Author Topic: Old 0845 police non-emergency number to be discontinued  (Read 1164 times)

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Offline Aidan Winwood

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Old 0845 police non-emergency number to be discontinued
« on: November 14, 2012, 09:29:43 pm »
Dear Watch Member,
 
Please note that from the beginning of April next year (2013), the old Hertfordshire Constabulary non-emergency number - 0845 33 00 222 - will no longer be in service.
 
The replacement number for all non-emergency calls to police is 101 (launched in Hertfordshire July 2011).
 
101 was introduced nationally as an easy number to remember for non-emergency calls and to reduce the burden on the 999 call service, that is intended for genuine emergencies only.
 
The majority of non-emergency calls now come through 101 as Hertfordshire callers are getting to know the new number.
 
Anyone who now calls the 0845 number will be advised that it will soon be discontinued. They will then be connected to the Force Communications Room (FCR). Callers to the 0845 number after the beginning of April 2013 will be asked to re-dial 101 instead.
 
The total number of 999 calls has reduced since the launch of 101. However, 75% of these 999 calls did not necessitate an immediate emergency response and 101 should have been used instead.  Please only use 999 when:
 •Someone is injured, being threatened or is in danger.
•There is a risk of injury to someone or a risk of serious damage to property.
•A crime is in progress or you suspect a crime is in progress.
•There is a serious incident which needs immediate police attendance.
•Someone suspected of a crime is nearby.
 
Calls to 101 are 15p for the duration of the call whether from a landline or a mobile. If you are deaf, hard of hearing or speech impaired, the text phone service 18001 101 is available.
 
If you need to reply by email click on my address here: cmmail [at] herts.pnn.police.uk.
 
Regards,
Community Messaging
Hertfordshire Constabulary
Neighbourhood Watch
Email: cmmail [at] herts.pnn.police.uk
Tel: 01707 354000
 

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