta BP



 

Offline Aloo

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Re: Village broadband and high-speed optic fibre
« Reply #512 on: February 12, 2014, 04:49:39 pm »
Hi Sasquartch - is super fast BB  only available from BT Openreach (for Peplins)?
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #513 on: February 12, 2014, 06:43:48 pm »
Hi Sasquartch - is super fast BB  only available from BT Openreach (for Peplins)?

You have to realise that BT is not one company.

BT Wholesale supplies broadband to ISPs (internet service providers) such as BT Retail, Sky, PlusNet, TalkTalk and lots of others.

So, if you buy your broadband from any supplier it will still be provided by BT Openreach or one of their subcontractors. Even if you buy BT Infinity from BT, they still have to go to BT wholesale, strange as it might sound.

So, the upshot is you can buy your fibre broadband from anyone (personally I've found PlusNet very good with the customer service staffed by knowledgeable people in Sheffield) but the quality of your line ie speed and stability won't have anything to do with your ISP.

So in answer to your question, if in Peplins or anywhere else just go to your favourite ISP.

PM me if you want to pop in for a chat about my experiences in Peplins.
 

Offline music

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Re: Village broadband and high-speed optic fibre
« Reply #514 on: January 06, 2015, 01:00:02 am »
Hi sasquartch and BrookyP,
Would love to know how you went about getting BT to agree to come round to your property to change cable from manhole to your phone line in order to improve b.band speed. I am with BT and at the moment and I am getting max d.load speed of 1.8Mbps. Rung BT and tried to agree with them to come round to my property and change the cable  in order to handle faster b.band speed, and they said they cannot provide this service as there is nothing wrong with my line. I gather from previous blogs I have been reading that some of you managed to change the cabling going into your house. Is that correct? If so, how did you do it?
Would love some advice on how to improve the b.band speed - I am BT customer, but contract is running out tomorrow so I can go to any other provider I want, providing they can give me faster speed than BT can offer me at the moment. You must agree 1.8Mbps d.load speed is almost dial-up speed!
Regards,
Music
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #515 on: January 06, 2015, 12:06:19 pm »
Hi music

I don't know where you are in BP but the important parameter with fibre (aka Infinity) broadband is the distance to your local cabinet, for me in Peplins Way it is near the A1000 on Mymms Drive. I believe other properties around the village may be served by the cabinet near the junction of Hawkshead Road and Hawkshead Lane.

Either way, for properties in Peplins it is a significant distance so I cannot get anywhere near the theoretical maximum of 76Mb/s download.

I had standard broadband with PlusNet and this, at best, provided around 3.5M download but was not very reliable with perhaps connections dropping out once a day - but generally (not always) reconnecting without intervention.

I then decided to upgrade to Fibre Broadband and at the same time, knowing the problems with the general quality of the lines in BP, changed my phone service to PlusNet as well. The estimate I think was for something like 13Mb down, 1Mb up which although not guaranteed was at least a ballpark figure to work with.

This, I think, was the key as previously I had complained to PlusNet about unreliable broadband only to be referred to BT who then said there was nothing wrong with the line.

The upgrade went ahead and after the new master socket was installed the speed was 3.5M down !! Something wrong I thought but the engineer (from Kelly Communications who BT Openreach subcontract to) said don't worry, the circuit will adapt to the maximum it can support over the coming days. He couldn't have spent any less time with me and just seemed to want to get onto his next job as soon as possible.

I checked the speed over the following days and it was stuck solidly at 3.5M with no improvement.

I called PlusNet who agreed the speed was still not acceptable and found the line had been banded - this means an artificial limit had been placed on the line for some reason. Once removed the speed improved to around 7-8Mb download. Still not great but was told to allow time for the circuit to re-adapt.

After a few weeks the speed was down a bit to about 6Mb download and seemed to drop out from time to time so called PlusNet who agreed again that the speed was unacceptable and that they would get Openreach to look at the line.

A guy from Openreach arrived, a local engineer from Welham Green, and after checking the circuit from where it comes out of the ground into a junction box on the outside wall of my house (NOT the manhole in the street) he got the expected speed, in fact slightly better at about 14Mb. Checking the speed at the master socket which had been moved into the loft next to where my wireless router lives and it was back to 7-8Mb. Therefore the obvious conclusion was there was an issue with the cable between the exterior junction box and the master socket.

With my help we threaded a new cable through and hey presto ! 14Mb download was seen.

Over the next few weeks the speed went up and down a bit but has now stabilised at about 13-14Mb which is slightly better than the original estimate and seems to stay up for weeks at a time. The ping time is sometimes higher at some times than others but is generally under 20ms and often about 10ms which is good for gaming (so I am told)

The only thing that isn't great is the low upload speed which is a shame as backing up files etc to the cloud (eg Google Drive) is very slow, however for normal use the connection is now pretty good and supports iPlayer in HD without any buffering and lots of activity by the children (mainly gaming and YouTube) and currently download about 250GB of data a month, and upload about a tenth of that.

Possibly I was lucky, the BT engineer who attended was local, was familiar with all the local infrastructure, and more importantly really cared about doing a good job (which he undoubtedly did)

If you want to contact me by PM or call in for a chat please do so.


« Last Edit: January 06, 2015, 12:20:37 pm by sasquartch »
 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #516 on: January 06, 2015, 12:11:15 pm »
Music - just seen your comment about the possibility of changing providers.

PlusNet are highly recommended. If you do go with them would you mind saying you were referred by me (username peplins) - that way I get a small discount on my bill each month.

The main selling point of BT though is BT Sport - if you want that I think BT is probably the best way to get it.

However it wasn't important to me and the customer service from PlusNet have kept me with them for the nearly 10 years I've had broadband. I have no connection with PlusNet other than as a customer.

But feel free to call in for a chat - just PM me.
 

Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #517 on: January 06, 2015, 06:20:26 pm »
I managed to get bt to change the line from house to nearest manhole because:


1:noise on line
2:fluctuating BB speeds =/- 5%




I asked them to do this after many failed attempts at them sorting out problem.


I said it was due to water getting into the single strand aluminium cable that was running to my house and put in in the 80's and wanted it changed (I spoke to customer retentions team)


The next week a digger turned up and they did it.


it fixed the problem.


I guess its a case of going on at them to sort it but be aware it may not fix the problem as you may be a way away from the cabinet.


you may get a better result using a paid for 4g dongle if you have good reception at the house. we dont so it was a waste of time for us.


Good luck. BP

 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #518 on: January 06, 2015, 09:08:07 pm »
The downside of 4G is the cost of the data - I shifted upwards of 300Gbytes last month which would be prohibitive unless you had a truly unlimited tarriff
 

Offline James Bentall

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Re: Village broadband and high-speed optic fibre
« Reply #519 on: January 06, 2015, 09:58:55 pm »
I use a 50 Gig 4G data package on my phone and have a portable hotspot (MIFI) for internet at home. It's not the cheapest, but the speed is ten times faster than what I got via ADSL. And I have been able to get rid of my home telephone number and broadband which saves money.


James
James Bentall, Brookmans Park, Herts.
I post in a personal capacity and not on behalf of North Mymms Parish Council
 

Offline Adrian

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Re: Village broadband and high-speed optic fibre
« Reply #520 on: January 06, 2015, 10:43:40 pm »
Shrublands : BT infinity.

 

Offline James Bentall

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Re: Village broadband and high-speed optic fibre
« Reply #521 on: January 06, 2015, 10:46:49 pm »
4G. Village Centre (I can beat you on the upload!)


James Bentall, Brookmans Park, Herts.
I post in a personal capacity and not on behalf of North Mymms Parish Council
 

Offline chicken legs

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Re: Village broadband and high-speed optic fibre
« Reply #522 on: January 06, 2015, 11:14:05 pm »
How do you share the result?  When I try, it comes up as a link. 
 

Offline music

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Re: Village broadband and high-speed optic fibre
« Reply #523 on: January 06, 2015, 11:53:07 pm »
Hi sasquartch and brookyP and the rest of the blog community for giving some feedback on my inquiry since yesterday. Unfortunately, I live at the very end of Peplins Way, one of the houses opposite the little green by willow tree, so it looks like I am the furthest away from the BT exchange server, hence the very low d.load speed. Sasquartch, how can I PM you. It does not give me the option to do so, would you terribly mind to PM me, I have the PM option 'switched on' so you can mail me when is convenient to call u or pop in for a chat. Just want to get a bit more info re. PlusNet. It looks like I am going to try them next, but not before they do a test on my line to see if they can achieve better speeds than BT, otherwise there is no point of switching, since BT owns the line anyway.


JamesBental, the 4G option and MIFI sounds good but must work out much more expensive than a standard BT line rental and  b.band contract, no? Can I get 4G down at the end of Peplins Way, anybody knows where I can check this one out?
Thanks chaps,
Music
 

Offline sgoldswo

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Re: Village broadband and high-speed optic fibre
« Reply #524 on: January 07, 2015, 12:27:22 am »
For what it's worth, we get decent BT Infinity line speeds on Moffats Lane:




We've had the download speed be as high as 69 MB/S and as low as 39. The problems we have had with internet connection have largely related to the Homehub 5, which has proven temperamental for 5 Ghz wifi in our new house. On balance I think the previous home hub + modem was slower but more consistent.

 

Offline Editor

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Re: Village broadband and high-speed optic fibre
« Reply #525 on: January 07, 2015, 07:00:55 am »
Result for our house at the village end of Moffats. We are on BT Infinity unlimited.

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Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #526 on: May 21, 2015, 07:05:24 pm »
I got this today from virgin: contents of full email below.


It may be worth registering interest if anyone wants cable.


https://keepup.virginmedia.com/cablemystreet/register



Cheers BP


[/t][/t]
Thanks for registering with Cable My Street.[/t]
We’re very excited to be extending our services in the next five years to an extra 4 million homes. We’re still planning the expansion of our superfast fibre broadband, and will do everything we can to consider your area. Which is where you come in...[/t]
We’re making sure we connect places where people want us. So if you haven’t already, why not tell your friends and neighbours to register their interest too? It’s all about people power you see. And who wouldn’t want up to 152Mb fibre broadband that’s twice as fast as Sky’s top speed (up to 152Mb)†?[/t]
In the meantime if you have any questions, just check out our FAQs. As soon as anything changes in your area, we promise to be in touch. [/t]
Kind Regards
The Virgin Media team[/t]
 

Offline markeric1

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Re: Village broadband and high-speed optic fibre
« Reply #527 on: October 28, 2015, 07:49:14 am »
What broadband speed are Brookmans Park residents getting, particularly around Bradmore Way? Ours is very slow and I did a test on the money supermarket website and it says we are getting just over 2 Mb, which is terrible.


I am trying to work out if this is because of the area I live, because of my provider or because of the hardware in my house etc.


Any comments would be much appreciated.
 

Offline markeric1

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Re: Village broadband and high-speed optic fibre
« Reply #528 on: October 28, 2015, 07:54:48 am »
And that speed is download speed. My upload speed is less than 1 Mb! I have tested it with Moneysavingexpert website as well.
 

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Re: Village broadband and high-speed optic fibre
« Reply #529 on: October 28, 2015, 08:24:49 am »
What broadband speed are Brookmans Park residents getting, particularly around Bradmore Way? Ours is very slow and I did a test on the money supermarket website and it says we are getting just over 2 Mb, which is terrible.

Hi, I've merged this with an existing thread on this issue which might provide some answers. I have just run a test on mine (I am on BT Infinity unlimited) and the result is below. We live at the village end of Moffats. You can test yours at http://www.speedtest.net

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Re: Village broadband and high-speed optic fibre
« Reply #530 on: October 28, 2015, 08:35:43 am »
I forgot to mention, it's worth testing at different times of the day. The results will change, or at least they do with my tests. Here is one taken eight mins after the one above with the download speed doubled.




Here is the link again. http://www.speedtest.net
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Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #531 on: October 28, 2015, 09:13:24 am »
What broadband speed are Brookmans Park residents getting, particularly around Bradmore Way? Ours is very slow and I did a test on the money supermarket website and it says we are getting just over 2 Mb, which is terrible.


I am trying to work out if this is because of the area I live, because of my provider or because of the hardware in my house etc.


Any comments would be much appreciated.

You don't say whether you are on fibre broadband or not

However on fibre, through PlusNet, I am getting approx. 10M down and 0.5M up

I am half way down Peplins Way.

Unfortunately the nearest cabinet to me is in Mymms Drive which means there's still a mile or so of copper which means I get nowhere near the theoretical max of 76M
 
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Offline slimgym

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Re: Village broadband and high-speed optic fibre
« Reply #532 on: October 28, 2015, 10:03:17 am »
Though it's something better than copper, it's pretty pathetic Open Reach are not fitting FTTH or FTTN when this is clearly the only answer for those too distant from the cabinet. In Essendon South they have just run a fibre in for an unknown customer (deep pockets!) but that fibre is not being offered for DSL. They are going to install FTTC by March 2017, having waited for taxpayer assistance (even though the fibre dropped around March time).

I understand they want profit and would seek to wring those prepared to pay for a dedicated fibre before offering it to the masses. But the sooner they let the masses on, the sooner they can turn a profit, be it ten, fifteen or twenty years. Fibre is cheap, adaptable, reliable and not susceptible to interference or the distant losses of copper. It's galling to realise the fibre is there and another 18 month wait (after the five or so years already since the exchange went live). Potentially 7 meg FTTC which is still only a stop-gap measure. Open Reach will be able to return to the taxpayer for further funding to roll out FTTN, when really they should be doing that now.

Turning to Virgin of course, they have high costs to setup having to dig roads, put access chambers and ducts that BT already have in place (paid for by the taxpayer many years back). Should Virgin install fibre, Open Reach would activate the service  to steal their thunder so there are no real answers.

It's a shame the council didn't go to a smaller provider using microwave links, but again I think Open Reach would have stepped in and stolen the trade.

It really is a one horse race!
 
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Re: Village broadband and high-speed optic fibre
« Reply #533 on: October 28, 2015, 11:14:42 am »
I understand they want profit and would seek to wring those prepared to pay for a dedicated fibre before offering it to the masses.
Yes, I guess part of the problem is that those of us on a high-speed package intended for fibre but who are at the end of a copper wiring service are all expecting a fast experience. And as more of us use more and more bandwidth - as we are all doing - the slower it will get.
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Offline Local Walker

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Re: Village broadband and high-speed optic fibre
« Reply #534 on: October 28, 2015, 05:13:24 pm »
Does anyone know when fibre optic is coming to other surrounding villages?
 

Offline Adrian

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Re: Village broadband and high-speed optic fibre
« Reply #535 on: November 11, 2015, 09:39:39 am »
Does anyone know when fibre optic is coming to other surrounding villages?


If you want Virgin Media's 200Mbps fibre connection then you need to sign up and express your interest.
https://cablemystreet.virginmedia.com/#!/register


Virgin's policy on cable rollout is "We’ll focus on the streets near our network first. The decision to cable a street is based on both this and how interested your local community is in getting our services."


Attached is local map of Virgin's network. As you can see BP is surrounded so if enough people register then maybe the answer to your question will be "Soon".
 

Offline slimgym

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Re: Village broadband and high-speed optic fibre
« Reply #536 on: November 11, 2015, 09:59:06 am »
Ha! Funny that, strikingly similar to the availability of BT fibre ;) I would say BP has a lot better luck of getting it installed than the places where there's no competition.
 

Offline BrookyP

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Re: Village broadband and high-speed optic fibre
« Reply #537 on: January 19, 2016, 10:21:59 am »
if you are so inclined dont forget to register your interest for virgin cable at

http://cablemystreet.virginmedia.com

Welham green get 100- 150mbs on virgin. We get between 2 and 20mbs on other providers

I am using one of these and suffer outages and slow speeds so am very interested from a business perspective. Some of you may be too.

BP
 

Offline Adrian

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Re: Village broadband and high-speed optic fibre
« Reply #538 on: January 19, 2016, 03:45:08 pm »

The shops are full of 4K TVs and according to Netflix you need 25 Mb/s to stream 4K.
Competition may encourage BT to improve the infrastructure : so send them a message & register an interest in Virgin Cable.

On the positive side, have you seen how low my ping is?

Share Image

 

Offline sasquartch

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Re: Village broadband and high-speed optic fibre
« Reply #539 on: January 19, 2016, 04:09:47 pm »
My PlusNet connections is about 10Mb down but only around 0.5Mb up.

OK for streaming, ie YouTube, iPlayer etc but hopeless for backing up files to the cloud or anything requiring a good upload speed.

The sooner BT invest in cabinets close to people's houses (my Peplins Way home is served from Mymms Drive) the better.
 

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